say "yes" to change
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Say “Yes” to Change
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Ted Chan�Principal Consultant �
Winston Churchill
“To improve is to change; to be perfect is to change often.”
30 % Copyright @ Thinking Trends Pte Ltd 2014
Success of Change Effort…
%
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Forces of Change
External�• Technology�• Economy�
• Market Niche �• Social Needs and Values �
• Government policies �
Internal�• Innovation �
• Leadership & Vision�• Workforce Demographics �• Employee Dissatisfaction�
• Performance Failures �
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Transformation�
metamorphosis �journey�
CHANGE �
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Emo(onal wilderness.
•
Emotional Wilderness
Journey to Excellence Copyright @ Thinking Trends Pte Ltd 2014
Journey to Excellence
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Emotional Wilderness
New Beginning
• Denial�• Shock�• Anger �• Stress�
• Enthusiasm�• Hope �• Acceptance �• Impatience �• Skepticism�Ending – Letting Go
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Emotion and Motivation e<mot>ion �<mot>ivation �“Motere” = to move �
Without emotions �- not motivated to anything
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Ques(on: my role
What happens when stuck? • Stomach pains�• Headaches�• Hypertension�• Increased conflicts at home �• Absenteeism�• Chronic depression�
Disease
Dis-ease? =
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What’s my role?
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How to lead, motivate and help others in this
Change Journey?
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1. All people are motivated
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People are motivated primarily by Fun Pain Pride �
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2. People will resist Change
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• Job Security �• Psychological
Comfort �• Control over �
One’s Future�• Purpose/Meaning�• Competence �• Social Connections�
Perceived Losses
• Territory�• Future
Opportunities �• Power �• Social Status�• Trust in Others�• Independence and
Autonomy�Copyright @ Thinking Trends Pte Ltd 2014
3. You can’t change people, just their behaviour
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1. Get onto the same wavelength
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W I I F M ? �
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a) Listen, Listen, Listen b) Ask Questions c) Keep your message simple
1. Get onto the same wavelength
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People do not care how much you know until they know how much you care
John Maxwell �
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2. Pull, not Push
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Pushing and Pulling Behaviour
Push Behaviour
• Talk too much • Talk in terms that make sense to us • Don’t listen to their point of view • Use prescriptive language – like
‘should’, ‘ought’ and ‘can’t’. • Leading and evaluative questions
Pull Behaviour
• Seek information • Ask question to help the other person
‘rethink’ their position • Build on their suggestions
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3. Reward and Reinforce
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Resilience is key to sustaining Change �
Summary Copyright @ Thinking Trends Pte Ltd 2014
tedchan@thinkingtrends.com
Copyright @ Thinking Trends Pte Ltd 2014
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