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Post on 13-Feb-2017
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ALICIA J. JONESQUALIFICATIONS• Experience in assisting higher management and completing task expected• Strong clerical, supervisory and administrative skills• Experience in Charter policy and procedures• Excellent customer relation skills• Letters of recommendation and several compliments on my performance
EDUCATIONUniversity of Minnesota Minneapolis, MinnesotaBachelor of Arts August, 2008Sociology with Law, Criminal, Deviant background
ASSOCIATED EXPERIENCECharter Business Billing Representative April, 2014 - CurrentSpectrum Business Rochester, Minnesota
Ensure great customer service by documenting details of communication every call. Handle sensitive information to the highest level of integrity of Charter's Policies. Coordinated with customer to arrange installation or service date and times Respond to any billing inquiries and payments on commercial accounts. Review business accounts and providing right fit for business needs. Perform technical troubleshooting for commercial services. Offer assistance and guidance to other Advisors.
Broadband Data Specialist CB May, 2013 - April, 2014Spectrum Business Rochester, Minnesota
Provided technical troubleshooting for commercial cable modems, routers, video, and on LAN/WAN configurations.
Resolved product or service issues by clarifying the customers' complaint and determining the cause of the problem; diagnosed general problems and recommended solutions in an inbound call center environment.
Created and escalated system outage trouble tickets for both the customer. Provided technical troubleshooting email, web and DNS services. Adjusted billing errors in compliance with established policy.
Assistant Manager Golden Valley, MinnesotaHoliday Station Store August 2008 – October, 2010
Completed daily paperwork to close the business day and start a new business day. Hired, supervised, and trained new employees on Holiday operations and policies. Assisted guests with variety of needs in a courteous, respectful and enthusiastic
manner. Assumed management responsibility in absence of manager. Delegated daily tasks for up to ten employees.
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