right tool for the job, trust based inspections
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Risk based inspectionprogram, use the right tool for the risk?
Ir. Rob van Dorp (Msc)
Inspectorate of environment and Transport
The Netherlands
2 june 2014
Amman conference on inspection reform
Inspectie Leefomgeving en Transport
What to inspect??
Inspectie Leefomgeving en Transport
What to inspect??
Risk?
Compliance??
Inspectie Leefomgeving en Transport
The world according to Sparrow:
• Traditional focus inspectorate: Illegal activitys
Inspectie Leefomgeving en Transport
The world according to Sparrow:
• However there are alsoharmfull activitys
Inspectie Leefomgeving en Transport
Harmfull
Illegal
Area of harmfull
activitys where
inspectorates have the
autority to act:
Inspectie Leefomgeving en Transport
Traditional planning of Risk based Inspectios of illegal and harmfull activities
ComplianceLow High
Risk
Low
High
Inspectie Leefomgeving en Transport
ComplianceLow High
Risk
Low
High
Priority,
Inspections and sanctionsPriority: compliance
assistance
Some random
inspectionsIgnore
Inspectie Leefomgeving en Transport
However: The risk of non compliance
Inspectie Leefomgeving en Transport
unwilling willing to improve no need to improve
Inspectie Leefomgeving en Transport
Acceptable level of compliance (from the perspective of allowable harm)
Inspectie Leefomgeving en Transport
Acceptable level of compliance (from the perspective of allowable harm)
Remove from
market (breaking
the system)
Inspections and
compliance
assistence
trust based
approach
Inspectie Leefomgeving en Transport
trust based approach:
Inspectie Leefomgeving en Transport
Eachother
The system
Trusting:
Inspectie Leefomgeving en Transport
Uncontrolled system
materials primary production
processproduct
Company
Quality inspections
materials Primary production
process
Company
Qualityinsp.
reworkwastel
Process control
materialen primaire productie
processen
bedrijf Stuursignaal
HerstelAfval
(eind)controle
Quality control
materialen primaire productie
processen
bedrijf Stuursignaal
HerstelAfval
(eind)controle
Onderhoud HRM Inkoop Etc.
Sturing
eisen
Interne Audits
Quality assurance
materialen primaire productie
processen
bedrijf Stuursignaal
HerstelAfval
(eind)controle
Onderhoud HRM Inkoop Etc.
Sturing
eisen
Interne Audits
Trusting the system
Inspectie Leefomgeving en Transport
Do you trust the system?
• The system has to be up to the task, and so does your inspectiontool!
Inspectie Leefomgeving en Transport
There is always a system!
Inspectie Leefomgeving en Transport
Do you trust the system?
• The system has to be up to the task, and so does your inspectiontool!
Inspectie Leefomgeving en Transport
19
There are a number of ways to squeeze an orange!
Inspectie Leefomgeving en Transport
But is it up to the tasks??
O.K.
Inspectie Leefomgeving en Transport
O.K.
System
Inspectie Leefomgeving en Transport
Not O.K.System
Inspectie Leefomgeving en Transport
Not so 9001System
Inspectie Leefomgeving en Transport
24
Might be O.K.
System
Inspectie Leefomgeving en Transport
So what to inspect to ensure safe orange juice??
Inspectie Leefomgeving en Transport
26
O.K.
Might not be
O.K.
??
Inspection Tool
Inspectie Leefomgeving en Transport
• 1 carton of orange juice: 20 oranges
• 24 for hours of production
• 120 bottles a minute (500.000 a year)
Quality control:
Filters
Sample testing
Proces monitoring
Pasturisation
Inspectie Leefomgeving en Transport
So how to inspect?
Might not be
O.K. by itself
Inspection Tool
Might be O.K.
??
Inspectie Leefomgeving en Transport
What to inspect!
Inspectie Leefomgeving en Transport
Level of inspection tool
Level of development of
the company
Level of development of the company Level of inspection tool
Uncontrolled process Product inspections
Quality inspections Process monitoring
Process control Inspections on supporting systems
Quality control Audits
Quality assurance System inspections
Quality system Information exchange and partnership
Inspectie Leefomgeving en Transport
Level of inspection tool
Level of development of the
company
development of paper
systems
Inspection burden
What if the levels do not match
Inspectie Leefomgeving en Transport
Trusting eachother: Pre conditions for a trust based approach
• Trust Rule 1: Make contact personal
• Trust Rule 2: Define common goals
• Trust Rule 3: Set the right example
• Trust Rule 4: Build trust with sensible rules
• Trust Rule 5: Share responsibility and trust
• Trust Rule 6: Stay on course and keep calm,
• even when things go wrong
• Trust Rule 7: Rely on informed trust, not on blind trust
• Trust Rule 8: Be mild on mistakes but crush abuse
• Trust Rule 9: Dare to experiment and learn from experience
Inspectie Leefomgeving en Transport
Example:
De praktijk
Inspectie Leefomgeving en Transport
• Family company
• Started in 1920
• Transports all over the world
• 1000+ employees
• Tanktransport, tank cleaning
De praktijk
Inspectie Leefomgeving en Transport
policy
•Improvement•Openness•Respect•Humour
•Initiative•Engagement•Togetherness•Carrying out what we have agreed
Our Values
Our Values
De praktijk
Inspectie Leefomgeving en Transport
materialen primaire productie
processen
bedrijf Stuursignaal
HerstelAfval
(eind)controle
Onderhoud HRM Inkoop Etc.
Sturing
eisen
Interne Audits
De praktijk
Inspectie Leefomgeving en Transport
What did we do?
Inspectie Leefomgeving en Transport
Thank you for listening,
• Rob van Dorp
• +32704563273
• Robert.van.dorp@ilent.nl
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