rouaa.mentor rpo service march 2010

MENTOR FZ LLC: Dubai Knowledge Village, Block9, BC, Office # 49; Tel: +97143644583; Fax: +97144423789; Web: www.MentorMiddleEast.com Dubai, UAE

ROUAA Services Ltd. Hamra, Moubasher Bldg, 1st floor; Tel: +9613049116; Tel: Fax: +9611341516; www.rouaa.net Beirut, Lebanon

HRM Project Management & Recruitment Outsourcing Consortium Profile

Reduce Time, Resources, & Costs Offering a Consulting & Project Management Service Consortium to efficiently handle all your: Human Resources Management Recruitment Process Outsourcing An introduction to an HRM consulting services of an international consortium leaded by MENTOR FZ LLC, Dubai, UAE March 2010

Our Consortium We are a group of Companies who are Providers of Human Resources Consulting and Operational Service; we have joined our efforts together to partner in offering the companies worldwide a powerful solution to their HRM needs. MENTOR FZ LLC http://www.mentormiddleeast.com/ A Dubai-based company focused on People & Organizational Development. Mentor FZ LLC was established in 2006 and offers a wide range of training and development programs that aid companies in their Business Strategies, Organization Restructuring, Pay & Benefits Review, Change Management, Man Power Planning, and Performance Management. Mentor FZ LLC has been heavily involved in the planning and management of large-scale projects. Moreover, it has built a solid experience in employee orientation and induction programs. ROUAA Services Ltd. http://www.rouaa.net/ A Beirut-based company focused on Recruitment and Headhunting services. Rouaa Services Ltd. was established in 2004 and has been recognized ever since as a regional key player within a very effective recruitment network throughout the Middle East and sourcing countries. Rouaa Recruitment has helped set-up businesses in several countries in the Middle East from zero, provided clients with market job data, and managed mass recruitment campaigns for new projects in several business sectors.

Mentor FZ LLC Clients List • HSBC Bank Middle East • DIB -Dubai Islamic Bank • ADCB - Abu Dhabi Commercial Bank • EMAAR (King Abdullah Economic City) • KHDA (The Knowledge & Human Development Authority) • RTA (Dubai Roads & Transport Authority) • ENOC (Emirates Gas) • ENDP (Emirates Nationals Development Program) • BAT (The British American Tobacco) • TECOM (Smart City) • MERAAS Holding • TATWEER (part of Dubai Holding) • Al Fozan Group (Madar Holding) • Better Homes (Investment Boutique) • Abraaj Capital • Veolia Waters • Hydra Properties – Royal Group • Al Reem Finance – Royal Group • Al Bustan Centre and Residence • Middlesex University

Mentor FZ LLC is a selected provider for Training & HR Consulting for a number of UN agencies, and currently involved in worldwide tenders and projects with:

The UNECSO The UNICEF The UNIDO The UNDP

ROUAA Recruitment Selected Clients List

• ADCO (Abu Dhabi Company For Onshore Oil Operations ), UAE • P&G, Procter & Gamble Middle East, KSA, UAE • HSBC Middle East, UAE, Dubai • United Arab Bank, UAE • Showtime Arabia, UAE, Dubai • KHDA, Knowledge & Human Development Authority Dubai, UAE • Arab Media Group, Dubai Holding, UAE • NFPC, National Food Products Co. UAE • NSCC Int'l Ltd. Abu Dhabi, UAE • Consortio Engineering Consulting, UAE, Dubai • TAMEER Holding investment, UAE • CfBT, UK, Dubai, Abu Dhabi • Alico Industries, Shrjah, UAE • Madar Group, Qatar, Sudan, UAE • Lari Exchange, Abou Dhabi, UAE • Moalajah (French Veolia), Ajman, UAE • Brands Co, Dubai, UAE • Burooj Properties, Abu Dhabi, Shrjah, UAE • EastNet Technologies, Dubai, UAE • Badgiash Group, Eastern Provenance, KSA • Al Wakeel & Al Shawaf Aluminum Factories, Eastern Provenance, KSA • Al Fozan Group, Al Khobar, KSA • Future Pipes Industries, KSA, Qatar, UAE • Kingdom Schools, Riyadh, KSA • IMC, International Medical Center, Jeddah, KSA • Alaa el Din Telecommunication, Sudan • Comium Telecommunication, Africa • Gloria & Jeans, Kuwait • Al Manaa Ventures, Qatar • TechnoQ, Qatar • Al Nabooda Group of Companies

Arif & Bintoak

The Human Resources Management A complete Spectrum of Services Our alliance has enabled us to address a wider range of Human Resources Management Services including the ability to handle clients’ requests for Turn-Key HRM solutions for their organization or for specific projects. Assignments involve Man Power Planning, Salary Structure Design, Recruitment Strategy, Induction Programs, Joining Process Handling, Orientation Sessions, Performance Management, etc… Moreover, our capabilities enable us to conduct Source-Induce -Train type of projects, where the requirement is to recruit people, manage their induction process to the organization covering all joining needs, and then train to the job requirements.

The Recruitment Process Outsourcing (RPO)

General Methodology Overview Effective hiring can make all the difference between business failure and success. Recruitment outsourcing is a growing and evolving trend as increasing numbers of employers are exploring this model as a potential delivery option for some or all of their resourcing activities. As an outsourced recruitment provider, we can build on-site teams that work within your existing HR department to drive forward improved recruitment programs. We can also help you to staff up your own organisation to implement our recommendations. From creating a resourcing function from scratch to parachuting in the expertise to deliver on increased recruitment volumes, we pride ourselves on not just hitting the hiring numbers, but improving the overall resourcing process.

Dimensions of Recruitment & Selection The first step in making an effective hiring decision is to establish the variables on which the applicant will be evaluated. These variables or dimensions lead to success or failure in the job. Dimensions therefore imply aspects which the individual needs to possess to be effective in the job.

Dimensions

Knowledge & Technical Skills

Communication Skills

Interpersonal Attributes

Management Attributes

Personal Attributes

Impact

Decision Making

CareerDevelopment

Why Organizations Choose RPO?

1. Reduced resourcing and attrition costs 2. Improved direct sourcing capability, reducing agency reliance by

building better candidate databases 3. Access to resourcing expertise not available internally leading to

increased efficiency and greater value 4. Access to improved and expensive HR IT systems providing more

accurate and sophisticated human capital metrics and management information to demonstrate the impact of resourcing on the business

5. Support talent acquisition and retention, growth in candidate global mobility

6. Provides ability to differentiate attraction strategies which improves candidate experience and in turn promotes stronger employer brands

7. Improved quality of service to the business – a more professional and consistent resourcing service

8. Increased resourcing flexibility to meet peaks and troughs of demand

9. Greater speed to fill vacancies and respond to business demands 10. Managing risk 11. Increased freedom for HR/resourcing professionals to concentrate on

more strategic resourcing activities, such as workplace planning 12. Adding value beyond recruitment and selection – ‘onboarding’,

performance and retention -augmenting capability

Campaign & Project Management

Most HR teams do not have the capacity to suddenly manage significant increased recruitment volumes. New business growth opportunities will often also create new hiring challenges. Our teams will support your business in designing, implementing and, where required, delivering entire recruitment campaigns to ensure that all the required recruitment tools are in place.

Samples of Related Project Delivered Reference can be furnished upon request

Recruitment and Business Set up - Rouaa Recruitment Alaa El-Deen Telecommunication Company, (Khartoum 2005) – project involved Man Power planning aligned with the business plan implementation and expansion progress, we recruited and oriented the required personnel from regional countries not Sudan, and followed up on all the joining requirements from visas, air tickets, etc… Mass Recruitment Campaign – Rouaa Recruitment Emirates International Bank, (Dubai 2006) – Sales force recruitment, Lebanon, Egypt, South Africa, India and Jordan. Aim: to recruit 550 sales persons within 3 months. The project involved identifying sourcing countries, communicating with local recruiters, planning interview and following up on the candidate joining process (visas, air tickets, orientation, etc...) HR Teams Capacity Building: Interviewing & Selection - Mentor FZ LLC HSBC Bank Middle East, (Dubai 2007) – Helping the HR department optimize their recruitment cycle through refining the interview process and reviewing the selection procedure. Recruitment Process Outsourcing - Rouaa Recruitment Brands Co. – Regional Fashion Retail Stores Chain – (Dubai, Abu Dhabi, Jeddah, Riyadh, Doha 2008, 2009), we acted as the company's internal recruitment team managing their whole recruitment process at location, including identifying sourcing countries, recruitment, interviewing, selection, and orientation for joining. Turn Key Recruitment & Training Project - Mentor FZ LLC ADCB Bank (Abu Dhabi 2008 – 2009) identifying 300 candidates, recruiting them and training them for a banking entry level position. Project was delivered with great success within 7 weeks.

rouaa.mentor rpo service march 2010

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