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Mike Johnston, CPhT National Pharmacy Technician Associationmikej@pharmacytechnician.org

CLIENT SUCCESS STORIESWhat Works?

OUR STORYNational Pharmacy Technician Association

• Small, humble beginnings

• Uncontrollable growth

• Organizational maturity takes time & perspective

Our Story

OUR JOURNEYNational Pharmacy Technician Association

• Lack of perceived professionalism

• Small fish in big pond

• Rethought traditional NPO membership model

• Focus on being a Servant-Leader

Our Journey

OUR ACHIEVEMENTSNational Pharmacy Technician Association

• Passage of Emily’s Law

• Industry Leader in Education & Training

• The Shift

• Our Members’ Achievements

Our Achievements

LESSONS LEARNEDNational Pharmacy Technician Association

• 10/80/10 Principle

• Relationships Matter

• Biggest Mistake:The Press Release from Hell

http://bit.ly/swYUJ

Lessons Learned

OUR FUTURENational Pharmacy Technician Association

• Improve patient health outcomes & safety

• Organizational Evolution

• The Three “R’s”

• Technology!!!

Our Future

NPTA: Web: www.pharmacytechnician.orgFacebook: www.facebook.com/pharmacytechnician Personal Brand:Blog: www.rxmike.com Twitter: @rxmike; www.twitter.com/rxmike Facebook: www.facebook.com/rxmike

Find this presentation here: www.slideshare.net/rxmike

MIKE JOHNSTON, CPHTNational Pharmacy Technician Association