root cause analysis - bmc software

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BMC Discovery Guided Tour

Investigate and understand the impact flow across the components of an application

Root Cause Analysis

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What to do

Find and understand the components of an application– Search for the application

• By name or by component name

– Understand the components of the application

• List and drill into software and hardware components

– Manipulate the visualization of the application

• Use layout and show/hide functions to understand relationships

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Enter “Sharepoint”

Large variety ofdata collected

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Click the ApplicationInstance

Notice some application components match by name

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Click Visualizebutton

Software Instances

Hosts runningthe software

Click any instance to see its specific details This page may already be in

Visualize mode, if so scrolldown to see this data

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Click ? button for legend

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Click to close visualizationwhen finished

Using impact layoutenables users to seeflow up of impact acrosscomponents

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Change layout and othervisualization attributes

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Use the display features tobetter understand the application

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Wrap up

In this scenario we quickly understood all the components of an application, which is often the most challenging part of root cause analysis….

…and by having all dependencies visible we have the ability to quickly diagnose any issue with the application.

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