qpla keynote: change & challenge

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.flickr.com/photos/garrettc/1743597848

Library resources are for use.

Library resources are for all.

http://www.flickr.com/photos/chrys/48074984/

Every resource its user.

http://www.flickr.com/photos/thomashawk/24089964

Save the time of the user.http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me

The Library is a growing organism.

The Hyperlinked Public Library in Times of Change & Challenge

Michael Stephens, PhDCAVAL 2009 Visiting Scholar

Dominican GSLISwww.tametheweb.com | www.dom.edu/gslis

http://www.flickr.com/photos/flightlessxbird365/3740808686

Adapt to ChangeApproach Challenge

Embrace TransparencyLearn, Play, InnovateConnect with UsersEncourage the Heart

Adapt to Change

http://www.youtube.com/watch?v=6ILQrUrEWe8

http://www.businessinsider.com/chart-of-the-day-social-networking-sites-dominate-sharing-2009-7

Approach Challenge

Public Perception

http://www.flickr.com/photos/thespeak/122660947/

http://www.flickr.com/photos/astro-dudes/913087028/

Technology

http://www.flickr.com/photos/chrisheuer/352270858/

Understand Technolust

http://www.flickr.com/photos/ndm007/510980765/

Technostress

http://www.flickr.com/photos/margaretv/2766359549

Techno-divorce

http://www.flickr.com/photos/svenwerk/107267802

Technoshame

http://www.flickr.com/photos/shikasta/30604809/

Technophobia

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/escapist/283209148/

Institutional Culture

Michael Casey | Michael Stephens | The Transparent Library | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Silos of knowledge?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/smb_flickr/2123196801

Embedded staff.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/sam_and_ian/89836895/

Organizational structure?

Embrace Transparency

The TransparentLibrary

http://www.flickr.com/photos/mdumlao98/237755557/

The Transparent Library has no secrets.

http://www.libraryjournal.com/article/CA6429283.html

Do we hear our users and staff when they ask for change and new services?

Open Communication

Be willing to accept anonymity.

The Transparent Library focuses on user-driven policy not driving users away.

http://www.flickr.com/photos/trucolorsfly/2632811861/

http://www.flickr.com/photos/sirexkat/3663560279/

Focus on understanding those folks who might be breaking your rules by listening to their needs. Then act. You and your users will benefit.

http://www.flickr.com/photos/travelinlibrarian/3883513681

http://lib206.lib.wwu.edu/14days/ideas

Serve all of your user groups.

Check your ego at the door.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/chavals/3656263494/

Learn, Play, Innovate

Image: http://www.flickr.com/photos/aaronschmidt/281619803

http://plcmclearning.blogspot.com/

http://www.flickr.com/photos/theskokieten/2093430767/

Measuring the Value and Effect of Learning 2.0 Programs in Libraries

Image: http://www.flickr.com/photos/aaronschmidt/281619803

“I believe that this has been one of the most transformational and viral activities to happen globally to libraries in decades.”

Stephen Abram

http://www.flickr.com/photos/stainedglasswaterfall/2615543276/

“To our knowledge, no formal evaluation of Learning 2.0 has been conducted. However, the take-up rate among libraries worldwide has been impressive and stands as an endorsement of the program.”

Gross, J. & Leslie, L (2008). “Twenty-three steps to learning Web 2.0 technologies in an academic library.” The Electronic Library, 26:6 p790 - 802

What does it mean to say that the program “has fundamentally changed the staff's way of thinking and working in the 21st century?”

Titangos, H.-L. H. and Mason, G. L. (2009). Learning library 2.0: 23 things @scpl. Library Management, 30(1/2):44-56.

http://citylibrarieslearning.wordpress.com

http://www.flickr.com/photos/gaspi/12944421/

http://www.flickr.com/photos/alefbetac/874362753/

Play— the capacity to experiment with one’s surroundings as a form of problem-solving.

Henry Jenkins

Jenkins: Confronting the Challenges of Participatory Culture: http://www.projectnml.org/node/540

http://www.flickr.com/photos/broterham/37039048

Curiosity

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/cogdog/2558296803

Exploration

http://www.flickr.com/photos/megcanada/3321813983/

Innovation

Faith is critical to all innovation.

Seth GodinTribes. p. 80

Do we maintain the traditional distance from our users, or do we become curious with them and turn our interactions into co-discovery? John Blyberg

http://www.blyberg.net/2008/01/22/lets-be-curious-with-our-users/

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jennx/2513840755

What small changes could we make?

What BIG changes could we make?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jennx/2513840755

“Ask for what you want.”

Are we too timid sometimes?

Connect with Users

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/pavelm/283910901

Communities are human systems given form by conversations that build relatedness.

Peter Block

http://www.flickr.com/photos/horizon/408517397

Social fabric is created one room at a time...

Connect around a cause, a community or

a concept.

http://www.flickr.com/photos/auntie/104031952/

Tribe: a group of people connected to one another, connected to a leader, and connected to an idea.

Seth GodinTribes

http://www.flickr.com/photos/mollyeh11/71605460

http://www.flickr.com/photos/mclibdotnet/2876371210/

http://www.arts.qld.gov.au/projects/theedge.html

• Our space is your space

• Easy access for all and

• Be amazed…and discover.

http://www.arts.qld.gov.au/projects/theedge.html

http://www.youtube.com/watch?v=9KsFrkxjtj8&e

http://www.flickr.com/photos/14492454@N03/3632022672

Mindkeepers

Mindspotters

http://www.flickr.com/photos/beavis/2425374221/

The result?

Your users care.

http://www.flickr.com/photos/gragsie/2726960906

Leverage the Social Tools

http://www.briansolis.com/2008/08/introducing-conversation-prism.html

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jblyberg/3523000166

Stories.

What’s happening in the back channel?

http://www.flickr.com/photos/thomashawk/419107007

http://www.darienlibrary.org/catalog/

http://www.dublinonecityonebook.ie/

http://rosellelibrary.ning.com/

http://twitter.com/kjam/status/2409785696http://www.walkingpaper.org/2108

http://twitter.com/dcpl/status/2498758888

http://twitter.com/wharman/status/2484480892

http://www.walkingpaper.org/2108

http://twitter.com/wharman/status/2499820220http://www.walkingpaper.org/2108

http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me

http://www.flickr.com/photos/nic221/3879392868/

Hyperlocal

Encourage the Heart

The Libraryencourages the Heart

http://www.flickr.com/photos/tookie/183503927/

http://www.flickr.com/photos/darienlibrary/3193978024/

“The chief export of our libraries is kindness.”

Kate SheehanDarien Library

Technology is just a Tool

The heart of the library is people.

http://www.hclib.org/pub/bookspace/hpphotos.cfm

http://www.flickr.com/photos/capemaycountylibrary/2806051062/

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/mrrl/780191578

Connect.Collaborate.

Create.

http://www.flickr.com/photos/scampion/2792352899/

How can we go forward?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/old_sarge/100926333/

Break Down Barriers

Focus on constant & purposeful change.

http://www.flickr.com/photos/d_a_v_i_d_m_/84447778/

http://www.flickr.com/photos/gaspi/12944421/

Play ( = Learning)

Prototype.

http://www.flickr.com/photos/frinky/2548934532/

http://www.flickr.com/photos/pietroizzo/281276147/

Stories have power.

Try out some emerging tools...

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/28481088@N00/1932087056/

& choose what fits.http://www.libraryjournal.com/article/CA6435552.html

Know it’s okay to fail.

Involve your users every step of the way.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/nomextra/165320894

Value EVERY member& non-member.

Plan to plan.http://www.flickr.com/photos/garrettc/1743597848

Be human.

Balance is key.

http://www.flickr.com/photos/superfantastic/50088733

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/ansik/304526237

Measure progress.

Don’t be afraid to change.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/pea_green/293802058

Bring your Heart with You

http://tametheweb.com/2008/04/26/meme-passion-quilt-or-what-i-want-for-new-librarians/

Thanks!

Michael Stephens

mstephens@dom.edu

mstephens7@mac.com

AIM: mstephens7mac

gslis.dom.edu

www.tametheweb.com

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