room_service presentation.ppt

7/27/2019 Room_Service Presentation.ppt

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Unit 6 Room Service

Hotel EnglishBook two

• Objectives:

• (1) How to introduce room service;

• (2) How to take room service orders on the phone;

• (3) How to send food to the room and serve the guest.

• Procedures:

• Master relative terms;

• Master relative functional sentences;

• Discuss working procedures;

• Discuss working requirements;

• Make a comment and evaluation.

Teaching steps

• 1.lead in

• 2.vocabulary

• 3. Dialogue

• 4. oral Practice

• 5. Exercise and reading

Background knowledge:• Most modern hotels offer the room service. Guests

can choose to have breakfast or others in the room.

Room service is usually provided by the food and

beverage department and the waiter of the

housekeeping department may also provide this

service. Room service is usually a sign of high star-

rated hotel. Some luxury hotels provide room service

in 24 hours and customers can take orders by

telephone. The service cost is a little higher than the

cost of the restaurant, but it’s just the smaller profit

item in the hotel catering industry.

Lead in

vocabulary

Part 1 Doorknob Menu Service

• Context: Mr. White want to have

breakfast in his room tomorrow, sohe telephones the Reception and

talks to the clerk about it. LiFei’s

answering the phone.

• Pay attention:

• 1.How do you give the orders by

using doorknob menu?

• 2. What is the alternative way to

have room service?

Dialogue

• Staff: Good morning. Reception.

May I help you?

• Guest: Good morning. It’s Mr.White in Room 489. Can I have

breakfast in my room tomorrow

morning?

Part 2 Taking Telephone Orders

for Breakfast

• Context: Mr. White calls RoomService for his breakfast tomorrow

• Pay attention:• 1.What are the orders givens by Mr.

White?

• 2. What other information shouldthe cleerk get when taking orders?

Dialogue

Part 3 Taking Telephone Orders

for supper

• Context: Mr. White calls RoomService .Li Fei, the clerk, is taking theorder on the phone

• Pay attention:• 1.What are the dishes ordered by

Mr. White?

• 2. What is his room number?

Dialogue

P 4 S i B kf i h

Part 4 Serving Breakfast in the

• Context: At 8:00 a.m. the next morning, there isa light tap at Mr. White’s door. Ma Hong, thewaitress is serving the breakfast to the room.

• Pay attention:• 1. What does the waitress say to the

guest when sending food to the

room?• 2. What does the waitress ask the

guest to do before leaving the room?

conclusion

Role Play

Listening Practice

• A=Clerk of Room Service

• B= Guest

• A:___________?

• B: Good morning! My name is David Green

I’m in Room 212. I’d like to have my

breakfast in my room.

• A: Yes, sir. ____________

• B: I’d like toast with butter, a piece of apple pie, and coffee. ___________________?

• A: No problem, sir. Toast with butter, a piece of apple pie and coffee.

• B:_____________.

• A: Is that all, sir?

• B: Yes. Oh, wait a minute, you can forgetthe sugar and the cream. Just plain coffee

will do. ______________.• A: Ok. No sugar, no cream, black coffee

and very strong. ____________. See you.

• After a while…

• A: Room Service, ____________?• B: Yes, please.

• A: ________________, Mr Green.

• B: Thank you. _________________

• A: Mr Green, ______________?

• B: Yes, here you are.

• A: Thank you, Mr Green. ______________,

please.

Answer

• A=Clerk of Room Service

• B= Guest

• A:Good morning, can I help you?

• B: Good morning! My name is David Green

I’m in Room 212. I’d like to have my

breakfast in my room.

• A: Yes, sir. What would you like to order?

• B: I’d like toast with butter, a piece of apple pie,and coffee. Would you please bring them to myroom as soon as possible?

• A: No problem, sir. Toast with butter, a piece of apple pie and coffee.

• B: That’s it.

• A: Is that all, sir?• B: Yes. Oh, wait a minute, you can forget thesugar and the cream. Just plain coffee will do. And

please make it very strong.

• A: Ok. No sugar, no cream, black coffee and verystrong. I’ll bring them to you immediately. Seeyou.

• After a while…

• A: Room Service, May I come in?

• B: Yes, please.

• A: Here is the breakfast you ordered, Mr Green.

• B: Thank you. Just put them on the table over

there.

• A: Mr Green, would you please sign the bill?

• B: Yes, here you are.

• A: Thank you, Mr Green. Enjoy your breakfast, please.

homework

room_service presentation.ppt

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