project management + customer experience by @prakashswamy

Project Management+

Customer Experience

An alternate perspective on projects, an easy to comprehend & simple to apply model to manage, ideas to elevate policing to partnership, insight into who the real customer is & how to elevate their experience to enchantment!

Thus Spake Wikipedia

Project Management is the process and activity of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in scientific or daily problems.

A project is a temporary endeavor designed to produce a unique product, service or result [1]

with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables),[2] undertaken to meet unique goals and objectives,[3]

typically to bring about beneficial change or added value.

अरे यार, just leave project mgmt to the

PMs :O

The long, convoluted & boring explanation of Project Management…

So Much To Learn!

http://www.projectmanagement.com/Knowledge-Shelf/

http://www.sqa.org.uk/e-learning/ProjMan01CD/page_28.htm

http://www.slideshare.net/pm4dev/cfakepathcourse-fpm-092709

http://www.slideshare.net/bostonredsoxsux/project-management-9816448

There’s already tons of learning material on Project Management…

What’s a Project?

Is everything in Life a Project?

Who doesn’t like a Story!

Project Management insights from the eternally popular Tortoise & Hare tale…

What if that Story too was a Project!

Participants’ reflection goes here…

Project Lifecycle

There are many models to manage the project lifecycle…

How to Manage any Project - a simple Model

Business Need Working Product

The easy to comprehend and simple to apply model – for any project in Life…

Essence of Project Managementurposelanrepare

egulatoryequirementsesources

versightperationalutliers

udgeustifyoy

xtractxecutexpectationlarifyollaboratelosureroubleshootrainrack

Whatever be the project, here are the essentials to manage…

Is there someone who can help me?

Ah, the poor PM!

What the Project Manager wants vs what (s)he gets…

Forget RAG, Learn to Bag (a winner)

How to spot a winner – all the things that make a project successful…

Hello (Delivery) Partner!

MSA

SOW

Work Order

Plan

SLA

Status Reports

Dashboard

Sign-off

Minutes

Repository

Dos, Don’ts & other stuff to assure consistent quality delivery…

Customer Experience

I’m global, organized into verticals,

horizontals, CoEs…

I know multiple Methodologies

I use several Tools

I have defined Processes

I utilize certified Resources

I leverage many Metrics

I Innovate & Collaborate

I SMAC my competition

I Don’t

Care.

Just deliver what I need!

What any service provider sells vs. what any customer needs…

Customer’s Experience

What the...

Why are customer disenchanted with service providers…

Who the…

Customer, Who?

DeliveryTeam

Customer Facing Team

Customer IT Team

Customer Business Team

Customer’s Customer

Who the real Customer is…

You, the Customer!

What happens when you are the customer…

What’s Your Experience!

What’s your experience as a Customer – exasperating or enchanting…

Customer Experience!

“You may never know what results come of your action, but if you do nothing there will be no result.”

“If I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have it at the beginning.”

“Live as if you were to die tomorrow. Learn as if you were to live forever.”

“The difference between what we do and what we are capable of doing would suffice to solve most of the world’s problem.”

“An ounce of practice is worth more than tons of preaching.”

“A ‘No’ uttered from the deepest conviction is better than a ‘Yes’ merely uttered to please, or worse, to avoid trouble.”

“Be the change you want to see in the world.”What Mahatma said about Customer and his ideas to transform experience to enchantment…

Thoughts… Views… Clarifications… Reflections…

How to connect with @PrakashSwamy to learn more such enchanting ideas about Life…