ron carlee, dpa, cm chief operating officer, icma adjunct professor, gwu association for rural &...

Ron Carlee, DPA, CMChief Operating Officer, ICMA

Adjunct Professor, GWU

Associationfor

Rural & Small Libraries2012 Annual Conference

Raleigh, North Carolina; September 2012

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3Population 1,751

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…supporting local government professionals building

sustainable communities that improve lives world wide.

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Knowledge Networkicma.org/kn

Topic “Libraries”

http://www.youtube.com/playlist?list=PL32944B0C2CAB89BE&feature=view_all

http://icma.org/en/icma/knowledge_network/topics/kn/Topic/161/Libraries

Leadership is Not a Game of Solitaire.

Leadership is influencing others… toward the (public) purpose

of the organization.

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Effective LeadersSocialized Power Orientation – High Emotional Maturity

Jim Collins, 2005Good to Great and the Social Sectors

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The World of (Team)Work

TASKWORK

MANAGERIALWORK

LEADERSHIPWORK

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Leadership For Organizational Ambition

1. Vision, Mission, Values, Plan2. Create the brand and promote it3. Build relationships; build trust4. Perform – and Tell People About It

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Vision, Mission, Values, Plan Brand & Promotion

Relationships; Partnerships & Trust Performance

Aaron WildavskyPolitics of the Budgetary Process, 1964

• Be a Good Politician– Cultivate an active clientele– Develop confidence among officials– Exploit one’s opportunities

• Clientele: Find, Serve, Expand, Get Feedback• Confidence– Be what they think you are.– Play it straight– Have integrity

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“Patron”

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“Stakeholder”

THE

COMMUNITY

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Vision, Mission, Values, Plan

Brand & Promotion

Relationships; Partnerships & Trust Performance

We Don’t Know What We Don’t Know

• What is important in your community?• To whom?• How do you know?• What can / should the library do?

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What is Important?

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Building Digital Communities

VisionVision

PrinciplesPrinciples

GoalsGoals

StrategiesStrategies

AvailabilityAffordability

Design for inclusionPublic access

ACCESS ADOPTIONRelevanceDigital literacyConsumer safety

Economic and workforce developmentEducation

Health carePublic safety and emergency services

Civic engagementSocial connections

Building Digital Communities

EDGE graphic

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1.Digital Literacy2.Employment

3.eGovernment4.Education

5.Health & Wellness

• E-books in Libraries (7)• Community Partnerships (8)• Curation vs. Creation 9 (2)

• What the vendors didn’t tell (1)• Perfecting Presentations (7 & 1)• Silver Surfers on the Web (1)• Advocacy & engagement (7)

• All presenters (9)

1. Digital literacy2. Digital content3. Employment4. eGovernment5. Education6. Health & wellness7. Outreach & advocacy8. Partnerships9. Best practices10. Technology policy & practices11. Staffing & expertise12. Device & bandwidth13. Technology management14. Technology inclusiveness

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Vision, Mission, Values, Plan

Brand & Promotion

Relationships; Partnerships & Trust Performance

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Our Vision and Commitment to New Hanover County is……to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available.

The mission of the Randolph County Public Library is to provide the informational and reading needs of the citizens of Randolph and surrounding counties.

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Vision, Mission, Values, Plan Brand & Promotion

Relationships; Partnerships & Trust

Performance

Make Friends with Power

1. Understand concerns and issues of community leaders – elected and appointed; governmental and non-governmental.

2. Be a team player and effective advocate.3. Be sociable.4. Keep leaders informed.5. Build trust.6. Don’t wait to be asked.

Partnerships

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Interdependence in Asymmetrical

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Partnering

• Get to know each other.• Understand purpose of the relationship.• Provide appropriate structure.• Build trust by spending time together and

following through on commitments.

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Vision, Mission, Values, Plan Brand & Promotion

Relationships; Partnerships & Trust

Performance

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Budget video http://tascha.washington.edu/usimpact/instruction-videos.html

• Have compelling data on outputs, outcomes, impact (e.g., Opportunity for All)

• Pair the data with a compelling story that gives makes the data live.

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Miami, OK

• 14,000 Population• 7 Tribal Nations; 17% of Population• Single outlet library• 9.38 FTEs• 1 MLS

The Edge Initiative

• Edge is a national initiative to develop, test, and promote widespread adoption of benchmarks that help library leaders measure effectiveness of technology services for their communities

• The Edge benchmarks help communities motivate reinvestment and inspire continuous improvement in technology services for the public

• Edge is led by a national coalition of library and government organizations including the International City/County Management Association (ICMA)

Community Value

Here are our community’s results in comparison with others

Engaging Community & Decision Makers

Here are our community’s results in comparison with others

Organizational Management

Here are our community’s results in comparison with others

Increasing digital literacy in the community

www.pewinternet.org/~/media/.../PIP_Work_Email_Report.pdf.pdf

DIGITAL LITERACY - the ability to use information and communication technologies to find, evaluate, create, and communicate information requiring both cognitive and technical skills.

Miami Public Library computer classes

Increase digital literacy in the community

Here are our community’s results in comparison with others

Increase digital literacy in the community

• What is being said…

“This means the world to me. So glad you offer this and it doesn’t cost a dime. This is priceless and I thank you immensely for this service. I am looking forward to continuing!” ~Computer Lab student

“I learned a lot about the computer and enjoyed the class very much!” ~Computer Lab student

Staff technology expertise to support community members needs and goals

For the Miami Public Library to offer technology training, it is critical that we hire and train staff in the latest technologies so that they can assist community members in meeting their personal and professional technology goals.

Staff technology expertise to support community members needs and goals

Here are our community’s results in comparison with others

Priorities

• Increasing digital literacy• Providing educational support• Meeting the needs of everyone including

those with disabilities• Community Planning

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Tom Robbins:If civilization is ever going to be anything but a grandiose pratfall, anything more than a can of deodorizer in the [outhouse] of existence, then statesmen are going to have to concern themselves with magic and poetry.

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Magic

Sandra’s seen a leprechaun.Eddie touch a troll,Laurie danced with witches,Charlie found some goblins’ gold.Donald heard a mermaid sing,Susy spied an elf,But all the magic I have known I’ve had to make myself.

(Silverstein, Shel. 1974. Where the Sidewalk Ends.)

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icma.orgrcarlee@icma.org

@roncarlee50