Seamless AcceptanceUpdate

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Seamless Approach

Value Stream Mapping (Measure)– Initial mailers: IWCO (08/22-26), Arandell, DST(10/4), Quad, PBPS

– Map current mailer and acceptance and verification process

– Integrated team from USPS HQ, USPS local, and mailers

– Results from each DMU site to be shared with MTAC 143

Develop Future State (Analyze)– Uses results from value stream mapping

– Identify activities to be automated

– Define value proposition with mailers

Proof-of-Concept (Improve) – Test future state processes and verifications in a limited environment

– Validate USPS and mailer capabilities

– Identify changes needed prior to full implementation

– Report results to MTAC 143

Develop/Implement Requirements, Pilot, Parallel, Launch

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IWCO Direct Business Profile

End-to-end provider of direct marketing solutions Financial services, insurance, travel, membership,

telecommunications, non-profit, healthcare/pharmaceutical, education,

Manufacturing and distribution locations in CA, MN, and PA List mailings & Commingled Mailings Continuous Mailing Environment – 24 hr production Predominantly (95%) standard mail letters, Some First-Class Standard Mail dropship to 300 possible induction points

(SCF/NDC) All pallets and handling units with unique barcodes

Full-Service 88%

Non-Full-Service 12%

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USPS DMU @ IWCO Direct Hamburg

DMU on site– 6 Clerks: 2 clerks X 3 tours

– Staffed 24 hr/day

5 AMS verification/day 8 Verification Results Storage Records (VRSR)/day

– MERLIN, Tap test, PVDS

Mailpiece Count Verification (MPCV) for commingled mailings

Paper intensive process

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IWCO-Direct Entry – Current State 1

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Blue = USPS Activity

Pick = Mailer Activity

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IWCO-Direct Entry – Current State 2

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IWCO-Direct Entry – Current State 3

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IWCO-Direct Entry – Current State 4

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IWCO - Co-Mingle - Current State 1

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IWCO - Commingle - Current State 2

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IWCO - Commingle - Current State 3

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Opportunities to Streamline DMU

Opportunity Impact on Mailer Impact on USPS

AMS and VRSR for direct mail add 47 min to the release of a mailing

Mailer needs to build time into production plan for verification

Work hours for verification

Multiple handling of mailings to facilitate verification

Additional labor and equipment required due to multi-handlings

Commingle pallets held for 49hr due to verification

Mailer needs to build time into production plan for verification, storage space for mail awaiting clearance.

Work hours for verification

IWCO Direct gives DMU paper estimated postage statements

Mailer uses eDocs, wasted paper Work hours for handling/tracking paper statements

AMS verifications Additional time and handling to accomplish verification

Work hours for verification

USPS verification used as key QC step

Mailer holds mail, disassembles pallet if error found

Work hours for verification

Pallets for VRSR sit for entire day, 2-3 verified per shift

Mailer needs to build time into production plan for verification

DMU staffed for entire day

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Thank you