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Appliance Recall Alert and Marketing System

Bringing added value to you and your customers!

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• Background– Attachments to various Realtor Association standard

purchase agreements recommends checking products for any potential recalls

• Issue– Identifying products through Consumer Products Safety

Commission/Health Canada is difficult to impossible. (No way to rule out entirely, difficult to search an entire house full of appliances in a reasonable amount of time)

• Solution– HouseMaster’s Appliance RecallChek Service

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Identifying Recalled Products

• Legislation governing recalls and defective products often state: Government & manufacturers may issue or change recall notices or warnings at any time

o Home buyers would have to research appliances on various websites during the inspection contingency period to know about recalls or other appliance issues

o Consumer Product Safety Commission (CPSC) maintains a website (www.CPSC.gov) along with Health Canada (www.hc-sc.gc.ca)

o There is NO single, all-inclusive source of information on product recalls, defective products, or class actions

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Why is it needed?

There’s not a single, all-inclusive source for Recall data…until now.

Has established a database with over 195 million products, going back to 1974, covering all major household systems & appliances with reports available to consumers on their home systems through HouseMaster Home Inspections.

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Why Does it Matter?

- Safety Issues- Free repairs- Extends life of system- Inspires confidence- More positive buyer experience

• 80%+ are fire hazards stemming from– Improperly insulated wiring

– Overheating motors/relays

– Component failures you can't see

– Components that are not visible during an inspection

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Typical Recall Notice: CPSC/Health Canada

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Where does the information come from?

Consumer Products, Appliances, Children’s Toys, Outdoor

Equipment are all handled by the CPSC

Motor Vehicles, Tires, Child Seats, Related equipment are all handled

by the NHTSA

Boats, Marine Equipment, Boat Safety Issues are all handled by

The U.S. Coast Guard

Pesticides, Fungicides, Rodenticides, Vehicle Emissions

are all handled by the EPA

Food, Medicine, and Cosmetics are handled by the FDA, CDC, USDA, and other government

agencies.

Health Canadawww.hc-sc.gc.ca

• Nature of the Recall

• Where the product was sold

• How to remedy the defect

• How to get the item repaired/replaced (usually free)

• Manufacturer• Contact details• Business hours of the manufacturer

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Report Content

• Make and model numbers for:– Air Handler Units, including furnaces– Condensing Units– Water Heaters– Kitchen appliances

• Refrigerator• Oven/Stove• Built-in Microwave• Dishwasher• Trash Compactor• Disposal• Exhaust Fans• Any other kitchen appliances with accessible model

numbers– Wall Units

• Furnaces• Air Conditioners

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Data Collected

• Inaccessible Model Numbers• RecallChek does not change the scope of the inspection. If

it is not visible without removing the appliance or disassembling in any way, it is not within the scope of the inspection

• Model Numbers from Appliances more + 40 years old

• RecallChek databases go all the way back to 1974, the same standard as the CPSC.

• If available, Serial Numbers, Manufacturing Dates, etc.

• Does not add time on to a typical inspection

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Data Not Collected

• Order a HouseMaster Inspection– When scheduling the inspection– On-site, at the time of the inspection

• Inspector gathers data while at the house

• Information sent to RecallChek

• RecallChek sends report directly to client and copied to home inspector

• Any questions the client has after the report is delivered can be directed to the RecallChek hotline.

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How to Get a Recall Chek Report?

– Delivered in 2 business days or less– Easy to Read Summary

• What to do if you have a recalled appliance• What to do if a manufacturer fails to respond

• Questions? Call Recall Check’s Customer Support Line– Open M-F, 8am -5pm, Eastern Standard Time

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Report Details

– Appliances Itemized

– Any potential matches are represented as a percentage of match, along with recommendation

– 95% or greater matches should call manufacturer to confirm whether or not their appliance is part of a recall

– Support phone number at the bottom of each page in case the client has any questions

Sample Report

– Each potential recalled appliance is accompanied with a detailed report as seen here, spanning 2-5 pages each depending on the detail of information as submitted by the manufacturer to the CPSC

– 1st page always includes Manufacturer & Model number, number of units sold, type of product, and the release number/date

Sample Report

– Each potential recall includes phone numbers for the CPSC (as well as their Media Contact line) and the designated hotline for the firm that recalled the appliance. Each report also includes what time the manufacturer’s office is open (at end of report)

– Reports include a description of the potential hazard, a summary of incidents reported, where the product was sold and for how much, as well as the detailed description as reported by the manufacturer to the CPSC

Sample Report

– The last field for each potential recall is the resolution. In this actual recall, the Maytag Corporation is offering a free in-home repair!

– Unlike warranty issues or class action settlements, safety recalls generally require the manufacturer to resolve the issue for free

Sample Report

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Customer receives monthly report and is alerted if any existing appliances become recalled.

Agents have the option to add their information to the monthly reports and “maintenance minute” information – free on- going marketing for you with no effort at no cost!

On Going Support, Service and Marketing

•Sign Up•Upload image and information• Your info is sent with RecallChek•You can edit message•Free monthly ongoing marketing•No ongoing effort!

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On Going Support, Service and Marketing

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Another Reason to Have HouseMaster at the Top of Your

List!