question of quality conference 2016 - quality at uclh

Quality

Sir Robert NaylorChief Executive UCLH

5 central London hospitals Biomedical Research Centre Academic Health Science Centre 7500 staff £1bn turnover Excellent core services and

specialist ‘world class’ services: Cancer Neurosciences Women’s health

UCLH context

UCLH – Vision, values and objectives

Our Vision

“A commitment to: top quality patient care excellent education world class research

Our values Developed by staff & patients

98% of staff aware of values

72% say values influence their behaviour

3500 staff appointed using values-based recruitment

UCLH - Top 10 Objectives

Patient quality

Differentiating

Fundamentals Financial HealthDevelop Staff

PotentialAccess & Waiting Governance

Patient Pathways R&D & EducationEfficiency &

Productivity

Patient Outcomes

Patient

SafetyPatient Experience

Performance against our objectives this yearUCLH top ten objectives 2015/16Improve patient safety

Deliver excellent clinical outcomes

Deliver high quality patient experience and customer service

Enable staff to maximise their potential

Reduce waiting times

Achieve sustainable financial health

Develop and implement year 1 of our transformation strategy

Develop the research agenda

Develop education

Progress service developments

Where are we now?

Healthcare World Rankings - 2013

UCL – World RankingQS World University Rankings 2013/14

Year World ranking2004 34th

2006 25th

2008 7th

2010 4th

2012 4th

2013 4th

2014 5th

Research partnerships

UCL in top five universities in the world

2014/15 QS World University Rankings

1 Massachusetts Institute of Technology (MIT)

2= University of Cambridge

2= Imperial College London

4 Harvard University

5= UCL (University College London)

5= University of Oxford

Where are we now?

UCLH

Ranked the top UK Hospital 3 times in last 10 years

Based on quality, safety, outcomes and experience

Best outcomes - mortality rates

Mortality Rates 2011-2014

What patients and staff think about UCLH

Patient survey 2015

How we did compared to others?• 30 of the 65 questions are significantly better than the national

average (only 17 last year) • 0 are significantly worse

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Patient survey 2016

How we did compared to others?• 30 of the 65 questions are significantly better than the national

average (only 17 last year) • 0 are significantly worse

How we did compared to our previous year?• Significant improvement compared to last years score on 11• Only 1 significant decrease

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Friends and Family Test (FFT): How likely are you to recommend UCLH to friends and family if they needed similar care or treatment?

 2013 2014 2015

Inpatients 95% 97% 96%

Emergency Department 86% 88% 95%

What staff think about working at UCLH

NHS Annual Staff Survey 2014 2013 2012

Would you be happy with the standard of care at UCLH if a friend or relative needed treatment?

83%National average is 65%

83%National average is 64%

83%National average is 60%

Would you recommend UCLH as a place to work?

70%National average is 58%

73%National average is 59%

71%National average is 55%

UCLH – Future Developments

2015: Breaking the ground for phase 4

Phase 5

New facility for the Eastman

Dental Hospital and Royal

National Throat Nose and Ear

Hospital

Questions

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