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© Copyright 2015 BMC Software, Inc. 1 — BMC Discovery Guided Tour Investigate and understand the impact flow across the components of an application Root Cause Analysis

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Page 1: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 1

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BMC Discovery Guided Tour

Investigate and understand the impact flow across the components of an application

Root Cause Analysis

Page 2: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 2

What to do

Find and understand the components of an application– Search for the application

• By name or by component name

– Understand the components of the application

• List and drill into software and hardware components

– Manipulate the visualization of the application

• Use layout and show/hide functions to understand relationships

Page 3: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 3

Enter “Sharepoint”

Large variety ofdata collected

Page 4: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 4

Click the ApplicationInstance

Notice some application components match by name

Page 5: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 5

Click Visualizebutton

Software Instances

Hosts runningthe software

Click any instance to see its specific details This page may already be in

Visualize mode, if so scrolldown to see this data

Page 6: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 6

Click ? button for legend

Page 7: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 7

Click to close visualizationwhen finished

Using impact layoutenables users to seeflow up of impact acrosscomponents

Page 8: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 8

Change layout and othervisualization attributes

Page 9: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 9

Use the display features tobetter understand the application

Page 10: Root Cause Analysis - BMC Software

© Copyright 2015 BMC Software, Inc. 10

Wrap up

In this scenario we quickly understood all the components of an application, which is often the most challenging part of root cause analysis….

…and by having all dependencies visible we have the ability to quickly diagnose any issue with the application.

Page 11: Root Cause Analysis - BMC Software

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Bring IT to Life.™

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