restaurant english a hands-on course for restaurant professionals
Post on 30-Dec-2015
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Unit 1 Looking around a restaurant Showing new waitstaff around a restaurant:Introducing restaurant facilities
Setting a table Where would you like to eat?French restaurant
Chinese restaurant
Buffet/coffee shop
Small bar or Uncle Sam’s Grill
Unit 1 Looking around a restaurant How to set the table Word bank:
appreciate/ spacious/ hold/capacity/ observant/ privacy/ marriage proposal
Restaurant specific
waitstaff/ coatroom/ waiter’s station
Unit 1 Looking around a restaurant Phrases
learn the rope
quite a few Setting the table
Word bank:
formal/ silverware/ chinaware/ glassware/ fold/ detail/ beverage/ slightly/ impress
Unit 2Unit 2 Restaurant StaffRestaurant Staff Introducing oneselfWay to Introduce Yourself It was nice talking to you.
•People here call me Uncle Fred.•I’m Elizabeth—Liz for short.•You can call me Rob.•I usually go by Jack.•The name’s Hornsby– Terry Hornsby
Your answer could be any of the following:•Likewise.•Same here.•Yes, we should do this more often.•It was nice talking to you too.The honor / pleasure is all mine.
Unit 2Unit 2 Restaurant StaffRestaurant Staff Talking about jobs in restaurant Introducing your job title and duties
host/ hostess/ manager/ head chef/ sommelier/ wine steward/ waiter/ bartender
apprentice/ trainee/ cashier
Unit 2Unit 2 Restaurant StaffRestaurant Staff Duties
Takes order, serves food, and prepares bills Prepares and serves drinks at the bar Takes reservations, greets and seats
customers Organizes and supervises operations,
controls costs, and manages the waitstaff
Unit 2Unit 2 Restaurant StaffRestaurant Staff Duties
Manages and trains other cooks and kitchen workers, takes responsibility for the menu
Operates the cash register Recommends wine to guests Learns through practical experience
Unit 2Unit 2 Restaurant StaffRestaurant Staff Welcome on Board
Word bank:
assistant/ operation/ annual/ thrilled/ receiver/ discuss/ briefing/ pleasure
Restaurant specific
F&B director (Food and Beverage)
Unit 2Unit 2 Restaurant StaffRestaurant Staff Phrases
welcome on board
in charge of
fit in
speak highly of
hang up
Unit 2Unit 2 Restaurant StaffRestaurant Staff
Different Kinds of Leaveask forapply forrequestput in for take
two days’a week’sa month’s
annual leavesick leavepersonal leavematernity leavefuneral leave
Unit 2Unit 2 Restaurant StaffRestaurant Staff Let me introduce myself
Word bank:
holdnervousactually
Easygoingreliefcolleague
applaudgraduatebasically
basicallysocializenotorious
Restaurant specific phrases
reception counter cocktail to be honestget along with
all the time
Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant Taking phone reservations
What Would You Say if….?
•I’d like to reserve a table.•Do you have a reservation for this evening?•Could I have a table by the window?•Should I provide only spoons for your daughter?•And how many will that be for?•Do you have any private dining rooms?•Are there any vegetarian dishes on your menu?•Can we order a la carte?
Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant A table for four, please
Word bank
reservationcertainlydateparty
nonsmokingcontact numberreach
Phrases
up toin total
look forward to
Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant Handling special requests
Taking phone calls
Situation What to say (from formal to informal)
Greeting Guests •Good morning/ afternoon/ evening/. Ming Gardens.•Hi/ Hello. Cheers Bar.
Asking Guests to Wait •would you mind holding?•Hold on, please./ Please hang on.•Just a minute/ second/ moment, please
Transferring Calls •Please wait while I transfer your call.•I’m connecting you now.•I’ll put you through.
Saying Good-bye •Please don’t hesitate to call us if you need anything else.•We look forward to seeing/ serving you tonight.•Thank you for calling./ Thank you and good-bye.
Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant
word bank
confirmwondermindmain
vegetariandishtablewarehelpful
Restaurant specific
set menu a la carte menu
Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant
Suggesting other restaurants Sorry, all the tables are reserved
Word bank
availablefullcuisine
locatesuggestiontransfer
Phrases
feel like put through
Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant
Suggesting other restaurants
Restaurant Features
Uncle Sam’s GrillCheers BarThe Riviera CaféMing GardensThe Fontainebleau
The best grill in town, convenient locationOver 30 kinds of beer on tapMany different international dishesExcellent Chinese food at reasonable pricesElegant setting, delicious French cuisine
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