rave alert emergency notification system at csu pat burns colorado state university checo september...
Post on 30-Dec-2015
213 Views
Preview:
TRANSCRIPT
Rave Alert Emergency Notification System at CSU
Pat BurnsColorado State UniversityCHECOSeptember 18, 2007
Sep. 18, 2007 CHECO - ENS at CSU 2
Theme
“Denial ain’t just a river in Egypt.” – Mark Twain
“Action speaks louder than words but not nearly as often.” – Mark Twain
Sep. 18, 2007 CHECO - ENS at CSU 3
Findings after Virginia Tech
Email notification Takes over an hour to complete delivery Does not reach many students on campus Does not reach students in transit
University of Central Florida study and CSU student focus groups Students prefer to be notified by text messages Notification is almost immediate
Sep. 18, 2007 CHECO - ENS at CSU 4
Parameters
Criteria Require text messages (SMS – Short Message
Service) injected directly into the cellular network Must handle > 10,000/min
No sendmail into the cellular network Spam filtering Long delays otherwise, too
Flexibility to respond to changing situations What
Rave Alert, a hosted service
Sep. 18, 2007 CHECO - ENS at CSU 5
Approach
Purely opt-in programs seem to attract 25-30% participation
CSU wants to “own the customer” to increase participation We want to be the ones collecting emergency
contact information, including cellular number and other emergency contact information
Sep. 18, 2007 CHECO - ENS at CSU 6
Implementation
Therefore, we collect cellular numbers from our users, and store them in our SIS, along with other emergency contact information
We are doing uploads into the Rave Alert hosted service nightly, from our databases at CSU
SMS notification of registration from Rave “turned off”
Now, Rave Alert can accommodate only a single number per user Multiple numbers in development
Sep. 18, 2007 CHECO - ENS at CSU 7
Participation
Mandatory participation for devices purchased by the University Database pre-load
Opt-in program for students, we collect cell phone numbers for students as follows Now, via a self-subscription, opt-in web page Also during pre-registration (hope to obtain > 70%
penetration)
Sep. 18, 2007 CHECO - ENS at CSU 8
Policy – On the Subscription Web Page System will be used only for emergency life
and safety situations, and testing once per semester “Trust, but verify” – essential
Will not be used for other communications, even “official University communications” Students regard this as spam Very strong negative reaction from student focus
groups
Sep. 18, 2007 CHECO - ENS at CSU 9
Sending an Alert
Administrative “single sign in” to Rave web page, grants permissions to a small number of senders
Currently, about half a dozen Me, Jose Valdes (Assoc. Director of Telecom) Two co-chairs of our Emergency Management
Team, and their administrative assistants
Sep. 18, 2007 CHECO - ENS at CSU 10
Rave Alert Features
6¢ per individual SMS message Anticipate sending no more than 20k per semester
($1,200), except in the event of an emergency when cost will not be an issue
To receive, must be enabled in the cellular program, with an associated cost
Does have groups that we will define, and feed via email (included in annual subscription cost) Warnings most important Also meals, athletics, etc.
Notifications from BlackBoard CE6
Sep. 18, 2007 CHECO - ENS at CSU 11
Rave Notification (Resolved at 9:38 PM)From: notifications-bounces@intranet.ravewireless.com on behalf ofVladimir Vuksan [vvuksan@ravewireless.com]Sent: Tuesday, September 11, 2007 7:21 PMTo: notifications@intranet.ravewireless.comSubject: [Notifications] SMS message delays and undelivered messages
We are currently experiencing connectivity issues connecting to our SMS aggregator Verisign mQube. As a result SMS messages are being delayed or are undelivered. We have opened a case with Verisign and will update you once the issue is resolved. Thank you for you patience.--Vladimir VuksanDirector of Technical OperationsRave Wirelesshttp://www.ravewireless.com
Sep. 18, 2007 CHECO - ENS at CSU 12
Emergency Communication Strategy“All of the Above” EMT assembles, and triggers:
Text messages Bulk email
We use our internal system, as it gets to virtually 100% of constituents, rather than just those with a mobile device who have subscribed to the service
Campus web page Emergency announcements – 491-SNOW R-911 Pre-set conference calls to principals CSU Police with bull horns
Sep. 18, 2007 CHECO - ENS at CSU 13
Questions
Are most welcome.
top related