portail cisco et orchestration – cas d'usage et réalisations
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Cisco Confidential 1© 2013 Cisco and/or its affiliates. All rights reserved.
Olivier Cahagne, Damien GoujuSpecialized Systems EngineersData Center Solutions & Expertiseocahagne@cisco.com dgouju@cisco.com
Portail Cisco Intelligent Automation for Cloud
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
• Durée: 1 heure
• Portail Cloud – 30 minutes- Eléments d’un portail Cloud- Solution Cisco Intelligent Automation for Cloud
• Démonstration – 30 minutes
• Questions et Réponses via la case de discussion “Q&A”
Agenda
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Usine + Frontal = Automatisation
Data Center
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Boutique + Usine = Cloud
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Catalogue IT-as-a-Service
Libre service
Utilisateurs
Collaboration
Data Center, IaaS / PaaS
Mobilité et BYOD
VDI Autres services
La cible d’un Cloud Entreprise
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Vu de l’utilisateur
vSwvSwitchvSwitchvSwvSwitchvSwitch
DataCenter 2
Virtualisation
Data Center 1
LAN DC
LAN DC
DCi
DATA
DATA
Utilisateurs
Clo
ud M
an
age
me
nt
Libre service
Environment ApplicatifVLANs
Subnet IP/VRFMiddlewaresSecurité/ACL
VM / Disks
IT
Portefeuille de services
Formulaires de commande
Cycle de vie
Rapports & facturation
Informations
Approbations
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Passage au portail: une adaptation nécessaire
Relation client
Gestion d’un catalogue de service
Définition des
processus•Approbations…
Reporting & politique de tarification
Multi-clients
Automatisé
Gestion de la chaine de production
Evolution des
processus
Nouvelles architecture
s
Innovation
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Bénéfices de l’approche portail
Satisfaction client
AdoptionServices ITIT puis ITUser
Approche de vente•Donner envie•Répondre aux besoins et aux évolutions
•Conseiller, orienter et contrôler
•Pilotage de la capacité et des budgets
•Communication•Simplification de la relation
Production industrielle standardisée•Agilité•Qualité•Maintenabilité•Prédictibilité•Capitalisation de l’existant•Baisse des coûts
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Points clés d’une solution de portail
• Expérience utilisateur d’achat en ligne
• Catalogue de services tarifés
• Gouvernance, règles & processus
• Gestion et tracabilité dans le temps
• Gestion des ressources
• Orchestration des déploiements
• Déploiement d’OS & d’applications
• Intégration avec les processus et outils IT
• Automatisation des actions récurrentes
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Et l’infrastructure?
The Cloud!
Le s
erv
ice
rendu
La m
aniè
rePopulations
d’utilisateurs
Processus Industrialisation
Outillage
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Pilotage de l’infrastructureTraiter la complexité au bon endroit
Virtualisation Serveurs Stockage Réseau
Orchestrateur
Demande
Scripts
Packages
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Pilotage de l’infrastructureL’importance des Gestionnaires de ressources et des APIs
Virtualisation Serveurs
Orchestrateur
Demande
Packages
Ressources virtualisées
Stockage
Gestionnaires de ressources
ServeursRéseau &
Services IPPaaS
Rendre l’infrastructure programmable: opérable par logiciel (API)
X actions X actions X actions X actions X actions
Stockage Réseau
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Solution IAC
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Cisco Intelligent Automation for Cloud
Gestion du cycle de vie
Régulation &
Gouvernance
Approbations & Contrôles
SecuritéOperations
PSI
Fourniture
Orchestration des processus et déploiement
automatisé
Utilisateurs
Suivi et gestion
Management
Portail Self-Service et Catalogue de Service Definition de
l’offre, des normes et des standards
Architecture & IT
Rapports deconsommatio
n
Chargeback ou Showback
Self-Service
Processus techniques
Processus fonctionnels
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Cisco Intelligent Automation for CloudContenus et ouverture à d’autres environnements
Unifi
ed M
anagem
ent
Eco
syst
em
Cisco Network Services
Controller
Self-Service Portal and Service CatalogCisco Prime Service Catalog
Pre-BuiltContent Packs
3rd Party Infrastructure
Cisco UCS Manager
Orchestration and AutomationCisco Process Orchestrator
Integration Framework
OpenStack AWS EC2
VMware vCloudFlexPod
SolutionAccelerators
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Gestion d’Architecture ApplicativePlatform as a Service (DevOps Solution Accelerator) roadmap
Roadmap
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Evaluation des solutions logicielles par Forrester
http://www.forrester.com/pimages/rws/reprints/document/104661/oid/1-N6X2FIhttp://gblogs.cisco.com/fr-datacenter/2013/12/04/ucs-director-et-ciac-de-cisco-dans-le-trio-de-tete-des-logiciels-de-cloud-selon-forrester/
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
Critical Capabilities for IT Service CatalogGartner Octobre 2012
Service Request PortalCreate and Manage Orderable ServicesService Fulfillment Workflow AutomationService Fulfillment ReportingService-Level Expectations and Performance Norms
Service Demand ReportingCost of Service RequestsIntegration with Other Data Sources and Fulfillment ToolsIntegration with Cloud Provisioning
PMG (Service Catalog Suite v.6.5)
Cisco (Workplace Portal* v.9.3.2)
Axios Systems (assyst v.10)
CA Technologies (Service Catalog R.12.7.01)
BMC Software (Service Request Management v.7.6.04)
Biomni (Front Office Enterprise v.7.2)
ServiceNow (ServiceNow Aspen)
IBM (SmartCloud Control Desk v.7.5)
HP (Service Manager v.9.3)
USU (Valuemation v.4.2)
0 10 20 30 40
Classement des produits
Source: Gartner (October 2012)
*Cisco Workplace Portal = Cisco PSC vendu hors package Cisco IAC
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19Cisco Confidential 19© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Intelligent Automation for Cloud
Démonstration
Merci.
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