pro 360%c2%b0 project management competence development mco[1]
TRANSCRIPT
www.TeamProsource.eu www.TeamProsource.eu
360° Project Management Competence
DevelopmentCase
Siemens Learning Journey
TeamProsource 2010
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Purpose of the session
• Give input for Prosource Academy vision workshop
• Present the Siemens case• Link with 360° project framework
– Impact of project type on PM skills profile• Food for thoughts
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360° PM competence development
360° project assessment
RightProject
execution model
RightProject
manager profile
Customised Hard Skills
training
CustomisedSoft Skills training
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360° PM competence development
360° project assessment
RightProject
execution model
RightProject
manager profile
Customised Hard Skills
training
CustomisedSoft Skills training
Agenda Kick-Off meeting
Meeting skills
Role play
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PROJECT MANAGEMENT SOFT SKILLS MARKET POTENTIAL
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Market potential of PM interpersonal (soft) skills
• No market trend information available
• TeamProsource facts & figures
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Facts & Figures
TeamProsourcecustomers
Session duration (days)
Hard skills Soft skills
Siemens 4 6
Fabricom 3 3
SD Worx 3 1
Amadeus 1,5 1,5
Bridgestone 2 1
360° competence development should not be restricted to methods & techniques
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SIEMENS PROJECT LEADERSHIP SEMINAR
Case study
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Siemens case study
• Project Communication Seminar PCS– PM as communicator
• Social (communication) styles, assertive dialogue, meeting skills
– PM as negotiator• Negotiation, conflict handling & mediation
• Project leadership Seminar PLS
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Social styles: 4 styles
Soft skills for PM & TL
“What I need are practical suggestions”
“Show me bottom
line results”
“I like competent, imaginative
people”
“Show concern for me and my
problems”
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Visionary – Opportunistic, Risk Taker, New IdeasConnected – Relationships, Empathetic, SympatheticAnalytical – Factual, Analyzing everythingMethodical – Process Driven
2interact profiles
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PLS Learning Journey
• Pre-training activities– Objective: transfer ownership of the learning
journey to participants and their manager/coach
• Training session– 2 x 3 days residential
• Post-training activities– Objective: facilitate transfer to the job
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PLS Pre-training activities
• Training Kick-Off meeting– Objective: involve participant and manager in the learning journey
• Letter to the participants– Copy letter to the manager/coach– “My learning objectives” document– Self image assessment– Introuction case study
• Letter to the manager/coach– Training description– External (360°) image assessment– Copy letter to the participant– Copy “My learning objectives” document
• Meeting between participant and manager/coach– Agree on learning objectives
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PLS Training session
• Daily learning journal– capture of learning points
• Evening Buddy talks– Share and map learning points against learning
objectives• Morning wrap-up sessions
– Structured wrap-up session by one of the teams• Seminar close–out
– External assessment by buddy– Complete learning journal with action plan
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PLS Course agenda• Day 1:
– AM: role of project manager– PM: authority, leadership skills,– Evening: intro to Belbin roles
• Day 2:– AM: motivation, Belbin roles, – PM: assertive dialogue– Evening free
• Day 3:– AM: meeting & facilitation skills– PM: case study: stakeholder management
15Project Leadership Seminar 15
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Situational Leadership II
16Project Leadership Seminar 16
DEVELOPMENT LEVEL OF TEAM MEMBER
(High)
S3
S1S4
S2
Low Supportive and Low DirectiveBehavior
High Directive and Low SupportiveBehavior
High Directive and High Supportive
Behavior
High Supportive and Low DirectiveBehavior
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
DIRECTIVE BEHAVIOR
(High)
(Low)
SUPPORTIVE BEHAVIOR
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What is assertiveness ?
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Expect respect from others
Respect the other
–-
Assertive
SubmissiveManipulative
Aggressive
Soft skills for PM & TL
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PLS Course agenda• Day 4:
– AM: team development stages– PM: case study: kick-off meeting– Evening: team effectiveness simulation
• Day 5:– AM: negotiation skills– PM: case study: status meeting, conflict management,
• Day 6:– AM: case study: execution– PM: seminar closure, learning journal, action planning
18Project Leadership Seminar 18
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PLS Post-training activities
• Individual debriefing training• Objective: start up coaching by
manager/coach
• Synergy meeting– Exchange of learning experience between
participants and their manager
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FOOD FOR THOUGHTS
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Impact of project type on PM skills
Become the 360° Project Manager | Tutorial
Change the business Run the business
Routine
Focus on “flow”• Methodological• Rigorous & Disciplined• Monitoring skills
Development
Focus on progressive elaboration
• Scope/time/cost management• Risk management• Communication skills
Methodological / driver
Sensitive Connected
Focus on Stakeholder management
• Risk management skills• Negotiation & Conflict handling
skills• Change management skills
Discovery Visionary
Focus on innovation • & creative skills• Learning attitude• Tolerance for ambiguity
Co-c
reate
dC
om
mis
sio
ne
d
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Visionary – Opportunistic, Risk Taker, New IdeasConnected – Relationships, Empathetic, SympatheticAnalytical – Factual, Analyzing everythingMethodical – Process Driven
Prosource People: match project type with PM profile
Discovery
projects
Sensitive projects
Development
Project
Routine
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Modular training offer: hard skills
• Plan-driven project management– Project initiation roadmap– Project planning roadmap
• Planning scope-time-cost-quality
– Risk management– Stakeholder management– Monitoring & control– Managing change– Become 360° project
manager– 360° requirements manager
• Agile & Lean project management– Intro to agile with
scrum– Kanban– Certified Scrum
master– Scrum product owner
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Modular training offer: soft skills
• Team Management– Authority &
accountability– Leadership skills– Motivation– Team roles
(Belbin)– Team
development stages
– Team effectiveness
• Communication skills– Communication style– Assertive dialogue– Negotiation skills– Conflict handling
skills– Conflict mediation
skills– Project meeting skills
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Strategic options• Does TeamProsource want to include the interpersonal
aspects of project management within the 360° framework?
• Does TeamProsource want to further develop competences & services focused on interpersonal skills?– In-company & public training– Specialised coaches
• How to build up training & coaching competence? – Select trainer/coach specialised in interpersonal skills– Partnership with specialised company