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Deloitte Public Sector Shared Services Conference
Neil Lowbridge
Neil Lowbridge 12 th June 2019
Planning an
Effective Cloud
Transition
2
Agenda: Planning an Effective Cloud Transition
A Clear Approach Drives Success
Accelerated Solutions: Reduce Risk and Accelerate Results
Deloitte’s approach
3
People, experiences, tools, and methodologies will help make your project a success
“80/20 Approach” - Focuses on your business uniqueness and transformation
Define success criteria with firm design and delivery principles laid up front for successful “Go-Live”
On-site resources focus their time on process improvement and knowledge transfer
Deeper understanding of client needs and better solution alignment with Templated Solutions
Provide flexibility in design to meet future scalability
Understand key Business Impacts Early and manage throughout the cloud transformation
Engagement of change network throughout the engagement to reduce transition risks
Strong program governance to drive the project as “One-Team”
Use of a risk mitigation strategy to ensure risks are managed to avoid any slippage in program
Key principles to deliver high-quality
results in accelerated ERP Cloud
implementations
Business Process
FirstDefine
Success Criteria
Adopt not Adapt
Establish Governance
Clear DesignPrinciples
Engage Change Network
UnderstandBusinessImpacts
Early
Utilize Accelerators
A clear approach Drives Success
4
Cloud Readiness
75%
15%
8%
2%
Functional and Technical Team Leads
PMO
Steering Committee
Executive
• Sets overall strategies and plan• Final decision point for escalated issues• Approves resources and confirms realization
of business case benefits• Demonstrates personal commitment
• Orchestrates successful day-to-day delivery of project• Facilitates communication and integration between project leadership and project teams• Manages project quality• Assesses and reviews change requests• Develops and manages project plan to deliver project objectives
• Authorizes start or stop of individual projects• Allocates resources, including staff• Provides strategic guidance and priorities• Approves milestones and ratifies significant project decisions• Reviews and approves change requests
• Orchestrates successful day-to-day delivery of initiative and project objects• Develops and tracks progress against initiative and project work plans• Coordinates and directs initiative and project team resources• Raises change requests to PMO• Identifies initiative and project constraints, issues, and risks
Governance – Good governance always applies
5
Establish the right foundations
6
A successful Cloud transition project should be preceded by the following critical assessment steps. They form the foundation for a clear expectation of business benefits and a successfully adopted implementation.
Cloud – Deployment Approach should be Business Value Driven
Identify business
improvement opportunities
1
• Analyse stakeholder value and key improvement opportunities
• Perform top-down analysis of business value components
• Perform analysis of key performance metrics to identify key business drivers
Assess which business
functions can adopt a
cloud-based solution
2 Lock the deployment model and
project scope
3
• Determine what business functions benefit by adopting out-of-box functionality available with Cloud solutions
• Finalise the business case, project scope, and stakeholders
• Develop an execution plan based utilising an Agile/hybrid Agile deployment methodology
Assess which deployment
model is right for you
4
• Key factors are assessed to determine the deployment model
• Questionnaire responses are tied to assessment options to provide initial direction on the optimal deployment model
7
Cloud Readiness – Business Process Alignment
Definition of the customer experience through prioritised User Journeys to enable:
• Clear articulation of the user interactions and touch-points with end-to-end processes.
• The identification of cross-Government leading practice features across process areas, including requirements for policies, standards and KPIs.
• A tool for all government to deliver a consistently strong user experience.
Clarify expectations for future process design and establish a target for harmonisation.
User Journeys
• Articulate the expectations and ambitions of the leadership of the professions.
• Promote consistency across each component of the detailed design.
• Provide a framework for detailed design decisions to be made.
• Guidance and policies statements where these do not currently exist.
• Data structures to provide cross-Government insight.
Global Design Principles
8
Cloud Readiness – Business Impact AssessmentBusiness Impact Management starts at Discovery
Finance HR ITShared Service
Who Will Face the Biggest Change?Priority processes where key opportunities are identified
9
An integratedapproach…
Integrate Change as part of the broader project from
the beginning
Set expectations that Change will be key for
activities such as global design workshops and
testing
…key stakeholders engaged…
High priority stakeholders need to be engaged
during project set-up -have a coordinatedapproach across all workstreams with
consistent messaging
If Works Council engagement is required, get clear ownership and
engage with relevant internal teams e.g. Legal
…a clearly defined scope…
Confirm who is impacted by looking at user analysis e.g. number of employee / line managers in each
country
Consider any specific challenges such as
contingent workers, high volume managers and dispersed workforce
…resourcing considered...
Consider what level of input will be needed outside of the project
team e.g. Internal Comms
Consider how to structure a change network to ensure Change can be
embedded locally -consider if any existing
networks can be leveraged
Our Vision to Value framework has been
paired with our extensive experience of managing change for HR solutions to provide a robust
approach to Change Management for HR
Transformations.
…and organisational context understood.
Awareness of other global and significant local
initiatives taking place during the same time period will help with
planning to ensure that key milestones do not clash, maximising
impact of the Change activities and mitigating
potential resource constraints and fatigue.
Cloud Readiness – Business Change ManagementConsiderations for managing Business Change
10
Cloud – Introduction
Accelerated Solutions : Reduce Risk and Accelerate Results
Deloitte’s approach
11
Accelerated Solutions : Reduce Risk and Accelerate Results
Key Differentiators of this approach
Reduce typical implementation costs by up to 25% using Solution Accelerators
Reduced implementation timelines by leveraging assets to accelerate design and build and move quickly into integration testing
Manage and mitigate risk by employing a rigorous methodology supported by pre-existing assets and deliverables
Ensure that you get value out of your implementation by leading with the business in mind and supporting their needs through technology to accomplish a long term solution
Cloud Deployment Methodology
Adopt
12
Templated Solutions: Design ApproachProcess design is an iterative “design by exception” approach leading with a business process improvement mindset. It is supported by the development of technology-enabled solutions. Templated Solutions provide a toolset and assets to enable a baseline ‘to-be’ process design model.
DESIGNING FOR VALUE AND HIGH PRIORITY CAPABILITIES
COREPROCESSES
(20% - 30%)
FOUNDATIONALNONDIFFERENTIATING
(60% - 70%)
END-TO-END
(10%)
ADOPT: PROCESS CONFIRMATION
The first round of design workshops and discussions is on process confirmation. The business and work stream are challenged to adopt recommended leading practice solutions contained in the templated model for processes that are not specific to how you perform business or serve your customers.
DESIGN: DEEP DIVE PROCESS REVIEW
For those processes that are core to how you conducts business and/or serves your customers, perform a second round of design workshops. They still leverage the Cloud Template Solution assets while following a more traditional design approach of performing a ‘deep dive’ future state design approach focused on critical business requirements.
VALIDATE: END-TO-END PROCESS WALKTHROUGH
To finalise the process design model, we perform a cross-functional end-to-end business process and system design review. We use a series of business process scenarios which focus on driving congruency of our design model across the organisation, and allow us to confirm that upstream and downstream process dependencies have been designed for appropriately.
DESIGN FOR COST
COMPETITIVEADVANTAGE
LOW STRATEGIC IMPORTANCE
HIGH STRATEGIC IMPORTANCE
13
Running Cloud Transition workshops
Cloud solutions and template accelerators should start with business processes in mind, instead of the technology. This drives a business-led, technology enabled approach.
14
Hybrid Agile : The Right Blend of Speed, Value and Risk Management
Blending Agile concepts with the predictability of defined scope delivered iteratively will drive speed, flexibility, and transparency
HYBRID AGILE DESIGN CONCEPTS
• Focusing on shorter sprints with targeted functionality allows teams to develop prototypes to visualise and confirm requirements and the solution design rather than discovering later in Build
• Rather than having a working solution 6–9 months after detailed Business Process Design Walk-Throughs, end users and process owners can see and touch the solution as it is being designed and built and provide immediate feedback.
• Consistent reviews at the end of each sprint mean integration issues surface early. We can addressed them immediately, rather than finding them later in Integration Test.
• The Cumulative Pre-Integration Tests over several Sprints eliminates the typically poor quality of Cycle 1, reducing actual Integration Test to two high-quality cycles with security and converted data. Regression Test is continuous across each Sprint.
• Reduces the amount of rework and redesign through immediate end user and process owner feedback
MOBILIZE DEPLOYADOPT
ARCHITECT, CONFIGURE, AND PROTOTYPE
SUPPORTTEST
Proven Hybrid Agile
Methodology
ERP Cloud Setups
Decision Repository
Pre-Configured
Environment
Leading Practice
Process Flows
Functional Test Plan and
Scenarios
ERP Cloud Leadership and
Experience
15
STANDARDIZATION• Standardise and integrate business processes across functions to gain efficiency and support future growth.
EXCEPTION-BASED” DESIGN• Assume use of Cloud ERP standard processes enabled by appropriate templated solutions. Deviations from these should be minimal and treated as exceptions and will be managed on a case by case basis.
CORE TEAM EMPOWERMENT AND LEVERAGE• To facilitate efficiency and meet our objectives, it is imperative that the core team is empowered to make decisions.
• Core team to leverage system experts available on-site and off-site
“BEST FOR OVERALL CLIENT” APPROACH• Establish a common understanding that the goal is to move to an integrated cross functional business model that is scalable and aligned with public sector leading practices
Why It Works?
16
Agenda
Cloud – An Introduction
Cloud Readiness –Setting yourself up for success
Deloitte’s approach
17
Deloitte’s Approach
Imagine through understanding
Understand people, their journeys, and the pivotal moments within those journeys so you can imagine and orchestrate friction-free experiences.
• Personalized• Insightful• Meaningful
Deliverthrough cloud
Create the customer and talent experiences you envision by building, validating, rehearsing, and deploying cloud-based platforms and apps.
• Agile• Iterative• Responsive
Runbeing digital
Live the process by supporting, sustaining, and continually evolving customer and talent experiences through your new-found digital prowess.
• Innovative• Efficient• Productive
Momentum – Implementation Methodology
18
Personalized | Insightful | Meaningful Agile | Iterative | Responsive Innovative | Efficient | ProductiveImagine Deliver Run
Momentum Journey
Personas
Journey maps
Sustainment Lab
Momentsthat matter
User stories
Define Purpose
Design for Impact
Develop Capability Experience
Validate
Rehearse
Feedback
Iterate
Deploy
Sprints
Drive through Performance
Support
Sustain
OptimizeLaunch
Deloitte’s Approach
19
Deloitte’s Approach
Adopt.gov
HCM,
This publication has been written in general terms and we recommend that you obtain professional advice before acting or refraining from action on any of the contents of this publication. Deloitte LLP accepts no liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication.
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London, EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NWE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.
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