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SCENARIO EXPLORERIntroduction
Basic Design
Scenario Graphic
Navigation Pane
Content Area
The Scenario Explorer provides you with comprehensive information about the various aspects of a scenario. Use the navigation pane to learn more about the following:
Scenario and Processes (details about the scenario, processes, and process steps – click here)
Business Areas (details about where in the system you perform specific tasks – click here)
Business Value (details about the major benefits of using the SAP Business ByDesign solution for the scenario – click here)
Scenario Flow (graphic depicting the entire scenario flow – click here)
The Scenario Explorer is highly interactive – you are able to focus on the topics you are most interested in, navigate to related documents (such as process demos), or display mouse-over information for specific elements.
Close Introduction
Interactive Design
Use the navigation pane to select major topics
Click chevrons for process details
Click area icons to focus on specific areas
Use the Info buttons for more information
Order-to-Cash (Sell-from-Stock)
Handling Service Requests
Order-to-Cash (Sell-from-Stock)Scenario Overview
Scenario Explorer Open LegendScenario Description
Sales/Customer Service Representative
Warehouse Manager
Warehouse Operator
This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantity
PricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin
Click process chevrons for details
Credit CardSales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)
Business Value
Business Areas
Scenario & Processes
Scenario Flow
Accounts Receivable Accountant
The following business roles are involved in this scenario:
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Processing Outbound Delivery
Marketing-to-Opportunity
Customer Returns
Processing Inspections
Order-to-Cash (Sell-from-Stock)Scenario Overview
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Processing Outbound Delivery
Marketing-to-Opportunity
Customer Returns
Scenario Explorer Open LegendScenario Description
Sales/Customer Service Representative
Warehouse Manager
Warehouse Operator
This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantity
PricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin
Credit CardSales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)
Business Value
Business Areas
Scenario & Processes
Scenario Flow
Accounts Receivable Accountant
The following business roles are involved in this scenario:
Legend
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (see mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Close Legend
i
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer Inquiry
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Creating Sales Quotes
Creating Down Payment Request - Customer
Processing Receivables and Payments
Handling an Incoming CustomerInquiry via Fax or E-Mail Channel
Receive an incoming fax or e-mail and log an inquiry
X
Click here to display process variants
Performed bySales/Customer Service Representative
In the Work CentersAccount Management Groupware (Outlook) Collaboration Window
Business Value
Business Areas
Scenario & Processes
Scenario Flow
Creating Sales OrdersInitiating Outbound Delivery
Creating Customer Invoices
Processing Outbound Delivery
Processing Receivables and Payments
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer Inquiry
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Creating Sales Quotes
Creating Sales OrdersInitiating Outbound Delivery
Creating Customer Invoices
Processing Outbound Delivery
Handling an Incoming CustomerInquiry via Fax or E-Mail Channel
Receive an incoming fax or e-mail and log an inquiry
X
Handling an Incoming InquiryManually via Activities
Handling an Incoming Customer Inquiry via Telephony Channel
Click here to hide process variants
Performed bySales/Customer Service Representative
In the Work CentersAccount Management Groupware (Outlook) Collaboration Window
Business Value
Business Areas
Scenario & Processes
Scenario Flow
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Receivables and Payments
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Quotes
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions when a customer requests an offer for products or services. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account and the products or services. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings.
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Create a sales quote
Approve a sales quote
In the Work CenterNew Business
Performed bySales/Customer Service Representative
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Outbound Delivery
Business Value
Business Areas
Scenario & Processes
Scenario Flow
X
Processing Receivables and Payments
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Orders
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication or a connected e-shop.
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Create a sales order
In the Work CenterSales Orders
Performed bySales/Customer Service Representative
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Outbound Delivery
Business Value
Business Areas
Scenario & Processes
Scenario Flow
X
Processing Receivables and Payments
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Creating Down Payment Requests - Customer
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
The Creating Down Payment Requests - Customer business process enables you to request down payments from the customer before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose.
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
In the Work CenterCustomer Invoicing
Performed bySales/Customer Service Representative
Business Value
Business Areas
Scenario & Processes
Scenario Flow
Creating Down Payment Request - Customer
Create and release down payment request
Processing Receivables and Payments
X
Initiating Outbound Delivery
Creating Customer Invoices
Processing Outbound Delivery
Processing Receivables and Payments
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Initiating Outbound Delivery
Creating Sales Orders
Processing Externally-Initiated Payments by Incoming Bank Transfer
Click here to display process variants
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment
Creating Down Payment Request - Customer
Performed byAccounts Receivable Accountant
In the Work CentersReceivables Payment Management
Business Value
Business Areas
Scenario & Processes
Scenario Flow
X …
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Processing Externally-Initiated Payments by Incoming Bank Transfer
Click here to hide process variants
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment
Business Value
Business Areas
Scenario & Processes
Scenario Flow
XCreating Down Payment Request - Customer
Performed byAccounts Receivable Accountant
In the Work CentersReceivables Payment Management
Initiating Outbound Delivery
…
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
Order-to-Cash (Sell-from-Stock)Process Details: Initiating Outbound Delivery
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Processing Receivables and Payments
Creating Customer Invoices
Processing Outbound Delivery
Creating Sales Orders
Creating Down Payment Request - Customer
Initiating Outbound Delivery - Shipment from Your Own Site
Determine ship-from and check product availability
Initiate outbound delivery
…
Business Value
Business Areas
Scenario & Processes
Scenario Flow
X
In the Work CenterOutbound Logistics Control
Performed byWarehouse Manager
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Processing Outbound Delivery
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.
Creating Customer Invoices
…
Initiating Outbound Delivery
Processing Outbound Delivery - with Tasks
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery
Click here to display process variants
Business Value
Business Areas
Scenario & Processes
Scenario Flow
X
In the Work CenterOutbound Logistics
Performed byWarehouse Operator
Processing Receivables and Payments
Processing Inspections
Order-to-Cash (Sell-from-Stock)Process Details: Processing Outbound Delivery
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.
Processing Outbound Delivery - Without Task Control
Business Value
Business Areas
Scenario & Processes
Scenario Flow
In the Work CenterOutbound Logistics
Performed byWarehouse Operator
…
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Processing Outbound Delivery - with Tasks
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery
Click here to hide process variants
X
Processing Inspections
The Processing Inspections business process allows you to process, monitor, and analyze inspections of products :
Inspections at goods receiptReceiving inspections for supplier deliveries, first articles, customer returns, and stock transfers
Inspections in productionIn-process control and final inspections for production
Inspections in shippingFinal inspections for customer shipments
As part of this process, you inspect the samples taken for inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions.
Planned inspections are triggered automatically based on a suitable logistics or production model. Unplanned inspections are triggered manually by the user.
Order-to-Cash (Sell-from-Stock)Process Details: Processing Inspections
Scenario Explorer
Business Value
Business Areas
Further Information
Performed byInspector Quality Engineer Quality Manager
In the Work CenterQuality Control
Scenario Flow
Process Description
Click process chevrons for details
Processing Inspections
Inspect samples
Record inspection results
Decide about quality
X
Scenario & Processes
…
Creating Customer Invoices
Processing Receivables and Payments
Creating Sales Quotes
Processing Receivables and Payments
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Outbound Delivery
Initiating Outbound Delivery
X
Order-to-Cash (Sell-from-Stock)Process Details: Creating Customer Invoices
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
Processing Receivables and Payments
Creating Sales Quotes
Processing Receivables and Payments
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Outbound Delivery
Creating Customer Invoices
Transfer items to be invoiced
Release an invoice
In the Work CenterCustomer Invoicing
Performed byAccounts Receivable Accountant
Initiating Outbound Delivery
…
Business Value
Business Areas
Scenario & Processes
Scenario Flow
X
Processing Inspections
In the Creating Customer Invoices business process, the system automatically creates items to be invoiced after services have been performed or products delivered. You must transfer these items to an invoice which is sent to the customer and passed to Cash Flow Management . You can do this manually or with an invoice run. It is possible to combine several items to be invoiced into one invoice or split them into several invoices.
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Performed byAccounts Receivable Accountant
Scenario Explorer Further InformationProcess Description
Click process chevrons for details
Processing Externally-Initiated Payments by Incoming Bank Transfer
Click here to display process variants
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment
Processing Outbound Delivery
Initiating Outbound Delivery
…
Business Value
Business Areas
Scenario & Processes
Scenario Flow
Creating Customer Invoices
X
Processing Receivables and Payments
Creating Down Payment Request - Customer
Creating Sales Orders
In the Work CentersReceivablesPayment ManagementLiquidity Management
Processing Inspections
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Performed byAccounts Receivable Accountant
Scenario Explorer
Business Value
Business Areas
Scenario & Processes
Scenario Flow
Process Description
Click process chevrons for details
Processing Externally-Initiated Payments by Incoming Bank Transfer
Click here to hide process variants
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment
X
In the Work CentersReceivablesPayment ManagementLiquidity Management
Processing Outbound Delivery
Initiating Outbound Delivery
…
Creating Customer Invoices
Processing Receivables and Payments
Creating Down Payment Request - Customer
Creating Sales Orders
Processing Inspections
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Further Information
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
Order-to-Cash (Sell-from-Stock) Business Areas
Scenario Explorer
Business Value
Scenario & Processes
Business Areas
Business Areas
Click area pictograms for details
Scenario Flow
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Processing Outbound Delivery
Business Area Description
The SAP Business ByDesign solution gives you comprehensive access to customer-related information about opportunities, quotes, orders, and invoices. Your employees can use data in SAP Business ByDesign to verify product availability, perform accurate forecasting, predict future sales, and identify cross-selling and up-selling opportunities. SAP Business ByDesign supports smooth interactions with customers and helps your sales staff fill the sales pipeline, focus on the most promising leads, and accelerate the sales process. In addition, you can use the software to:
Generate a sales opportunity, create sales quotes, check product availability, calculate prices, enter payment and shipping information, and create sales orders and invoices
Store and maintain an online portfolio of your products and services and define price lists with flexible pricing policies
Obtain a comprehensive, 360-degree view of your customers. You can see all customer-related information in a single place and use the provided reports and metrics to make effective decisions
Sales
Supply Chain Planning and Control
Warehousing, Manufacturing, and Logistics
Cash Flow Management
Processing Inspections
Order-to-Cash (Sell-from-Stock) Business Areas
Scenario Explorer
Business Value
Scenario & Processes
Business Areas
Business Areas
Click area pictograms for details
Scenario Flow
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Processing Outbound Delivery
Business Area Description
With SAP Business ByDesign, you can plan and consolidate procurement requirements, create feasible production plans, and determine and confirm realistic delivery dates. The solution combines automated planning functions with interactive planning and can trigger the supply planning process in anticipation of actual demand. You can also use the software to:
Prioritize your execution plans to give you a consolidated view of customer demand and insight into order availability
Mix fulfillment strategies to meet customer requirements
Create material plans and estimate the average capacity needed in a given time frame
Perform exception-based planning, focusing on critical deviations and analyzing each planning issue to find an appropriate solution
Check product availability and confirm delivery dates by checking customer requirements against the stock on hand and the product supply
Sales
Supply Chain Planning and Control
Warehousing, Manufacturing, and Logistics
Cash Flow Management
Processing Inspections
Order-to-Cash (Sell-from-Stock) Business Areas
Scenario Explorer
Business Value
Scenario & Processes
Business Areas
Business Areas
Click area pictograms for details
Scenario Flow
Business Area Description
You can use SAP Business ByDesign to adjust your organization's structure, warehouse and production layouts, processes, or level of automation as needed. You can flexibly assign and monitor employee tasks and also execute your production and warehousing tasks in similar ways. You can also use the software to:
Harmonize process execution across warehousing and manufacturing
Separate and uniquely identify inventory so that you can handle certain stock differently, depending on the purpose and the production environment
Synchronize supply execution data, such as work in process and material inventory postings, with financial data
Maintain quality documents, such as quality assurance agreements and technical delivery terms, as part of your company's purchasing process
Automate business process steps including the communication with suppliers
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Processing Outbound Delivery
Sales
Supply Chain Planning and Control
Warehousing, Manufacturing, and Logistics
Cash Flow Management
Processing Inspections
Order-to-Cash (Sell-from-Stock) Business Areas
Scenario Explorer
Business Value
Scenario & Processes
Business Areas
Sales
Business Areas
Click area pictograms for details
Scenario Flow
Supply Chain Planning and Control
Warehousing, Manufacturing, and Logistics
Business Area Description
Nearly every business process supported by SAP Business ByDesign is integrated with financials. The solution helps you to gain control over your cash inflow and outflow and to forecast and analyze the liquidity and profitability of your business. You can also use the software to:
Centrally manage and control your payables and receivables, automate payment and clearing processes, and valuate payables and receivables in multiple foreign currencies
Quickly create tax returns using centrally managed corporate data and report declarations - and pay taxes if required
Set up expense and reimbursement policies, monitor employee expenses, and reimburse approved expenses
Cash Flow Management
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Initiating Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Processing Outbound Delivery
Processing Inspections
Scenario & Processes
Business Areas
Business Value
Scenario Flow
Order-to-Cash (Sell-from-Stock) Business Value
Overview
This scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlement.
Key BenefitsSales assistant function to best convert opportunities into business
Automatic quote and order generation, processing and flexible pricing management
The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation
Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing
Scalable process for revenue recognition supporting different accounting principles
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels
Scenario Explorer
Order
Create Opportunity
Create Sales Quote
Create Sales Order
Settle
Create InvoiceProcess Receivables
Post to Ledger
Fulfill
Initiate Outbound Delivery
Execute Warehouse Tasks (Optional) / Post Goods Issue
Create Outbound Delivery
Business Value
Order-to-Cash (Sell-from-Stock)Scenario Flow Variant: Standard
Scenario Explorer
Scenario & Processes
Business Areas
Legend & Variants
Scenario Flow
Work center in which process is performed
Business document flow
Process related to Financials
Related scenarios
Variant(s) of the Scenario:
Standard
With Down Payment
Work centerAdditional application
Optional process
Optional process Process
mainly driven by the system
Process mainly driven by the user
Process mainly driven by the system
• Process variant1
• Process variant 2
• telephony channel
• fax-/e-mail channel
• Process Bank Statement - Standard Variant
• Process externally initiated payment by incoming check (Multiple Checks)
• … (7 more variants)
New Business
Collaboration Window /
Groupware Client
Marketing-to-Opportunity
Customer Invoicing
Creating Customer Invoices
ProcessingReceivables and Payments
Receivables / Cash & Liquidity Mgt
Creating Sales Quotes
Handling an Incoming Customer Inquiry
Sales Orders
Creating Sales Orders
• with task control
• without task control
Initiating Outbound Delivery
Outbound Logistics Control
Outbound Logistics
Processing Outbound Delivery
Customer Returns
Business Value
Order-to-Cash (Sell-from-Stock)Scenario Flow Variant: With Down Payment
Scenario Explorer
Scenario & Processes
Business Areas
Legend & Variants
Scenario Flow
Work center in which process is performed
Business document flow
Process related to Financials
Related scenarios
Variant(s) of the Scenario:
Standard
With Down Payment
Work centerAdditional application
Optional process
Optional process Process
mainly driven by the system
Process mainly driven by the user
Process mainly driven by the system
• Process variant1
• Process variant 2
• telephony channel
• fax-/e-mail channel
• Process Bank Statement - Standard Variant
• Process externally initiated payment by incoming check (Multiple Checks)
• … (7 more variants)
New Business
Collaboration Window /
Groupware Client
Marketing-to-Opportunity
Customer Invoicing
Creating Customer Invoices
ProcessingReceivables and Payments
Receivables / Cash & Liquidity Mgt
Creating Sales Quotes
Handling an Incoming Customer Inquiry
Sales Orders
Creating Sales Orders
Creating Down Payment Requests
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Processing Receivables and Payments
• with task control
• without task control
Initiating Outbound Delivery
Outbound Logistics Control
Outbound Logistics
Processing Outbound Delivery
Customer Returns
top related