roles and responsibilities
Post on 13-Jul-2015
69 Views
Preview:
TRANSCRIPT
Roles and ResponsibilitiesTravel company
∗ the types of travel and tourism organisations∗ their roles and responsibilities
Introduction
Types of Organisation
∗ Tour operators∗ Leisure travel agents∗ Business travel agents∗ Accommodation
providers
∗ Airlines and airports∗ Regulatory bodies∗ Public sector
organisations
Tour Operators
∗ Creating tours and travel activities
∗ Offering these to customers…
∗ Through travel agencies or
∗ Directly via the Web
Travel Agents
Accommodation Providers
Airports
Airlines
Regulatory Bodies
Public Sector Organisations
Travel and tourism organisations have responsibilities to:
∗ Customers∗ Other businesses that depend on them∗ The whole industry
Roles & Responsibilities
Have expectations, such as:∗ Good service∗ Quality products and services∗ Effective complaints procedures∗ Protection from improper business practice
Customers
Whole Industry
top related