sap implementation methodology
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SAP Implementation
Methodology
©Copyright IBM Corporation 2005
SAP Implementation Methodology Phases
Business
Blueprint
Project
Preparation Final
PreparationRealization
Go Live and
Support
D3
D 2
ACMETa iwan
Se mic onduc torDist ributor
S1
P2
P1
P4P3
M4 D1
C ustome rsACME
ACMELa ptop
Production(San J ose)
ACMELa ptop
Production(S an J ose)
ACMELa ptop
Distribution(San Jos e)
P4
Se miconduc torManufacturer
S1D 2
Cus tomer’sC ustome r
La ptopDist ributor
LaptopRetailer
S1
P2
D1S1 D1
P1
P2
Cus tomersSupplier’sSupplier
P1
Non-R/3 R/3
SAP Business
Information
Warehouse
SAP Advanced
Planner &
Optimizer
R/3R/3 Non R/3
People
LearningOpportunities
Processes
Innovation
Strategy
Products
Industry P ractice s
Implem entations
©Copyright IBM Corporation 2005
SAP Implementation (Ascendant Methodology)
Project Preparation
Business Blueprint Realization
Go Live and
Support
Sustain
Program Management
Business
Organization
Application
EvaluationFinal
Preparation
Architecture
Operations
©Copyright IBM Corporation 2005
Objective:
� Perform detailed project planning & scoping, establish the project team.
� Set customer and SAP team
expectations
� Establish Technical Infrastructure
Phase 1 – Project Preparation
Activities
� Create Project Charter
� Refine Project Team Organization
� Develop Blueprint Project Plan
� Install SAP Software (Sandbox Environment)
� Define Project Standards, Methodologies, Tools
� Prepare SAP trainings
� Prepare Methodology training
� Conduct Kick-Off
Key Deliverables/Results
� Project Charter
� Project Team Organization Structure
� Milestone Plan
� Detail Blueprint Plan
� Initial Stakeholder Assessment Complete
� Project Risks and Critical Success Factors
� Program Methods, Standards, Procedures, and Tools
� Sandbox Environment Installed
� Kick-off presentation developed
� Training materials
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Business
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ApplicationFin
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Architecture
Operations
©Copyright IBM Corporation 2005
Deliverables
CustomerCustomer
Team Team
MembersMembers
Project Project
CharterCharter
TechnicalTechnical
EnvironmentEnvironment
Initial Initial
WorkplanWorkplan
ProjectProject
PreparationPreparation
Phase 1: Project Preparation
Project Project
PlanPlan
Project Project
ScopeScope
Project Project
TrainingTraining
PlanPlan
Project Project
TeamTeam
Org.Org.
ImplementationImplementation
StrategyStrategy
ProjectProject
EnvironmentEnvironment
Project Project
StandardsStandards
ImplementationImplementation
StandardsStandards
©Copyright IBM Corporation 2005
Work Step Flow
Define Define Project Project CharterCharter
Refine Refine Implement. Implement.
StrategyStrategy
Obtain Obtain Contractual Contractual AgreementAgreement
Debrief Debrief Project Project
ManagementManagement
OrganizeProject Team
DevelopProject Plan
Phase 1: Project Preparation
Set Up Work Set Up Work EnvironmentEnvironment
DevelopProject Plan
DevelopTraining Plan
Define Project/Implementation
Standards
Define SystemLandscape
TechnicalRequirements
Planning
QualityCheck
Project Kickoff
©Copyright IBM Corporation 2005
Objective:
� Create a detailed description of your business process requirements
� Identify specific customer
improvement opportunities and
Strategy
Phase 2 – Business Blueprint
Activities
• Conduct SAP Training
• Conduct Methodology Training
• Conduct Workshops
• Define Processes and Requirements
• Perform GAP Analysis and Resolution
• Specify Development Requirements for Reports,
Interfaces, Enhancements
• Write Business Process Procedures
• Change Management
• Install Development Environment
• Develop approaches
• Build Detailed plan for Realization
• Proof of Concept prototyping
Key Deliverables/Results
� Business Process Requirements
� Functional Specifications
� Business Process Procedures
� Stakeholder map and communication plan
� Approaches for remaining phases
� Business Process Master List
� RICE List
• Reporting Lists
• Interface Lists
• Conversion Lists
• Enhancements Lists
� Process Impacts
� Preliminary Sandbox Configuration
� Detailed Project plan
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Program Management
Business
Organization
ApplicationFin
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Architecture
Operations
©Copyright IBM Corporation 2005
Deliverables
TechnicalTechnical
DesignDesign
Identify Identify
GapsGaps
BusinessBusiness
BlueprintBlueprint
Phase 2: Business Blueprint
PerformPerform
BenchmarkBenchmark
PerformPerform
CompetitiveCompetitive
AnalysisAnalysis
Map Map
SolutionSolution
ProductsProducts
PerformPerform
ProcessProcess
ModelingModeling
Define Define
ApproachApproach
Develop Develop
BaselineBaseline
ModelsModels
Define Define
TechniquesTechniques
StatusStatus
ReportsReports
DevelopmentDevelopment
EnvironmentEnvironment
SystemSystem
AdministrationAdministration
ProceduresProcedures
Categorize Categorize
RequiremenRequiremen
tsts
©Copyright IBM Corporation 2005
Final
Business
Process
Definition
BusinessBlueprintPlanning
Work Step Flow
Phase 2: Business Blueprint
Establish Process
Categorization
Project Team Training
DevelopSystem
Environment
DevelopBusiness
Org Structure
DevelopSystem
Environment
Define Global Requirements
Define Landscape
Design
Define Strategic Blueprint
Prepare Business
WorkshopsQualityCheck
©Copyright IBM Corporation 2005
Business Blueprint Phase: Major Tasks
Phase 2: Business Blueprint
Contd…
� Project Management Business Blueprint Phase� Phase Start Up Project Management and On-Going Project Management
� Prepare Detailed blueprint phase plan including major milestones, deliverables submissions and signoff dates
� Project Governance meetings
� Clearly identify project sponsor, Steering Committee members and establish Program Management Office members
� Project Team Training (Focused on Core Team Training on SAP Boot camp)� Prepare training material
� Define timeline and provide training to the Core Team members on SAP bootcamp trainings, Project Management
� Review and assess post training skills
� Develop System Environment� Design of system landscape
� Setup of Sandbox environment and Install Initial Hardware
� Install and Configure Sandbox system client
� Maintain system administration procedures
� Set up other system environments like Document storage (Documentum, Lotus Notes, Ascendant, Solution Manager etc)
©Copyright IBM Corporation 2005
Business Blueprint Phase: Major Tasks
�Conduct Business Process Workshops� Schedule and Conduct Requirement Gathering Workshops� Understanding of current processes, best practices, client requirements� Develop CSF/KPIs based on business case
�Business Organization Structure�Schedule and Conduct Organization Structure Workshops
�Recommend and Approve Organization Structure
�Business Process Definition�Preparation of Swimlanes and Process Decomposition
�Define Global Requirements Parameters
�Define Business Processes (BPPs, PDDs) and Identify Gaps
�Define Business Processes Unique to Client
�Quality Check Business Blueprint Phase�Conduct Quality Check
�Signoff Business Blueprint
Phase 2: Business Blueprint
©Copyright IBM Corporation 2005
Best Practices and Lessons Learnt
�Change Management:
�Not an IT initiative, but Business driven transformation initiative
�Top Management Commitment and Constant communication (periodic
newsletters, all hands meetings)
�Change management process must be well defined and meticulously followed
�Project Culture (Logo, Theme and Vision)
�The Team:
� Identify Business Process Owners and Business Activity Owners who have solid
business experience and have credibility within the company. They have to own
the To-Be process and should walk the talk
�Clear roles and responsibilities of Core Client Team and Consultants Team
�Core team members should be relieved off from their previous organizational
responsibilities, and should be fully dedicated to the implementation activities
Phase 2: Business Blueprint
Contd..
©Copyright IBM Corporation 2005
Best Practices and Lessons Learnt
�Documentation:
�Document what you do, do what you document !
�Each and every information provided by process owners and business experts
must be documented everyday and it should be validated as a part of MOMs to
avoid confusion at a later stage
�Focus on Integration:
� Identify Integration Manager to ensure process integration and process
coordination
�Usage of RACI charts (Responsible, Accountable, Consulted, Informed) to make
teams clearly accountable for integration of major business process flows and
data elements
�Think beyond organization boundary – collaborate with your key customers and
suppliers while developing the integrated solution
Phase 2: Business Blueprint
Contd..
©Copyright IBM Corporation 2005
Best Practices and Lessons Learnt
�Business Solutions for the future:
�To-Be process is finalized in this stage
�Ensure that project is NOT about automating the As-Is process
�To-Be Process Design should try to leverage standard SAP as much as possible
�Timely Business Decision is the key. Trade-off between Nice to Have and Good
enough solutions
�Effective Scope Management and decision on business benefits-cost
�Solution to align with Business Case, CSF/KPI objectives
�Ensure that three key levers (People, Process and Technology) are aligned.
�All along, aim for constant buy-in from all stakeholders
Phase 2: Business Blueprint
©Copyright IBM Corporation 2005
Business Blueprint Phase: Summary
Phase 2: Business Blueprint
Project
Preparation
Business
BlueprintRealization Go Live
and
Support
Sustain
Business
Organization
ApplicationEvaluation Final
Preparation
Architecture
Operations
�Phase 2 - Business Blueprint documents the client’s business process requirements and create the “Business Blueprint”
�The organizational structure of the future enterprise is defined and mapped to SAP organizational units
�The R/3 Reference Model is used to decompose the client’s business processes, map these to SAP functionality and identify gaps
�Business Process Procedures (BPPs) facilitate integration testing and also accelerate the development of training and end-user support manuals
�The technical environment for the development and production systems are planned and tested
©Copyright IBM Corporation 2005
Objective:
� Transform the Blueprint requirements into an approved GLOBAL working system.
� Configure and validate baseline and final models
Phase 3 – Realization
Activities
� Baseline and Final (Gold) Configuration Cycles
� Functional Specifications Finalisation
� Detail Definition of Development
� Design and Code
� Technical Unit Test Planning and Execution
� Write BPPs
� Conversion Planning
� Functional Specification Data conversion
� Perform Role Design
� Create Security Authorizations
� Test Planning and Conduct Global Testing
� Develop detailed Roll-out Plan
� Knowledge Transfer
Key Deliverables/Results
� Configured SAP System
� Unit and Integration Test Plan
� Refined Security Profiles and Authorizations
Definition
� Business Process Procedures
� Learning Kits
� Finalized and Tested Development Objects
� Knowledge Transfer Assessment
� Completed Test scripts
� Business Process Master List (BPML)
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Architecture
Operations
©Copyright IBM Corporation 2005
Deliverables
FinalFinal
Integration Integration
TestingTesting
Model Model
specificationspecification
PlansPlans
Configure Configure
ModelsModels
DevelopDevelop
ReportsReports
Interface Interface
ProgramsPrograms
ConfigurationConfiguration
WorkshopsWorkshops
PreparePrepare
UserUser
DocumentationDocumentation
ConversionConversion
ProgramsPrograms
RealizationRealization
FunctionalFunctional
Gap Gap
ResolutionResolution
UserUser
TrainingTraining
Phase 3: Realization
©Copyright IBM Corporation 2005
Work Step Flow
Conduct Realization Workshops
System Management
Develop Conversion programs
Phase 3: Realization
Create Reports
Baseline Model Model Settings and Network
RealizationPlanning
DevelopInterfaces
DevelopEnhancements
Develop Plans for
Model Specification
Baseline Business Process
Final Business Process
Confirmation
Establish Authorizations
Final Integration
Test
Develop End-User
Documentation
©Copyright IBM Corporation 2005
Work Packages in Realization phase with timeframe
Phase 3: Realization
©Copyright IBM Corporation 2005
Milestones of the Realization Phase
�The R/3 system is configured and tested.
�The Conversion programs are developed and tested. Data extraction
and cleaning is completed.
�Bolt-on configuration and enablers (such as user exits and add-ons)
are tested.
�Application interface programs are developed and tested.
�Enhancements are done and tested.
�Reports are developed and tested.
�Layout sets are developed and tested.
�System integration testing is completed.
�Security profiles are developed.
�Core / End-user training material is developed.
Phase 3: Realization
©Copyright IBM Corporation 2005
Test methodologies – Realization Phase
�Unit Test
� Scenario Test.
� Development and Unit Test
� Integration Test
� Regression Test
�Stress and Volume test
�User acceptance test
�Security test
Phase 3: Realization
©Copyright IBM Corporation 2005
Objective:
� Prepare for “live” solution
implementation
� Anticipate and plan for
contingencies
Phase 4 – Final Preparation
Key Deliverables/Results
� Finalized and Tested Development Objects
� Cut Over Plan
� Organization Change Readiness Assessment
� Production Readiness Review
� Contingency Plan
� End-User Training
� Conversion Check List
� Legacy Retirement Plan
� All data available for Go-live
� Go Live Approval
� Completed Local Test scripts
Activities
� Identify and Design Local Processes/Gaps
� Finalize Realization activities for local Gaps
� Conduct Unit/Integration Tests
� Execute Change Plan
� Prepare data
� Test Data Conversion Routines
� Refine Legacy Retirement Plan
� Refine Go Live Checklist
� Refine Production Support Plan
� Prepare and Conduct End User Training
� Obtain Final Cut Over Approval
� Review Value Realization
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©Copyright IBM Corporation 2005
Deliverables
43
Refine Refine
Cut OverCut Over
PlanPlan
SystemSystem
TestsTests
Final PreparationFinal Preparation
End User End User
TrainingTraining
Refine Refine
Production Production
Support PlanSupport Plan
Phase 4: Final Preparation
CutCut
OverOver
©Copyright IBM Corporation 2005
Work Step Flow
Phase 4: Final Preparation
Go LiveGo LivePerform Perform
System TestsSystem Tests
Refine Cut Refine Cut Over PlanOver Plan
Perform Cut Perform Cut OverOver
Deliver User Deliver User TrainingTraining Approval GoApproval Go
Live?Live?
No
Yes
©Copyright IBM Corporation 2005
Cutover Planning
�The cutover plan refines the Transition Plan’s strategies and decisions and specifies the details to execute a cutover to a live environment.
�The Cutover Plan is a detailed schedule of tasks that are required to convert legacy systems to the Modernized Services. This schedule identifies tasks, task dependencies, level of effort (hours), and resources assigned. There are separate Cutover Plans for each deployment.
�A Cut Over Plan ensures that plan for addressing issues during and immediately after the system cutover is well-defined and communicated to the IT team.
�Cut over planning determines proper cut over plan, pilot, strategy for data management, conversion support, ownership and responsibilities.
�Deliverables for a cut over plan are Migration /Conversion Plan, Support Requirements and Conversion Documents .
Phase 4: Final Preparation
©Copyright IBM Corporation 2005
Cutover Planning
�In short the cutover plan covers the following activities:
a)Review Migration /conversion planning and timing
b)Create checklist
c)Determine production readiness
d)Contingency Plan
e)Approve cutover
f) Establish helpdesk
g)Reorganize team for production support
h)Define long term production support strategy
©Copyright IBM Corporation 2005
Objective:
� Transition from a Quality environment to a live, stable, Productive operation
Phase 5 – Go Live and Support
Key Deliverables/Results
• Production Systems Environment
• Production Capable End Users
• Value Realization Analysis
• Post Implementation Project Review
Activities
• Execute data entry and upload in Production
environment
• Resolve issues
• Validate Business Process Results
• Conduct Post Implementation Project Review
• Benefits Measurement
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Program Management
Business
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ApplicationFin
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Operations
©Copyright IBM Corporation 2005
Deliverables
IssueIssue
ManagementManagementMonitor Monitor
TransactionsTransactions
Confirm Live Confirm Live
EnvironmentEnvironmentProjectProject
ReviewReview
Go Live and SupportGo Live and Support
Phase 5: Go Live and Support
©Copyright IBM Corporation 2005
Go LiveGo Live Confirm Go Confirm Go Live Live
EnvironmentEnvironment
Manage Manage Problem Problem
Resolution Resolution
Manage Manage Problem Problem
Resolution Resolution
Monitor Monitor Monthly Monthly
TransactionsTransactions
Review Review Business Business BenefitsBenefits
Work Step Flow
Phase 5: Go Live and Support
Monitor Weekly Monitor Weekly TransactionsTransactions
Project Signoff Project Signoff and and
Continuous Continuous Improvement Improvement
©Copyright IBM Corporation 2005
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Program Management
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Operations
Phase 6 – Sustain
Activities
• Provide Help-Desk
• Execute Daily Operation Support and
Administration
• Execute Ongoing Security Administration
Key Deliverables/Results
• SAP Center of Excellence (COE)
operational
Objective:� Help ensure that there is a
framework in place to sustain and improve the performance of the system after go-live
©Copyright IBM Corporation 2005
Summary
� A process-oriented...
� Step-by-step guide...
� Linking strategic vision...
� And business opportunities…
� with software enablers...
. . . to drive successful ERP implementations
Roles & Responsibilities
Project Team
©Copyright IBM Corporation 2005
Project Team – Roles & Responsibilities
�Application Consultant
�Authorization
Administrator
�Business Process Owner
�Organizational Change
Management (OCM)
Expert
�Program/Project Manager
�Programmer/Developer
�SAP Reviewer
�System Administrator
�Technical Consultant
�Technical Team Member
�Training and
Documentation Project
Manager/Lead
©Copyright IBM Corporation 2005
Application Consultant – Skill Profile
Quality m anagem ent experience
Change m anagem ent experience
Training experience
Business consulting knowledge
Project m anagem ent experience
G eneral Knowledge/Experience
Com puting Skills/Knowledge
Database know -how
Internettechnology
Testingexperience
Program m ing language(s)
Netw ork technology
(SAP) Interfaceexperience
m ySAP.com W orkplace
m ySAP.com
Com ponents
ABAP
m ySAP.com core
AcceleratedSAP
SAP (Product)Know ledge
Industry experience
N one
Basic
Ad vanced
Proficient
O perating system (s)
Ad vanced
BasicBasic
Proficient
A dvanced
Proficient
©Copyright IBM Corporation 2005
Authorization Administrator – Skills Profile
Quality m anagement experience
Change managem ent
experienceTraining
experience
Business consulting knowledge
Project managem ent experience
General Know ledge/Experience
Com puting Skills/Knowledge
Database know-how
Internettechnology
Testingexperience
Programm ing language(s)
Network technology
(SAP) Interfaceexperience
mySAP.com W orkplace
mySA P.com Com ponents
AB AP
mySAP.com core
AcceleratedSAP
SAP (Product)Knowledge
Industry experience
None
Basic
Advanced
Proficient
Operating system(s)
Advanced
BasicBasic
Proficient
Advanced
Proficient
©Copyright IBM Corporation 2005
Business Process Owner – Skill Profile
Q u ality m anagem ent experience
Ch ange m anagem entexperience
Training experien ce
Business con sulting know ledge
P ro ject m anagem en t experien ce
G eneral K now ledge
Com puting Skills /K now ledge Datab ase kn ow -how
In ternettechnolog y
Testingexperien ce
Program m ing language(s)
Netw ork tech nology
(SA P) In terface
experience
m ySAP.co m
W orkplace
m yS AP.com
Co m p on ents
AB AP
m ySA P.com core
AcceleratedS AP
SA P (P roduct)K now ledge
In du stry experience
N on e
B asic
A dvan ced
Proficient
O perating system s
A dvan ced
B asicB asic
Profic ient
A dvan ced
Proficient
©Copyright IBM Corporation 2005
OCM Expert – Skills Profile
Quality management experience
Change m anagem ent experience
Training
experience
Business consulting knowledge
Project managem ent experience
General Knowledge/Experience
Computing Skills/Knowledge Database know-how
Internet
technology
Testingexperience
Programming language(s)
Network technology
(SAP) Interface
experience
mySAP.com
W orkplace
mySAP.com
Components
ABAP
mySAP.com core
AcceleratedSAP
SAP (Product)Knowledge
Industry
experience
None
Basic
Advanced
Proficient
Operating system(s)
Advanced
BasicBasic
Proficient
Advanced
Proficient
©Copyright IBM Corporation 2005
Program/Project Manager – Skills Profile
Q uality m an agem ent experience
Ch ange m anagem ent
experienceTrain ing
experience
Business con sultin g know ledge
Pro ject m anagem ent experien ce
G eneral K now ledge
Com puting Skills/K now ledge Datab ase know-how
In ternettechn olog y
Testingexperience
Pro gram m ing language(s)
Netw ork tech nology
(S AP ) In terface
experien ce
m ySAP.com
W orkplace
m ySAP.com
Com p on ents
AB AP
m ySAP .com core
AcceleratedSAP
SA P (P roduct)Know ledge
In du stry exp erience
N one
B asic
A dvanced
Proficient
O perating system s
A dvanced
B asicB asic
Profic ient
A dvanced
Proficient
©Copyright IBM Corporation 2005
Programmer/Developer – Skills Profile
Q uality m anagem ent experience
Change m anagem entexperience
Train ing experience
B usiness consulting know ledge
Project m anagem ent experience
G eneral K now ledge
C om puting Skills/Know ledge Database know -how
In ternettechnology
Testingexperience
Program m ing language(s)
N etwork techno logy
(SAP) In terfaceexperience
m yS AP.com W orkp lace
m yS AP.com C om ponents
ABAP
m yS AP.com core
AcceleratedS AP
SA P (Product)K now ledge
Industry experience
N on e
B asic
A dvanced
Pro ficient
O perating system s
A dvanced
B asicB asic
Pro ficient
A dvanced
Pro ficient
©Copyright IBM Corporation 2005
SAP Reviewer – Skills Profile
Quality m anagem ent experience
Change m anagem ent
experienceTrain ing
experience
Business consulting know ledge
P roject m anagem ent experience
G eneral Know ledge/E xperience
Com puting Skills/K now ledge Database know-how
Internettechnology
Testing
experience
P rog ram m ing language(s)
Netw ork tech nology
(S AP) Interfaceexperience
m ySAP.com W orkplace
m ySAP .com
Com po nents
ABAP
m yS AP.com core
AcceleratedSAP
SAP (Product)Know ledge
Industry
experience
N one
B asic
A dvanced
Proficient
O perating system s
A dvanced
BasicB asic
Proficient
Advanced
Proficient
©Copyright IBM Corporation 2005
System Administrator – Skills Profile
Quality m anagement
Change m anagem ent
Training experience
Business consulting knowledge
Project m anagem ent experience
General Know ledge
Com puting Skills
Database know-how
Internet
technology
Testingexperience
Program m ing language(s)
Network technology
(SAP) Interfaceexperience
m ySAP.com workplace
mySAP.com com ponents
ABAP
m ySAP.com core
AcceleratedSAP
SAP (Product)Knowledge
Industry experience
None
Basic
Advanced
Proficient
Operating system s
Advanced
BasicBasic
Proficient
Advanced
Proficient
©Copyright IBM Corporation 2005
Technical Consultant – Skills Profile
Quality m anagem ent experience
Change m anagem ent experience
Training
experience
Business consulting knowledge
Project m anagem ent experience
General Knowledge/Experience
Com puting Skills/Knowledge
Database know -how
Internettechnology
Testingexperience
Program m ing language(s)
Network technology
(SAP) Interfaceexperience
m ySAP.com W orkplace
m ySAP.com
Com ponents
ABAP
m ySAP.com core
AcceleratedSAP
SAP (Product)Knowledge
Industry
experience
None
Basic
Advanced
Proficient
O perating system (s)
Advanced
BasicBasic
Profic ient
Advanced
Proficient
©Copyright IBM Corporation 2005
Technical Team Member – Skills Profile
Q uality m an agem ent experience
C hange m an agem ent experience
T ra in ing
experience
B usiness consulting know ledge
Project m anagem ent experience
G eneral K now led ge/E xperience
C om puting S kills/K now ledge
D atabase know -how
Internettechno log y
Testing
exp erience
Program m ing language(s)
N etw ork technology
(SA P) In terface
experience
m ySA P.com
W orkp lace
m ySA P.com
C om po nen ts
A BA P
m ySA P.com core
A ccelerated SA P
S AP (P roduct)K now ledge
Industry
experience
N one
Basic
Advanced
Pro ficien t
O perating system (s)
A dvanced
BasicB asic
P ro ficient
Advanced
P ro ficien t
©Copyright IBM Corporation 2005
Training and Documentation PM/PL – Skills Profile
Quality managem ent experience
Change management experience
Training experience
Business consulting knowledge
Project m anagement experience
General Knowledge/Experience
Com puting
Skills/KnowledgeDatabase know-how
Internettechnology
Testingexperience
Program ming language(s)
Network technology
(SAP) Interfaceexperience
m ySAP.com W orkplace
mySAP.com Com ponents
ABAP
m ySAP.com core
AcceleratedSAP
SAP (Product)Knowledge
Industry experience
None
Basic
Advanced
Proficient
Operating system (s)
Advanced
BasicBasic
Proficient
Advanced
Proficient
©Copyright IBM Corporation 2005
Project Management Role - Customer
- Works in coordination with the TeamSAP Project Manager to make all
project relevant decisions
- Owns project deliverables and responsible for day-to-day project
management.
- Primary liaison with the steering committee and project sponsor, as well
as the SAP (or partner) consulting team.
- Definition of the implementation strategy; preparation and maintenance of
the project plan, project budget, and work plan
- Acquisition, assignment and management of project resources
- Communication of project status to the steering committee, project
sponsor, and the project team
- Streamlining the issue resolution process
- Ensure that the project is well communicated and received by all
stakeholders
©Copyright IBM Corporation 2005
Project Management Role - TeamSAP
- Works in coordination with the Customer Project Manager to make all
project relevant decisions
- Organize and coordinate consultant (and skills) resourcing
- Providing methodology for SAP’s accelerated implementation approach and
check that the methodology is really used
- Assisting project management and project team in internalizing the
AcceleratedSAP Implementation Roadmap
- Aiding in the definition of project deliverables and critical target dates to be
reflected in the project plan
- Assisting in the definition of project scope and objectives
- Aiding in the resolution of issues when necessary
- Assisting project managers, consultants, and individual teams when
necessary in the completion of any tasks
- Encouraging and facilitating the change over of project ownership and SAP
knowledge from the consulting team to the customer project team and core
team members
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