robotic process automation awareness session...have automation ingrained into every aspect of their...

Robotic Process AutomationAwareness Session

May 7th 2020

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What is Robotics Process Automation (RPA)?

Identifying suitable processes for automation

Automation trends & lessons learned

How the RPA framework can help

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Robotics Process Automation (RPA)

[noun]: an enterprise software tool which automates business processes by mimicking human behaviour across systems.

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Improve quality…

Citizen/employee experienceCost savings can be achieved with

every deployed automation

SecurityRobust security design

and architecture

TraceabilityComprehensive audit logs, documentation

and credential management

24/7 operationsProcess execution 24 hours

a day, 7 days a week

…and quantity

Reduce backlogs / increase capacityCost savings can be achieved with every deployed automation

Quality and accuracyExecution quality improvements can be immediately realised

ScalabilityScalable automation based on anticipated demand by “turning on” capacity

SpeedProcess turnaround time can be dramatically improved

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Factors for identifying automation processes:

Digital process

Rules-based

Low variability

Error proneHigh volume

Prerequisites

Case enhancers

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Transactional processes

Light-weight integrations

Data quality and cleaning

Compliance checks

It’s not just about what we do, but what we could do

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Understanding RPA Trends

We have generally observed… However, the best organisations…

Try before you buy Define an approach

Focus on Cost Reduction onlyConsider alignment between

Virtual & Human Workforce

De-centralised approaches Establish a centralized CoE

Focus on PoC’s Define an up-front strategy

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Progressing your automation journey

Proof of Concept

Production

Pilot Ingrained

Ready to scale

Scaled

“The departments we are supporting have experimented with

Automations in a test environment.”

“The departments we are supporting have piloted Automations

in a live business environment.”

“The departments we are supporting have over 50+ live Automations across my organisation.”

“The departments we are supporting have automation

ingrained into every aspect of their enterprise.”

“The departments we are supporting have

Automations in production and now we want to scale

more rapidly.”

“The departments we are supporting

have heard of Automation but

don’t know where to start.”

Aware

Full value potential of automation is here Next steps are here

Don’t get stuck here

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While desktop automation may seem faster, RPA wins the race

Scaling Successfully

Do not underestimate

change management

Testing a robot in production is no

riskier than a human

A centralized team is best to manage the

virtual workforce

RPA requires innovative minds

to deliver well

Exception capabilities enable autonomy

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A. RPA strategy

definition

B. Operating model and

CoE setup

C. Platform architecture

and deploymentD. Delivery E. Service operations

Deloitte RPA service catalogue

Experimentation (PoC/PoV)

RPA Strategy Definition

RPA Tool Evaluation

RPA Architecture and Deployment

RPA CoE

RPA Operating Model

RPA operations

RPA training and certification

Process Pipeline Identification

Project Delivery

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Get in touch:

IE_GPS_RPA@deloitte.ie

Any questions?