presentatie klantendag redwood | runmyjobs

Lekker

computeren

Forrester: “Info workers will erase the boundary between enterprise and

consumer technologies”

Bron: 'Top 10 Strategic Technology Trends for 2013’ 23/10/12 ITxpo 2012

Paper docs E-docs/email Applications

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CRM Applications ERP Applications Finance Applications

Back-Office Direct Users

Internet

R&D information

Product info

Price lists

Marketing

information

Supplier

benchmarks

Customer intake

Orders

Quotes

• Gestructureerd / Transactie gedreven • ERP (SAP, Axapta, Infor, Oracle,..)

• CRM

• Financial applications

• Planningstools

• Ongestructreerd• Product informatie, User Manuals, Certificaten, Notulen, Excel, Audit Reports...

• Integratie• Breng externe data afhankelijk van de context naar de gebruiker

• Verschillende stromen

• PROCESS CENTRIC

• Repeterend, gestructureerd

• DATA CENTRIC

• Dynamisch, ongestructureerd

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Lea

dQualified

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e

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….Qualified Create

Invoice

Make

….Make

….

CRM Applications ERP Applications Finance Applications

Purchase Portal Project PortalCustomer Portal Product Portal

Back-Office Direct Users

Integratie, Connectivity, Workflow, Alerts en Monitoring

Create

Lead

Create

Lea

d Qualified

Retire

Create

Order

Make

…. Qualified

Create

Invoice

Make

…. Make

….

CRM Applications ERP Applications Finance Applications

PurchasePortal ProjectPortalCustomerPortal ProductPortal

Back-Office Direct Users

Integratie, Connectivity, Workflow, Alerts en Monitoring

Create

Lead

Create

Lea

d Qualified

Retire

Create

Order

Make

…. Qualified

Create

Invoice

Make

…. Make

….

CRM Applications ERP Applications Finance Applications

PurchasePortal ProjectPortalCustomerPortal ProductPortal

Back-Office Direct Users

Integratie, Connectivity, Workflow, Alerts en Monitoring

Bedankt!