project management donald hsu, ph.d. dominican college don.hsu@dc.edu

Project Management

Donald Hsu, Ph.D.Donald Hsu, Ph.D.

Dominican CollegeDominican College

don.hsu@dc.edudon.hsu@dc.edu

What is Project Management?

Manufacturing vs ServiceManufacturing vs Service 130 Million US workers, 300 Million total130 Million US workers, 300 Million total 77% are in Service now!77% are in Service now! IT, Engineers are in demand?IT, Engineers are in demand? Functional: Operations, Sales/marketing, Functional: Operations, Sales/marketing,

HRS, Accounting/economics/financeHRS, Accounting/economics/finance Project Manager, cross functionalProject Manager, cross functional

Benefits of the Internet

Allows users to access different information Allows users to access different information from wherever they arefrom wherever they are Marketing information, sales, supply chain, Marketing information, sales, supply chain,

manufacturing, customer service, accounting manufacturing, customer service, accounting and human resources, financial services…and human resources, financial services…

Global construction, finance, media, health, Global construction, finance, media, health, social service, trade and marketing projectssocial service, trade and marketing projects

6 billion potential customers!!!6 billion potential customers!!!

Project Management terms

SOWSOW PERTPERT GANTT ChartGANTT Chart CPMCPM Scope CreepScope Creep WBSWBS CPI CPI CV and many moreCV and many more

Work Breakdown Structure

Break the project into many small stepsBreak the project into many small steps Each sub project consists of many stepsEach sub project consists of many steps Continue this process to cover all scenariosContinue this process to cover all scenarios

Criteria for successCriteria for success:: Status/completion measurable Status/completion measurable Start/end events clearly definedStart/end events clearly defined Delivery results within Delivery results within

time/budgets/resourcestime/budgets/resources

Traditional Project Management

Define, plan, execute, control, execute and Define, plan, execute, control, execute and close the project, report and evaluation close the project, report and evaluation

Project Management Life cycleProject Management Life cycle TQM, Reengineering, BPO, Sarbanes-Oxley TQM, Reengineering, BPO, Sarbanes-Oxley

Act, Marketing ResearchAct, Marketing Research IT Project, MS Project 2003, Project ServerIT Project, MS Project 2003, Project Server Risk assessment Risk assessment Identify, assess, plan response, monitor and Identify, assess, plan response, monitor and

control the risk (security)control the risk (security)

Scope of the Project Define the projectDefine the project Manage client expectationsManage client expectations

Wants vs needsWants vs needs Condition of satisfaction Condition of satisfaction Milestone reviewsMilestone reviews

Create project overview statementCreate project overview statement Submit project for approvalSubmit project for approval

Approval criteriaApproval criteria Approval processApproval process

Cost, Duration and Resources

Cost estimates: resource planning, cost Cost estimates: resource planning, cost control, cost budgetingcontrol, cost budgeting

Duration estimate: resource loading vs Duration estimate: resource loading vs activity, variation in activity duration, activity, variation in activity duration, precision estimatesprecision estimates

Resource planning: people, skill set, Resource planning: people, skill set, equipment, materials, infrastructureequipment, materials, infrastructure

Project Network Diagram

Use Precedence diagram: dependencies,Use Precedence diagram: dependencies,

constraints, initial project scheduleconstraints, initial project schedule Analyze initial network diagram: compress Analyze initial network diagram: compress

schedule, management reserveschedule, management reserve Use Joint Project Planning to constructUse Joint Project Planning to construct

and analyze the final network diagramand analyze the final network diagram

Project Team

Project mgr vs functional mgrProject mgr vs functional mgr Motivators, hygiene factorsMotivators, hygiene factors Recruit core team membersRecruit core team members Establish team operating rulesEstablish team operating rules problem solving, decision making, conflict problem solving, decision making, conflict

resolution, brainstorming, consensus, resolution, brainstorming, consensus, meeting schedules, communicationsmeeting schedules, communications

Motivation and Controlling

Control vs risk, control vs qualityControl vs risk, control vs quality Project status report: how and what type of Project status report: how and what type of

info, frequency of reportsinfo, frequency of reports Gantt chart, milestone trend, cost schedule Gantt chart, milestone trend, cost schedule

control, use of WBS, CPM, SOW…control, use of WBS, CPM, SOW… Project meeting: agenda, participants, freq?Project meeting: agenda, participants, freq? Manage change, avoid scope creep Manage change, avoid scope creep

Close, Checkpoint, Review

Close the projectClose the project Client acceptanceClient acceptance Install project deliverablesInstall project deliverables Document the projectDocument the project Conduct post-implementation reviewConduct post-implementation review Celebrate successCelebrate success What is the next project?What is the next project?

Sample project Gann chart

Thank you very much!

Always ask yourself this question: Always ask yourself this question:

Where is my next job?Where is my next job?

Any questions?Any questions?