presentatie klantendag redwood | runmyjobs
TRANSCRIPT
Lekker
computeren
Forrester: “Info workers will erase the boundary between enterprise and
consumer technologies”
Bron: 'Top 10 Strategic Technology Trends for 2013’ 23/10/12 ITxpo 2012
Paper docs E-docs/email Applications
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Lead
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e
Lead
Qualified
Retire
Creat
e
Order
Make
….Qualified
Create
Invoice
Make
….
Make
….
CRM Applications ERP Applications Finance Applications
Back-Office Direct Users
Internet
R&D information
Product info
Price lists
Marketing
information
Supplier
benchmarks
Customer intake
Orders
Quotes
• Gestructureerd / Transactie gedreven • ERP (SAP, Axapta, Infor, Oracle,..)
• CRM
• Financial applications
• Planningstools
• Ongestructreerd• Product informatie, User Manuals, Certificaten, Notulen, Excel, Audit Reports...
• Integratie• Breng externe data afhankelijk van de context naar de gebruiker
• Verschillende stromen
• PROCESS CENTRIC
• Repeterend, gestructureerd
• DATA CENTRIC
• Dynamisch, ongestructureerd
Create
Lead
Create
Lea
dQualified
Retire
Creat
e
Order
Make
….Qualified Create
Invoice
Make
….Make
….
CRM Applications ERP Applications Finance Applications
Purchase Portal Project PortalCustomer Portal Product Portal
Back-Office Direct Users
Integratie, Connectivity, Workflow, Alerts en Monitoring
Create
Lead
Create
Lea
d Qualified
Retire
Create
Order
Make
…. Qualified
Create
Invoice
Make
…. Make
….
CRM Applications ERP Applications Finance Applications
PurchasePortal ProjectPortalCustomerPortal ProductPortal
Back-Office Direct Users
Integratie, Connectivity, Workflow, Alerts en Monitoring
Create
Lead
Create
Lea
d Qualified
Retire
Create
Order
Make
…. Qualified
Create
Invoice
Make
…. Make
….
CRM Applications ERP Applications Finance Applications
PurchasePortal ProjectPortalCustomerPortal ProductPortal
Back-Office Direct Users
Integratie, Connectivity, Workflow, Alerts en Monitoring
Bedankt!