seamless acceptance update. 2 seamless approach value stream mapping (measure) –initial mailers:...
Post on 15-Jan-2016
216 Views
Preview:
TRANSCRIPT
Seamless AcceptanceUpdate
2
Seamless Approach
Value Stream Mapping (Measure)– Initial mailers: IWCO (08/22-26), Arandell, DST(10/4), Quad, PBPS
– Map current mailer and acceptance and verification process
– Integrated team from USPS HQ, USPS local, and mailers
– Results from each DMU site to be shared with MTAC 143
Develop Future State (Analyze)– Uses results from value stream mapping
– Identify activities to be automated
– Define value proposition with mailers
Proof-of-Concept (Improve) – Test future state processes and verifications in a limited environment
– Validate USPS and mailer capabilities
– Identify changes needed prior to full implementation
– Report results to MTAC 143
Develop/Implement Requirements, Pilot, Parallel, Launch
2
3
IWCO Direct Business Profile
End-to-end provider of direct marketing solutions Financial services, insurance, travel, membership,
telecommunications, non-profit, healthcare/pharmaceutical, education,
Manufacturing and distribution locations in CA, MN, and PA List mailings & Commingled Mailings Continuous Mailing Environment – 24 hr production Predominantly (95%) standard mail letters, Some First-Class Standard Mail dropship to 300 possible induction points
(SCF/NDC) All pallets and handling units with unique barcodes
Full-Service 88%
Non-Full-Service 12%
3
4
USPS DMU @ IWCO Direct Hamburg
DMU on site– 6 Clerks: 2 clerks X 3 tours
– Staffed 24 hr/day
5 AMS verification/day 8 Verification Results Storage Records (VRSR)/day
– MERLIN, Tap test, PVDS
Mailpiece Count Verification (MPCV) for commingled mailings
Paper intensive process
4
5
IWCO-Direct Entry – Current State 1
5
Blue = USPS Activity
Pick = Mailer Activity
6
IWCO-Direct Entry – Current State 2
6
7
IWCO-Direct Entry – Current State 3
7
8
IWCO-Direct Entry – Current State 4
8
9
IWCO - Co-Mingle - Current State 1
10
IWCO - Commingle - Current State 2
11
IWCO - Commingle - Current State 3
12
Opportunities to Streamline DMU
Opportunity Impact on Mailer Impact on USPS
AMS and VRSR for direct mail add 47 min to the release of a mailing
Mailer needs to build time into production plan for verification
Work hours for verification
Multiple handling of mailings to facilitate verification
Additional labor and equipment required due to multi-handlings
Commingle pallets held for 49hr due to verification
Mailer needs to build time into production plan for verification, storage space for mail awaiting clearance.
Work hours for verification
IWCO Direct gives DMU paper estimated postage statements
Mailer uses eDocs, wasted paper Work hours for handling/tracking paper statements
AMS verifications Additional time and handling to accomplish verification
Work hours for verification
USPS verification used as key QC step
Mailer holds mail, disassembles pallet if error found
Work hours for verification
Pallets for VRSR sit for entire day, 2-3 verified per shift
Mailer needs to build time into production plan for verification
DMU staffed for entire day
12
13
Thank you
top related