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  • Inside Story

    Inside Story is the UCLH staff magazine

    Prestigious award for UCLH homeless project – page 2 AND Focus on senior investigators – pages 4 & 5 PLUS Ward Safety Checklist initiative – page 7

    InsideStory_November.qxd:Layout 1 11/11/10 15:38 Page 1

  • news

    Contact Us If you have any information you would like included in Inside Story, or on the Trust intranet site Insight, contact: Communications Unit, 2nd Floor Central, 250 Euston Road, London NW1 2PG. Email: [email protected], Tel: ext 9897, Fax: ext 9401.


    Front cover: Althia Turner,

    nurse, and Ellie Knights,

    divisional senior nurse, with a

    patient. See page 2.

    Putting bright QEP ideas into action

    The QEP Improvement Network

    launched recently will provide practical

    support to staff eager to introduce QEP

    projects in their working areas.

    Staff will receive training in project

    management and change management

    skills, as well as one-to-one support

    and mentoring from an experienced

    ‘improvement coach’.

    Guy Young, head of quality

    improvement, who is one of the

    mentors, said: "Frontline NHS staff are

    never short of good ideas. Sadly, these

    ideas don't often reach fruition and this

    is where the improvement network will

    make a big difference.

    "The enthusiasm shown by the people I

    am coaching is striking and their

    projects are innovative and exciting. My

    job is to help them to make their ideas

    reality and I am very much looking

    forward to it."

    Training sessions start in late

    November. Master classes and monthly

    improvement clinics will be held in early

    2011. If you wish to join the 2011

    Improvement Network please contact

    Laura Alexander on ext 3269.

    UCLH homeless project scoops top award A pioneering project which is changing

    the lives of hundreds of homeless

    people has scooped a prestigious


    The London Pathway project, based at

    UCH, is giving homeless people access

    to proper healthcare and saving the

    NHS money in the process.

    The project won the Andy Ludlow

    homelessness award which promotes

    innovation and good practice in tackling

    homelessness in the capital.

    The London Pathway uses a dedicated

    homelessness nurse and GP to make

    sure that homeless patients get all the

    care they need – including support after

    they have left the safety of the hospital.

    It has reduced admissions of homeless

    people to UCH by 3.2 days per patient,

    which equates to savings of £300,000

    a year.

    The project beat five other short-listed

    groups to win the top prize of £25,000.

    Dr Nigel Hewett, clinical lead of the

    homeless team at UCH and medical

    director of The London Pathway, said:

    “This award publicly rewards the

    incredible dedication of my two London

    Pathway nurses – Flo Cumberbatch

    and Trudy Boyce – and all the fantastic

    staff at UCLH who we work with, and

    who are trying to turnaround the lives

    of homeless people.”

    Alex Bax, chief executive of the

    London Pathway a project set up with

    funding provided by UCLH Charity,

    said: “Winning this award is fantastic”.

    Staff survey: have you

    completed yours?

    Have you received a 2010

    staff survey pack? If so,

    make sure you fill it in and

    return it by 10 December.

    This is an opportunity for

    those people randomly

    selected to have their say

    about UCLH and also have

    the chance to win a £100

    John Lewis voucher.

    Printers, photocopiers, scanners and fax

    machines across the Trust were upgraded

    and brought under the management of a

    single supplier in June this year. Previously,

    different departments bought these items

    from different suppliers which resulted in

    varying quality across the Trust and high

    cost for purchase and maintenance. We

    have now ‘bought in bulk’ and work with one

    supplier for purchase and maintenance of

    these items across our six hospitals, saving

    money and equipping our staff with access

    to modern technology on a day-to-day basis.

    James Thomas, director of ICT said: “The

    contract with Logica will generate a saving of

    £123,000 per year, which is £0.86 million

    over the proposed seven years of the

    contract. But this has not just been about

    saving money. Staff across the Trust,

    including those in clinical areas, now also

    have access to high tech print management

    tools including colour printing, double sided

    printing, scanning and emailing direct from

    their PCs.”

    Blueprint for success

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  • The charity Macmillan Cancer

    Support has announced its biggest

    ever investment to help build what will

    be the UK’s most advanced cancer

    centre at UCLH.

    The announcement was marked at a

    reception attended by health

    secretary Andrew Lansley, who visited

    the site of the UCH Macmillan Cancer


    Macmillan has agreed to contribute

    £10 million to the centre which will

    open in 2012 and cost £100 million to


    Mr Lansley met staff, patients and

    Macmillan representatives at the UCH

    Education Centre, before visiting the

    construction site at nearby Huntley


    He said: “You are a fantastic hospital

    that delivers a fantastic service to the

    people you look after. To develop that

    service even more is absolutely

    critical. Thanks to Macmillan for all

    they are doing to enable this to


    The UCH

    Macmillan Cancer

    Centre will be the

    first of its kind in

    the NHS and will

    redefine the way

    patients are

    treated, using the

    best diagnostic

    and treatment

    techniques to

    improve survival

    rates. Every detail

    of the centre has

    been designed

    around the needs

    of individual patients with more focus

    on the best treatments, wellbeing,

    rehabilitation and cancer survivorship.

    It is due to open in 2012.



    Althia Turner is proof that it’s never

    too late to pursue your dreams.

    After 26 years as a domestic

    supervisor, physiotherapy and health

    care assistant at UCLH, she decided

    the time was right to start a new

    chapter in her life.

    Althia (pictured above) embarked on a

    full-time university course and has

    recently qualified as a nurse – at the

    age of 55.

    Althia said: “When I was doing the

    other jobs I knew I wanted more… but

    I was caring for three grandchildren

    and it just wasn’t possible. When my

    50th birthday approached I decided I

    wanted a change in my life and to do

    something for myself. I feel so proud

    at what I have achieved. My husband

    and children are proud of me too!”

    She was encouraged to move up the

    career ladder after chief nurse and

    talent spotter Louise Boden made a


    “One day I was sent to first aid

    training where I met a colleague called

    Louise Boden who was a chief nurse.

    Louise assumed that I was a nurse.

    When Louise saw my badge one day

    she was surprised and said ‘why don’t

    you go for it?’ She inspired me.”

    As a first step, she beat off stiff

    competition to win a healthcare

    assistant post at The Heart Hospital

    and subsequently gained her NVQ.

    Then – with support from senior

    colleague Ellie Knights – she signed

    up for three years at South Bank

    University. Her

    studies were

    funded by


    When the

    going got

    tough she

    knew she

    could rely on

    her friends



    “I didn’t have a secondary education

    so I found university difficult at first.

    When I was upset Louise and other

    colleagues were very kind and

    considerate and offered me support.

    Louise in particular has shown an

    interest throughout it all.”

    Louise said Althia is a great example

    of how it is never too late to develop

    your career.

    Louise added: “It is helping colleagues

    like Althia that makes my job really

    worthwhile. I wish her continued

    success – and I have no doubt that

    she will make a great nurse.”

    Althia returns to The Heart Hospital as

    a fully qualified staff nurse this


    “It’s made me realise you can achieve

    anything if you put your mind to it. I

    feel on top of the world,” she added.

    Don’t stop believing

    Health secretary visits UCH cancer centre

    Louise Boden will step down from her role as chief nurse

    when she retires at the end of the month after 41 years in the

    NHS. Louise who has spent nearly 18 years at UCLH will be

    replaced by Katherine Fenton, chief nurse and director of