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Scottish Borders Third Sector
(Volunteering, voluntary, community and social economy organisations)
Contribution towards Scottish Borders Single Outcome Agreement 2009/10
August 2009
This document has been prepared by The Bridge and Volunteer Centre Borders working with a sub group of the Voluntary Sector Liaison Group made up of representatives from Volunteer Centre Borders, The Bridge, Borders Voluntary Community Care Forum, Borders Voluntary Specialist Youth Network and Borders Social Enterprise Chamber. All members of the VSLG have contributed to the outcomes and have supported the production.
This document has been produced on behalf of the Voluntary Sector Liaison Group. An updated version will be completed by September 2010.
For further information contact: Liz Walthew Voluntary Sector Liaison Officer The Bridge 6a Roxburgh Street Galashiels Email: liz.walthew@the-bridge.uk.net Telephone: 01890 870336
Contribution to Single Outcome Agreement
2009-2010
This document is an ongoing work in progress which is informed by the context and operating environment outlined in the Third Sector Strategy 2009 – 2012. It details the contribution which the Scottish Borders Third Sector will make towards the Single Outcome Agreement for 2010. It has been compiled following consultation with a wide range of partners, stakeholders and customers and takes account of the Guidance for Community Planning Partnerships document issued by the Scottish Government and COSLA in October 2008. In order to reflect the Scottish Borders Community Planning arrangements, all activity has been grouped into 4 main themes:
• A Competitive Borders
• A Healthy Borders
• A Stronger and Safer Borders
• Public Service Infrastructure and Support NB. On the tables which follow the local outcomes in UPPER CASE are those deemed as the priorities, by the Community Planning Partnership Strategic Board.
Competitive Borders
Third Sector – statement of strategic intent: As a priority, the Third Sector will seek to provide services to communities which result in more skilled, knowledgeable and confident community members who have a much stronger belief in the possibility of change at a personal, group and community level. This will be aimed at encouraging individuals to play an active role in the regeneration of their communities and to promote positive attitudes to cultural diversity. Priority projects and initiatives will include those aimed at encouraging volunteering and work placements as a route into employment and supporting and helping voluntary organisations who have the potential to move into a trading position. As community ownership of assets is increasingly being recognised as a driver of regeneration the Third Sector will seek to provide support for communities to acquire assets and support community led economic regeneration projects that maximise the use of community assets.
National Outcome Number 1
We live in a Scotland that is the most attractive place for doing business in Europe
Local CPP Outcomes
Current Third Sector activity
Delivery Organisation
Current measurement
1. 1 THE PHYSICAL AND COMMUNICATION INFRASTRUCTURE MEETS THE NEEDS OF BUSINESSES AND RESIDENTS
Voluntary sector digital initiatives Factoring Service – grounds/building maintenance of common area Support to Village Halls and other community buildings
Provision of serviced desk space
Online Borders (The Bridge) Registered Social Landlords BAVS, The Bridge and Federations of Village Halls
The Bridge, BAVS
Number of visitors to site, no of community websites, no of directory entries Increase in community benefit and direct improved housing conditions for tenants Number of Village Halls
Number of desks taken up
1. 2 THE BORDERS HAS AN INCLUSIVE PUBLIC TRANSPORT INFRASTRUCTURE THAT INTEGRATES LOCALLY, NATIONALLY AND INTERNATIONALLY
Community Transport Initiatives and services including fully accessible vehicles
CVSs, WRVS, Red Cross, Borders Disability Forum, (members of Borders Community Transport Network)
Number of journeys, number of user groups, passenger miles,
National Outcome Number 2 We realise our full economic potential with more and better employment opportunities for our people
Local CPP Outcomes
Current Third Sector activity
Delivery Organisation
Current measurement
2.1 THERE IS BOTH SUSTAINED AND GROWING BUSINESS ACTIVITY IN KEY SECTORS OF THE BORDERS ECONOMY
Business mentoring initiatives Support for the development of Social Enterprise activity Matching and mentoring young people in employment with local trade people Third Sector recycling projects Support to developing and existing social enterprises
Scottish Business in Community Social Enterprise Chamber, CVSs, Borders Housing Network Borders Housing Network: Seton Care (BHA) CVS Charity shops, Home Basics, BFR, Book Donors, Borders Scrap Store, Economic Recycling Services SBSEC and CVSs
Number of matched mentors Number of sustained and new Social Enterprises and number of development sessions with potential social enterprises 70% of young people placed in employment/education/training within 6 months Tonnage of waste recycled Turnover of Social Enterprise Chamber members; Number of contracts won by social enterprises; Number of development sessions with Social Enterprises by CVSs
2. 2 Self employment and business creation is helped and supported
Encouraging and supporting the establishment of new Social Enterprises Creating new Voluntary Organisations
SBSEC, CVS’s CVSs
Number of new social enterprises Number of new groups /organisations
2. 3 Employment opportunities are maximised
Providing advice to businesses Encouraging volunteering as a route into employment Third Sector continues to be a major employer Working Rite project Work Placements for young people Supported employment/ work experience placements
CAB Volunteer Centre Borders and a wide range of referral agencies including Youth Borders members VSLG members Seton Care (BHA) Apex BHA Momentum SAMH Together Borders/Reivers Home Basics BFR Green Team, CVSs
Number of queries and outputs Number of volunteers progressing into employment?
Number of paid staff in the VSLG member organisations Number of young people placed in employment. Number of work placements Number of work placements
National Outcome Number 3 We are better educated, more skilled and more successful, renowned for our research and innovation
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
3.1 The Scottish Borders Campus is a world class centre of learning
Limited Third Sector involvement – potential initiatives around student volunteering
3.2 LIFE CIRCUMSTANCE ARE IMPROVED BY MAXIMISING PARTICIPATION IN EDUCATION, TRAINING AND EMPLOYMENT, ESPECIALLY AMONG PEOPLE WHO ARE ECONOMICALLY INACTIVE.
Sourcing volunteering placements for individuals referred by statutory sector e.g. Job Centre Plus Provide employment advice Finding/providing supported employment opportunities in the Third sector Supported accommodation/Community support/Provision of training facilities Pre-tenancy and post tenancy support Buddying /befriending for young people in transition
VCB CABx Scottish Borders Housing Association Reiver Industries Borders Green Team Enterprises Impact Arts (SBHA) SBHA, Interest Link, GYP Borders
Number of volunteers placed? Number of employment issues dealt with?
Reduction in number of young people requiring on going residential/ custodial care
Overall reduction in number of repeat tenancies for young people Number of young people requiring on going residential or custodial care Number of young people matched
3. 3 THE BORDERS EXISTING WORKFORCE IS HIGHLY SKILLED AND RESPONSIVE TO THE NEEDS OF EMPLOYERS
Training of volunteers and volunteer managers Training activity for the Third Sector Mentoring for voluntary sector staff Volunteer Business mentors Support for learners to have a voice Borders Interactive Gathering Adult Learner Awards Specific support for early years and childcare providers in the voluntary sector to meet their requirement to register with the Scottish Social services council Skills Courses
VCB, CVSs, CABx , GYP Borders Interest Link, Youth Borders CVSs, SBSEC, VCB Scottish Business in Community Senior Executive Programme BALSA BALAG BALAG Childcare Partnership
Borders Forest Trust
Number of people trained Number of training courses offered by CVSs Number of participants Number of entries for Awards Number of training opportunities offered through Childcare Partnership Number of participants on courses
National Outcome Number 4 Our young people are successful learners, confident individuals, effective contributors and responsible citizens
Local CPP Outcomes
Current Third Sector activity
Delivery Organisation
Current measurement
4. Young people enjoy living in the Borders and make a positive contribution within their community
Young volunteers involved with Borders Youth Forum and Youth projects Supporting Young people to have a say Provision of activities for young people (arts, sport, social) Supporting young people to volunteer within their communities
Youth Borders members Specialist Voluntary Youth Providers and Youth Borders member projects; Youth Chex Youth projects and clubs, Sports groups, arts organisations Volunteer Centre Borders & SBHA
Number of volunteers in youth projects Number of young people involved in Youth Chex decisions Increase in number of MV Awards and Number of young people volunteering
4.2 Young people go into education, employment or training, having more choices and more chances
Monitoring progression of young volunteers on to formal learning/employment Provision of support to young people to enable them to participate in support services Provision of advice on employment, training and benefits Befriending/Buddying in educational settings Supported employment opportunities Work experience placements
VCB Specialist Youth Network and Youth Borders member organisations CABx Specialist Youth Network, Duns Youth Project Interest Link, Borders, Up2U,Bias Peer Advocacy Roundabout café Home Basics
Number of young people leaving Third sector organisations to take up employment or training Number of young people matched with befriender/mentor Number of people receiving advice on employment, training and benefits Number of placements, outcome/progression to work
4.3 Young people are successful learners, demonstrating achievement and attainment
Encouraging young people to gain volunteering qualifications Certificates for young people completing projects, courses, activity programmes Third Sector youth providers holding contracts for service delivery from statutory bodies
VCB, GYP Borders Specialist Youth Network and Youth Borders Specialist Youth Network and Youth Borders member organisations,
Number of young people achieving volunteering qualifications Number of young people achieving Youth Achievement and Dynamic Youth Awards and Number of certificates awarded Number of contracts held
National Outcome Number 5 Our children have the best start in life and are ready to succeed.
Local CPP Outcomes
Current Third Sector activity
Delivery Organisation
Current measurement
5.1 CHILDREN EXPERIENCE HIGH QUALITY EARLY YEARS PROVISION
Preschool Childcare projects Out of school care projects
Childcare Partnership Many local organisations
Number of projects, number of participants Numbers of projects and participants via SBOOSCN
5.2 Children are fully supported by effective parents
Parent support projects Addiction support projects Family addiction services Post Natal support
Aberlour, Borders Additional Needs Group, Borders Aspergers and Autism Support Group, Families against drugs Face 2 Face, Children 1st, Family mediation, Addaction Crossreach
Healthy Borders
Third Sector – Statement of strategic intent Addressing health inequalities and community care is a major priority for the Third Sector which will focus on supporting community led health projects, delivering capacity building activity in communities and facilitating community engagement around health. Specialist support on issues such as drugs, alcohol, caring and mental health and support to enable people to live independently are all elements where the Third Sector will continue to play a major support role. Creating new volunteering opportunities for people with learning disabilities, mental health issues, criminal records and addiction issues will remain key. In addition the sector is prioritising a range of equalities issues such as caring for vulnerable citizens, supporting people experiencing poverty, increasing community democracy and providing access to local services. The Sector has a vital role to play in helping migrants, socially excluded groups and others articulate their needs, shape policy, and develop appropriate services at a local level.
National Outcome Number 6 We live longer healthier lives
Local CPP Outcomes
Current Third Sector activity
Delivery organisation
Current measurement
6.1 THERE IS IMPROVED HEALTH AND WELL BEING OF BORDERS RESIDENTS, THROUGH BEHAVIOURAL CHANGE
Support voluntary groups which promote health improvement Creating youth volunteering opportunities in partnership with NHS Borders Physical activity projects Community Sports Community Orchards and Woodlands Health advice including outreach Mental health services
CVSs VCB Interest Link, GYP Borders and others Village Halls Sports Groups Borders Forest Trust CABx, Carers Centre Penumbra, BVCCF member organisations, SAMH
Number of voluntary health projects in Community led Health scoping document Number of young people volunteering in NHS
Physical disability and sensory impairment services Health Improvement Groups Counselling Services First aid providers Health Improvement activity and awareness raising with young people
Borders Disability Forum, RNID Breathing Space, Interest Link Borders, Macmillan Care Centre, Sorrowless Field Centre Counselling Unlimited Let’s talk Red Cross Youth Borders member groups
Number of healthy tuck shops in projects; number of issue based sessions eg smoking cessation, sexual health
6.2 THERE IS A REDUCTION IN ALCOHOL PROBLEMS AMONGST YOUNG PEOPLE AND ADULTS
Alcohol misuse services Support for young carers Awareness raising and signposting Harm reduction advice & signposting
Face 2 Face, Addaction Carers Centre Youth Borders member groups and Specialist Youth Network members Penumbra Youth Project
Number of drug and alcohol sessions in projects Presenting Issues
6.3 PEOPLE LIVE INDEPENDENTLY, WITH SUPPORT, WHERE NECESSARY
Befriending services Independent Living Services Provision of advice and support Self Help and support Advocacy and Counselling
Red Cross Neighbourhood links WRVS Interest Link Direct Payment Agency, Community Transport Network members CABx, Neighbourhood links, Rediscover, Interest Link, Red Cross, Chest Heart and Stroke, Carers Centre Arthritis Care, Parkinsons, ME Recovery, MS Support BIAS, Cruse, Let’s Talk, Penumbra Youth Project, Family Mediation, Couple Counselling, Counselling Unlimited
Number of people supported through Third Sector activity? Number of people receiving advice on independent living Number of Young People supported + presenting issues
Provision of day care Social activity and lunch clubs Housing with Support Sheltered Housing Provision of community transport and accessible transport
Gala Day Centre, Borders Caring Services Local groups such as TEDDA ARK, Community Integrated Care, Brothers of Charity, Eildon, Garvald, Streets Ahead, Penumbra, SBHA, Seton Care Barony, Bield, Hanover, Abbeyfield, Seton Care, Eildon, SBHA CVSs, Red Cross, WRVS, Disability Forum
6. 4 CARERS FEEL SUPPORTED AND BETTER ABLE TO CONTINUE THEIR CARING ROLE
Support to carers
Carers Centre BVCCF – Parent Carer Group; Carers Planning Group; Alzheimer Scotland; BAAGS;Tourettes Scotland
6.5 There is a reduction in drug problems amongst young people and adults and a reduction in the harmful impact of parental substance misuse on children and families
Substance misuse services Aberlour Children 1st Face to Face Young Carers Project Penumbra Youth Project Big River, Addaction
Number of Young People Supported + Presenting issues
National Outcome Number 7 We have tackled the significant inequalities in Scottish society
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
7.1 Inequalities will be reduced in the Scottish Borders
Equalities support and advice Support to equalities groups Equalities awareness raising and training Support and Campaigning Groups Specific support Access support
CABx, Borders Equalities Forum
LGBT, Elder Voice, BDF, CVSs, Interest Link, Youth Borders members
CVSs, VCB, Borders Equalities Forum
BDF, Visual Impairment Network, RNID, Deaf and Hard of Hearing Network, Enlighten, Scottish Hart
Talking Newspapers, Carers Centre, A-Nisa Millan Access panels
7.2 THERE IS A GOOD SUPPLY OF HIGH QUALITY AFFORDABLE HOUSING
Borders Housing Network activity – covered by Strategic Housing Investment Plan
Eildon Housing (on behalf of RSL’s)
7.3 THERE ARE FEWER PEOPLE LIVING IN POVERTY
Citizens Advice Services Support to carers Borders Housing Network Activity e.g. Fuel Poverty Partnership Food Cooperatives/Food related services? Money understanding training with young people
CAB Kinship Care Carers Centre Waverley Housing on behalf of RSL’s Exploratory work being undertaken by SBHA Youth Borders groups
Number of benefit issues dealt with by CABx and number of new debt clients assisted by Borders CABx Increase in no. of people in receipt of energy advice help with fuel debt to 600 people annually
7.4 Migrants will be welcomed to the Borders
Support services to Migrants Provision of Advice services Support for migrants to volunteer (e.g. Peer Mentoring for migrants project
Migrant peer support group
Eildon Housing Migrant Support service CAB VCB Eildon Enterprise Cosmopolitan gp
Number of awareness raising sessions on migrants issues with Third Sector Number of migrants receiving independent advice and support Number of migrants volunteering and increase in skills confidence of migrants
7. 5 Homelessness will be reduced through effective prevention and sufficient action
Housing Association activity Tenancy support services Advice on tenancy and finance
BHA, Eildon, SBHA Border Housing CABx
7. 6 Health inequalities will be reduced in the Scottish Borders
Support for users and carers
Mental Health Services Learning Disability services Physical disability services Counselling services Provision of support for Community led health projects Awareness raising training on a range of health topics
BVCCF, Carers Centre Penumbra Youth Project, New Horizons Interest Link, Borders Green Team Enterprises
Borders Disability Forum Couple Counselling, Counselling Unlimited CVSs Youth Borders and Specialist Youth Network members
Number of Young People Supported
National Outcome Number 8 We have improved the life chances for children, young people and families at risk
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
8.1 CHILDREN GROW UP IN A SAFE HOMELY ENVIRONMENT
Childplay organisations Family support services Support for children in homes where there is domestic violence Parent and toddler groups
Childcare Partnership Aberlour, Family mediation, Young Carers Border Women’s Aid, Children 1st, Contact through CVSs or Children’s Information Service
8.2 LOOKED AFTER AND ACCOMMODATED CHILDREN AND YOUNG PEOPLE HAVE THE SAME LIFE CHANCES AS OTHERS
Volunteer opportunities Youth Organisations activity Provision of Advice including Kinship Care
VCB Specialist Youth network and Youth Borders member organisations, CABx
Number of referrals from Through Care After Care Social Work.
Stronger and Safer Borders
Third Sector – statement of strategic intent Strong communities require Third Sector organisations to deliver services and activities to meet local needs. The Third Sector will continue to provide support for volunteers and voluntary groups/organisations in communities to take forward solutions to locally identified need as well as providing activities and services in communities. Community safety will continue to be a priority with the sector working with young people in communities and working closely with the Community Safety Forum on intergeneration work. Priority will also be given by the Sector to the contribution it can make to addressing agendas around waste management, climate change, and conservation of the natural and built environment.
National Outcome Number 9 We live our lives safe from crime, disorder and danger
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
9.1 Borders has the lowest crime rate in mainland Scotland
Neighbourhood Watch schemes Third Sector based diversionary activity projects/organisations Youth work: raising awareness of consequences of risky behaviour
Local schemes Youth Borders and Specialist Youth Network member organisations Youth Borders and Specialist Youth Network member organisations
Community Safety Forum Statistics ASBU Local Action Fund (Community Safety) Projects for young people funded through LITS – Outcome statistics
9.2 Fewer residents will be affected by anti social behaviour
Victim support services Youth Work activity Childcare activity (early intervention)
Victim Support, Penumbra Youth Project
Youth Borders member organisations, GYP Borders
Childcare Partnership
Referrals through Victim Support & Let’s B Safe
9.3 Serious harm to individuals will be reduced
Specialist youth projects Addiction Support Services
Young Carers, Penumbra Youth Project Face 2 Face, Addaction
Referrals through Victim Support & Let’s B Safe
9.4 ADULTS AT RISK OF HARM ARE PROTECTED
Awareness raising Befriending services Housing support services to elderly Housing support services to mental/physical disability clients Support to Carers Support for women in domestic violence situations (housing and councelling)
Elder Voice Carers Project Borders Women’s Aid
National Outcome Number 10 We live in well – designed, sustainable places where we are able to access the amenities and services we need.
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
10.1 The quality of residential areas will be improved
Multi purpose playgrounds and green space playgrounds
Local groups responsible for Playgrounds
10.2 THE SOCIO-ECONOMIC PERFORMANCE OF OUR TOWN CENTRES IS IMPROVED
Charity Shops Recycling Services Community Transport Services Support for community engagement and multi sector area plans Support to community buildings Including village halls Support for communities to deliver services
Bridge /BAVS, Charity Begins at Home
Home Basics, BFR, Community groups
Community transport network CVSs CVSs CVSs, Community Councils, Trusts, Residents Associations, Regeneration gps
Turnover of shops Tonnage reused/recycled Number of users of Community Transport schemes Number of communities supported to produce plans Number of CVS development sessions on this topic
National Outcome Number 11 We have strong, resilient and supportive communities where people take responsibility for their action and how they affect others.
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
11.1 COMMUNITIES ARE CONFIDENT, CAPABLE AND VIBRANT
Volunteering opportunites Support to communities to progress ideas/projects Development of Social Enterprises Money Advice service to vulnerable tenants in Roxburgh and Central Borders Debt advice – Borders-wide Support to community groups and organisations with funding application processes Community based Regeneration Community Woodlands
VCB CVSs SBSEC and CVSs BHA, SBHA and Waverley Housing and GYP Borders. CABx CVSs Development Trusts Borders Forest Trust
Reduction in levels of debt and rent arrears ; increased employment for MC2 young people; and improved behaviour and social interaction of young people. Amount of funding drawn down
Local youth activities Community improvement groups e.g. floral gateway Supporting engagement and giving a voice Support to regeneration groups Learning and activity opportunities for older people Local radio
Youth Borders members, youth clubs and uniformed organisations Community Councils, local groups, flower show committees Community Councils, Elder Voice, BVCCF, Mental Health Forum, Disability Forum, People First, Youth Borders member organisations, New Horizons, Youth Chex CVS U3A Brick FM; TD1 Radio
11.3 VOLUNTEERING WILL BE A NATURAL PART OF PEOPLE’S LIVES
Promotion and support of volunteering Volunteering in Third Sector organisations Support for volunteering policy development Provision of Training for supporting volunteers Volunteer Action Plan and toolkits for young people
VCB and many volunteer engaging organisations All third Sector organisations VCB and CVSs VCB, CVSs, GYP Borders Youth Borders
Number of registered volunteers with VCB Number of organisations engaging volunteers (VCB statistics) Number of registered volunteering opportunities Number of organisations who adopt policies to support their volunteers Numbers attending training courses in volunteering
National Outcome Number 12 We value and enjoy our built and natural environment and protect it and enhance it for future generations
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
12.1 THERE IS IMPROVED PROTECTION, ENHANCEMENT AND ACCESS TO THE NATURAL ENVIRONMENT
Environmental organisations activity/Environmental awareness organisations Environmental volunteering Third Sector Historical/Heritage based Trusts Support to community groups on environmental issues Outdoor activities for young people
Borders Forest Trust Scottish Borders Environment Partnership. Southern Upland Partnership, Tweed Forum, BCCF Enviromental Various local orgs Trimontium Trust, Borders Family History Society, other local groups CVSs and specialist environmental organisations such as BCCF Environmental, Borders Forest Trust Youth Borders members groups
Number of voluntary environmental organisations Number of volunteers involved in environmental projects and number of environmental opportunities registered with VCB Number of voluntary organisations with environmental policies
National Outcome Number 13
We take pride in a strong, fair and inclusive national identity
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
13.1 Borders sporting and culture traditions and achievement is valued and celebrated
Sports Activity across 100 sports Area Sports Awards
Sports Groups – soccer, cycling, equine, archery, tennis etc
Sports Councils
Number of awards given
13.2 There will be cultural initiatives that support regeneration and improve quality of life
Community Festival Organisations Community Events Cultural Activity
Common Ridings groups, Local Festival Groups Events Forum member groups, Civic Week committees History Societies, Borders Family History Society, Riddles Fiddles, Eastgate and Wynd theatres, Artbeat, TJ Art
Museums Arts Activity Heritage based Organisations
Eyemouth Museum, Trimontium Local Art Societies, Photography Clubs, Drama Groups, Jedburgh Community and Arts Centre, Music societies Gunsgreen House, Paxton House
National Outcome Number 14 We reduce the local and global environmental impact of our consumption and production
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
14.1 WASTE FROM HOUSEHOLDS, COMMUNITIES AND EMPLOYERS IS REDUCED AND RECYCLED
Recycling Organisations Waste minimisation Projects
Home Basics BFR, CVS Charity shops, Book Donors, Scrap Store Scottish Borders Environment Partnership CREW project
14.2 ENERGY CONSUMPTION BY HOUSEHOLDS, COMMUNITIES AND EMPLOYERS IS REDUCED AND THE USE OF RENEWABLES IS INCREASED
Transitions Towns Environmental Projects Village Halls using renewables
A Greener Hawick, Tweed Green (all Tweeddale), Melrose TT Group CVSs and Federations of Village Halls
Number of training, information and support sessions on energy reduction and renewables provided by 3rd Sector
14.3 Goods and services are procured locally wherever possible
Environmental Projects Charity Fairs
Borders Organic Gardeners Farmers markets CVSs
14.4 Borders leads on climate change mitigation and adaptation
Community renewable/Powerdown projects
Walkerburn Development Trust, Lauder Development Trust
Public Service Infrastructure and Support
Third Sector - Statement of strategic intent In order to achieve greater public sector efficiency in the Scottish Borders it is essential that the input and views of the Third Sector are sought, valued and actioned. Third Sector organisations in the Scottish Borders are committed to ensuring their voice is heard in all public sector service delivery arenas. Third Sector organisations strive to provide a quality service in all their activity including contracted services from statutory bodies.
National Outcome Number 15
Our public services are high quality and continually improving, efficient and responsive to local people’s needs
Local CPP Outcomes
Current Third Sector activity
Delivery Organisations
Current measurement
15.1 Our services are customer focused, efficient and accessible to everyone
Customer satisfaction surveys resulting in improvements in Third sector Third sector services are as accessible as possible Efficiency savings/maximising use of funds
Many voluntary organisations Many voluntary organisations
15.2 SOA partners are exemplary employers in the region
Encouraging adoption of Volunteer Accreditation Schemes Encouraging volunteering by staff within Public agencies Investors In People Status – 3rd Sector as high quality employers
VCB VCB and volunteer engaging third sector organisations All Third Sector employers
Number. of organisations registered for Investing in Volunteering (IiV) Number of staff in public agencies seeking volunteering placements Number of public sector organisations with employer supported volunteering policies Number of organisations with IIP
Get Ready for Work /Apprentice take up in 3rd Sector Organisations Support to organisations in policies and best practice Achievement of quality standards Training for Third Sector employers Personal development processes for staff in place
Many voluntary organisations CVSs, Youth Borders, VCB Many local voluntary organisations CVSs CVSs
Number of development/training sessions on this topic Number of organisations with quality assurance stamp
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