Deloitte Public Sector Shared Services Conference

Neil Lowbridge

Neil Lowbridge 12 th June 2019

Planning an

Effective Cloud

Transition

2

Agenda: Planning an Effective Cloud Transition

A Clear Approach Drives Success

Accelerated Solutions: Reduce Risk and Accelerate Results

Deloitte’s approach

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People, experiences, tools, and methodologies will help make your project a success

“80/20 Approach” - Focuses on your business uniqueness and transformation

Define success criteria with firm design and delivery principles laid up front for successful “Go-Live”

On-site resources focus their time on process improvement and knowledge transfer

Deeper understanding of client needs and better solution alignment with Templated Solutions

Provide flexibility in design to meet future scalability

Understand key Business Impacts Early and manage throughout the cloud transformation

Engagement of change network throughout the engagement to reduce transition risks

Strong program governance to drive the project as “One-Team”

Use of a risk mitigation strategy to ensure risks are managed to avoid any slippage in program

Key principles to deliver high-quality

results in accelerated ERP Cloud

implementations

Business Process

FirstDefine

Success Criteria

Adopt not Adapt

Establish Governance

Clear DesignPrinciples

Engage Change Network

UnderstandBusinessImpacts

Early

Utilize Accelerators

A clear approach Drives Success

4

Cloud Readiness

75%

15%

8%

2%

Functional and Technical Team Leads

PMO

Steering Committee

Executive

• Sets overall strategies and plan• Final decision point for escalated issues• Approves resources and confirms realization

of business case benefits• Demonstrates personal commitment

• Orchestrates successful day-to-day delivery of project• Facilitates communication and integration between project leadership and project teams• Manages project quality• Assesses and reviews change requests• Develops and manages project plan to deliver project objectives

• Authorizes start or stop of individual projects• Allocates resources, including staff• Provides strategic guidance and priorities• Approves milestones and ratifies significant project decisions• Reviews and approves change requests

• Orchestrates successful day-to-day delivery of initiative and project objects• Develops and tracks progress against initiative and project work plans• Coordinates and directs initiative and project team resources• Raises change requests to PMO• Identifies initiative and project constraints, issues, and risks

Governance – Good governance always applies

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Establish the right foundations

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A successful Cloud transition project should be preceded by the following critical assessment steps. They form the foundation for a clear expectation of business benefits and a successfully adopted implementation.

Cloud – Deployment Approach should be Business Value Driven

Identify business

improvement opportunities

1

• Analyse stakeholder value and key improvement opportunities

• Perform top-down analysis of business value components

• Perform analysis of key performance metrics to identify key business drivers

Assess which business

functions can adopt a

cloud-based solution

2 Lock the deployment model and

project scope

3

• Determine what business functions benefit by adopting out-of-box functionality available with Cloud solutions

• Finalise the business case, project scope, and stakeholders

• Develop an execution plan based utilising an Agile/hybrid Agile deployment methodology

Assess which deployment

model is right for you

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• Key factors are assessed to determine the deployment model

• Questionnaire responses are tied to assessment options to provide initial direction on the optimal deployment model

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Cloud Readiness – Business Process Alignment

Definition of the customer experience through prioritised User Journeys to enable:

• Clear articulation of the user interactions and touch-points with end-to-end processes.

• The identification of cross-Government leading practice features across process areas, including requirements for policies, standards and KPIs.

• A tool for all government to deliver a consistently strong user experience.

Clarify expectations for future process design and establish a target for harmonisation.

User Journeys

• Articulate the expectations and ambitions of the leadership of the professions.

• Promote consistency across each component of the detailed design.

• Provide a framework for detailed design decisions to be made.

• Guidance and policies statements where these do not currently exist.

• Data structures to provide cross-Government insight.

Global Design Principles

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Cloud Readiness – Business Impact AssessmentBusiness Impact Management starts at Discovery

Finance HR ITShared Service

Who Will Face the Biggest Change?Priority processes where key opportunities are identified

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An integratedapproach…

Integrate Change as part of the broader project from

the beginning

Set expectations that Change will be key for

activities such as global design workshops and

testing

…key stakeholders engaged…

High priority stakeholders need to be engaged

during project set-up -have a coordinatedapproach across all workstreams with

consistent messaging

If Works Council engagement is required, get clear ownership and

engage with relevant internal teams e.g. Legal

…a clearly defined scope…

Confirm who is impacted by looking at user analysis e.g. number of employee / line managers in each

country

Consider any specific challenges such as

contingent workers, high volume managers and dispersed workforce

…resourcing considered...

Consider what level of input will be needed outside of the project

team e.g. Internal Comms

Consider how to structure a change network to ensure Change can be

embedded locally -consider if any existing

networks can be leveraged

Our Vision to Value framework has been

paired with our extensive experience of managing change for HR solutions to provide a robust

approach to Change Management for HR

Transformations.

…and organisational context understood.

Awareness of other global and significant local

initiatives taking place during the same time period will help with

planning to ensure that key milestones do not clash, maximising

impact of the Change activities and mitigating

potential resource constraints and fatigue.

Cloud Readiness – Business Change ManagementConsiderations for managing Business Change

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Cloud – Introduction

Accelerated Solutions : Reduce Risk and Accelerate Results

Deloitte’s approach

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Accelerated Solutions : Reduce Risk and Accelerate Results

Key Differentiators of this approach

Reduce typical implementation costs by up to 25% using Solution Accelerators

Reduced implementation timelines by leveraging assets to accelerate design and build and move quickly into integration testing

Manage and mitigate risk by employing a rigorous methodology supported by pre-existing assets and deliverables

Ensure that you get value out of your implementation by leading with the business in mind and supporting their needs through technology to accomplish a long term solution

Cloud Deployment Methodology

Adopt

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Templated Solutions: Design ApproachProcess design is an iterative “design by exception” approach leading with a business process improvement mindset. It is supported by the development of technology-enabled solutions. Templated Solutions provide a toolset and assets to enable a baseline ‘to-be’ process design model.

DESIGNING FOR VALUE AND HIGH PRIORITY CAPABILITIES

COREPROCESSES

(20% - 30%)

FOUNDATIONALNONDIFFERENTIATING

(60% - 70%)

END-TO-END

(10%)

ADOPT: PROCESS CONFIRMATION

The first round of design workshops and discussions is on process confirmation. The business and work stream are challenged to adopt recommended leading practice solutions contained in the templated model for processes that are not specific to how you perform business or serve your customers.

DESIGN: DEEP DIVE PROCESS REVIEW

For those processes that are core to how you conducts business and/or serves your customers, perform a second round of design workshops. They still leverage the Cloud Template Solution assets while following a more traditional design approach of performing a ‘deep dive’ future state design approach focused on critical business requirements.

VALIDATE: END-TO-END PROCESS WALKTHROUGH

To finalise the process design model, we perform a cross-functional end-to-end business process and system design review. We use a series of business process scenarios which focus on driving congruency of our design model across the organisation, and allow us to confirm that upstream and downstream process dependencies have been designed for appropriately.

DESIGN FOR COST

COMPETITIVEADVANTAGE

LOW STRATEGIC IMPORTANCE

HIGH STRATEGIC IMPORTANCE

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Running Cloud Transition workshops

Cloud solutions and template accelerators should start with business processes in mind, instead of the technology. This drives a business-led, technology enabled approach.

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Hybrid Agile : The Right Blend of Speed, Value and Risk Management

Blending Agile concepts with the predictability of defined scope delivered iteratively will drive speed, flexibility, and transparency

HYBRID AGILE DESIGN CONCEPTS

• Focusing on shorter sprints with targeted functionality allows teams to develop prototypes to visualise and confirm requirements and the solution design rather than discovering later in Build

• Rather than having a working solution 6–9 months after detailed Business Process Design Walk-Throughs, end users and process owners can see and touch the solution as it is being designed and built and provide immediate feedback.

• Consistent reviews at the end of each sprint mean integration issues surface early. We can addressed them immediately, rather than finding them later in Integration Test.

• The Cumulative Pre-Integration Tests over several Sprints eliminates the typically poor quality of Cycle 1, reducing actual Integration Test to two high-quality cycles with security and converted data. Regression Test is continuous across each Sprint.

• Reduces the amount of rework and redesign through immediate end user and process owner feedback

MOBILIZE DEPLOYADOPT

ARCHITECT, CONFIGURE, AND PROTOTYPE

SUPPORTTEST

Proven Hybrid Agile

Methodology

ERP Cloud Setups

Decision Repository

Pre-Configured

Environment

Leading Practice

Process Flows

Functional Test Plan and

Scenarios

ERP Cloud Leadership and

Experience

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STANDARDIZATION• Standardise and integrate business processes across functions to gain efficiency and support future growth.

EXCEPTION-BASED” DESIGN• Assume use of Cloud ERP standard processes enabled by appropriate templated solutions. Deviations from these should be minimal and treated as exceptions and will be managed on a case by case basis.

CORE TEAM EMPOWERMENT AND LEVERAGE• To facilitate efficiency and meet our objectives, it is imperative that the core team is empowered to make decisions.

• Core team to leverage system experts available on-site and off-site

“BEST FOR OVERALL CLIENT” APPROACH• Establish a common understanding that the goal is to move to an integrated cross functional business model that is scalable and aligned with public sector leading practices

Why It Works?

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Agenda

Cloud – An Introduction

Cloud Readiness –Setting yourself up for success

Deloitte’s approach

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Deloitte’s Approach

Imagine through understanding

Understand people, their journeys, and the pivotal moments within those journeys so you can imagine and orchestrate friction-free experiences.

• Personalized• Insightful• Meaningful

Deliverthrough cloud

Create the customer and talent experiences you envision by building, validating, rehearsing, and deploying cloud-based platforms and apps.

• Agile• Iterative• Responsive

Runbeing digital

Live the process by supporting, sustaining, and continually evolving customer and talent experiences through your new-found digital prowess.

• Innovative• Efficient• Productive

Momentum – Implementation Methodology

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Personalized | Insightful | Meaningful Agile | Iterative | Responsive Innovative | Efficient | ProductiveImagine Deliver Run

Momentum Journey

Personas

Journey maps

Sustainment Lab

Momentsthat matter

User stories

Define Purpose

Design for Impact

Develop Capability Experience

Validate

Rehearse

Feedback

Iterate

Deploy

Sprints

Drive through Performance

Support

Sustain

OptimizeLaunch

Deloitte’s Approach

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Deloitte’s Approach

Adopt.gov

HCM,

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