ron carlee, dpa, cm chief operating officer, icma adjunct professor, gwu association for rural &...
TRANSCRIPT
Ron Carlee, DPA, CMChief Operating Officer, ICMA
Adjunct Professor, GWU
Associationfor
Rural & Small Libraries2012 Annual Conference
Raleigh, North Carolina; September 2012
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3Population 1,751
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…supporting local government professionals building
sustainable communities that improve lives world wide.
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Knowledge Networkicma.org/kn
Topic “Libraries”
http://www.youtube.com/playlist?list=PL32944B0C2CAB89BE&feature=view_all
http://icma.org/en/icma/knowledge_network/topics/kn/Topic/161/Libraries
Leadership is Not a Game of Solitaire.
Leadership is influencing others… toward the (public) purpose
of the organization.
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Effective LeadersSocialized Power Orientation – High Emotional Maturity
Jim Collins, 2005Good to Great and the Social Sectors
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The World of (Team)Work
TASKWORK
MANAGERIALWORK
LEADERSHIPWORK
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Leadership For Organizational Ambition
1. Vision, Mission, Values, Plan2. Create the brand and promote it3. Build relationships; build trust4. Perform – and Tell People About It
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Vision, Mission, Values, Plan Brand & Promotion
Relationships; Partnerships & Trust Performance
Aaron WildavskyPolitics of the Budgetary Process, 1964
• Be a Good Politician– Cultivate an active clientele– Develop confidence among officials– Exploit one’s opportunities
• Clientele: Find, Serve, Expand, Get Feedback• Confidence– Be what they think you are.– Play it straight– Have integrity
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“Patron”
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“Stakeholder”
THE
COMMUNITY
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Vision, Mission, Values, Plan
Brand & Promotion
Relationships; Partnerships & Trust Performance
We Don’t Know What We Don’t Know
• What is important in your community?• To whom?• How do you know?• What can / should the library do?
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What is Important?
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Building Digital Communities
VisionVision
PrinciplesPrinciples
GoalsGoals
StrategiesStrategies
AvailabilityAffordability
Design for inclusionPublic access
ACCESS ADOPTIONRelevanceDigital literacyConsumer safety
Economic and workforce developmentEducation
Health carePublic safety and emergency services
Civic engagementSocial connections
Building Digital Communities
EDGE graphic
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1.Digital Literacy2.Employment
3.eGovernment4.Education
5.Health & Wellness
• E-books in Libraries (7)• Community Partnerships (8)• Curation vs. Creation 9 (2)
• What the vendors didn’t tell (1)• Perfecting Presentations (7 & 1)• Silver Surfers on the Web (1)• Advocacy & engagement (7)
• All presenters (9)
1. Digital literacy2. Digital content3. Employment4. eGovernment5. Education6. Health & wellness7. Outreach & advocacy8. Partnerships9. Best practices10. Technology policy & practices11. Staffing & expertise12. Device & bandwidth13. Technology management14. Technology inclusiveness
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Vision, Mission, Values, Plan
Brand & Promotion
Relationships; Partnerships & Trust Performance
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Our Vision and Commitment to New Hanover County is……to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available.
The mission of the Randolph County Public Library is to provide the informational and reading needs of the citizens of Randolph and surrounding counties.
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Vision, Mission, Values, Plan Brand & Promotion
Relationships; Partnerships & Trust
Performance
Make Friends with Power
1. Understand concerns and issues of community leaders – elected and appointed; governmental and non-governmental.
2. Be a team player and effective advocate.3. Be sociable.4. Keep leaders informed.5. Build trust.6. Don’t wait to be asked.
Partnerships
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Interdependence in Asymmetrical
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Partnering
• Get to know each other.• Understand purpose of the relationship.• Provide appropriate structure.• Build trust by spending time together and
following through on commitments.
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Vision, Mission, Values, Plan Brand & Promotion
Relationships; Partnerships & Trust
Performance
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Budget video http://tascha.washington.edu/usimpact/instruction-videos.html
• Have compelling data on outputs, outcomes, impact (e.g., Opportunity for All)
• Pair the data with a compelling story that gives makes the data live.
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Miami, OK
• 14,000 Population• 7 Tribal Nations; 17% of Population• Single outlet library• 9.38 FTEs• 1 MLS
The Edge Initiative
• Edge is a national initiative to develop, test, and promote widespread adoption of benchmarks that help library leaders measure effectiveness of technology services for their communities
• The Edge benchmarks help communities motivate reinvestment and inspire continuous improvement in technology services for the public
• Edge is led by a national coalition of library and government organizations including the International City/County Management Association (ICMA)
Community Value
Here are our community’s results in comparison with others
Engaging Community & Decision Makers
Here are our community’s results in comparison with others
Organizational Management
Here are our community’s results in comparison with others
Increasing digital literacy in the community
www.pewinternet.org/~/media/.../PIP_Work_Email_Report.pdf.pdf
DIGITAL LITERACY - the ability to use information and communication technologies to find, evaluate, create, and communicate information requiring both cognitive and technical skills.
Miami Public Library computer classes
Increase digital literacy in the community
Here are our community’s results in comparison with others
Increase digital literacy in the community
• What is being said…
“This means the world to me. So glad you offer this and it doesn’t cost a dime. This is priceless and I thank you immensely for this service. I am looking forward to continuing!” ~Computer Lab student
“I learned a lot about the computer and enjoyed the class very much!” ~Computer Lab student
Staff technology expertise to support community members needs and goals
For the Miami Public Library to offer technology training, it is critical that we hire and train staff in the latest technologies so that they can assist community members in meeting their personal and professional technology goals.
Staff technology expertise to support community members needs and goals
Here are our community’s results in comparison with others
Priorities
• Increasing digital literacy• Providing educational support• Meeting the needs of everyone including
those with disabilities• Community Planning
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Tom Robbins:If civilization is ever going to be anything but a grandiose pratfall, anything more than a can of deodorizer in the [outhouse] of existence, then statesmen are going to have to concern themselves with magic and poetry.
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Magic
Sandra’s seen a leprechaun.Eddie touch a troll,Laurie danced with witches,Charlie found some goblins’ gold.Donald heard a mermaid sing,Susy spied an elf,But all the magic I have known I’ve had to make myself.
(Silverstein, Shel. 1974. Where the Sidewalk Ends.)
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