pro 360%c2%b0 project management competence development mco[1]

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360° Project Management Competence

DevelopmentCase

Siemens Learning Journey

TeamProsource 2010

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Purpose of the session

• Give input for Prosource Academy vision workshop

• Present the Siemens case• Link with 360° project framework

– Impact of project type on PM skills profile• Food for thoughts

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360° PM competence development

360° project assessment

RightProject

execution model

RightProject

manager profile

Customised Hard Skills

training

CustomisedSoft Skills training

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360° PM competence development

360° project assessment

RightProject

execution model

RightProject

manager profile

Customised Hard Skills

training

CustomisedSoft Skills training

Agenda Kick-Off meeting

Meeting skills

Role play

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PROJECT MANAGEMENT SOFT SKILLS MARKET POTENTIAL

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Market potential of PM interpersonal (soft) skills

• No market trend information available

• TeamProsource facts & figures

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Facts & Figures

TeamProsourcecustomers

Session duration (days)

Hard skills Soft skills

Siemens 4 6

Fabricom 3 3

SD Worx 3 1

Amadeus 1,5 1,5

Bridgestone 2 1

360° competence development should not be restricted to methods & techniques

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SIEMENS PROJECT LEADERSHIP SEMINAR

Case study

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Siemens case study

• Project Communication Seminar PCS– PM as communicator

• Social (communication) styles, assertive dialogue, meeting skills

– PM as negotiator• Negotiation, conflict handling & mediation

• Project leadership Seminar PLS

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Social styles: 4 styles

Soft skills for PM & TL

“What I need are practical suggestions”

“Show me bottom

line results”

“I like competent, imaginative

people”

“Show concern for me and my

problems”

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Visionary – Opportunistic, Risk Taker, New IdeasConnected – Relationships, Empathetic, SympatheticAnalytical – Factual, Analyzing everythingMethodical – Process Driven

2interact profiles

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PLS Learning Journey

• Pre-training activities– Objective: transfer ownership of the learning

journey to participants and their manager/coach

• Training session– 2 x 3 days residential

• Post-training activities– Objective: facilitate transfer to the job

1212

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PLS Pre-training activities

• Training Kick-Off meeting– Objective: involve participant and manager in the learning journey

• Letter to the participants– Copy letter to the manager/coach– “My learning objectives” document– Self image assessment– Introuction case study

• Letter to the manager/coach– Training description– External (360°) image assessment– Copy letter to the participant– Copy “My learning objectives” document

• Meeting between participant and manager/coach– Agree on learning objectives

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PLS Training session

• Daily learning journal– capture of learning points

• Evening Buddy talks– Share and map learning points against learning

objectives• Morning wrap-up sessions

– Structured wrap-up session by one of the teams• Seminar close–out

– External assessment by buddy– Complete learning journal with action plan

1414

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PLS Course agenda• Day 1:

– AM: role of project manager– PM: authority, leadership skills,– Evening: intro to Belbin roles

• Day 2:– AM: motivation, Belbin roles, – PM: assertive dialogue– Evening free

• Day 3:– AM: meeting & facilitation skills– PM: case study: stakeholder management

15Project Leadership Seminar 15

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Situational Leadership II

16Project Leadership Seminar 16

DEVELOPMENT LEVEL OF TEAM MEMBER

(High)

S3

S1S4

S2

Low Supportive and Low DirectiveBehavior

High Directive and Low SupportiveBehavior

High Directive and High Supportive

Behavior

High Supportive and Low DirectiveBehavior

DEVELOPED DEVELOPING

HIGH LOWMODERATE

D4 D1D2D3

DIRECTIVE BEHAVIOR

(High)

(Low)

SUPPORTIVE BEHAVIOR

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What is assertiveness ?

17

Expect respect from others

Respect the other

–-

Assertive

SubmissiveManipulative

Aggressive

Soft skills for PM & TL

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PLS Course agenda• Day 4:

– AM: team development stages– PM: case study: kick-off meeting– Evening: team effectiveness simulation

• Day 5:– AM: negotiation skills– PM: case study: status meeting, conflict management,

• Day 6:– AM: case study: execution– PM: seminar closure, learning journal, action planning

18Project Leadership Seminar 18

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PLS Post-training activities

• Individual debriefing training• Objective: start up coaching by

manager/coach

• Synergy meeting– Exchange of learning experience between

participants and their manager

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FOOD FOR THOUGHTS

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Impact of project type on PM skills

Become the 360° Project Manager | Tutorial

Change the business Run the business

Routine

Focus on “flow”• Methodological• Rigorous & Disciplined• Monitoring skills

Development

Focus on progressive elaboration

• Scope/time/cost management• Risk management• Communication skills

Methodological / driver

Sensitive Connected

Focus on Stakeholder management

• Risk management skills• Negotiation & Conflict handling

skills• Change management skills

Discovery Visionary

Focus on innovation • & creative skills• Learning attitude• Tolerance for ambiguity

Co-c

reate

dC

om

mis

sio

ne

d

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Visionary – Opportunistic, Risk Taker, New IdeasConnected – Relationships, Empathetic, SympatheticAnalytical – Factual, Analyzing everythingMethodical – Process Driven

Prosource People: match project type with PM profile

Discovery

projects

Sensitive projects

Development

Project

Routine

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Modular training offer: hard skills

• Plan-driven project management– Project initiation roadmap– Project planning roadmap

• Planning scope-time-cost-quality

– Risk management– Stakeholder management– Monitoring & control– Managing change– Become 360° project

manager– 360° requirements manager

• Agile & Lean project management– Intro to agile with

scrum– Kanban– Certified Scrum

master– Scrum product owner

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Modular training offer: soft skills

• Team Management– Authority &

accountability– Leadership skills– Motivation– Team roles

(Belbin)– Team

development stages

– Team effectiveness

• Communication skills– Communication style– Assertive dialogue– Negotiation skills– Conflict handling

skills– Conflict mediation

skills– Project meeting skills

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Strategic options• Does TeamProsource want to include the interpersonal

aspects of project management within the 360° framework?

• Does TeamProsource want to further develop competences & services focused on interpersonal skills?– In-company & public training– Specialised coaches

• How to build up training & coaching competence? – Select trainer/coach specialised in interpersonal skills– Partnership with specialised company