resume

ALICIA J. JONES QUALIFICATIONS • Experience in assisting higher management and completing task expected • Strong clerical, supervisory and administrative skills • Experience in Charter policy and procedures • Excellent customer relation skills • Letters of recommendation and several compliments on my performance EDUCATION University of Minnesota Minneapolis, Minnesota Bachelor of Arts August, 2008 Sociology with Law, Criminal, Deviant background ASSOCIATED EXPERIENCE Charter Business Billing Representative April, 2014 - Current Spectrum Business Rochester, Minnesota Ensure great customer service by documenting details of communication every call. Handle sensitive information to the highest level of integrity of Charter's Policies. Coordinated with customer to arrange installation or service date and times Respond to any billing inquiries and payments on commercial accounts. Review business accounts and providing right fit for business needs. Perform technical troubleshooting for commercial services. Offer assistance and guidance to other Advisors. Broadband Data Specialist CB May, 2013 - April, 2014 Spectrum Business Rochester, Minnesota

Upload: alicia-jones

Post on 13-Feb-2017

51 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

EDUCATIONUniversity of Minnesota Minneapolis, MinnesotaBachelor of Arts August, 2008Sociology with Law, Criminal, Deviant background

ASSOCIATED EXPERIENCECharter Business Billing Representative April, 2014 - CurrentSpectrum Business Rochester, Minnesota

Ensure great customer service by documenting details of communication every call. Handle sensitive information to the highest level of integrity of Charter's Policies. Coordinated with customer to arrange installation or service date and times Respond to any billing inquiries and payments on commercial accounts. Review business accounts and providing right fit for business needs. Perform technical troubleshooting for commercial services. Offer assistance and guidance to other Advisors.

Broadband Data Specialist CB May, 2013 - April, 2014Spectrum Business Rochester, Minnesota

Provided technical troubleshooting for commercial cable modems, routers, video, and on LAN/WAN configurations.

Resolved product or service issues by clarifying the customers' complaint and determining the cause of the problem; diagnosed general problems and recommended solutions in an inbound call center environment.

Created and escalated system outage trouble tickets for both the customer. Provided technical troubleshooting email, web and DNS services. Adjusted billing errors in compliance with established policy.

Assistant Manager Golden Valley, MinnesotaHoliday Station Store August 2008 – October, 2010

Completed daily paperwork to close the business day and start a new business day. Hired, supervised, and trained new employees on Holiday operations and policies. Assisted guests with variety of needs in a courteous, respectful and enthusiastic

manner. Assumed management responsibility in absence of manager. Delegated daily tasks for up to ten employees.

Resume Preparation - Orion Talentorioninternational.com/.../pdf/Resume-Preparation.pdfResume Preparation Resume Preparation A good resume summarizes your accomplishments, your education,

Get your Resume Noticed - Resume Aesthetics

Resume Rescue: Turn Your Resume Into a Winnercareer-services.tamucc.edu/assets/documents/Resume...resume? •Average length of a resume for a recent graduate? •Most common format

Dust Off That Resume!. Resume Writing Why Write a Resume? Writing a Solid Resume Choosing a Resume Format Common Questions Last Minute Tips “Before everything

Visual Resume, SlideShare resume, CV, Curriculum Vitae, resume, resume service, resume writer

Home - The Plainfield Public School District · Resume Export Resume Resources Resume Lab Adugt Learners Premium Resume Lab: Receive resume and cover letter assistance from trained

RESUME, CONCLUSIONS ET RECOMMANDATIONS 1. RESUME

Resume Basics Chronological Resumes Functional resume ... · Career Services Centre – Resume Samples Resume Samples – Outline of Information Resume Basics Pages 2 -6 Chronological

BUILDING A RESUME IN USAJOBS...Create a Resume The “uild New Resume” option allows you to create or build a resume using the USAJOBS Resume Builder. The “Upload New Resume”

DOCUMENT RESUME - ERICDOCUMENT RESUME

Resume Workshop Objective: General Overview of Resume Writing · Resume WorkshopResume Workshop Objective: General Overview of Resume WritingObjective: General Overview of Resume