philippine savings bank 2011 annual report
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Life is full of precious moments and transitions: learning how to walk and talk,
celebrating your birthdays, going to school, getting a college degree, landing
a job, settling down, becoming a parent, owning a car, buying a home, taking
the family on a holiday trip, walking your daughter down the aisle, playing with
your grandchildren, and enjoying your retirement.
At PSBank, our goal is to be with you every step of the way to make you
experience life’s magical moments. We design our products and services to
help you meet your financial needs today, as well as plan for the future.
To always put your dreams within reach, PSBank believes in the pursuit of
excellence – transforming our organization from GOOD to GREAT. This means
always striving to give you our best so you can GET THE MOST OUT OF LIFE.
Our Theme
We are Asia Pacific’s strongest savings bank.
Since opening our first branch on September 26, 1960, Philippine Savings
Bank (PSBank) has become the country’s second-largest thrift bank in terms
of assets. We are also the first publicly listed thrift bank in the Philippines and
have recently been ranked as the strongest savings bank in the Asia Pacific by
independent research group The Asian Banker. This was based on a financial
scorecard that ranked the 500 largest Asian banks according to their financial
and business performance.
Our bank caters mainly to the retail and consumer markets. We offer a wide
range of products and services such as deposits, loans, treasury and trust.
We continue to reach out to more customers through our 200 branches and
505 in-branch and offsite ATMs as of end-2011. We also have a strong online
presence through PSBank Remote Banking, a secure 24/7 Internet channel
which extends the PSBanking experience to users anywhere in the world.
PSBank belongs to the Metrobank Group, the country’s largest financial
conglomerate with business interests in banking, financing, leasing,
manufacturing, power generation, real estate and stock brokering.
For more information about PSBank, log on to www.psbank.com.ph
What's Inside 2 4 6 81 22223242835
36 38 42 44 46134143149150
Financial Highlights
Audit Committee Report
Corporate Governance
Board of Directors
Senior Officers
CFO’s Report
Management’s Discussion and Analysis
Audited Financial Statements
Branches
Offsite ATMs
Message from the Chairman
President’s Report
Highlights of Our Operations
Features
People
Corporate Social Responsibility
Risk Management
Metrobank Group
About PSBank
Billers
TOTAL ASSETS(in Php billion)
07 08 09 1 0 1 1
140
120
100
80
60
40
20
0
68.66 74
.64
93.09 10
4.15 12
0.25
TOTAL LOANS(in Php billion)
07 08 09 1 0 1 1
70
60
50
40
30
20
10
035
.66 41.60
47.31 53
.21 58.19
TOTAL DEPOSITS(in Php billion)
07 08 09 1 0 1 1
105
90
75
60
45
30
15
0
57.85
61.68
77.39 87
.52 101.5
5
CAPITAL FUNDS(in Php billion)
07 08 09 1 0 1 1
21
18
15
12
9
6
3
0
6.60 8.4
7 11.01 11
.61
15.54
NET INCOME(in Php million)
07 08 09 1 0 1 1
2,100
1,800
1,500
1,200
900
600
300
0
1,018
.22
940.1
5
1,240
.01
1,808
.12 2,028
.76
LOANS & RECEIVABLES
44%
6%
17%
P h p 2 5 . 1 BAuto Loans
Financial Highlights
EARNINGS PER SHARE(in Php)
07 08 09 1 0 1 1
13
11
9
7
5
3
1
0
5.04
3.98
5.16 7.5
3 8.44
P h p 3 . 2 BPersonal Loans
P h p 9 . 3 BCommercial Loans
33%P h p 1 8 . 9 BHousing Loans
[ 2 ] PSBank Annual Report 2011
STATEMENTS OF CONDITION
STATEMENTS OF INCOME (Years ended December 31)
2011 2010 2009 2008 2007
ASSETS
Cash and Other Cash Items
Interbank Loans Receivable and
Securities Purchased Under
Resale Agreements
Investments
Loans and Receivables
Investments in an Associate and
a Joint Venture
Property and Equipment
Investment Properties
Other Assets
LIABILITIES AND EQUITY
Liabilities
Deposit Liabilities
Subordinated Notes and Bills
Payable
Other Liabilities
Equity
Common Stock
Capital Paid in Excess of Par Value
Surplus Reserves and Surplus
Net Unrealized Gains and
Cumulative Translation
Adjustment
11,960,957,295
10,480,000,000
31,061,722,100
58,190,152,155
1,238,145,401
2,382,152,118
2,802,259,434
2,136,337,777
120,251,726,280
101,550,335,610
–
3,160,335,315
104,710,670,925
2,402,524,910
2,818,083,506
7,975,013,579
2,345,433,360
15,541,055,355
120,251,726,280
13,584,367,666
3,586,560,000
26,231,240,458
53,207,635,160
829,873,755
2,107,316,622
2,772,308,932
1,830,166,668
104,149,469,261
87,518,809,267
1,977,141,032
3,044,441,571
92,540,391,870
2,402,524,910
2,818,083,506
6,090,406,392
298,062,583
11,609,077,391
104,149,469,261
9,099,722,803
5,900,000,000
23,282,265,995
47,308,237,957
788,310,337
1,985,474,732
2,582,767,705
2,141,050,112
93,087,829,641
77,390,211,286
1,973,881,534
2,711,598,326
82,075,691,146
2,402,524,910
2,818,083,506
5,087,136,893
704,393,186
11,012,138,495
93,087,829,641
5,941,771,647
750,000,000
19,505,842,607
41,603,346,112
369,951,789
1,765,934,385
2,776,144,811
1,923,728,112
74,636,719,463
61,678,482,921
2,208,541,621
2,276,970,219
66,163,994,761
2,402,524,910
2,818,083,506
4,027,311,845
(775,195,559)
8,472,724,702
74,636,719,463
4,917,346,802
5,306,462,184
16,513,213,747
35,656,415,013
323,131,186
1,750,116,412
2,484,664,315
1,711,923,710
68,663,273,369
57,846,984,413
1,968,276,843
2,247,937,657
62,063,198,913
2,019,383,150
1,220,819,206
3,231,311,748
128,560,352
6,600,074,456
68,663,273,369
2011 2010 2009 2008 2007
Interest Income
Interest Expense
Net Interest Income
Net Service Fees
and Commission Income
Total Operating Income
Other Expenses
Share in Net Earnings of an
Associate and a Joint Venture
Provision for (Benefit from)
Income Tax
Net Income
8,976,586,827
3,267,133,019
5,709,453,808
732,878,178
7,684,799,588
5,688,672,802
8,271,646
(24,360,250)
2,028,758,682
7,913,097,318
2,900,694,510
5,012,402,808
691,681,482
8,236,537,847
5,624,905,692
41,563,418
845,080,234
1,808,115,339
7,529,532,086
2,696,054,957
4,833,477,129
596,241,357
6,271,337,230
4,942,951,461
45,129,698
133,501,051
1,240,014,416
6,129,607,034
2,420,109,373
3,709,497,661
534,365,260
4,937,458,499
3,843,526,649
46,820,603
200,600,860
940,151,593
5,492,440,909
2,294,106,474
3,198,334,435
463,915,160
4,866,602,454
4,217,796,960
47,469,552
(321,946,895)
1,018,221,941
PSBank Annual Report 2011 [ 3 ]
“The coming years will present new and greater challenges, especially with the onset of banking regulations such as the Basel 3 guidelines. PSBank, however, will confidently rise to the occasion and deliver a performance that meets both the expectations of our customers and our shareholders.”
[ 4 ] PSBank Annual Report 2011
In many ways, 2011 has been a very challenging year. Just when we thought a global
economic recovery was on its way, it had lost steam. Lingering concerns over the
European debt crisis, weak recovery of the US economy, political unrest in some
countries in the Middle East and North Africa, and supply chain disruptions caused by
natural disasters in Japan and Thailand – these negative developments had pushed large
parts of the world into an era of great economic uncertainty.
From:
To:
Subject:Getting the most out of Asia-Pacific's strongest savings bank
Not immune to the world’s problems, the Philippine economy grew at a slower pace – to 3.7% in gross domestic product (GDP) in 2011 from 7.6% the previous year. Weaker export receipts, which made up nearly half of our GDP, and government underspending on infrastructure slowed our growth momentum.
Nevertheless, 2011 was also a remarkable year for the country. The Philippine Stock Exchange, which I also chair, outperformed its counterparts in Asia and ranked among the best in the world. We also saw a rising tide of investor confidence after getting five positive credit rating upgrades from various international agencies since the Aquino administration took office in 2010. These improved ratings translated to reduced borrowing costs for the country and easier access to funds for Philippine companies and individuals.
As in the past years, the economy also drew on the resiliency of nearly nine million Filipinos overseas, who sent home more than US$20 billion in remittances in 2011. This in turn fueled household consumption, which grew by 6.1%, and the retail, real estate, tourism, business process outsourcing, and other sectors as well.
The brisk economic activity also benefited the local banking sector. Even as excess liquidity in the financial system further drove down interest rates, several banks reported higher revenues in 2011. Bank lending growth continued to be in double-digit levels.
For PSBank, 2011 was a “showcase” year. In terms of profitability, we set a historic high with Php2 billion in net income. Amid the global economic doom that potentially exposed banks’ vulnerability, PSBank was ranked as the strongest savings bank in Asia Pacific, according to The Asian Banker magazine’s scorecard of the world’s 500 largest banks based on financial and business performance. Aside from being the only savings bank among the top 10 local banks in the study, PSBank was also ranked fifth among the strongest banks in the Philippines.
While we are pleased that our strong financial performance and steadfast commitment to corporate governance were recognized internationally, we are not resting on our laurels. We will continue to strive for even higher standards and to set new benchmarks in this all-important area.
The coming years will present new and greater challenges, especially with the onset of banking regulations such as the Basel 3 guidelines. PSBank, however, will confidently rise to the occasion and deliver a performance that meets both the expectations of our customers and shareholders.
The Board of Directors will continue to provide the vision and guidance that the organization needs to ensure its continued success in our highly competitive industry. With the firm dedication and efforts of our senior management team and our 2,683 employees, you will continue to see PSBank transform from good to great.
JOSE T. PARDO
Message from the Chairman
PSBank Annual Report 2011 [ 5 ]
JOSE TTT. PARDO
In my decade-long professional career at the helm of one of the country’s leading consumer banks, I have been witness to the changing seasons in our customers’ lives – how they work hard to fulfill their dream of owning a car or a home until they turn this into reality and start getting the most out of life. Each time this transformation happens, we at PSBank feel we accomplish our goal as well.
From:
To:
Subject:
Changing the game
We are transforming PSBank into a more relevant, efficient, and sustainable company one customer at a time. We are improving our systems and processes, strengthening our organization, serving our customers better, reaching out to new consumers, expanding our nationwide footprint and customer touch points, creating innovative products and services, and much more.
Taking bold actionsIn 2011, against the backdrop of a tough economic environment, we took bold actions to inch even closer to the hearts and minds of our customers. We saw clear evidence that our strategies are working:
was the highest-ever recorded in our 51-year history. We were able to consistently rank as one of the most profitable local banks, as our Return on Equity in 2011, net of marked to market gains in our investments, hit double-digit levels at 16.63%.
of corporate governance and transparency have also been recognized by international third-party organizations such as The Asian Banker, which cited PSBank as the strongest savings bank in the Asia-Pacific region.
Sentral in 2011, attained the highest possible credit rating and was overwhelmingly received by investors.
of December 2011, enabling us to reach more customers and strengthen our brand presence.
demands of our customers. These are the PSBank Prepaid MasterCard, PSBank Debit MasterCard, PSBank Euro Time Deposit, and PSBank Euro Savings Account. The card products were launched using celebrity endorsements, aggressive tri-media campaigns, and branch merchandising that helped us generate top-of-mind awareness.
Transforming the organizationBeyond delivering solid results, we are building an organization that meets and anticipates our customers’ needs every step of the way. This journey demands that we transform into a more agile, more responsive, and stronger organization that sees our customers with a 20/20 vision.
Thus in 2011, we made structural changes to become a more customer-focused organization and adapt to new and existing channels in service delivery. We also harnessed technology to consistently enhance our communication channels with our customers and within our organization. While our organizational transformation is still a work in progress, we now have a singular vision of the customer; we can now cull deeper customer insights beyond knowing just who they are and why they bank with us.
We are confident that out of this transformation will emerge a PSBank that adds more value to our customers, interacts more intimately through increasingly targeted touch points, and provides seamless cross-channel banking experience.
We are changing the game to keep in step with the evolution of our customers’ needs, wants and demands. We are harnessing technology – not for the sake of blazing the trail and beating the competition to the draw – but to help reach our journey faster of making our customers’ lives easier and better.
Fueling the transformationI always believe that transformation is never easy. It requires great flexibility, a positive attitude, strong commitment at all levels, and a singular view of the prize. No single action, innovative technology, or lucky break transforms companies from good to great overnight.
Our strength is in our people. I’m thankful to have the opportunity to work with so many PSBankers who share this transformation journey. Our employees make change happen everyday with their creativity, hard work, and commitment.
Together, we made 2011 a year we can all be proud of — with new progress, innovative ideas, and tangible proof that we are moving forward. We have set the stage for success, but at the same time, we serve a higher purpose. After all, PSBank is more than just a savings bank. We are also in the transformation business – helping our customers achieve their dreams and get the most out of life.
PASCUAL M. GARCIA III
President's Report
to become customer-focusedmore
[ 6 ] PSBank Annual Report 2011
“We are changing the game to keep in step with the evolution of our customers’ needs, wants and demands. We are harnessing technology – not for the sake of blazing the trail and beating the competition to the draw – but to help reach our journey faster of making our customers’ lives easier and better.”
PSBank Annual Report 2011 [ 7 ]
Highlights of Our Operations
In this age of one-click banking, customers increasingly expect more convenience, accessibility,
personalization, and reliability from their banks, whenever and wherever they are. In 2011, we made
changes in our organization to make PSBank more customer-centric while aligning our distribution
channel strategies with evolving customer needs and preferences. We are transforming into the bank of
the future so that our customers will get the most out of their PSBanking experience.
Moving to offer seamless, personalized customer experience
Branch Banking
We expanded our key customer touch points in 2011
to bring the PSBanking experience closer to more
customers.
With the opening of 20 more branches, our network is
now 200-branches strong.
We also installed 105 offsite ATMs in various strategic
locations to better serve PSBank and other ATM clients.
By end-2011, the total number of PSBank ATMs reached
505. We increased our brand visibility through the
presence of PSBank ATMs in LRT 1 and 2.
e-ChannelsCustomer Service
We embarked on a project to facilitate efficient, effective
and timely communication to clients. In addition, a
centralized data system also enables us to analyze and
profile our existing clients. With updated information,
we are able to measure total relationships to have better
customer analytics and business intelligence. Knowing
our customers better not only improves our service
quality, but also leads to more initiatives that focus on
specific market segments.
[ 8 ] PSBank Annual Report 2011
Large Enterprise Group
Indirect Sales Channel
To give our customers greater peace of mind whenever
they transact through PSBank Remote Banking (PRB), our
24/7 online facility, we launched the PSBank Remote Key
in 2011. This small handy gadget randomly generates a six-
digit code that customers enter, along with their username
and passphrase, to gain worry-free access to their PSBank
Remote Banking account and perform financial transactions.
The security device guards clients against falling prey to
online identity theft and prevents malicious individuals from
accessing online accounts.
e-ChannelsLarge Enterprise Group
Lending to the country’s biggest
corporations allows PSBank
to participate directly in the
development of key economic
sectors.
In 2011, our participation in four loan
syndications totalled Php2.52 billion.
These were syndicated note facilities
for a holding company formed
to buy Meralco shares, a premier
development company, a water
company, and a power corporation.
Direct SalesDirect Sales Channel
Just a year after
we formed the
Direct Sales
Channel, we
generated
fresh funds from
3,317 new current
and savings
accounts opened
in 2011.
We formed the Indirect Sales Channel to market
our products and services to auto dealers, property
developers and other groups that generate client
referrals for PSBank.
We also introduced the Online Dealer System
(ODS) which connects the dealers to PSBank’s Auto
Loan application processing system. Majority of
our dealer clients or one-third of the total dealer
network nationwide now enjoy the ODS service.
We also launched exclusive promos to market the
PSBank Home Loan to major property developers.
e-Channels
PSBank Annual Report 2011 [ 9 ]
Highlights of Our Operations
Operations
Treasury
Finance
Loan Operations
Trust
Our Collections and Remedial Management
Division was able to keep our Consumer
Delinquency Rate down to 5.68% in 2011
despite the adverse market conditions. This
was done by streamlining the approval
process for payment proposals, and
maintaining good working relations with
various government agencies.
To accommodate the growing volume of our
trust business, our Trust Division implemented an
automated system called the Infobanker Trust System
(ITS). This supports the logistical requirements of
various trust products and allows us to enhance the
efficiency of our various trust operational procedures,
including processing of fees and cash disbursement.
In 2011, we upgraded our core system to accommodate treasury
products and other investment outlets in the future. This was
part of our effort to expand our capabilities to adapt to current
best practices and improve our risk management.
PSBank became the first domestic savings bank to offer third
currencies in an effort to expand our product offerings to
depositors. We were also granted an FX swaps license by the
Bangko Sentral ng Pilipinas (BSP) in 2011. The license enables us
to hedge and manage our FX position.
In 2011, PSBank was recognized as the
Best Performing Bank for BSP’s Clean
Note Policy campaign, which promotes
the maximum use of clean notes and
prudent segregation of unfit notes.
We also implemented an ATM Monitoring
System that allows us to monitor and
promptly address concerns on the
availability of our ATMs.
Productivity monitoring reports were
also prepared to ensure that our ATMs
are always available. Our average offsite
ATM availability was at 97.32% while
combined in-branch and offsite ATM
availability stood at 95.80%.
We were able to maintain these high
availability rates even as we grew our
ATM network to 505 in 2011 after adding
125 ATMs.
In December 2011, we filed our application with
the BSP for the issuance of Tier 2 notes worth
Php3 billion to support our expansion program.
BSP approved it on 27 December 2011 with the
offer date set on 20 February 2012. The offer period
closed a week early due to overwhelming demand
which allowed us to price our 10-year subordinated
notes at 5.75% per annum or below the initial
pricing guidelines.
In line with the revised BSP guidelines on SME
and Agri-Agra lending, our Finance Group also
streamlined the process of classifying the loans.
[ 10 ] PSBank Annual Report 2011
Business Information Management Services Business Information Management System
Information Technology
Credit Administration
Business Information Management ServicesMarketing & Communications
We continue to invest in automation to make our banking processes more efficient,
leading to better customer experience. In 2011, our IT Group supported the
automation projects of four critical areas and contributed to achieving improved
operational efficiency. These were the implementation of the following initiatives:
Infobanker Trust System for Investment Management Accounts and Trust and Other
Fiduciary Accounts products, totally eliminating the manual process in handling
trust products and transactions; PSBank Remote Key to help combat online identity
theft and provide more protection to online banking channel users; successful
migration of our Treasury Management System to a new version; and Customer
Information System to centralize all critical customer information.
Our Credit Administration Group
addresses the requirements in
processing consumer loans.
In 2011, we continued to render
Auto Loan decisions within 24
hours, Personal Loan decisions
within 24 hours, and Home Loan
decisions in five days or less. We
also enhanced our system of
managing high-risk borrowers to
comply with BSP regulations.
The Business Information Management
System (BIMS) unit was formed in
2011 in step with PSBank’s efforts to
better understand its customers’ needs
through customer analytics.
BIMS teamed up with the IT Group to
create a data warehouse of all deposit
and loan customers of PSBank. In
addition to knowing total business
relationships per customer, the initiative
also enabled us to immediately analyze
new customer relationships we create
per branch at any given time, which is
used for our business targets.
We also came up with new financial
models that gave us more flexibility in
adjusting our business assumptions.
Through BIMS, we also make timelier
decisions using improved short-term
and strategic forecasts.
To meet evolving customer demands, we launched
four new products in 2011: the PSBank Prepaid
MasterCard, PSBank Debit MasterCard, PSBank
Euro Time Deposit, and PSBank Euro Savings
Account.
The PSBank Prepaid MasterCard was launched
through a three-month print advertising campaign
that targeted different market segments, including
students, shoppers, and remitters.
To make PSBank Debit MasterCard top-of-mind,
we tapped a popular celebrity endorser who
embodies the qualities of the card. This campaign
was carried out on TV, print, digital/online
advertising, and branch merchandising.
The PSBank Euro Time Deposit and PSBank Euro Savings Account were offered at the
Paseo de Roxas branch using banners, flyers and other customer touch points.
PSBank Annual Report 2011 [ 11 ]
I grew up in a small seaside town where my childhood memories were filled
with days playing in the sand. That’s why I pity my kids, who were raised in the
city, and have to go the distance to discover the natural charm of living near the
sea.
Wouldn’t it be nice, I thought, to go to the beach and forget all your cares?
Wouldn’t that beat the usual trip to the mall, where all they could hear are the
usual city sounds?
I thought about these on my way home, while waiting in line with the rush-hour
crowd and standing in a crowded MRT coach. I suddenly realized I had spent
most of my adult life daydreaming. When will I finally break out of this routine?
I could have spent those precious hours playing with my kids, or cooking with
my wife. I could have spent more quality time with them. Yes, life is short – and
buying a car is one way for me to get the most out of life.
So I did.
As I drove my family in our brand-new car, I was happy to see the seaside town
where I grew up. Running barefoot in the sand with my family, I felt like a child
again.
I thought, I’m no longer daydreaming. Now I’m living my dream.
For many Filipinos, owning a car is a
dream.
With PSBank Auto Loan, you can turn
that dream into reality, allowing you
to get the most out of life.
PSBank offers flexible financing
terms, affordable monthly
amortizations, and competitive
interest rates.
In as fast as 24 hours, you will know
the credit decision via SMS so you
can drive home the car of your
dreams.
You can also get a discount when
you pay in advance or in excess
of your monthly due. Enjoy this
reward under Prime Rebate, the only
loan rebate program of its kind in
Philippine banking.
Driving the dream
PSBank Annual Report 2011 [ 13 ]
My friends say I’m old-fashioned. I say I’m just sentimental.
Perhaps it’s my way of hanging on to simple things in life. It also gives me
comfort, knowing that things keep on changing and getting complex by the day.
One of my most vivid memories are summers spent in my grandparents’ home,
where I played piko or bahay-bahayan with Ate in the backyard, and danced in the
rain. Life was simple back then.
Now at midlife, I’ve started to miss those simple joys. When I finally bought my
family a house we can call our own, I thought it’s not yet too late to relive those
memories.
In our family backyard, out in the sun, our weekends are reserved for delicious
meals and endless hours of bonding. This is my simple life. In that sense, yes, I am
old-fashioned, too.
To be sure, I’m content to be both.
After all, contentment is not getting what you want, but wanting what you get.
If you’ve found the house you love
and intend to make it your home,
why wait?
You can turn your dream into reality
with PSBank Home Loan. We offer
competitive interest rates, flexible
terms and a decision on your loan
application in five days or less via
SMS.
With its Prime Rebate feature,
PSBank Home Loan is the only
housing loan product that makes
clients earn rebates or savings when
they pay in advance or in excess of
their monthly amortizations.
Live with joy. . . now
PSBank Annual Report 2011 [ 15 ]
There are a few things I look forward to in life like going on a road trip to
undiscovered places.
It can be a 10-hour ride to Pagudpud or a quick drive to Subic. The destination is
not as important as the journey itself, the people you are with and the thrill that
comes with adventure.
I love the open road where possibilities are endless. A detour might bring me to a
nice, secluded beach where I just have to catch the waves.
It is during road trips like these when I feel free. It offers the perfect escape from
the demands of work. It’s a nice reminder that life exists beyond office walls, and
that there is more to life than a deadline.
But I know getting away from it all can sometimes become a pricey indulgence
when you don’t have a backup plan. At the end of the day, you realize that life is
like a road trip.
To get the most out of it, you have to be prepared to free your mind from worries.
An ounce of preparation is worth a
pound of cure. Whether hitting the
trail for a summer getaway, paying
for tuition, house or car repairs, or
anything where having cash is king,
you need a reliable partner to stretch
your wallet.
With PSBank Flexi Personal Loan, you
will always have access to your standby
revolving funds, day and night. It is a
low-interest, collateral-free personal
loan that lets you borrow up to
Php250,000. It’s also the only personal
loan that lets you earn discounts (term
loans only) for paying in advance or in
excess of your monthly amortization.
Use it in any PSBank, Metrobank,
Megalink, ExpressNet, or BancNet
ATMs nationwide, and Maestro Cirrus
ATMs worldwide.
Take the hassle away
PSBank Annual Report 2011 [ 17 ]
There is something about a new pair of shoes or a nice dress that sends a
tingle down my spine. Right from that moment when I discover that it fits
me perfectly, my mind immediately wanders off to all sort of places where
it would take me.
It’s hard to explain the kind of exhilarating confidence that a good buy
gives me. That’s why I can totally relate to a character in a film who said,
“Whenever I shop, I feel the world gets a little better.”
But unexpected things sometimes happen that keep me away from going
to my happy place. Like not having enough cash in my wallet. Or long lines
at the ATM. That’s why I make sure I always have a backup plan so I can
enjoy shopping without having to bring loads of cash.
I also found out that online shopping is the best thing that’s ever been
invented since shoes with wedges. I discovered the joy of clicking for an
item, paying for it right then and there. Without leaving the comfort of my
room, not rushing my shopping experience, just taking my time.
Thanks to these simple pleasures and conveniences, I get the most out of
life, one pair of shoes at a time.
Shopping doesn’t always have to be a guilty
indulgence if you can control your finances,
avoid overspending, or incurring debt.
PSBank offers two innovative and convenient
solutions to let you stay within your budget.
For the budget-conscious, there’s the PSBank
Prepaid MasterCard: a debit card, remittance
card, and internet cash card all rolled into one.
You don’t need to maintain a balance. It helps
you take control of your budget as you spend
only what you load into it.
For those seeking the convenience of a credit
card without the debt, there’s the PSBank Debit
MasterCard. It saves you from having to line up
at ATMs every time you shop. Unlike the PSBank
Prepaid MasterCard, the PSBank Debit Card
earns interest as you need to open and maintain
an account with PSBank.
You can use any of these cards to send your child
a regular cash allowance, remit money to your
loved ones, or pay your bills online.
Indulge responsibly
PSBank Annual Report 2011 [ 19 ]
I realized early on that simply being an employee wasn’t enough to support all
our financial needs. If my family and I were to live a good life, I need to go into
business.
So when an opportunity presented itself, I did not think twice. Sure, there were
some risks involved but there is no greater motivation for me than to ensure that
my loved ones live comfortably.
Thankfully, after the initial spurts and slow start, my small business finally headed
for takeoff. With clear goals, the challenges that come with an upstart venture
somehow seem more manageable.
When I started to reap its benefits, the fulfillment I got was by no means just
financial. Little victories propel me through life, and make the sacrifice worthwhile.
I visualize how my business will succeed and then find a way to make that dream
a reality. It may take time as things do not always happen as planned. But I’m
prepared to face whatever challenges come my way. To twist a popular adage: “It
is better to have tried and failed than never to have tried at all.” True in love, true in
business, true in life.
No business dream is too big nor too
small, as far as PSBank is concerned.
Whether you’re looking for funds to
manage your existing business or
to expand it, you can bring all your
business ideas to life with PSBank
SME Loan.
Our SME Loans are tailored to
meet the unique requirements of
your business, from fixed asset
acquisition, construction, or
additional working capital. You can
borrow from one to seven years.
And because of its Prime Rebate
feature, you can also get a discount
whenever you make advance or
excess payments on your SME Term
Loan.
Fueling your ideas
PSBank Annual Report 2011 [ 21 ]
To win the hearts and minds of our customers, we must be able to transform our organization to one that enables us to succeed in a fast-changing environment. This requires that we develop the best talents.
To support this transformation, we streamlined our
organization to focus more closely on the consumer, spot
greater opportunities and create economies of scale.
We also sustained our investment in our people and their
development. In 2011, 53 PSBankers graduated from our
Staff Professional Enhancement and Development (SPEED)
program, which prepares them for leadership positions in our
organization.
For PSBank, engaging employees to volunteer for good causes
is a win-win proposition. Volunteerism builds teamwork and
cooperation, and creates personal fulfillment and satisfaction
among our people. In 2011, PSBankers had the opportunity to
contribute in causes such as the following:
Our Bank-wide blood drive was able
to collect blood donations that can potentially save the lives
of 776 child patients of the Philippine Children Medical Center.
PCMC recognized our active participation since 2009 during its
12th Annual Blood Drive Recognition Program.
PSBankers, along with their families and
friends, joined the “Run for Literacy” organized by the Millicent
Foundation for its scholarship program and textbook drive for
day care centers in Manila. PSBank was recognized for having
the most number of participants in the event.
One hundred PSBankers joined thousands
of runners in Operation Smile’s “500 Smile Run” in Manila.
Operation Smile seeks to help indigent patients with cleft lip,
cleft palate and other facial deformities by funding their facial
reconstructive surgeries.
Building a culture of success
People
[ 22 ] PSBank Annual Report 2011
Our People Corporate Social Responsibility
We are committed to making a difference, not only in areas where we operate, but in the lives of the next generation of Filipinos who will inherit the future. PSBank’s philanthropic approach is primarily related to children and education.
In 2011, we sustained our financial support to the following
corporate social responsibility programs:
This funded
the scholarships of 40 elementary and high school
students from the Association of Chinese-Filipino Schools
in the Philippines (ACFSP), and 10 college students from
the Chiang Kai Shek College (CKSC) for school year 2011-
2012. The program started in 2008.
In the name of
depositors who won scholarships, PSBank has been
sponsoring the elementary or high school education of
less-fortunate children from World Vision and children
from Resources for the Blind since 2008.
For school year 2011-2012, the program supported a total of 85
scholars.
Every year, we
help World Vision, Resources for the Blind, and the Chosen
Children Village Foundation in their noble mission of providing
food, shelter, education and medical assistance to indigent,
visually impaired and special children, and empowering their
families through livelihood opportunities.
We remained a program partner in the
annual Search for the Country’s Outstanding Policemen in
Service (COPS). We help promote the program and use our
branch network nationwide to accept nominations.
Differentiating
through
caring
PSBank Annual Report 2011 [ 23 ]
Responsibility for managing risks rests on every PSBank employee. Our Board and senior
management are actively involved in planning, approving, reviewing, and assessing risks
through various committees. The parameters they set govern all our risk-taking activities.
Building a strong risk management culture
Risk Management Structure
The Board of Directors takes the lead in all major initiatives.
It approves broad risk management strategies and policies,
and ensures that these are consistent with the Bank’s overall
objectives.
The Risk Management Committee (RMC) is comprised of at
least three Directors appointed by the Board. They possess
expertise and knowledge of the Bank’s risk exposures, which
enable them to develop appropriate strategies for preventing
or minimizing the impact of losses.
Overall responsibility for the Bank’s risk management
process rests with the RMC. It formulates policies and
strategies to identify, measure/track, manage and limit the
Bank’s risks.
The RMC ensures that the system of limits approved by the
Board remains effective. It also makes certain that limits
are observed and that immediate corrective actions are
taken whenever needed. The Risk Management Office
(RMO), together with the President, various committees and
management, support the RMC in the fulfillment of its duties
and responsibilities.
Risk Management
[ 24 ] PSBank Annual Report 2011
From:
To:
Subject:
RMO is independent of any line function and reports
directly to the Board through the RMC. The RMO supports
the RMC in carrying out its responsibilities by:
maintaining the risk management policies approved by
the RMC and the Board;
management policies and making or elevating
recommendations that enhance the risk management
process to the RMC and the Board, for their approval; and
are identified, measured, analyzed, reported to and
understood by risk takers, management, and the
Board. It analyzes limit exceptions and recommends
enhancements to the limit structure.
Various Types of Risk
Credit Risk
Credit risk is the risk that a counterparty will fail to meet its
contractual obligation. PSBank’s lending business follows
credit policy guidelines set by the Board, RMC, and RMO.
These guidelines serve as the Bank’s minimum standards
for extending credit. Everyone engaged in the credit
process are required to understand and adhere to these
policies.
PSBank’s product manuals contain business plans and
define the business parameters by which credit activity is
to be performed.
Before extending a loan, the Bank observes a system of
checks and balances, including the approval of at least two
credit officers through the Credit Committee (Crecom),
Executive Committee (Excom), or the Board. The RMC
reviews the Bank’s business strategies and ensures that
revenue-generating activities meet its risk standards.
PSBank holds regular audit and quality assurance checks
across the organization. Its Board – through the Excom,
Crecom, and RMC – ensures that all business segments
follow sound credit policies and practices.
The Bank manages risk concentration by type of individual
or group of borrowers, by geographical region, and by
industry sector. It assesses the credit quality of financial
assets using the Bangko Sentral ng Pilipinas’ (BSP) credit
classifications.
In 2011, enhanced credit scoring models were
implemented for consumer loans. Separately, a Borrower
Risk Rating was piloted for SME loans, supported with
qualitative evaluation.
Stress testing models were revisited, and as a result,
alternative models were put in place to simultaneously guide
the management in terms of macroeconomic indicators
movements and portfolio quality trends.
Relative to the enhancements in the credit scoring models in
2011, the 10-point Interim Credit Rating System (ICRS) of the
Bank was enhanced. Each risk rating is mapped to a credit
score and BSP loan grade matrix that varies by product.
Other related information can be found in the credit risk
discussion in Note 5 of the Financial Statements.
Market Risk
This covers the areas of trading, interest rate, and liquidity risks.
Trading market risk is the risk to earnings and capital arising
from changes in the value of traded portfolios of financial
instruments. Interest rate risk arises from movements in
interest rates. Liquidity risk is the inability to meet obligations
when they fall due without incurring unacceptable losses.
The Bank’s market risk policies and implementing guidelines
are regularly reviewed by the Assets & Liabilities Committee
(ALCO), RMC and the Board to ensure that these are up-to-date
and in line with changes in the economy, environment and
regulations.
The RMC and the Board set the comprehensive market risk limit
structure and define the parameters of market activities that
the Bank can engage in. The Bank utilizes various measurement
and monitoring tools to ensure risk-taking activities are
managed within instituted market risk parameters.
Trading Market Risk
PSBank’s trading portfolios are currently composed of peso-
and dollar-denominated sovereign debt securities that are
marked-to-market daily.
PSBank uses Value-at-Risk (VaR) to measure the extent of
market risk exposure arising from these portfolios. VaR is a
statistical measure that calculates the maximum potential
loss from a portfolio over a holding period, within a given
confidence level. Our current VaR model is based on a historical
simulation methodology with a one-day holding period and a
99% confidence level.
The Bank also performs back testing to validate the VaR model,
and stress testing to determine the impact of extreme market
movements on our portfolios. It has established position limits
for its trading portfolios and closely monitors its daily profit
and loss against loss triggers and stop-loss limits.
PSBank Annual Report 2011 [ 25 ]
To a certain extent, the Bank also carries foreign exchange
(FX) risk. It is the Bank’s policy to maintain exposures within
approved position and loss limits and within regulatory
guidelines. The Bank also uses VaR to measure the extent of
market risk exposure arising from its FX position.
The Bank uses its BSP-approved Type 3 Derivative License for
plain vanilla FX forwards to manage its FX risk against adverse
exchange rate movements.
Structural Interest Rate Risk
The interest rate sensitivity gap report measures interest rate
risk by identifying gaps between repricing dates of assets and
liabilities. The Bank’s sensitivity gap model calculates the effect
of possible rate movements on its interest rate profile.
PSBank uses the sensitivity gap model to estimate its Earnings-
At-Risk (EAR) should interest rates move against our interest
rate profile. Our EAR limits are based on a percentage of
PSBank’s projected earnings and capital for the year. We also
perform stress-testing analysis to measure the impact of
various scenarios based on interest rate volatility and shift in
the yield curve.
The ALCO is responsible for managing PSBank’s structural
interest rate exposure. Its goal is to achieve a desired overall
interest rate profile while remaining flexible to interest rate
movements and changes in economic conditions. RMO and
RMC review and oversee its interest rate risks.
Liquidity Risk
In managing its liquidity position, the Bank ensures that it has
more than adequate funds to meet its maturing obligations.
PSBank uses the Maximum Cumulative Outflow (MCO) Model
to measure liquidity risk arising from the mismatches of its
assets and liabilities.
The Bank administers stress testing to assess its funding
needs and strategies under different conditions. Stress testing
enables the Bank to gauge its capacity to withstand both
temporary and long-term liquidity disruptions.
The Liquidity Contingency Funding Plan (LCFP) helps the Bank
anticipate how to manage a liquidity crisis, whether under
moderate, severe, or extreme stress scenario. Liquidity limits
for normal and stress conditions cap the projected outflows on
a cumulative and per tenor basis.
PSBank discourages dependence on Large Funds Providers
(LFPs) so that it will not be vulnerable to a substantial drop in
deposit level should there be an outflow of large deposits.
ALCO is responsible for managing the liquidity of PSBank while
RMO and RMC review and oversee the Bank’s overall liquidity
risk management.
Operational Risk
Operational Risk is the risk of loss resulting from inadequate or
failed internal processes, people and systems or from external
events. To mitigate these, PSBank constantly strives to maintain
our strong “control culture,” prudent use of technology and
effective internal control system, which are key factors towards
continuous self-improvement under a “no surprise” operating
environment.
PSBank’s Board-approved bankwide organizational chart
clearly establishes areas of management responsibility,
accountability and reporting lines for all its senior officers.
Operational risk management policies and frameworks are
continuously reviewed and updated, subject to RMC and Board
approvals to ensure that they remain relevant and effective.
The Bank’s products and operating manuals, policies and
procedures spell out internal controls implemented by its
business and operating support units. Its Internal Audit Group
(IAG) regularly reviews and provides independent assurance on
control adequacy and compliance with these manuals.
PSBank continually identifies and assesses operational risks
across the organization and develops controls to mitigate
and manage them as part of continuing efforts to enhance its
Operational Risk Management Framework.
Risk Management
[ 26 ] PSBank Annual Report 2011
To ensure that the Bank manages all operational risks
adequately, specialized functions are engaged in risk
management. These include its Information Technology,
Information Security, Systems Quality Assurance, Financial
Control, Legal, Compliance, Human Resources and Security
Command. Its IAG regularly reports to the Board’s Audit
Committee on the effectiveness of internal controls.
The Bank likewise has a Business Continuity Plan and a Disaster
Recovery Program that are reviewed and tested annually
on a per segment and on a bankwide basis to ensure their
effectiveness in the advent of business disruptions, system
failures and disasters.
Technology Risk
Technology risk is the risk to earnings or capital arising from
deficiencies in systems design, implementation, ongoing
maintenance of systems or equipment and the failure to
establish adequate security measures, contingency plans,
testing and auditing standards.
To provide simpler, faster, more convenient and secured
banking services to its growing clientele and to avail of an
advanced Management Information System that enables the
Bank to make fast and well-informed business decisions, it
continually invests in Information Technology by venturing
into core business process automations, key system
enhancements, and information security solutions.
Given this heavily automated operating environment, PSBank
makes sure that it continuously identifies and quantifies
risks to the greatest extent possible and establishes controls
to manage technology-associated risks through effective
planning, proper implementation, periodic measurement and
monitoring of performance.
Legal Risk
Legal risk is the potential loss due to non-existent, incomplete,
incorrect, and unenforceable documentation that the Bank
uses to protect and enforce its rights under contracts and
obligations.
A legal review process, which its Legal Department performs,
is the primary control mechanism for this type of risk to ensure
that the Bank’s contracts and documentation adequately
protects its interests and complies with applicable legal and
regulatory requirements.
Regulatory Risk
Regulatory Risk, also known as Compliance Risk, covers the
potential loss from non-compliance with laws, rules and
regulations, policies and procedures, and ethical standards.
PSBank recognizes that compliance risk can diminish its
reputation, reduce its franchise value, limit its business
opportunities, and reduce its potential for expansion. Thus,
PSBank, guided by its Compliance Office, continuously
promotes a culture of compliance.
Strategic Risk
Strategic risk is the current and prospective impact on
earnings or capital arising from adverse business decisions,
improper resolution of conflicts, and slow response to
industry changes.
Strategic risk can influence the Bank’s long-term goals,
business strategies, and resources. Thus, the Bank utilizes
both tangible and intangible resources to carry out its
business strategies. These include communication channels,
operating systems, delivery networks, and managerial
capacities and capabilities.
Reputational Risk
Reputational risk is the current and prospective impact on
earnings or capital arising from negative public opinion.
This affects PSBank’s ability to establish new relationships
or services, or manage existing relationships. The risk may
expose the Bank to litigation, financial loss, or a decline in
customer base.
All employees are responsible for building PSBank’s
reputation and exercising an abundance of caution when
dealing with customers and communities.
ICAAP
The issuance of BSP Circular No. 639 covering the Internal
Capital Adequacy Assessment Process (ICAAP) in 2009
supplements the BSP’s risk-based capital adequacy
framework under Circular No. 538. In compliance with this
circular, the Metrobank Group has adopted and developed
its ICAAP framework to ensure that the appropriate level
and quality of capital are maintained by the Group.
Under this framework, the assessment of risks extends
beyond the Pillar 1 set of credit, market and operational
risks and onto other risks deemed material by the Group.
The level and structure of capital are assessed and
determined in light of the Group’s business environment,
plans, performance, risks and budget; as well as regulatory
directives. PSBank follows the Group’s ICAAP framework and
submits the result of its assessment to the Parent Company.
The BSP requires submission of an ICAAP report every
January 31 of each year.
PSBank Annual Report 2011 [ 27 ]
PSBank adheres to principles of good management, transparency, and the continuous
enhancement of control systems in the interest of stakeholders. These are regarded as key
elements of its strategy of achieving sustainability in its overall business.
Adhering to sound corporate governance
PSBank’s corporate culture promotes confidence in the Bank
and is an essential component in the long-term creation of
shareholder value.
The Bank believes good corporate governance is
characterized, not only by observance of formal regulations,
but also by responsible management put into action. It aims
to be transparent in all its dealings, comply with disclosure
policies, act with honesty and fairness, and provide reliable
service and accountability for all its actions.
Bank initiatives in 2011
For the second consecutive year, PSBank obtained a
composite CAMELS rating of “4” released on 28 October 2011,
based on the Bangko Sentral ng Pilipinas (BSP) Report of
Examination as of 30 September 2010.
CAMELS (Capital, Assets, Management, Earnings, Liquidity
and Sensitivity to Risks) is a bank rating system in which
bank supervisory authorities such as the BSP rate financial
institutions. A rating of “4” means that the BSP found no major
supervisory concerns in PSBank and that it is fundamentally
sound with minor weaknesses that can be addressed by
management in the normal course of business.
In December 2011, PSBank amended its Compliance Manual,
in response to the BSP’s call to sustain improvements in
its Compliance Program. The amendments strengthened
the personnel complement of the Compliance Office and
rationalized compliance checking for head office units
and branches. The Bank’s Corporate Governance Manual
was also updated and approved by its Board of Directors
in December 2010, ahead of the March 2011 regulatory
deadline. The updated manual is posted on the Bank’s
website, www.psbank.com.ph, and on its intranet called
InfoChannel for the knowledge and guidance of all its
stakeholders.
PSBank actively discloses market-sensitive information and
material changes in its operations to the Philippine Stock
Exchange (PSE), along with the Securities and Exchange
Commission (SEC), and the BSP. It complies with reporting
Corporate Governance
principles
[ 28 ] PSBank Annual Report 2011
requirements by timely submitting complete and accurate
reports. It also ensures transparency to shareholders by posting
its latest public disclosures on the Investor Relations section of its
website. These include PSBank’s disclosures to regulators, financial
performance updates, dividend declarations, and other corporate
developments.
The Amended Rule on the Minimum Public Ownership was
reported to the PSBank Board of Directors through its Corporate
Governance committee on 24 January 2012. Through this new
rule, the PSE would like to ensure that there is sufficient public
participation in the ownership of corporations. PSBank’s public
ownership as of end-December 2011 is equivalent to 22.77%, as
disclosed to the PSE.
Corporate Governance Policies
The Bank’s Manual of Corporate Governance seeks to
institutionalize the principles of good corporate governance in
the entire organization. It also follows the principles of corporate
governance initially set forth by the SEC and BSP.
PSBank’s Corporate Governance Code covers the following key
areas:
1. The principles of corporate governance, namely, fairness,
accountability and transparency that the Bank adheres to;
2. The establishment of a compliance system in which the Board
of Directors is responsible for PSBank’s long-term success
and competitiveness in a manner consistent with its fiduciary
responsibilities;
3. The duties and responsibilities of the Board of Directors;
4. The role of the Independent Director;
5. The organization of Board committees, specifically the
Nominations Committee, Compensation and Remuneration
Committee, Audit Committee, Risk Management Committee,
Corporate Governance Committee, Executive Committee, and
Trust Committee, to aid in complying with principles of good
corporate governance;
6. The roles of the Corporate Secretary, External Auditor,
Chief Audit Executive and the Compliance Officer in enabling
an environment of good corporate governance;
7. The requirement to communicate the contents of the manual
to all directors, executives and employees of the company;
8. The continuing education and training needed on corporate
governance principles;
9. The reportorial or disclosure system on corporate governance;
10. The Bank’s commitment to respect and promote investors’
rights and protection, including the voting right, pre-emptive
right, power of inspection, right to information, right to
dividends, and appraisal right;
11. The annual evaluation of the Board as a body, the performance
of its oversight committees and each of its directors; and the
12. Penalties for non-compliance with the corporate governance
manual.
PSBank's Corporate Governance
initiatives (2002-2010)
Over the years, PSBank has consistently
pursued a strategy of providing a sustainable
increase in shareholder value and efficiency
in all aspects of operations. Below are the
initiatives it has done in recent years in
pursuit of good corporate governance:
PSBank created the Manual of Corporate
Governance in compliance with SEC
guidelines.
The Bank started appointing independent
directors, all of whom passed an
evaluation process and attended the
requisite seminar on corporate governance
prior to sitting on the Board.
PSBank amended its corporate by-laws
to include provisions on independent
directors and the creation of a
Nominations Committee. This was in
addition to provisions on the conduct of
meetings, creation of committees, and
definition of the duties and responsibilities
of the Bank’s directors and officers.
In January, the Bank revised its Code of
Conduct in conformity with new laws and
enactments, BSP guidelines and circulars,
as well as its policies and procedures.
In March, the Bank initiated a roundtable
discussion on Corporate Governance
among senior management, the Board
of Directors and its advisers, and BSP.
This was consistent with its efforts to
provide venues for continuing education
and updates on best industry practices.
The discussion centered on how banks’
corporate governance practices drive their
CAMELS rating.
PSBank again updated its corporate by-
laws to rationalize the composition of
the Board and reduce the number of its
directors from 11 directors to nine.
2 0 0 2
2 0 0 5
2 0 0 6
2 0 0 9
2 0 1 0
PSBank Annual Report 2011 [ 29 ]
The Board sets strategic goals and procedures to guide and
direct the Bank’s activities and policy decisions, and monitor
management performance.
There are nine directors on PSBank’s Board who are all
qualified business professionals with the required expertise
and experience in directing the Bank’s strategic path. They
are elected by stockholders entitled to vote during the
Annual Stockholders’ Meeting of the Bank.
The Board approves the overall business strategy of the Bank,
including the approval of risk policy and risk management
procedures. Individual Board members avoid conflicts of
interest in their activities and other business commitments.
The Board oversees the activities of Senior Management
team members and judges their performance.based on
sufficient and timely information.
PSBank has consistently maintained the presence of
independent directors who provide independent judgment,
outside experience, and objectivity. The Chairman ensures
that the Board and its different committees are able to
function effectively.
Attendance in Meetings
PSBank’s Board held 12 regular meetings in 2011, in addition
to the annual stockholders and organizational meetings. The
attendance of PSBank directors was at 99% in 2011. The
attendance rate was at 100% in 2010 and 95% in 2009 and in
2008.
Code of Business Conduct
PSBank’s amended Code of Conduct seeks to define the
standards that must be followed by PSBank officers and staff in
all business dealings and relationships.
The Code includes the following provisions:
1. A discussion of the disciplinary process which ensures
compliance with the Bank’s policies and procedures;
2. General policies to establish a professional working
environment and secure a favorable reputation for the Bank;
3. Corrective measures for unacceptable behavior or failure to
comply with the Bank’s rules, policies and procedures; and
4. Schedule of penalties for attendance and punctuality, attire
requirements, conduct and behavior, dishonesty, health,
safety and security, reporting of violations, and information
security to serve as a guide for management. The code
of conduct also includes provisions on management of
personal finances, conflict of interest, non-disclosure of
information, and insider information.
Corporate Governance Scorecard
PSBank has been an active participant in the Institute of
Corporate Directors’ (ICD) annual Corporate Governance
Scorecard project for Publicly Listed Companies (PLCs) since
2008. The CG Scorecard project ranks PLCs according to
their performance relative to a set of corporate governance
criteria. This includes policies and practices relating to Rights
of Shareholders, Disclosure and Transparency, and Board
Responsibilities. The project aims to raise the standards of
corporate governance practices by ensuring compliance
to minimum regulatory requirements and encouraging
the adoption of recognized best practices in corporate
governance.
The CG Scorecard project is jointly administered with ICD’s
partners, namely, the SEC, the Philippine Stock Exchange, the
Institute of Internal Auditors of the Philippines, the Ateneo
Law School and the Center for International Private Enterprise.
The ICD is an institute for and by corporate directors who are
committed to the pursuit of professional practice of corporate
directorship in line with corporate governance principles.
PSBank also accomplishes a similar scorecard for the BSP, also
in coordination with the ICD.
Board of Directors
The Board of Directors is committed to uphold corporate
governance principles. It is accountable to PSBank
shareholders, stakeholders and the banking public in
safeguarding their investment and maintaining public trust.
Corporate Governance
ATTENDANCE IN 2011 BOARD MEETINGS
Samson C. Lim
David T. Go
1 2 1 2
9 9
* Term expired in April 2011
** Term started 1 September 2011
DIRECTORS
Jose T. Pardo 1 2 1 2
Amelia B. Cabal **
Pascual M. Garcia III
4 4
1 2 1 2
Joaquin Aligguy
Ma. Theresa G. Barretto
1 2 1 2
1 2 1 2
Regis V. Puno * 3 3
Margaret Ty Cham 1 2 1 2
Vicente R. Cuna, Jr. * 3 3
Arthur V. Ty 1 1 1 2 Y
Y
Y
Y
N / A
Y
Y
Y
N / A
Y
N / A
Meetings attended
No. of Meetings
ASM
[ 30 ] PSBank Annual Report 2011
In addition to regular meetings, special Board meetings may
be called by the Chairman, President, or any three directors.
Directors are also required to attend regular committee
meetings in addition to Board meetings. Committee
memberships are assigned based on expertise and the
requirements of each committee.
The following PSBank Board Oversight committees have
one or more independent directors as members: Audit,
Compensation and Remuneration, Nominations, and
Corporate Governance. Following BSP regulations, no
member of the Executive Committee or the Trust Committee
sits in the Audit Committee.
Each director receives a monthly professional fee for
attending Board and committee meetings. This is also
in consideration of their valuable contributions in the
formulation of the Bank’s overall strategy. The total per diem
and transportation allowance paid to directors for their
attendance in Board meetings in 2011 was Php11.29 million.
The Bank’s remuneration policy for its directors indicates that
the chairman, vice chairman and each of its directors shall
receive reasonable per diems for attendance at any Board
meeting. There is nothing in the by-laws of the Bank that
prevents any director from serving any other capacity and
receiving compensation.
Prior to Board meetings, all Directors are provided
with documents on PSBank’s financial and operational
performance, various committee activities, regulatory
developments, and items for their information and
approval. The Board has access to the Corporate Secretary
and Assistant Corporate Secretary who manage the flow of
information to the Board prior to the meetings.
Board members also have access to a permanent
compilation of documents related to past Board activities.
They can readily seek clarification from management should
they have concerns about the Bank or any of the items
submitted for their consideration.
The Board also reviews and approves all product and
operations manuals to ensure that regulatory changes and
best practices are considered and integrated in PSBank’s
policies and procedures.
For the fourth consecutive year, the Board members have
undergone a self-evaluation of their performance using
rating sheets from the Corporate Governance committee.
The exercise aims to ensure their continuing effectiveness
in the performance of their duties and to identify possible
areas for improvement. The Board members also objectively
assess the annual performance of each Board committee
where they serve either as chair or member.
Corporate Governance Committee
Executive Committee
Nominations Committee
Compensation / Remuneration Committee
Management Committees All Business,
Finance,
Operations,
Security,
and other
support groups
Compliance
Board-Level Committees
B O A R D O F D I R E C T O R S
Trust Committee
Trust
Audit Committee
Internal Audit
Compliance
Risk Management Committee
RMOP R E S I D E N T
PSBank Annual Report 2011 [ 31 ]
Board-level Committees
To aid in corporate governance, seven committees were
established to support the Board in the performance of its
functions.
EXECUTIVE COMMITTEE reviews and approves credit
proposals within its limits. It recommends additional
conditions and requirements on applications for Board
approval. The committee is composed of Board members,
as well as credit representatives from both Metrobank and
PSBank.
Jose T. Pardo, Chairman, Independent Director
Samson C. Lim, Independent Director
Joaquin Aligguy
Amelia B. Cabal *
Emma B. Co Chief Audit Executive
* Appointed as Member in September 2011
David T. Go, Chairman *
Amelia B. Cabal **
Pascual M. Garcia III
Arthur V. Ty
* Appointed as Chairman in April 2011
** Appointed as Member in September 2011
Bernardito M. Lapuz Metrobank Representative
Edmund A. Go, Adviser
Samson C. Lim, Chairman, Independent Director
Jose T. Pardo, Independent Director
David T. Go *
Margaret Ty Cham **
Amelia B. Cabal ***
* Appointed as Member in May 2011
** Appointed as Member in July 2011
*** Appointed as Member in September 2011
**** Term expired in April 2011
Vicente R. Cuna, Jr.****
Regis V. Puno ****
Arthur V. Ty, Chairman
Vicente R. Cuna, Jr., Vice Chairman*
Pascual M. Garcia III
Ma. Theresa G. Barretto
Margaret Ty Cham
Rolando A. Rodriguez **
Corazon Ma. Therese B. NepomucenoMetrobank Representative
Pablito C. Veloria PSBank Representative
* Term expired in April 2011
** Retired effective July 2011
AUDIT COMMITTEE provides independent oversight of
the Bank’s internal controls and financial reporting, risk
management, ethical environment, compliance with laws
and regulations, and the internal audit and external audit
activities. The Committee is composed of Board members,
two of whom shall be independent directors, including the
chairman. These members should preferably have auditing,
accounting or related financial management expertise. The
Committee meets monthly.
assesses the probability
of each risk and estimates its possible effects and costs.
It also develops a written plan defining the strategies for
managing and controlling risks, and communicates the
risk management plan to affected parties. The committee
is composed of at least three members of the Board who
possess a range of expertise as well as knowledge of the
Bank’s risk exposures. It is composed of four members of the
Board and a representative from Metrobank. The Committee
meets monthly.
CORPORATE GOVERNANCE COMMITTEE assists the
Board in fulfilling its corporate governance responsibilities.
It ensures the Board’s effectiveness and due performance
of corporate governance principles and guidelines. The
Committee meets at least quarterly.
Corporate Governance
Maris Lou S. VelicariaPSBank Representative
4 5
3 3
5 5
5 5
5 5
4 4
5 5
4 4
Committee Members Meetings attended
No. of Meetings
1 1
1 2 1 2
1 1 1 2
1 2 1 2
4 4
1 2 1 2
9 9
3 4
1 2 1 2
1 2 1 2
1 0 1 2
1 2 1 2
6 7
6 7
4 5
3 3
3 3
1 1
1 1Committee Members Meetings attended
No. of Meetings
Committee Members Meetings attended
No. of Meetings
Committee Members Meetings attended
No. of Meetings
[ 32 ] PSBank Annual Report 2011
David T. Go, Chairman *
Ma. Theresa G. Barretto
Pascual M. Garcia III
Margaret Ty Cham
Edmund A. Go, Adviser
* Appointed as Chairman in June 2011
** Term expired in April 2011
Regis V. Puno **
Stella A. Sampayan Trust Officer
Arthur V. Ty, Chairman
Samson C. Lim, Independent Director
Pascual M. Garcia III
Jose T. Pardo, Chairman, Independent Director
Arthur V. Ty
Joaquin Aligguy
Ma. Rita Rosette R. VillaminHR Group Head
TRUST COMMITTEE supervises the proper exercise of
the Bank’s fiduciary powers. This includes the acceptance
and closing of trust and other fiduciary accounts, review
of assets placed under fiduciary custody, and investment,
reinvestment and disposition of funds and property. The
committee is composed of at least five members including
the President and Trust Officer, who is a non-voting member.
The Committee meets quarterly.
COMPENSATION AND REMUNERATION COMMITTEE
establishes a formal and transparent procedure for
developing a policy on executive remuneration. It is
composed of at least three members, one of whom shall
be an independent director. The head of the Bank’s Human
Resources Group sits in this committee as a resource person.
The Committee meets at least once a year.
Executive Management
The Board appoints the President who is responsible for
managing and implementing the Bank’s business strategies
and day-to-day operations. The President’s function within
the organization is separate and distinct from the Chairman
and Vice Chairmen of the Board, which are non-executive
positions.
Senior Management consists of a core group of individuals
responsible for overseeing Bank operations. They support the
President through their leadership of various management
committees.
They have the necessary skills to manage businesses under
their supervision, as well as impose appropriate control
over key individuals in these areas. They contribute to
good governance by supervising line managers in specific
business areas through ways consistent with Board-approved
policies and procedures. Guided by an organizational
strategy, management decision-making is supported by
financial and non-financial performance metrics. This allows
management to measure the efficiency and effectiveness of
various operating groups. Financial reports, based on robust
underlying accounting systems, are regularly generated,
analyzed and presented to Senior Management.
Audit Committee
The Audit Committee serves as an independent oversight of
the Board to ensure that the Bank has strong and effective
independence, governance, risk management, internal
control, compliance, and financial reporting.
NOMINATIONS COMMITTEE reviews and evaluates all
nominees to the Board. It is mandated to have at least
three voting member directors, one of whom must be
independent. The Nominations and Review Committee is
guided by its charter, as well as Bangko Sentral guidelines for
the qualification and disqualification of directors set forth in
the Manual of Regulations for Banks. The Committee meets
at least once a year.
3 4
4 4
4 4
4 4
4 4
1 1
4 4
2 2
2 2
2 2
1 1
1 1
1 1
1 1
Committee Members Meetings attended
No. of Meetings
Committee Members Meetings attended
No. of Meetings
Committee Members Meetings attended
No. of Meetings
PSBank Annual Report 2011 [ 33 ]
In 2011, the Committee had 12 meetings to discuss reviews on branches, head office units, systems and applications, case investigations, special audits, and details on internal control compliance. Regulatory compliance updates were also taken up during the committee meetings. The Committee also reviewed and approved the following with the support of internal and external auditors: 1. 2012 Annual Risk-Based Internal Audit Plan;2. Revised Internal Audit Risk-Based Planning Framework;3. Revised Audit Committee and Internal Audit Charters;4. Revised Audit Rating System for IT Audit5. Risk-Based Business Continuity Plan (BCP) Testing and Evaluation Drill Audit Rating System6. 2011 year-end review conducted by external audit firm SGV and Co. PSBank engages external auditors to review internal control processes related to the disclosure of financial statements. They should exercise due professional care in the conduct of audit reviews and examinations. The Audit Committee approved audit and related fees of Php2.0 million in 2011 and 2010 for services normally provided in connection with statutory and regulatory filings or engagements. Internal Audit and CompliancePSBank has established internal controls and systems in various areas of operations to protect it from intrinsic business risks. The Bank’s Internal Audit Group evaluates the effectiveness of these control systems and compliance programs, and recommends measures to improve governance, risk management, and internal control processes. The Bank’s three-pronged approach ensures compliance within the organization:
Coordinators conduct random compliance testing to develop a compliance culture across the ranks. A reporting process helps the Chief Compliance Officer and the Chief Audit Executive detect any regulatory infractions.
branches and other operating units. Independent Compliance Testing is conducted to ensure adherence to anti-money laundering rules and other regulatory requirements.
validate testing by Compliance Coordinators and Internal Auditors. The Chief Compliance Officer also conducts random visits to PSBank branches and head office units to check the progress of compliance testing.
January 2011, the Compliance Office oversaw the resolution of all AMLA exceptions cited in the final Audit reports of all
branches and Head Office units. It discussed the exceptions with these groups so that they could determine their action plans and final resolution within a mandated or agreed deadline. The Chief Compliance Officer continues to conduct Quarterly Compliance Forums to regularly update all Compliance Coordinators, Auxiliary Compliance Officers and Internal Audit Officers on recently issued regulatory requirements. Enhancement trainings on AMLA issues, Compliance Testing, Corporate Governance, and CAMELS are conducted in these forums. AMLA TrainingPSBank ensures that all its newly hired employees undergo the basic Anti-Money Laundering (AML) training. For front-liners and officers, the Bank conducts seminars for a more in-depth understanding of AMLA regulations and its applications in day-to-day banking transactions. The Bank safeguards against money laundering and curbs possible fraudulent accounts by strictly adopting Know-Your-Customers business principles and the latest principles in the Updated Anti-Money Laundering Rules and Regulations. In support of the government’s commitment to fight money laundering, PSBank’s Board of Directors joined a group-wide Anti-Money Laundering seminar in July 2011. The seminar was conducted by the Anti-Money Laundering Council (AMLC) and attended by the Metrobank Group’s Board of Directors and Senior Officers. The Board has also reviewed and approved in August 2011 the AMLA-MLPP (Manual on Money Laundering and Terrorist Financing Prevention Program), an urgent requirement for all banking institutions. The manual also incorporated changes to reflect AMLA issues and complement bank policies and procedures. In 2011, the Bank completed its CG Orientation seminars for all junior officers with ranks of manager and senior manager. The seminars aimed to impart the value of good corporate governance practices in the performance of their tasks. The training was initiated by the Compliance Office in coordination with the Human Resources Group’s Training Department. As of December 2011, all of the Bank’s 180 line officers attended the seminar. Moving ForwardPSBank believes that good governance is key to building a culture of compliance which will help mitigate risks and prepare the Bank to face regulatory and industry demands.
It aims to combine increased Board oversight, management
expertise, enhanced services and technology to have an
effective operating framework that delivers long-term
results. It expects to transform these bankwide programs
into a business culture that upholds fairness, accountability
and transparency in all aspects of its operations.
Corporate Governance
[ 34 ] PSBank Annual Report 2011
Audit Committee Report
The Audit Committee provided assistance to the Board
in fulfilling its oversight function on the Bank’s financial
reporting and control; governance and risk management
processes; and internal and external audit functions.
Management is responsible for the preparation, integrity, and
fair presentation of the Bank’s financial statements prepared
in accordance with Philippine Financial Reporting Standards.
In 2011, the Audit Committee composed of four members,
two of whom are independent directors, performed the
following in their monthly meetings:
and Sycip Gorres and Velayo’s (SGV) overall scope and plans;
with SGV, who is responsible for expressing an independent
opinion on the audited financial statements and their
conformity with Philippine Financial Reporting Standards;
evaluations of internal control processes together
with managements’ action plans and timetable for the
implementation of recommendations to improve the
operations of the branches and head office units including
the information systems and security;
risk mitigation efforts of the Bank;
Audit Committee Charter which was ratified in March 2011;
competencies, activities, and effectiveness;
quality assessment of IAG’s conformance with the
International Professional Practices Framework for Internal
Auditing;
applicable laws, rules, regulations, code of conduct as well as
the adequacy and effectiveness of internal control system.
Based on the reviews and discussions undertaken and subject
to the limitations on the roles and responsibilities provided for
in the Audit Committee Charter, the Committee recommends
that the audited financial statements be included in the
Annual Report for the year ended 31 December 2011, for
filing with the Securities and Exchange Commission and other
regulatory bodies.
29 February 2012
Report of the Audit Committee to the Board of Directors
For the year ended 31 December 2011
Audit Committee Report
JOSE T. PARDO SAMSON C. LIM
Audit Committee Chairman Member
JOAQUIN ALIGGUY AMELIA B. CABAL EMMA B. CO
Member Member Member
PSBank Annual Report 2011 [ 35 ]
ARTHUR V. TY
Vice ChairmanJOSE T. PARDO
Chairman / Independent Director
JOAQUIN ALIGGUY
Director
PASCUAL M. GARCIA III
Director / President
AMELIA B. CABAL
Director
MA. THERESA G. BARRETTO
Director
DAVID T. GO
Director
MARGARET TY CHAM
Director
POCHOLO V. DELA PEÑA
Corporate Secretary
SAMSON C. LIM
Independent Director
JOAQUIN ALIGGUY
Director
Board of Directors
[ 36 ] PSBank Annual Report 2011
JOSE T. PARDOChairman / Independent Director
Chairman since 2003. Chairman, Philippine Stock Exchange.
Director of National Grid Corp. of the Philippines. Former
Secretary, Department of Finance and Department of Trade
and Industry. Former Member of the Board of Governors, Asian
Development Bank, International Monetary Fund and the World
Bank. Former Member, Monetary Board of the Bangko Sentral ng
Pilipinas. First graduate of the Harvard-DLSU Advisory Program.
BS Commerce-Accountancy and MBA, De La Salle University.
ARTHUR V. TYVice Chairman
Vice Chairman since 2001. President, Metrobank. Vice Chairman/
Director, Cathay International Resources Corp. Chairman/
Director, Global Treasure Holdings Inc. and GT Capital Holdings
Inc. Chairman, Metrobank (China) Ltd., Great Mark Resources
Corporation and Grand Titan Capital Holdings Inc. Vice
Chairman, Metrobank Foundation, Inc. BS Economics, University
of California-Los Angeles. MBA, Columbia University.
PASCUAL M. GARCIA IIIDirector / President
President since 2001. Adviser, Metrobank. Director, Toyota
Financial Services Philippines Corp. and Sumisho Motor Finance
Corp. Trustee, Chamber of Thrift Banks. BS Commerce, Ateneo de
Zamboanga.
SAMSON C. LIMIndependent Director
Director since 2008. President, Automatic Centre and Blims
Fine Furniture. Chairman, Francorp Philippines. Vice President,
Philippine Chamber of Commerce and Industry. Executive
Director, Federation of Filipino-Chinese Chamber of Commerce
and Industry. President, Canadian Tourism & Hospitality Institute.
Chairman, World Franchise Council. Chairman Emeritus and
Founding President, Philippine Franchise Association. BS Liberal
Arts, Cum Laude, Ateneo de Manila University. Masters in Business
Economics, University of Asia and the Pacific. Top Management
Program, Asian Institute of Management.
DAVID T. GODirector
Director since 2011. Director, Metropolitan Bank (China), Ltd.
Senior Executive Vice President, Treasurer and Director, Toyota
Motor Philippines Corp. Director, Toyota Manila Bay, Inc., Toyota
Cubao, Inc. and Lexus Manila, Inc. Chairman, Toyota Makati,
Inc. and Toyota San Fernando, Inc. Board Adviser and Treasurer,
Toyota Financial Services Philippines Corp. Vice Chairman, Toyota
Autoparts Phils, Inc. President, Sumaco Manufacturing Corp. BA
Economics and Political Science, New York University. Doctor of
Philosophy in Internal Relations, New York University.
~
AMELIA B. CABALDirector
Director since 2011. Director, Metropolitan Bank and Trust
Company. Bank Supervisor, Metrobank (China) Ltd. Chairman,
External Audit Committee of the International Monetary Fund.
Independent Director, Deutsche Regis Partners, Inc., Ionics, Inc.,
and Ionics EMS, Inc. Former Director, Metrobank. Former Senior
Adviser and Financial Markets Vice Chairman, SyCip Gorres
Velayo & Co. BS Commerce major in Accounting, Far Eastern
University. Advanced Management Program, Asian Institute
of Management. Pacific Rim Banking Program, Pacific Coast
Banking School, University of Washington. Top Management
Program, Bangkok. Advanced Management Program, Harvard
Business School.
MARGARET TY CHAMDirector
Director since 2004. Director, Orix Metro Leasing Corp. and
Federal Land Inc. President, Glam Holdings Corp. and Glamore
Holdings Corp. Vice President, Great Mark Resources Inc.,
Global Treasure Holdings Inc., and Grand Titan Capital
Holdings Inc. Corporate Sercretary, Metrobank Foundation.
Vice President/Corporate Secretary, Norberto and Tytana Ty
Foundation. BS Humanities, De La Salle University.
MA. THERESA G. BARRETTODirector
Director since 2006. Director, Endel Enterprises and Rural Bank
of Candelaria. BS Commerce, Assumption College. Curso de
Estudios Hispanicos, La Universidad de Madrid in Spain.
JOAQUIN ALIGGUYDirector
Director since 2009. Corporate Secretary, Manila Doctors
Hospital. Director, Asia Pacific Land (Nanjing) Ltd., and Aspac
Land Development (Shanghai) Co. Ltd. Adviser, Metrobank
Foundation. Trustee, Kaisa Heritage and Angelo King
Foundations. Consultant, Asiaticus Management Corp. Director,
Resources Consultants Philippines Inc. AB Philippine Literature,
University of the Philippines.
POCHOLO V. DELA PENACorporate Secretary
Corporate Secretary since 2011. First Vice President, Metrobank.
BS Commerce major in Accounting, University of Santo Tomas.
PSBank Annual Report 2011 [ 37 ]
Pascual M. Garcia IIIPresident
Norberto M. Coronel IIIFirst Vice President
Leah M. ZamoraFirst Vice President
Dan Jose D. DuplitoVice President
Melissa F. TongVice President
Jose Vicente L. AldeExecutive Vice President
Jose Jesus B. CustodioFirst Vice President
Andre Manuel L. AbellanosaVice President
Abigail P. MelicorVice President
Mary Jane M. ValeroVice President
Perfecto Ramon Z. Dimayuga, Jr.Senior Vice President
Neil C. EstrelladoFirst Vice President
Raye Claudine Q. BaronVice President
Antonio Jude Martin P. MontinolaVice President
Senior Officers
[ 38 ] PSBank Annual Report 2011[ 38 ] PSBank Annual Report 2011
Pablito C. VeloriaVice President
Noli S. GomezSenior Vice President
Francis C. LlaneraFirst Vice President
Minda L. CayabyabVice President
Edeza A. QueVice President
Ma. Rita Rosette R. VillaminVice President
Yolanda L. Dela PazSenior First Vice President
Ismael S. ReyesFirst Vice President
Emma B. CoVice President
Stella A. SampayanVice President
Ma. Patricia L. CastañedaFirst Vice President
Jose Martin A. VelasquezFirst Vice President
Jose Nazario R. CruzVice President
Victor Albert A. SaplalaVice President
PSBank Annual Report 2011 [ 39 ]PSBank Annual Report 2011 [ 39 ]
PASCUAL M. GARCIA IIIPresident
President since September 2001. Member,
Assets and Liabilities Committee. (See Board
of Directors pages.)
JOSE VICENTE L. ALDE Executive Vice President
Joined the Bank in October 2007. Member,
Assets and Liabilities, Credit, Investment,
IT Steering, Personnel and Emergency
Committees. Former Vice President, ABN-
AMRO Bank. Bachelor in Computer Science
with honors, University of the Philippines.
MBA, Asian Institute of Management.
PERFECTO RAMON Z. DIMAYUGA, JR. Senior Vice President
Joined the Bank in January 2006. Chief Finance
Officer and Head, Finance Group. Member,
Assets and Liabilities, IT Steering, Investment,
Personnel, and Outsourcing Committees.
Worked in the Treasury Departments of Bank
of the Philippine Islands, DBS Bank Phils.,
Inc., Mindanao Development Bank, Citytrust
Banking Corp. and Rizal Commercial Banking
Corp. AB in Economics, Ateneo de Manila
University. MBA, University of the Philippines.
NOLI S. GOMEZ Senior Vice President
Joined the Bank in October 2001. Head,
Operations Group. Member, Assets and
Liabilities, Anti-Money Laundering, Policy,
Personnel, Outsourcing and Emergency
Committees. Former Chief Risk Officer and
Head of Systems and Methods, DBS Bank
Phils. and Systems Management Officer, Bank
of the Philippine Islands. BS Civil Engineering,
Mapua Institute of Technology. Licensed Civil
Engineer with distinction.
YOLANDA L. DELA PAZ Senior First Vice President
Joined the Bank in September 1983. Head,
Specialized Lending Desk. Member, Credit
Committee. Former Supervisor, Equitable
Computer Services and Officer-in-Charge,
Equitable Banking Corporation branch.
Bachelor of Business Administration, major in
Accounting, University of the East.
MA. PATRICIA L. CASTANEDAFirst Vice President
Joined the Bank in August 2005. Head,
Risk Management Office. Member, Assets
and Liabilities, Investment, Anti-Money
Laundering and IT Steering Committees.
Former Market Risk Officer, BDO Private
Bank. Former Corporate Finance Manager,
TA Bank. Former Risk Management Officer,
Bank of the Philippine Islands. BS Business
Economics with honors, University of the
Philippines.
NORBERTO M. CORONEL IIIFirst Vice President
Joined the Bank in December 2007. Head,
Large Enterprise Group. Member, Assets and
Liabilities Committee. Former FVP and Head
of Equity Underwriting and Placements,
Investment & Capital Corp. of the Philippines.
Former AVP of Investment Banking Division,
United Coconut Planters Bank. BS Business
Management, Ateneo de Manila University.
MBA, University of the Philippines.
JOSE JESUS B. CUSTODIOFirst Vice President
Joined the Bank in December 2001. Head,
Indirect Sales Channel. Member, Assets and
Liabilities Committee. Former Head of Auto
Loans-Retail Sales, Citytrust Banking Corp.
Former Fleet and Floorstock Department
Head, BPI Family Savings Bank. BS Business
Management, Ateneo de Manila University.
NEIL C. ESTRELLADO First Vice President
Joined the Bank in March 2002. Head,
Information Technology Division. Member,
Anti-Money Laundering, Outsourcing,
IT Steering and Emergency Committees.
Former Project Leader, Oversea-Chinese
Banking Corp. Ltd. Former Lead IT Analyst,
Development Bank of Singapore. Former
Project Manager, DBS Philippines. Former
Systems Analyst, Bank of the Philippine
Islands. BS Mathematics, Ateneo de Manila
University.
FRANCIS C. LLANERAFirst Vice President
Joined the Bank in December 2007. Head,
Loan Operations Group. Member, Assets
and Liabilities and Anti-Money Laundering
Committees. Former Credit Card Collections
Head, Union Bank of the Philippines. Formerly
with American International Group’s Credit
Risk Management. BS Commerce, University
of Santo Tomas.
ISMAEL S. REYESFirst Vice President
Joined the Bank in September 2008. Head,
Branch Banking Group. Member, Assets
and Liabilities Committee and Personnel
Committee. Former Division Head of Market
Management, iRemit Inc. Former Head and
Operations Manager of the Funds Transfer
Department, Bank of the Philippine Islands.
BS Economics, University of Santo Tomas.
JOSE MARTIN A. VELASQUEZFirst Vice President
Joined the Bank in September 2004. Head,
Treasury Group. Member, Assets and
Liabilities and Investment Committee. Former
Deputy Treasurer, First Metro Investment
Corp. Former Senior Dealer, BPI Capital Corp.
BA Economics and BS Commerce major in
Management of Financial Institutions and
MBA, De La Salle University. Registered
Fixed Income Salesman, Securities and
Exchange Commission. Treasury Certified
Professional, Ateneo-Bankers Association of
the Philippines.
LEAH M. ZAMORAFirst Vice President
Joined the Bank in April 2010. Head, Business
Information Management Services Division.
Member, Assets and Liabilities and IT Steering
Committees. Former Vice President for
Financial Planning and Analysis, GE Money
Bank Philippines. BS Accounting, De La Salle
University. Certified Public Accountant.
ANDRE MANUEL L. ABELLANOSAVice President
Joined the Bank in February 2003. Head,
Treasury Marketing and Currencies Division.
Member, Assets and Liabilities Committee.
Former Senior Trader, BPI Capital Corporation.
Former Head, Foreign Exchange Trading, DBS
Profiles of Senior OfficersProfiles of Senior Officers
~
[ 40 ] PSBank Annual Report 2011
DBS Forex Corp. BS Management, Colegio
de San Juan de Letran. Registered Fixed
Income Salesman, Securities and Exchange
Commission. Treasury Certified Professional,
Ateneo-Bankers Association of the Philippines.
RAYE CLAUDINE Q. BARON Vice President
Joined the Bank in August 2009. Head,
Process Management Division. Member,
Policy, Outsourcing and Emergency
Committees. Former Senior Assistant Vice
President for Project Management and
Operations Control Department, AIG PhilAm
Savings Bank Inc. BS Business Management,
Ateneo de Manila University. MBA, University
of the Philippines.
MINDA L. CAYABYAB Vice President
Joined the Bank in May 1998. Head,
Financial Accounting and Services Division.
Former Senior Auditor, Joaquin Cunanan
PricewaterhouseCoopers Phils. BS Business
Administration, major in Accounting
with honors, Pamantasan ng Lungsod ng
Maynila. Certified Public Accountant.
EMMA B. COVice President
Joined the Bank in December 2001. Chief
Audit Executive and Head, Internal Audit
Group. Member, Anti-Money Laundering
Committee. Former Senior Manager for
Audit, Mercator Group. Former IT Audit
Officer, Union Bank of the Philippines. BS
Commerce, major in Accounting, University
of Santo Tomas. Bachelor of Laws, Lyceum
of the Philippines. MS in Information
Management, Ateneo de Manila University.
Certified Public Accountant and lawyer.
JOSE NAZARIO R. CRUZVice President
Joined the Bank in August 2001. Chief
Compliance Officer. Former Assistant
Vice President, DBS Bank Philippines.
Former Assistant Vice President, Rizal
Commercial Banking Corp. Former
Country Representative, RCBC Hong Kong.
BS Mathematics and MBA, Far Eastern
University. Bachelor of Laws, Bulacan State
University.
DAN JOSE D. DUPLITOVice President
Joined the Bank in March 2005. Head,
Information Security Department. Former
Information Security Consultant, TIM
Corporation and I-Sentry Security Services.
BS Mechanical Engineering, University of
the Philippines.
ABIGAIL P. MELICOR Vice President
Joined the Bank in March 2006. Head,
Indirect Mortgage Channel. Member, Assets
and Liabilities Committee. Chairperson,
SPEED Committee. Former Channel Head–
Senior Manager for Personal Loans, Standard
Chartered Bank. Former Assistant Manager,
AIG Credit Cards. BS Commerce major in
Economics, University of Santo Tomas.
ANTONIO JUDE MARTIN P. MONTINOLAVice President
Joined the Bank in March 2009. Head,
Electronic Channels Group. Member, Assets
and Liabilities and Emergency Committees.
Former Group Account Director, Harrison
Communications Inc. – McCann-Erickson
Philippines. Former Business Unit Director,
Arc Worldwide – CRM/Digital Agency of
Leo Burnett. BS in Interdisciplinary Studies,
Ateneo de Manila University.
EDEZA A. QUEVice President
Joined the Bank in October 2005 as Credit
Risk Manager. Former Credit Risk Manager
for Consumer Banking, Standard Chartered
Bank. Former Risk Management Officer,
American International Group Credit Card
Co. BS Statistics with honors and MS in
Statistics, University of the Philippines.
STELLA A. SAMPAYANVice President
Joined the Bank in January 2009. Head, Trust
Division. Member, Assets and Liabilities
and Investment Committees. Former Funds
Business Head, ING Bank NV-Manila. Former
Trust Department Head, American Express
Bank. BS Business Administration, major
in Management of Financial Institutions,
De La Salle University. Trust Operations
and Investment Management course, Trust
Institute Foundation of the Philippines.
VICTOR ALBERT A. SAPLALAVice President
Joined the Bank in June 2002. Head, IT
System & Operations Support Department.
Member, IT Steering and Emergency
Committiees. Former Associate Consultant,
SQL*Wizard, Inc. Former Database
Administrator, Bayan Telecommunication
Inc. BS Management Information Systems,
Ateneo de Manila University. Oracle Certified
Professional DBA.
MELISSA F. TONGVice President
Joined the Bank in December 2010. Head,
Business Development Division. Former
Unit Head for Cash Management Services
and Head of Retail Sales and Marketing, BDO
Unibank. Former Regional Head for Europe,
iRemit. BA in Organizational Communication
and BS in Commerce major in Marketing
Management, De La Salle University.
MARY JANE M. VALEROVice President
Joined the Bank in August 2002. Head,
Customer Service Division. Former Front
Office Manager, Mandarin Oriental Hotel
Manila. Duty Manager, Westin Philippine
Plaza. BS Psychology and BA Guidance and
Counseling, St. Scholastica’s College.
PABLITO C. VELORIAVice President
Joined the Bank in September 2006. Head,
General Services Division. Former Head
of Consumer Credit Evaluation, Field
Support, Credit Investigation, Housing
Loan Evaluation, Share Finance Credit and
Mortgage Credit Investigation, BPI Family
Savings Bank. BS Civil Engineering, Adamson
University.
MA. RITA ROSETTE R. VILLAMINVice President
Joined the Bank in February 2003. Head,
Human Resources Group. Member,
Personnel Committee and Retirement
Committee. Former Senior Manager
for Human Resources, SM Supermalls.
Training Manager, Litton Mills. BS Hotel
and Restaurant Management, University of
Santo Tomas.
PSBank Annual Report 2011 [ 41 ]
PSBank achieved another
record income in its 51-
year history as it held its
own amid the increasing
competition in the
Philippine banking industry
in 2011. Even with slower-
than-expected domestic
economic growth, PSBank
maintained the strength
of its balance sheet, which
allowed it to continue its
growth track.
Record profit performance
We reported record net earnings
of Php2.03 billion in 2011, a 12.20%
year-on-year improvement from
Php1.81 billion in 2010. This increase
was achieved mainly through an
expansion of our balance sheet and
more durable income stream from
our core business.
As in the previous year, liquidity
levels in the banking system
continued and this has led to
a sustained decline in interest
margins. For PSBank, this was offset
by the increased expansion of its
loan portfolio, particularly vehicle
and mortgage loans which grew by
13.33% and 8.72%, respectively.
Translating our strength into numbers
CFO's Report
[ 42 ] PSBank Annual Report 2011
Interest income from loans and investments climbed to
Php8.71 billion, 14.83% higher than the Php7.59 billion
recorded in 2010. Interest expenses, on the other hand,
rose by 12.63% to Php3.27 billion. Overall, net interest
income notably increased by 13.91% to Php5.71 billion.
Other operating income was lower by 6.70% to
Php7.68 billion compared with Php8.24 billion registered
in 2010. This was a result of lower trading gains of
Php927.70 million in 2011 compared with the exceptional
trading result of Php2.23 billion in 2010.
Available to more customers
We expanded our nationwide footprint by adding 20
branches and 125 more ATMs in 2011, allowing customers
access to a total of 200 branches and 505 ATMs. Despite
these considerable investments in technology and
personnel, other expenses grew moderately by 6.79% to
Php5.03 billion from Php4.71 billion, previously.
We concluded the year with total loan loss provisions of
Php656.09 million and better asset quality. Meanwhile,
our non-performing loans (NPLs), net of fully provided
loans, stood at Php1.72 billion. This translates to an
NPL ratio of 3.12% which compares favorably with the
average ratio for the thrift banking industry. With the
additional provisions, the Bank’s NPL coverage ratio was
at 74.73%.
Our total assets reached Php120.25 billion, sustaining
the growth track that we set in previous years. Improved
access to delivery channels and sustained marketing
campaigns allowed the Bank to expand its loans and
receivables to Php58.19 billion, 9.36% up from 2010.
We are very optimistic about the future and in achieving
further growth primarily due to our capital base of
Php15.54 billion.
After we exercised the call option on our Tier 2 notes
in January 2011, we went ahead with preparations
for another issuance in November 2011. This was in
anticipation of the implementation of Basel 3 in the local
banking system.
In February 2012, we completed the issuance of
Php3 billion worth of unsecured subordinated debts or
Tier 2 notes. The Philippine Rating Services Corporation
(Philratings) rated the issuance PRS Aaa which indicates
that the obligations were of “high quality with minimal
credit risk.” The issuance has a 10-year maturity period,
with a call option on the fifth year.
Value creation for shareholders
Our shares ended at Php82.00 per share, 28% higher
than Php64.00 per share in end-2010. This share price
appreciation reflected significant improvements in the
Philippine Stock Exchange index in 2011.
We continued to declare quarterly dividends equivalent
to 6% per share. Total dividends paid to shareholders
amounted to Php144.15 million.
In early 2012, our Board of Directors approved an
increase in the annual dividend rate to 30%. This
translates to Php3.00 per share in annual dividends from
Php0.60 per share, previously. The new rate will take
effect in the first quarter of 2012.
We maintained our investment in Toyota Financial
Services Philippines Corporation (TFSPC), which
generated Php64.33 million in cash dividends. We own
25% of TFSPC which continues to be one of the leading
finance companies in the country. We also invested an
additional Php400.00 million in Sumisho Motor Finance
Corp., a joint venture with Sumitomo Corp. of Japan. We
hold a 40% stake in Sumisho, which offers motorcycle
financing through its 17 branches nationwide.
The best is yet to come
We remain proud and steadfast in our goal to protect the
interests of our shareholders, investors, and clients in all
aspects of our operations. We see everyday challenges
as tests of our resolve to serve our customers in the best
way we can, pushing the envelope each time to allow
them to achieve their personal or business goals and
ultimately, get the most out of life.
PERFECTO RAMON Z. DIMAYUGA, JR.
Chief Finance Officer
PSBank Annual Report 2011 [ 43 ]
BALANCE SHEET
Assets
Our total assets as of 31 December 2011 stood at
Php120.25 billion, 15.46% higher than the Php104.15 billion
the previous year. The growth was primarily due to the
expansion of our loan and investment portfolios.
Loans and Receivables, Net
Our loans and receivables grew 9.36% to Php58.19 billion as
the volume of our top loan products, Auto and Mortgage,
increased by 13.33% and 8.72%, respectively. This came even
with supply bottlenecks among Japanese carmakers and the
intense competition in the mortgage loan market that drove
down interest rates.
Securities and Investments
Held-to-maturity investments climbed by 34.39% to
Php12.31 billion as of 31 December 2011 compared to
year-ago level of Php9.16 billion as we accumulated long-
term portfolio investments in government securities and
Republic of the Philippines (ROP) bonds. Our available-for-
sale investments were higher by 15.39% to Php18.69 billion.
Meanwhile, fair value through profit or loss investments was
lower by 93.69% at Php54.79 million.
There was a 49.20% increase in our investments in an
associate and joint venture to Php1.24 billion due to the
Php400.00 million additional investments in Sumisho Motor
Finance Corp. (SMFC) in August 2011. This represents our
40.00% stake in SMFC. Our 25.00% stake in Toyota Financial
Services Philippines Corp. (TFSPC) remained intact.
Property and equipment increased by 13.04% or
Php274.84 million to Php2.38 billion due to the expansion
of our ATM network, new branches, and renovation.
Goodwill and intangible assets increased by 6.02% to
Php255.18 million from Php240.68 million during the
period.
Capital
Capital funds increased by 33.87% to Php15.54 billion as
we benefitted from higher net income for the period.
We declared quarterly dividends of Php0.15 per quarter,
consistent with our dividend policy.
On 28 January 2011, we exercised the call option on our
Php2.00-billion unsecured subordinated notes (Tier 2)
which was rated PRS Aaa by Philippine Rating Services
Corp. (PhilRatings). PRS Aaa indicates that the notes are of
the highest quality with minimal credit risk and that our
capacity to meet our financial commitments is extremely
strong.
To support asset growth and strengthen our capital base,
we sought approval from the Bangko Sentral ng Pilipinas
(BSP) to issue Php3.00 billion worth of Tier 2 notes. The
approval was granted on 27 December 2011. The notes
were issued on 20 February 2012 and were priced at 5.75%.
Deferred Tax
Deferred tax asset increased by 61.55% or Php434.13 million
to Php1.14 billion from Php705.36 million a year ago due
to the recognition of deferred income tax on provision for
credit and impairment losses recorded for the period.
Management's Discussion and Analysis
RETURN ON AVE. EQUITY(in percent)
07 08 09 1 0 1 1
17
16
15
14
13
12
10
0
14.81
12.47 12.73
15.99
14.94
RETURN ON AVE. ASSETS(in percent)
07 08 09 1 0 1 1
2.25
2.00
1.75
1.25
1.00
0.75
0.50
0
1.55
1.31
1.34
1.83
1.81
CAPITAL ADEQUACY RATIO(in percent)
07 08 09 1 0 1 1
21
18
15
12
9
6
3
0
15.70 17
.42
14.44 15
.37
13.93
[ 44 ] PSBank Annual Report 2011
Deposit Liabilities
Total deposits reached Php101.55 billion, 16.03% more than
the Php87.52 billion level in 2010. This was a result of the
expansion of our nationwide presence to 200 branches
and 125 new ATMs with the aim of increasing our customer
touchpoints. Time deposits grew 11.77% to Php78.46
billion while demand deposits also edged up by 59.30% to
Php11.42 billion. Likewise, savings deposits expanded by
14.98% to Php11.67 billion as of 31 December 2011.
INCOME STATEMENT
Net Income
We ended 2011 with a record-high net income after tax
of Php2.03 billion, 12.20% higher than the Php1.81 billion
we posted in 2010. The growth was primarily driven by a
13.91% improvement in our net interest income as a result
of the expansion of our balance sheet, which more than
offset the decline in spreads.
Interest Income
We posted an increase in total interest income of 13.44% to
Php8.98 billon, better than the Php7.91 billion in the same
period in 2011. Interest income from loans grew 10.23%
to Php6.47 billion with the expansion of our total loan
portfolio. Interest income from investment securities also
grew by 30.60% to Php2.24 billion in December 2011.
Interest income from our accounts with other banks
and the BSP was at Php74.62 million in December 2011,
54.95% lower than the Php165.64 million reflected in 2010.
On the other hand, our interest income from interbank
loans receivables and securities purchased under resale
agreements rose by 18.12% to Php189.60 million.
Total interest expense increased by 12.63% to
Php3.27 billion mainly due to higher deposit levels.
Interest expense on deposit liabilities rose by 19.92%
to Php3.23 billion from Php2.69 billion the previous
year. However, interest expense on subordinated
notes payable was at Php37.33 million, 81.88% lower
than in 2010 as we paid off our Php2.00-billion Tier 2
notes on 28 January 2011.
Non-Interest Income
Other operating income was lower in 2011 mainly
due to the drop in trading revenues by 58.39%.
Foreign exchange gains stood at Php0.56 million
while net service fees and commission were higher at
Php732.88 million from Php691.68 million in 2010.
We reflected a gain on foreclosures of investment
properties amounting to Php208.75 million, 6.96%
lower than the Php224.36 million in 2010. We
incurred losses on the sale of investment properties
amounting to Php22.12 million. On the other hand,
gains on sale of chattel, including properties and
equipment, amounted to Php50.51 million.
Total other expenses, excluding provisions, were
moderately higher at Php5.03 billion from the year-
ago level of Php4.71 billion. We set aside a total
of Php656.09 million in provisions for credit and
impairment losses for 2011.
Occupancy and equipment-related costs increased
by 14.38% to Php485.28 million due to branch and
ATM expansion during the period. As of December
2011, we had 200 branches and 505 ATMs.
PSBank posted a record-high net income after
than the Php1.81 billion posted in 2010. tax of Php2.03 billion in 2011, 12.20% higher
PSBank Annual Report 2011 [ 45 ]
METRO MANILA
CALOOCAN CITY
Camarin
G/F, Zabarte Town Center, 588 Camarin Rd.
T: (02) 962-4865 / 962-4866
F: (02) 962-4864
camarin@psbank.com.ph
Caloocan
G/F, G. Raymundo Bldg., 314 EDSA
Monumento
T: (02) 361-2163 / 364-6549
F: (02) 364-6548
caloocan@psbank.com.ph
Grace Park
647 Rizal Ave. Ext., 10th Ave., Grace Park
T: (02) 362-7638 / 362-7639
F: (02) 362-7463
gracepark@psbank.com.ph
Maypajo
132 A. Mabini St., Maypajo
T: (02) 285-7012 / 287-2338
F: (02) 287-3048
maypajo@psbank.com.ph
LAS PIÑAS CITY
BF Resort
1 Alice Crisostomo St. cor. BF Resort Drive
BF Resort Village
T: (02) 873-6941 / 873-9765
F: (02) 873-6787
bfresort@psbank.com.ph
Las Piñas
G/F, Fairland Bldg., Alabang-Zapote Rd.
cor. V. Guinto St., Pamplona
T: (02) 871-2346 / 873-8651
F: (02) 873-8354
laspinas@psbank.com.ph
Las Piñas - Pamplona
Alabang Zapote Rd., Pamplona 2
T: (02) 872-1865 / 875-3364
F: (02) 872-1533
laspinaspamplona@psbank.com.ph
Las Piñas - Zapote
G/F, Zapote Arcade Bldg. 2
Quirino Ave., Zapote
T: (02) 822-5442 / 822-5736
laspinaszapote@psbank.com.ph
MAKATI CITY
Arnaiz
824 Ginbo Bldg., Arnaiz St.
T: (02) 888-5488 / 888-5500
F: (02) 888-5499
arnaiz@psbank.com.ph
Ayala Avenue
G/F, Jaka I Bldg., Ayala Ave.
T: (02) 867-1899 / 867-2799
F: (02) 867-1799
ayalaave@psbank.com.ph
Chino Roces
G/F, ENCM Bldg., 1099 Chino Roces Ave.
cor. Mascardo St., Sta. Cruz
T: (02) 899-3700 / 899-4500
F: (02) 899-4600
chinorocesave@psbank.com.ph
Chino Roces Avenue Extension
GEE Bldg., 2301 Chino Roces Ave. Ext.
T: (02) 889-4625 / 889-3450
F: (02) 889-2617
edison@psbank.com.ph
Gil Puyat - N. Garcia
Unit 101-A ITC Bldg., Sen. Gil Puyat Ave.
T: (02) 897-0425 / 897-0426
F: (02) 899-3764
tordesillas@psbank.com.ph
Branches
[ 134 ] PSBank Annual Report 2011
Gil Puyat - Tindalo
G/F, Skyland Plaza Condominium
Sen. Gil Puyat Ave. cor. Tindalo St.
T: (02) 845-0008 / 845-0064 / 844-6002
F: (02) 845-0051 / 845-0065
gilpuyat@psbank.com.ph
J.P. Rizal
PSBank Bldg., J.P. Rizal cor. Legaspi Sts.
Brgy. Valenzuela
T: (02) 890-0794 / 896-8408
F: (02) 895-5847
jprizal@psbank.com.ph
Legaspi - Palanca
Doña Angela Garden Condominium
110 C. Palanca St., Legaspi Village
T: (02) 814-0843 / 817-8801
F: (02) 893-3207
legaspipalanca@psbank.com.ph
Legaspi - Salcedo
195 Casmer Bldg., Salcedo St.
Legaspi Village
T: (02) 830-0004 / 840-4283
F: (02) 830-0192
salcedo@psbank.com.ph
Magallanes
1052 MPI Bldg., EDSA cor. Lapu-Lapu Ave.
Magallanes Village
T: (02) 851-2921 / 851-6027
F: (02) 851-0678
magallanesedsa@psbank.com.ph
Makati Avenue
690 Makati Ave. cor. Jupiter St.
Bel-Air Village
T: (02) 895-8882 / 896-0014
F: (02) 896-8993
makatiave@psbank.com.ph
Main Office - Paseo de Roxas
G/F, PSBank Center
777 Paseo de Roxas Ave., cor. Sedeño St.
T: (02) 885-8208 loc. 8637, 8640, 8642
(02) 885-8239
F: (02) 845-0066
mob@psbank.com.ph
MALABON CITY
Malabon
685 Rizal Ave. Ext., San Agustin St.
T: (02) 283-7668 / 283-7669
F: (02) 283-7667
malabon@psbank.com.ph
MANDALUYONG CITY
Boni Avenue
641 CIFRA Bldg., Boni Ave.
T: (02) 531-7702 / 531-8066
F: (02) 531-8141
boniave@psbank.com.ph
EDSA Central
G/F, Unit 111 EDSA Central Square
3rd St., Greenfield District
T: (02) 637-2601 / 637-4005
F: (02) 637-1756
edsacentral@psbank.com.ph
Kalentong
55 Shaw Blvd., near cor. Kalentong St.
T: (02) 531-8193 / 531-8293
F: (02) 531-9353
kalentong@psbank.com.ph
Mandaluyong Wack Wack
G/F, Unit 1-A Lee Gardens Condominium
Shaw Blvd.
T: (02) 451-1677 / 451-1788
F: (02) 451-1788
wackwack@psbank.com.ph
MANILA
Abad Santos
1939 Jose Abad Santos Ave., Tondo
T: (02) 252-4242 / 252-4277
F: (02) 252-4244
abadsantos@psbank.com.ph
Adriatico
Midtown Level 1, Alfresco Space 282
Robinsons Place Manila, M. Adriatico St.
Ermita
T: (02) 524-4410 / 559-8391
F: (02) 559-8246
adriatico@psbank.com.ph
Balic-Balic
G. Tuazon cor. Calabash A Sts.
Balic-Balic, Sampaloc
T: (02) 712-0584 / 781-8184
F: (02) 781-2645
balic-balic@psbank.com.ph
Blumentritt
PSBank Bldg., 1680 Blumentritt
cor. Oroquieta Sts., Sta. Cruz
T: (02) 741-0801 / 741-3858
F: (02) 743-7327
blumentritt@psbank.com.ph
Central Market
1633 Fugoso cor. M. Natividad Sts.
Sta. Cruz
T: (02) 733-8294 / 735-1181
F: (02) 733-8293
cmarket@psbank.com.ph
Downtown Center
628 Wellington Bldg.
Plaza Lorenzo Ruiz, Binondo
T: (02) 243-3089 / 243-3090 / 243-3125
F: (02) 241-0301
downtown@psbank.com.ph
España
Unit G España Tower, 2203 España Blvd.
T: (02) 711-2075 / 711-2078
F: (02) 711-2076
espana@psbank.com.ph
Harrison Plaza
G/F, F8 Harrison Plaza Shopping Center
Mabini St., Malate
T: (02) 524-4389 / 524-4394
F: (02) 524-4384
harrisonplaza@psbank.com.ph
Jaboneros
467 Jaboneros cor. Ilang-Ilang Sts.
Binondo
T: (02) 242-8254 / 243-7330
F: (02) 242-8253
jaboneros@psbank.com.ph
Legarda
G/F, Legarda Place, Legarda St.
Sampaloc
T: (02) 734-6702 / 735-3285
F: (02) 733-6984
legarda@psbank.com.ph
Ongpin
Ongpin Commercial Center
Gonzalo St., Sta. Cruz
T: (02) 733-6656 / 733-7393
F: (02) 733-7397
ongpin@psbank.com.ph
Paco
G/F, Units 14 and 15 JCS Bldg.
1521 Paz St., Paco
T: (02) 562-3513 / 562-9607
F: (02) 561-3661
paco@psbank.com.ph
PSBank Annual Report 2011 [ 135 ]
Branches
Padre Faura
G/F, Padre Faura Wing
Robinsons Place Manila
Padre Faura St., Ermita
T: (02) 523-0787 / 523-0794
F: (02) 523-0781
padrefaura@psbank.com.ph
Pateros
G/F, Sanz Bldg., 506 M. Almeda St.
San Roque, Pateros
T: (02) 584-3904 / 584-3910
F: (02) 584-3908
pateros@psbank.com.ph
Quezon Boulevard
358 Quezon Blvd., Quiapo
T: (02) 736-7333 / 736-7334
F: (02) 733-6244
quezonblvd@psbank.com.ph
Quiapo Palanca
202 Carlos Palanca cor. Villalobos Sts.
Quiapo
T: (02) 733-8401 / 733-8402 / 733-8403
F: (02) 733-3868
quiapo-palanca@psbank.com.ph
Rizal Avenue
552-554 Rizal Ave., Sta. Cruz
T: (02) 733-0233 / 733-3857
F: (02) 733-4075
rizalave@psbank.com.ph
Soler
Athena Tower, 1258 Soler
cor. Benavidez Sts., Binondo
T: (02) 241-3081 / 242-1048
F: (02) 241-3083
soler@psbank.com.ph
T.M. Kalaw
G/F, Sunview Palace Condominium
T.M. Kalaw Ave. cor. M.H. del Pilar St.
Ermita
T: (02) 247-0419 / 247-0438
F: (02) 247-1105
tmkalaw@psbank.com.ph
Tabora
817-819 Tabora St., Divisoria
T: (02) 241-8670 / 241-8672 / 247-1979
F: (02) 241-8678
tabora@psbank.com.ph
U.N. Avenue
G/F, Linsangan Admiralty Bldg.
1225 U.N. Ave., Paco
T: (02) 588-0566 / 588-0571
F: (02) 588-0570
unavenue@psbank.com.ph
Vito Cruz
G/F, Burgundy Westbay Tower
820 Pablo Ocampo St., Malate
T: (02) 302-0476 / 302-0744
F: (02) 302-0745
vitocruz@psbank.com.ph
Ylaya
999-1003 Ylaya St., Tondo
T: (02) 245-6757 / 245-6758
F: (02) 245-5317
ylaya@psbank.com.ph
MARIKINA CITY
Marikina - Concepcion
20 Bayan-Bayanan Ave., Concepcion Uno
T: (02) 942-2411 / 998-2836
F: (02) 942-2462
marikina@psbank.com.ph
Marikina - Marcos Highway
Unit 18 M & R Complex
Marcos Highway cor. Gunting St.
San Roque
T: (02) 668-1018 / 668-1060
F: (02) 668-1059
marikinamarcoshway@psbank.com.ph
Marikina - Parang
L2 B9, Atienza Property
B.G. Molina cor. E. Rodriguez Sts., Parang
T: (02) 942-0013 / 942-0804
F: (02) 942-0617
parang@psbank.com.ph
Marikina - Riverbanks
A1-24 Riverbanks Arcade
Riverbanks Center, 84 A. Bonifacio Ave.
Barangka
T: (02) 948-5547 / 948-6168
F: (02) 948-5391
riverbanks@psbank.com.ph
Marikina - Sumulong cor. E. Jacinto
G/F, Algers Bldg., Sumulong Highway
cor. E. Jacinto St., Brgy. Sto. Niño
T: (02) 661-9120 / 661-9124
F: (02) 661-9122
marikinasumulong@psbank.com.ph
MUNTINLUPA CITY
Alabang
Estrellita Bldg., 236 Montillano St.
Alabang
T: (02) 842-1241 / 850-1279
F: (02) 850-0532
alabang@psbank.com.ph
Alabang - Madrigal Park
G/F, Admiralty Bldg.
1101 Alabang- Zapote Rd.
Madrigal Business Park, Ayala Alabang
T: (02) 869-0956 / 869-7158
F: (02) 869-0956
alabangmadrigal@psbank.com.ph
Alabang - Zapote
G/F, Sycamore Arcade Bldg.
Alabang-Zapote Rd., Alabang
T: (02) 842-3760 / 842-5115
F: (02) 842-1566
alabangzapote@psbank.com.ph
Muntinlupa
DLA Bldg., Putatan
T: (02) 862-0029 / 862-0552
F: (02) 862-0028
muntinlupa@psbank.com.ph
NAVOTAS
Navotas
873 M. Naval St., Sipac-Almacen
T: (02) 283-6944 / 666-6638
F: (02) 283-6621
navotas@psbank.com.ph
PARAÑAQUE CITY
BF Homes
11 President Ave. cor. Elizalde St.
BF Homes
T: (02) 807-9866 / 807-9867
F: (02) 807-9378
bfhomes@psbank.com.ph
Bicutan
40 Doña Soledad Ave.
Better Living Subdivision
T: (02) 776-2643 / 776-3009
F: (02) 776-6409
bicutan@psbank.com.ph
Parañaque
8387 Dr. Alejo Santos Ave.
Brgy. San Antonio
T: (02) 825-1512 / 825-7314
F: (02) 829-7048
paranaque@psbank.com.ph
Parañaque - La Huerta
Quirino Ave. cor. M. Rodriguez St.
La Huerta
T: (02) 826-9650 / 826-9722
F: (02) 826-9648
lahuerta@psbank.com.ph
[ 136 ] PSBank Annual Report 2011
PASAY CITY
Baclaran
BAGVPI Trade Center, F.B. Harrison
cor. Ortigas Sts.
T: (02) 851-0310 / 854-0673
F: (02) 851-4357
baclaran@psbank.com.ph
Pasay Taft
2336 Taft Ave. cor. Villareal St.
T: (02) 551-1598 / 831-4574
F: (02) 833-8875
pasaytaft@psbank.com.ph
PASIG CITY
Caniogan
1 C. Raymundo cor. Mercedes Ave.
Caniogan
T: (02) 642-8717 / 642-8767
F: (02) 642-8715
caniogan@psbank.com.ph
Manggahan
454 Amang Rodriguez Ave., Manggahan
T: (02) 748-3390 / 748-3398
F: (02) 748-3386
manggahan@psbank.com.ph
Ortigas
Unit 110 Parc Chateau Condominium
Onyx cor. Sapphire and Garnet Rds.
Ortigas Center
T: (02) 633-6209 / 634-4319
F: (02) 634-4320
ortigas@psbank.com.ph
Ortigas - San Miguel
G/F, The Crescent Bldg.
21 San Miguel Ave., Ortigas Center
T: (02) 634-1773 / 634-1870
F: (02) 634-1872
sanmiguel@psbank.com.ph
Pasig Mutya
Mariposa Bldg., Caruncho cor. Suarez Ave.
T: (02) 477-2942 / 641-7486
F: (02) 641-1122
mutya@psbank.com.ph
Pasig - Shaw
112 Shaw Blvd.
T: (02) 687-2537 / 687-6561
F: (02) 687-2564
shaw@psbank.com.ph
Plaza Bonifacio
A. Mabini cor. Alkalde Jose Sts.
Kapasigan
T: (02) 641-5335 / 642-3980
F: (02) 641-1941
plazabonifacio@psbank.com.ph
QUEZON CITY
Acropolis (Libis)
The SPA Bldg.
80 E. Rodriguez Jr. Ave., Libis
T: (02) 655-5578 / 655-5341
F: (02) 655-5320
libis@psbank.com.ph
Amoranto
N.S. Amoranto cor. Retiro Sts.
T: (02) 712-1545 / 742-8736
F: (02) 412-5218
amoranto@psbank.com.ph
Araneta Avenue
50 Landargun St. cor. Araneta Ave.
T: (02) 716-1051 / 716-1052
F: (02) 716-1054
aranetaave@psbank.com.ph
Balintawak
1238 GO SOC Bldg., EDSA Balintawak
T: (02) 362-8189 / 362-8191
F: (02) 362-8187
balintawak@psbank.com.ph
Banawe
PPSTA Bldg. 3, 245 Banawe St.
T: (02) 742-2797 / 742-2805
F: (02) 742-2790
banawe@psbank.com.ph
Commonwealth
2211 Aguirre Bldg., Commonwealth Ave.
T: (02) 931-6934 / 932-2116 / 952-2062
F: (02) 952-2066
commonwealth@psbank.com.ph
Congressional Avenue
45 Congressional Ave. Ext.
T: (02) 920-8036 / 924-5102
F: (02) 924-5103
congressional@psbank.com.ph
Del Monte
182-A Del Monte Ave., Brgy. St. Peter
T: (02) 410-0900 / 410-7037 / 742-8727
F: (02) 415-3501
delmonte@psbank.com.ph
E. Rodriguez (New Manila)
Seneca Plaza Bldg.
1152 E. Rodriguez Sr. Ave., New Manila
T: (02) 705-1110 / 724-3775
F: (02) 721-0701
erodriguez@psbank.com.ph
Fairview
95 Commonwealth Ave.
Brgy. Greater Fairview
T: (02) 431-1534 / 939-7520
F: (02) 938-2141
fairview@psbank.com.ph
P. Tuazon
247 P. Tuazon cor. 15th Ave., Cubao
T: (02) 438-4686 / 911-1119
F: (02) 911-1181
ptuazon@psbank.com.ph
P. Tuazon - 7th Avenue
G/F, Universal Aquarius Bldg.
158 P. Tuazon cor. 7th Ave., Cubao
T: (02) 995-7672 / 995-7674
F: (02) 995-7673
ptuazon7ave@psbank.com.ph
Gilmore Heights
18 Granada cor. Castilla Sts.
T: (02) 724-0210 / 724-0230
F: (02) 724-0255
gilmore@psbank.com.ph
Kamias
PHA Bldg., 14 Kamias Rd.
T: (02) 925-8654 / 925-8746
F: (02) 925-8653
kamias@psbank.com.ph
Katipunan
G/F, Unit 103 Elizabeth Hall, L1 B41
Katipunan Ave., Loyola Heights
T: (02) 426-7118 / 929-0276
F: (02) 929-0275
katipunan@psbank.com.ph
Lagro
L5 B2, Sacred Heart Village
Quirino Highway, Lagro
T: (02) 418-1048 / 930-1827
F: (02) 939-3184
lagro@psbank.com.ph
Quezon City - Matalino
18 St. Thomas Square Bldg., Matalino
cor. Matatag Sts., Brgy. Central
T: (02) 928-1945 / 928-2471
F: (02) 929-9587
matalino@psbank.com.ph
PSBank Annual Report 2011 [ 137 ]
Branches
Mindanao Avenue
Units A & B, L Bldg., 4 Mindanao
cor. Congressional Ave., Bahay Toro
Project 8
T: (02) 920-0576 / 920-0763
F: (02) 920-0478
mindanaoave@psbank.com.ph
New Frontier - Araneta Center
Space 19, New Frontier Cinema
Theater Arcade, Gen. Roxas Ave.
Araneta Center, Cubao
T: (02) 912-6189 / 912-6843
F: (02) 912-7265
newfrontier@psbank.com.ph
Novaliches
877 G/F, Gatmaitan Bldg.
Quirino Highway, Gulod
T: (02) 419-0208 / 930-0488 / 936-3602
F: (02) 419-0209
psb-novaliches@psbank.com.ph
Quezon Avenue
380 Jacinto Bldg., Quezon Ave.
cor. Scout Reyes St., Paligsahan
T: (02) 799-2963 / 374-4255
F: (02) 374-4233
quezonave@psbank.com.ph
Roosevelt
348 PSBank Bldg., Roosevelt Ave.
San Francisco del Monte
T: (02) 372-2132 / 414-5102
F: (02) 414-5097
roosevelt@psbank.com.ph
Tandang Sora
Amina Bldg., Tierra Bella Subdivision
Tandang Sora Ave.
T: (02) 931-3276 / 932-3346
F: (02) 932-3212
tandangsora@psbank.com.ph
Timog
58 Castro Bldg., Timog Ave.
Brgy. Laging Handa
T: (02) 374-3691 / 374-3692
F: (02) 373-7023
timog@psbank.com.ph
West Avenue
49 Graphic Sales Center Bldg., West Ave.
T: (02) 371-9395 / 411-0677
F: (02) 371-9396
westave@psbank.com.ph
RIZAL
Antipolo
75 Circumferential Rd.
Brgy. San Roque, Antipolo City
T: (02) 696-3588 / 696-3595
F: (02) 696-3617
antipolo@psbank.com.ph
Antipolo - Masinag
G/F, Tripolee Bldg., Marcos Highway
Brgy. Mayamot, Antipolo City
T: (02) 470-3616
F: (02) 470-3132
antipolomasinag@psbank.com.ph
Antipolo - M.L. Quezon
World Citi Colleges Bldg., M.L. Quezon St.
Brgy. San Roque, Antipolo City
T: (02) 584-7768 / 584-7769
F: (02) 584-7772
antipolomlq@psbank.com.ph
Antipolo - Unciano
G/F, Unciano Colleges & General Hospital
Circumferential Rd., Brgy. San Roque
Antipolo City
T: (02) 570-8530 / 570-8533
F: (02) 570-8531
unciano@psbank.com.ph
Cainta
G/F, Ortigas Royale Condominium
Ortigas Ave. Ext., Brgy. San Juan, Cainta
T: (02) 656-8284 / 656-8290
F: (02) 656-8295
cainta@psbank.com.ph
Cainta - Felix Avenue
Cainta Business Center Bldg., Felix Ave.
cor. Vista Verde Ext. Gate 2, Cainta
T: (02) 646-7421 / 840-2710
F: (02) 641-1941
caintafelix@psbank.com.ph
Taytay
Ison Bldg., J.P. Rizal Ave. cor. Ison St.
Brgy. Dolores, Taytay
T: (02) 658-7264 / 660-4755 / 658-7251
F: (02) 660-4756
taytay@psbank.com.ph
SAN JUAN CITY
Boni Serrano (St. Ignatius)
PSMBFI Bldg., Boni Serrano Ave.
cor. 1st and 2nd Sts., West Crame
T: (02) 724-5352 / 727-1215
F: (02) 726-2930
boniserrano@psbank.com.ph
Greenhills
3 Missouri cor. Nevada Sts.
Northeast Greenhills
T: (02) 721-4491 / 722-7575
F: (02) 722-8045
greenhills@psbank.com.ph
N. Domingo
Joyce Apartelle, 128 N. Domingo St.
T: (02) 726-2893 / 726-2896
F: (02) 726-2894
ndomingo@psbank.com.ph
San Juan
5 F. Blumentritt cor. N. Domingo Sts.
T: (02) 724-9468 / 725-7850
F: (02) 726-1090
sanjuan@psbank.com.ph
Wilson
1 Barasoain cor. Wilson Sts.
T: (02) 724-0306 / 724-0337
F: (02) 724-0329
wilson@psbank.com.ph
TAGUIG CITY
Bonifacio Global City
Units 1 and 2, Golden Forum Bldg.
31st cor. 2nd Sts., Bonifacio Global City
T: (02) 815-9754 / 815-9796
F: (02) 815-9785
bonifacioglobal@psbank.com.ph
Global City - 4th Avenue
Shop 4, The Luxe Residences
28th cor. 4th Ave., Global City
T: (02) 403-7619 / 403-9313
F: (02) 403-9315
globalcity@psbank.com.ph
Taguig - Kalayaan
Shop 10, PhilPlans Corporate Center
1012 North Triangle Drive
Bonifacio Global City
T: (02) 403-1992 / 403-1993
F: (02) 403-1994
kalayaan@psbank.com.ph
VALENZUELA CITY
Valenzuela
Arty Subdivision, McArthur Highway
cor. J.P. Rizal St., Karuhatan
T: (02) 291-8435 / 432-8684
F: (02) 291-6464
valenzuela@psbank.com.ph
[ 138 ] PSBank Annual Report 2011
Valenzuela - Paso de Blas
141 Paso de Blas St., Valenzuela
T: (02) 277-1596 / 294-9124
F: (02) 432-1393
pasodeblas@psbank.com.ph
NORTH LUZON
Alaminos - Pangasinan
Suki Market, F. Reinoso St., Poblacion
Alaminos, Pangasinan
T: (075) 654-0305 / 654-0306
F: (075) 653-0304
alaminos@psbank.com.ph
Angeles
Miranda Ext. cor. Sadie St., San Nicolas
Angeles, Pampanga
T: (045) 625-9445 / 888-9432
F: (045) 625-9443
angeles@psbank.com.ph
Angeles - Balibago
G/F, Fields Plaza Condominium
McArthur Highway, Balibago
Angeles, Pampanga
T: (045) 624-6721
(02) 246-8420
F: (045) 624-6720
angelesbalibago@psbank.com.ph
Baguio
35 G. Perfecto St., Malcolm Square
Baguio City
T: (074) 442-5260 / 442-8092 / 442-9483
F: (074) 442-8091
baguio@psbank.com.ph
Balanga
SHP Bldg. II, Don Manuel Banzon Ave.
Balanga, Bataan
T: (047) 237-9926 / 237-9928
(02) 246-8204
F: (047) 237-9927
balanga@psbank.com.ph
Baliuag
B.S. Aquino Ave., Brgy. Bagong Nayon
Baliuag, Bulacan
T: (044) 673-1644 / 766-1919
F: (044) 766-1920
baliwag@psbank.com.ph
Bulacan - Pulilan
Doña Remedios Trinidad Highway
Pulilan, Bulacan
T: (044) 326-0102 / 892-1508 / 892-1142
F: (044) 326-0102
pulilanbulacan@psbank.com.ph
Cabanatuan
782-784 Century Enterprise Bldg.
Melencio cor. Paco Roman Sts.
Cabanatuan City, Nueva Ecija
T: (044) 463-8109 / 463-8110 / 464-1437
F: (044) 463-8111
cabanatuan@psbank.com.ph
Camiling
Arellano St., Poblacion, Camiling, Tarlac
T: (045) 934-0458
F: (045) 934-0336
camiling@psbank.com.ph
Dagupan City
43 Burgos St., Dagupan City, Pangasinan
T: (075) 515-8571 / 522-8573
F: (075) 522-8574
dagupan@psbank.com.ph
Isabela - Cauayan
135 Maharlika Highway, San Fermin
Cauayan, Isabela
T: (078) 652-1131 / 652-1214
(078) 897-1506 / 662-1317
F: (078) 652-1006
cauayan@psbank.com.ph
La Union
G/F, Nisce Bldg., Quezon Ave.
San Fernando, La Union
T: (072) 888-2173
F: (072) 888-3279
launion@psbank.com.ph
Laoag City
F.R. Castro St., Laoag, Ilocos Norte
T: (077) 770-3336 / 770-3692 / 771-6167
F: (077) 770-3692
laoag@psbank.com.ph
Malolos
Paseo del Congreso, Brgy. Liang
Malolos, Bulacan
T: (044) 666-2219 / 791-0439
F: (044) 791-0446
malolos@psbank.com.ph
Malolos McArthur
Units 2, 3 and 4, Twins Plaza Complex
McArthur Highway, Bulihan
Malolos, Bulacan
T: (044) 790-6279 / 791-9810
F: (044) 791-9811
malolosmcarthur@psbank.com.ph
Meycauayan City
PSBank Bldg., McArthur Highway
Calvario, Meycauayan, Bulacan
T: (044) 228-3316 / 721-0665
F: (044) 935-2765
meycauayan@psbank.com.ph
Olongapo
KT Tower, L1147 Rizal Ave. cor. 18th St.
East Bajac-Bajac, Olongapo, Zambales
T: (047) 224-6681 / 224-6689
F: (047) 224-6682
olongapo@psbank.com.ph
Paniqui
Poblacion Norte, Paniqui, Tarlac
T: (045) 931-0234 / 931-1539
F: (045) 931-0934
paniqui@psbank.com.ph
San Fernando
HPT Bldg., McArthur Highway, Dolores
San Fernando, Pampanga
T: (045) 963-5353 / 963-5354
F: (045) 961-3157
sanfernando@psbank.com.ph
Santiago
G/F, Insular Life Bldg., Maharlika Highway
Brgy. Villasis, Santiago, Isabela
T: (078) 682-2013 / 682-3001
F: (078) 305-2120 / 682-3002
santiago@psbank.com.ph
Sta. Maria
Corazon de Jesus St., Poblacion
Sta. Maria, Bulacan
T: (044) 288-2543 / 893-0588
F: (044) 815-4764
stamaria@psbank.com.ph
Tarlac
PSBank Bldg., F. Tañedo St., Tarlac
T: (045) 982-3513 / 982-3669
F: (045) 982-3512
tarlac@psbank.com.ph
Tarlac Capas
Sto. Domingo 1st, Capas, Tarlac
T: (045) 615-0813 / 615-0814
F: (045) 615-0815
capas@psbank.com.ph
Tuguegarao
GSM Bldg., Luna cor. Del Rosario Sts.
Tuguegarao, Cagayan
T: (078) 844-8613 / 844-8751
F: (078) 844-8621
tuguegarao@psbank.com.ph
PSBank Annual Report 2011 [ 139 ]
Branches
Vigan
G/F, CAP Bldg., Florentino St.
Vigan, Ilocos Sur
T: (077) 632-0872 / 722-5100
F: (077) 632-0871
vigan@psbank.com.ph
SOUTH LUZON
Batangas
P. Burgos St., Batangas City
T: (043) 402-1520 / 402-8888
F: (043) 402-1521
batangas@psbank.com.ph
Binakayan
PSBank Bldg., Tirona Highway
National Rd., Binakayan, Kawit, Cavite
T: (046) 434-1627 / 434-4221
F: (02) 529-8702
binakayan@psbank.com.ph
Biñan
A. Bonifacio cor. Burgos Sts.
Biñan, Laguna
T: (049) 411-3406 / 511-9413
F: (02) 520-8216
binan@psbank.com.ph
Calamba
G/F, Anderson Bldg. 1, National Highway
Parian, Calamba, Laguna
T: (02) 420-8220 / (049) 545-5978
F: (049) 545-5979
calamba@psbank.com.ph
Candelaria
Rizal Ave. cor. Argao St.
Candelaria, Quezon
T: (042) 585-8443 / 741-1263
F: (042) 585-8444
candelaria@psbank.com.ph
Cavite - Bacoor
Heritage Bldg., Km. 16 Aguinaldo Highway
Niog, Bacoor, Cavite
T: (046) 481-7465 / 481-7645
bacoorcavite@psbank.com.ph
Cavite - Molino
G/F, Golden Oasys Bldg., Molino 4
Bacoor, Cavite
T: (046) 438-8389 / 438-8391 / 438-8392
(02) 529-8860
F: (046) 438-8392
psb-molino@psbank.com.ph
Cavite - Silang
G/F, O.C. Bldg., M.H. Del Pilar
cor. Kiamzon Sts., Silang, Cavite
T: (046) 861-2145 / 865-2142
F: (046) 414-3427
cavitesilang@psbank.com.ph
Cavite - Tanza
G/F, Annie’s Plaza A, Soriano Highway
Tanza, Cavite
T: (046) 481-7437 / 481-7463
F: (02) 529-8972
psb-tanza@psbank.com.ph
Dasmariñas
PSBank Bldg., E. Aguinaldo Highway
cor. Mangubat St., Dasmariñas, Cavite
T: (046) 416-0331 / 416-4476
F: (02) 529-6101
dasmarinas@psbank.com.ph
Imus
Nueno Ave., Imus, Cavite
T: (046) 471-0095 / 571-0298
F: (02) 529-8743
imus@psbank.com.ph
Laguna - Sta. Cruz
A. Regidor St., Sta. Cruz, Laguna
T: (049) 501-4933 / 501-4934
F: (049) 501-4932
stacruzlaguna@psbank.com.ph
Legazpi City
G/F, Tower Bldg. II, Landaco Business Park
Legazpi, Albay
T: (052) 480-0948 / 480-0950
F: (02) 429-1581
legazpicity@psbank.com.ph
Lemery
Ilustre Ave. cor. J.P. Rizal St.
Lemery, Batangas
T: (043) 409-0350
F: (043) 411-1549
lemery@psbank.com.ph
Lipa
C.M. Recto Ave. cor. R. Soliman St.
Lipa City, Batangas
T: (043) 756-1711 / 756-2745
F: (043) 756-1813
lipa@psbank.com.ph
Lipa - J.P. Laurel Highway
Autoplex Bldg., J.P. Laurel Highway
Sabang, Lipa City, Batangas
T: (043) 784-6127 / 784-6129
F: (043) 784-6126
lipajplaurel@psbank.com.ph
Los Baños
PSBank Bldg., Lopez Ave.
Batong Malake, Los Baños, Laguna
T: (02) 520-8305 / (049) 536-2147
F: (049) 536-1271
losbanos@psbank.com.ph
Lucena City
Quezon Ave. cor. Evangelista St.
Lucena City, Quezon
T: (02) 250-8246 / (042) 710-3481
F: (042) 660-6342
lucena@psbank.com.ph
Naga City
G/F, CAP Bldg., Dinaga St.
cor. Panganiban Drive, Naga City
Camarines Sur
T: (054) 472-0452 / 811-5188
F: (02) 250-8099
naga@psbank.com.ph
Pallocan West
G/F, CS Rayos Bldg., Pallocan West
Batangas City
T: (043) 723-5780 / 723-7226
(02) 520-6141
F: (043) 723-2330
pallocanwest@psbank.com.ph
Puerto Princesa
248 Rizal Ave., Puerto Princesa
Palawan
T: (048) 434-1512 / 434-1558
F: (048) 434-1559
puertoprincesa@psbank.com.ph
San Pablo
Rizal Ave., San Pablo, Laguna
T: (049) 562-0853 / (02) 520-6050
F: (049) 562-7610
sanpablo@psbank.com.ph
San Pedro
Casa Hacienda Commercial Center
A. Mabini St., San Pedro, Laguna
T: (02) 808-1185 / 847-8230
F: (02) 869-2266
sanpedro@psbank.com.ph
Sta. Rosa
Padi’s Point Bldg., Tagaytay National Rd.
Laguna Bel-Air, Brgy. Don Jose
Sta. Rosa, Laguna
T: (049) 541-0624 / 541-0747
F: (049) 541-0845
starosabalibago@psbank.com.ph
[ 140 ] PSBank Annual Report 2011
Tanauan City
J.P. Laurel Highway, Tanauan City
Batangas
T: (043) 778-1432 / 778-1532
F: (043) 778-1018
tanauan@psbank.com.ph
VISAYAS - MINDANAO
Aklan - Kalibo
19 Martyrs cor. Pastrana Sts.
Kalibo, Aklan
T: (036) 262-8775 / 268-1511
F: (036) 500-7859
aklankalibo@psbank.com.ph
Bacolod
A. Yu Bldg., Locsin St.
(between Gonzaga and Luzurriaga Sts.)
Bacolod, Negros Occidental
T: (034) 435-0069 / 708-9080
F: (034) 435-0060
bacolod@psbank.com.ph
Bacolod - North Drive
G/F, Riverside Pharmacy Bldg.
B.S. Aquino Drive, Bacolod
Negros Occidental
T: (034) 435-5042 / 709-0155
F: (034) 435-5044
bacolodnorth@psbank.com.ph
Bukidnon - Malaybalay
Fortich St., Malaybalay, Bukidnon
T: (088) 314-0208 / 314-0209 / 813-3190
F: (088) 314-0210
malaybalay@psbank.com.ph
Bukidnon - Valencia
G/F, Tamay Lang Arcade, Alkuino
cor. Manuel A. Roxas Sts., Poblacion
Valencia, Bukidnon
T: (088) 315-0216 / 315-0217 / 828-3388
F: (088) 315-0218
valencia@psbank.com.ph
Butuan
J.C. Aquino cor. Ochua Ave.
Butuan, Agusan del Norte
T: (085) 225-9192 / 342-7042
F: (085) 225-9190
butuan@psbank.com.ph
Cagayan de Oro
BJS Bldg., Don Apolinar Velez
cor. A. Mabini Sts., Cagayan de Oro
Misamis Oriental
T: (088) 857-4183 / (08822) 725-184
F: (08822) 726-044
cdo@psbank.com.ph
Cebu - Banilad
G/F, Gaisano Country Mall
Banilad, Cebu
T: (032) 231-0948 / 416-2335
F: (032) 231-2966
banilad@psbank.com.ph
Cebu - Capitol
The Strip, Osmeña Blvd.
Capitol Site, Cebu
T: (032) 254-7417 / 254-7583
F: (032) 412-8636
cebucapitol@psbank.com.ph
Cebu - Carbon
Plaridel cor. Progreso Sts., Cebu
T: (032) 254-7712 / 416-0005
F: (032) 254-7711
carbon@psbank.com.ph
Cebu - Colon
Pelaez near Colon Sts., Cebu
T: (032) 255-7551 / 255-7621
F: (032) 254-6483
colon@psbank.com.ph
Cebu - Jones
Osmeña Blvd., cor. Sanciangko St., Cebu
T: (032) 255-1483 / 255-1971
F: (032) 412-5450
jones@psbank.com.ph
Cebu - Lapu-Lapu
Gaisano Mactan Island Mall
Lapu-Lapu, Cebu
T: (032) 239-0897 / 238-2310
F: (032) 495-1425
lapulapu@psbank.com.ph
Cebu - Mandaue A.C. Cortez
N & N Cortes Arcade, A.C. Cortes Ave.
Mandaue, Cebu
T: (032) 344-0581 / 344-0582
F: (032) 420-5714
mandaue@psbank.com.ph
Cebu - Mandaue National Highway
G/F, JTC Bldg., 212 National Highway
Mandaue, Cebu
T: (032) 328-0725 / 346-2249 / 346-5939
F: (032) 328-0725
mandauehway@psbank.com.ph
Cebu - Taboan
C. Padilla cor. T. Abella Sts.
Taboan, Cebu
T: (032) 261-1746 / 261-1747
F: (032) 418-2880
taboan@psbank.com.ph
Cebu - Uptown
G/F, Insular Life Cebu Business Centre
Mindanao Ave., cor. Biliran Rd., Cebu
T: (032) 266-1648 / 266-1651
F: (032) 417-1745
uptown@psbank.com.ph
Davao - Bajada
88 Bldg., J.P. Laurel St., Bajada
Davao del Sur
T: (082) 227-4771 / 300-6712
F: (082) 222-4013
bajada@psbank.com.ph
Davao - Madrazo
PSBank Bldg., Quirino
cor. Cayetano Bangoy Sts.
(formerly Ponciano Reyes), Davao del Sur
T: (082) 222-4280 / 222-5001
F: (082) 222-4279
madrazo@psbank.com.ph
Davao - Matina
G/F, Saito Bldg., McArthur Highway
Matina, Davao
T: (082) 295-2786 / 321-9764
F: (082) 295-2670
davaomatina@psbank.com.ph
Davao - Monteverde
88 T. Monteverde Ave., Davao
Davao del Sur
T: (082) 221-0646 / 221-0647
F: (082) 221-0645
monteverde@psbank.com.ph
Davao - Tagum
PSBank Bldg., National Highway
cor. Pioneer Ave., Tagum
Davao del Norte
T: (084) 217-2901 / 400-1362
F: (084) 400-1361
tagum@psbank.com.ph
Dipolog
Lopez Skyroom, Rizal Ave.
cor. C.P. Garcia St., Dipolog
Zamboanga del Norte
T: (065) 212-2927 / 212-9297
F: (065) 212-6980
dipolog@psbank.com.ph
Dumaguete City
G/F, Hotel Palwa, Dr. V. Locsin St.
Dumaguete, Negros Oriental
T: (035) 226-1582 / 422-0159
F: (035) 442-0200
dumaguete@psbank.com.ph
PSBank Annual Report 2011 [ 141 ]
Branches
General Santos
Santiago Blvd. cor. Naranjita St.
General Santos, South Cotabato
T: (083) 552-3337 / 552-3547
F: (083) 553-6632
gensantos@psbank.com.ph
Iloilo - Iznart
533 Iznart St., Iloilo City
T: (033) 337-1218 / 508-9410
F: (033) 335-0938
iznart@psbank.com.ph
Iloilo - Quezon
23 C. Quezon St., Iloilo City
T: (033) 336-8248 / 336-8249
F: (033) 508-9422
quezon@psbank.com.ph
Mandaue - Subangdaku
G/F, Units 101-102, KRC Bldg
National Highway, Subangdaku
Mandaue, Cebu
T: (032) 345-3342 / 345-3343
F: (032) 345-3344
mandaue-subangku@psbank.com.ph
Ormoc - Centrum
G/F, Units 1 and 2, Ormoc Centrum
Aviles cor. San Pedro Sts., Ormoc, Leyte
T: (053) 255-7554 / 255-7555
F: (053) 561-8415
ormoc@psbank.com.ph
Ozamiz
Rizal Ave. cor. Capistrano St.
Ozamiz, Misamis Occidental
T: (088) 521-3277 / 521-3477
F: (088) 521-3377
ozamiz@psbank.com.ph
Pagadian City
G/F, Mendoza Bldg., J.P. Rizal Ave.
cor. B. Aquino St., Pagadian
Zamboanga del Sur
T: (062) 215-3580 / 215-3581
F: (062) 215-3582
pagadian@psbank.com.ph
Roxas City
Arnaldo Blvd. cor. Datiles St.
Roxas, Capiz
T: (036) 520-6218 / 621-5265
F: (036) 621-1897
roxascity@psbank.com.ph
Tacloban City
G/F, Tacloban Plaza Bldg.,
Justice Romualdez St., Tacloban, Leyte
T: (053) 325-3554 / 523-0887
F: (053) 325-3521
tacloban@psbank.com.ph
Tagbilaran
Ideal Cinema Bldg., CPG Ave.
Tagbilaran, Bohol
T: (038) 411-4473 / 411-4523
F: (038) 501-7010
tagbilaran@psbank.com.ph
Zamboanga
Nuñez Ave. Ext., Camino Nuevo
Zamboanga del Sur
T: (062) 991-7271 / 991-8125
F: (062) 991-8656
zamboanga@psbank.com.ph
Zamboanga - Pilar
G/F, Martha Bldg., Pilar St.
Zamboanga City, Zamboanga del Sur
T: (062) 991-1078
F: (062) 955-0007
zamboangapilar@psbank.com.ph
Zamboanga - Guiwan
Maria Clara Lobregat National Highway
Guiwan, Zamboanga City
T: (062) 984-2108
zamboangaguiwan@psbank.com.ph
[ 142 ] PSBank Annual Report 2011
Offsite ATMs
GAS STATIONS
Total Gas Station Fairview
Commonwealth Ave.
Brgy. North Fairview, Quezon City
Total Gas Station Balintawak
EDSA, Brgy. Unang Sigaw
Balintawak, Quezon City
Total Gas Station Sta. Rosa
Kilometer 40, Brgy. Malitlit
Sta. Rosa, Laguna
Total Gas Station Sucat
Sucat Road, Brgy. San Dionisio
Parañaque City
HOSPITALS
Cardinal Santos Medical Center
10 Wilson St., West Greenhills
San Juan City
Calamba Medical Center Crossing, Calamba City, Laguna
Calamba Doctors Hospital
Old National Highway, Brgy. Parian
Calamba, Laguna
Manila Doctors’ Hospital
Doña Salustiana Medical Tower
T.M. Kalaw St., Ermita, Manila
Metro Lipa Medical Center
J.P. Laurel Highway, Marawoy
Lipa City, Batangas
N.L. Villa Memorial Medical Center
Felix Manalo St., Lipa City, Batangas
HOTELS
Greenhills Elan Hotel Modern
49 Annapolis St., Greenhills, San Juan City
Makati Palace Hotel
5011 P. Burgos cor. Caceres Sts.
Makati City
Shangri-La Mactan
Punta Engano Road, Lapu-Lapu City
EDSA Shangri-la Manila
No. 1 Garden Way, Ortigas Center
Mandaluyong City
MRT STATIONS & BUS TERMINALS
Araneta Center Bus Station
Supercenter Building, Times Plaza Ave.
Araneta Center, Cubao, Quezon City
LRT 1 - Abad Santos North & Southbound
Abad Santos Station, Rizal Ave.
cor. Mt. Samat and Abad Santos Sts.
Tondo, Manila
LRT 1 - Baclaran 1 & 2
Baclaran Station, Taft Ave. Ext.
cor. Park Ave., Pasay City
LRT 1- Balintawak
Balintawak Station, EDSA
cor. NLEX (Balintawak Cloverleaf )
Caloocan City
LRT 1- Bambang North & Southbound
Bambang Station, Rizal Ave.
cor. Bambang St., Sta. Cruz, Manila
LRT 1 - Blumentritt North & Southbound
Blumentritt Station, Rizal Ave.
cor. Blumentritt and New Antipolo Sts.
Sampaloc, Manila
LRT 1 - Carriedo 1 & 2
Carriedo Station, Rizal Ave.
cor. Carriedo St., Sta. Cruz, Manila
LRT 1 - Central Station
Central Station, Mayor Antonio Villegas Rd.
(Arroceros St.), Ermita, Manila
LRT 1 - Doroteo Jose North & Southbound
Doroteo Jose Station, Rizal Ave.
cor. Doroteo Jose St., Sta. Cruz, Manila
LRT 1 - EDSA Station North & Southbound
EDSA Station, Taft Ave. cor. EDSA
Pasay City
LRT 1 - Gil Puyat North & Southbound
Gil Puyat Station, Taft Ave.
cor. Gil Puyat Ave., Pasay City
LRT 1 - Libertad North & Southbound
Libertad Station, Taft Ave. cor. Arnaiz Ave.
and Libertad St., Pasay City
LRT 1 - Monumento Northbound
Rizal Ave. cor. EDSA and R. Dani St.
Grace Park, Caloocan City
LRT 1 - Pedro Gil North & Southbound
Pedro Gil Station, Taft Ave.
cor. Pedro Gil, Ermita, Manila
LRT 1 - Quirino Southbound
Quirino Station, Taft Ave.
cor. Pres. Quirino Ave., Malate, Manila
LRT 1 - R. Papa North & Southbound
R. Papa Station, Rizal Ave.
cor. Ricardo Papa St., Tondo, Manila
LRT 1 - Roosevelt
Roosevelt Station, EDSA cor. Roosevelt
and Congressional Rds., Bago Bantay
Quezon City
LRT 1 - Tayuman Northbound
Tayuman Station, Rizal Ave.
cor. Tayuman St., Sta. Cruz, Manila
LRT 1 - U.N. Avenue North & Southbound
United Nations Station, Taft Ave.
cor. United Nations Ave. and Gen. Luna St.
Ermita, Manila
LRT 1 - Vito Cruz North & Southbound
Vito Cruz Station, Taft Ave., cor P. Ocampo
and Vito Cruz Sts., Malate, Manila
LRT 2 - Anonas
Anonas Station, Aurora Blvd. cor. Anonas St.
Project 3, Quezon City
LRT 2 - Araneta Center
Araneta Center Station, Aurora Blvd.
Cubao, Quezon City
LRT 2 - Betty Go Belmonte
Betty Go Belmonte Station, Aurora Blvd.
cor. Betty Go Belmonte St., New Manila
Quezon City
LRT 2 - Gilmore
Gilmore Station, Aurora Blvd.
cor. Gilmore St., New Manila, Quezon City
LRT 2 - J. Ruiz
J. Ruiz Station, Aurora Blvd.
cor. J. Ruiz St., San Juan City
LRT 2 - Katipunan
Katipunan Station, Aurora Blvd.
cor. Katipunan Ave., Loyola Heights
Quezon City
LRT 2 - Legarda
Legarda Station, Legarda St.
Sampaloc, Manila
LRT 2 - Pureza
Pureza Station, Ramon Magsaysay Blvd.
cor. Pureza St., Sta. Mesa, Manila
PSBank Annual Report 2011 [ 143 ]
Offsite ATMs
LRT 2 - Recto
Recto Station, C.M. Recto Ave.
cor. Evangelista and Oroquieta Sts.
Sta. Cruz, Manila
LRT 2 - Santolan
Santolan Station, Marcos Highway
near Santolan Road, Brgy. Barangka
Marikina City
LRT 2 - V. Mapa
V. Mapa Station, Ramon Magsaysay Blvd.
cor. V. Mapa and Sociego Sts., Sta. Mesa
Manila
MRT - Ayala
Ayala Station, EDSA, Makati City
MRT - Boni Avenue
Boni Ave. Station, EDSA, Mandaluyong City
MRT - Cubao
Cubao Station, EDSA, Quezon City
MRT - Guadalupe North & Southbound
Guadalupe Station, EDSA, Makati City
MRT - Kamuning Northbound
GMA Kamuning Station, EDSA
Quezon City
MRT - Magallanes North & Southbound
Magallanes Station, EDSA, Makati City
MRT - Ortigas North & Southbound
Ortigas Station, EDSA Ortigas Center
Mandaluyong City
MRT - Quezon Avenue North & Southbound
Quezon Ave. Station, EDSA, Quezon City
MRT - Santolan Northbound
Santolan Station, Annapolis Station
EDSA, Quezon City
MRT - Shaw A & B
Shaw Blvd. Station, EDSA
Mandaluyong City
SM North Edsa Bus Hub
North Ave. cor. EDSA, Bagong Pag-asa
District 1, Quezon City
South Station
Filinvest Corporate City, Alabang
Muntinlupa City
SHOPPING MALLS
168 Shopping Mall 1 & 2
Sta. Elena St., Binondo, Manila
A-Venue Mall
7829 Makati Ave., Makati City
Abreeza Mall 1 & 2
J.P. Laurel Ave., Bajada, Davao City
Alabang Town Center
Alabang Town Center, Muntinlupa City
Ali Mall
P. Tuazon Blvd., Araneta Center
Quezon City
Araneta Square
Cor. Samson & Rizal Ave.
Caloocan City
Cartimar
The International Shopping Center
Taft Ave., Pasay City
Cash & Carry
South Super Highway cor. Emilia St.
near Buendia Ave., Makati City
Central Mall Biñan
National Highway cor. Malvar St.
Biñan, Laguna
Citimall
One Commonwealth Ave.
Quezon City
Eastwood Cyber and Fashion Mall
Eastwood City Cyberpark
E. Rodriguez Jr. Ave., (C-5) Bagumbayan
Quezon City
Eastwood Citywalk II
Eastwood City, E. Rodriguez Jr. Ave.
Bagumbayan, Quezon City
Elizabeth Mall
Cor. Leon Kilat St. and N. Bacalso Ave.
Cebu City
Ever Gotesco Commonwealth 1 & 2
Don Mariano Marcos Ave.
cor. Don Antonio Road, Quezon City
Ever Gotesco Manila
1958 C.M. Recto Ave., Manila
Ever Gotesco Ortigas
Ever Gotesco Ortigas Complex
Ortigas Extension, Brgy. Sta. Lucia
Pasig City
Fairview Center Mall
Marcos Highway cor. Regalado St.
Fairview, Quezon City
Farmers Plaza
Araneta Center, EDSA, Quezon City
Festival Supermall
Filinvest Corporate City, Alabang
Muntinlupa City
Fiesta World Mall
Brgy. Maraouy, Lipa City
Batangas
Gaisano Capital Tisa
126 F. Llamas St., Tisa, Labangon
Cebu City
Gaisano Grand Fiesta Mall
Highway Tabunok, Talisay City, Cebu
Gaisano Grand Citimall
Ilustre St., Davao City
Gaisano Grand Mall of Mactan
cor. Basak - Agus Road
Lapu-Lapu City, Cebu
Gaisano Grand Mall of Minglanilla
Poblacion, Ward II, Minglanilla
Cebu City
Gaisano Mall Davao
J.P. Laurel Ave., Davao City
Gaisano Metro Ayala
Cebu Business Park
Archbishop Reyes Ave., Cebu City
Gaisano Metro Colon
Colon cor. P. Lopez Sts.
and Osmeña Blvd., Cebu City
Gateway Mall
Araneta Center, Cubao, Quezon City
Glorietta 5
Glorietta 5, Ayala Center, Makati City
Greenbelt 3
Greenbelt 3, Ayala Center, Makati City
Isetann Cubao
Aurora Tower, Araneta Center
Cubao, Quezon City
Isetann Recto
C.M. Recto, Quiapo, Manila
[ 144 ] PSBank Annual Report 2011
Landmark Makati
Ayala Center, Makati Ave., Makati City
Landmark Trinoma 1 & 2
EDSA cor. Mindanao Ave. Ext.
Brgy. Pag-asa, Quezon City
Malabon Citisquare 1 & 2
C4 Road cor. Dagat-Dagatan Ave.
Malabon City
Market! Market!
Bonifacio Global City, Taguig City
Marquee Mall
Francisco G. Nepo Ave., Angeles City
Pampanga
Metropoint Mall
EDSA cor. Taft Ave. and Zamora St.
Pasay City
Metro Town Mall
McArthur Highway cor. Juan Luna St.
Tarlac City
New Fiesta Mall (Duty Free)
Duty Free Philippines, New Fiesta Mall
Ninoy Aquino Ave., Parañaque City
One World Square
Upper McKinley Rd., McKinley Town Center
Fort Bonifacio, Taguig City
Parkmall
Ouano Ave., Mandaue Reclamation Area
Cebu City
Pasay City Mall
Taft Ave. cor. Arnaiz St., Pasay City
Pavilion Mall
Level 2, Bldg. A, Pavilion Mall
Km. 35 Brgy. San Antonio, Biñan, Laguna
Robinsons Cybergate Cebu
Don Gil Garcia St., Cebu City
Robinsons Galleria 1 & 2
EDSA cor. Ortigas Ave., Quezon City
Robinsons Metro East
Marcos Highway, Brgy. Dela Paz
Santolan, Pasig City
Robinsons Nova Market 1 & 2
Brgy. Pasong Putik, Quirino Highway
Novaliches, Quezon City
Robinsons Place Angeles
McArthur Highway, Balibago
Angeles City, Pampanga
Robinsons Place Cainta
Ortigas Ave. Ext., Brgy. Sto. Domingo
Cainta, Rizal
Robinsons Place Cebu
Fuente Osmeña cor. Jones Ave.
Cebu City
Robinsons Place Dasmariñas
Aguinaldo Highway cor. Governor’s Drive
Sitio Palapala, Dasmariñas, Cavite
Robinsons Place Imus
E. Aguinaldo Highway
Tanzang Luma Highway, Imus, Cavite
Robinsons Place Manila 1 & 2
M. Adriatico cor. Pedro Gil St.
Malate, Manila
Robinsons Place Otis
Brgy. 831, Zone 90, Dr. P.M. Guanzon St.
Paco, Manila
Robinsons Place Sta. Rosa
National Highway, Brgy. Tagapo
Sta. Rosa City, Laguna
Robinsons Starmills
Olongapo-Gapan Rd., Brgy. San Jose
City of San Fernando, Pampanga
Robinsons Town Mall Los Baños
Batong Malake cor. Lopez Ave.
Los Baños, Laguna
Rockwell Center
Rockwell Information Center
Rockwell Drive cor. Plaza Drive
Makati City
Rockwell Power Plant
Rockwell Information Center
Rockwell Drive cor. Plaza Drive
Makati City
Rustans Cebu Ayala
Ayala Center, Lahug, Cebu City
Rustans Mercedes
Mercedes Ave., San Miguel, Pasig City
Rustans Supercenters, Inc. (Shopwise)
E. Rodriguez Ave., Bagumbayan
Libis, Quezon City
Shangri-La Plaza Annex
EDSA cor. Shaw Blvd., Mandaluyong City
Shangri-La Plaza Level 1 & 2
EDSA cor. Shaw Blvd., Mandaluyong City
Shoppes @ Victoria - Victoria de Manila
Victoria de Manila, Taft Ave.
Malate, Manila
Shoppesville
Ortigas Ave., Greenhills Shopping Center
San Juan City
SM Center Las Piñas
Alabang Zapote Rd., Brgy. Talondos
Las Piñas City
SM Center Molino
Brgy. Molino 4, Molino Rd.
Bacoor, Cavite
SM Center Muntinlupa 1 & 2
Km. 29 National Rd., Tunasan
Muntinlupa City
SM Center Pasig
Frontera Verde, C5, Brgy. Ugong
Pasig City
SM Center Valenzuela
McArthur Highway, Brgy. Karuhatan
Valenzuela City
SM City Bacoor
Gen. Emilio Aguinaldo Highway
cor. Tirona Highway, Brgy. Habay
Bacoor, Cavite
SM City Baliwag
Doña Remedios Trinidad Highway
Brgy. Pagala, Baliwag, Bulacan
SM City Batangas
Pallocan West, Batangas City
SM City Bicutan
Doña Soledad Ave., Brgy. Don Bosco
Parañaque City
SM City Calamba
Calamba National Highway
Brgy. Real, Calamba City
SM City Cebu
North Reclamation Area, Cebu City
SM City Clark
M. A. Roxas Highway, Clark Freeport Zone
SM City Dasmariñas
Governor’s Drive, Brgy. Sampalok 1
Dasmariñas, Cavite
PSBank Annual Report 2011 [ 145 ]
Offsite ATMs
SM City Davao
Quimpo Blvd., Davao City
SM City Fairview 1 & 2
Quirino Highway cor. Regalado Ave.
and Belfast St., Greater Lagro, Quezon City
SM City Lipa
Ayala Highway, Brgy. Marauoy
Lipa City, Batangas
SM City Manila
Concepcion St. cor. Arroceros
and San Marcelino Sts., Manila
SM City Marikina
Marcos Highway cor. East Marikina
Riverbanks Service Rd., Marikina Riverbanks
Calumpang, Marikina City
SM City Masinag
Marcos Highway, Brgy. Mayamot
Antipolo City
SM City North EDSA
North Ave. cor. EDSA, Bagong Pag-asa
Dist.1, Quezon City
SM City North Edsa Annex
Annex Building, North Ave. cor. EDSA
Bagong Pag-asa, Dist. 1, Quezon City
SM City Pampanga 1 & 2
Brgy. San Jose, San Fernando
Pampanga
SM City Rosario
Gen. Trias Drive, Brgy. Tejero
Rosario, Cavite
SM City San Lazaro
Felix Huertas St. cor. Arsenio H. Lacson Ext.
Sta. Cruz, Manila
SM City San Pablo
National Highway, Brgy. San Rafael
San Pablo City, Laguna
SM City Sta. Mesa 1 & 2
Ramon Magsaysay Blvd.
cor. Gregorio Araneta Ave.
Brgy. Doña Imelda, Quezon City
SM City Sta. Rosa
Barrio Tagapo, Sta. Rosa, Laguna
SM City Sucat
Dr. A. Santos Ave. cor. Carlos P. Garcia Ave. Ext.
(C-5), Brgy. San Dionisio, Parañaque City
SM City Tarlac
McArthur Highway, San Roque
Tarlac City
SM City Taytay 1 & 2
Manila East Rd., Brgy. Dolores
Taytay, Rizal
SM Mall of Asia 1, 2 & 3
Mall of Asia Complex, J.W. Diokno Blvd.
cor. EDSA, Bay City, Pasay City
SM Megamall
EDSA cor. Julia Vargas Ave.
Ortigas Center, Mandaluyong City
SM Southmall Las Piñas
Alabang-Zapote Rd., Las Piñas City
Southgate Mall
EDSA cor. Pasong Tamo Ext.
Makati City
St. Francis Square
Doña Julia Vargas Ave. cor. Bank Drive
Ortigas Center, Mandaluyong City
Sta. Lucia East Grand Mall
Marcos Highway cor. Felix Ave.
Cainta, Rizal
Starmall Alabang
South Superhighway, Alabang
Muntinlupa City
Starmall Edsa
EDSA cor. Shaw Blvd., Mandaluyong City
Starmall Las Piñas
CV Starr Ave., Philamlife Village
Pamplona, Las Piñas City
Starmall Las Piñas Annex II
Alabang-Zapote Rd.
cor. Doña Manuela Ave., Pamplona III
Las Piñas City
The Eastwood Mall
Eastwood City Cyberpark
188 E. Rodriguez Jr. Ave. (C-5 Road)
Bagumbayan, Quezon City
The Market Place Shopping Mall
Gen. Kalentong St., Mandaluyong City
Trinoma (Ayala Malls) 1& 2
EDSA cor. North Avenue, Quezon City
Victory Central Mall
716 Old Victory Compound, Rizal Ave.
Monumento, Caloocan City
Waltermart Calamba
Real Street, Brgy. Real, Calamba
Laguna
Waltermart Dasmariñas
Gen. Emilio Aguinaldo Highway
Dasmariñas, Cavite
Waltermart Gen. Trias
Barrio Manggahan, Governor’s Drive
Gen. Trias, Cavite
Waltermart Lotus Mall
Nueño Ave., Imus, Cavite
Waltermart Makiling Calamba
Brgy. Makiling, National Highway
Calamba, Laguna
Waltermart North Edsa
8001A EDSA, Veterans Village
Quezon City
Waltermart Sta. Maria
Waltermart Sta. Maria, Provincial Rd.
cor. By Pass Road, Brgy. Sta. Clara
Sta. Maria, Bulacan
Waltermart Pampanga
McArthur Highway, Brgy. San Agustin
San Fernando, Pampanga
Waltermart Plaridel
Cagayan Valley Rd., Barrio Banga 1
Plaridel, Bulacan
Waltermart Tanauan
J.P. Laurel National Highway
Brgy. Darasa, Tanauan City, Batangas
SUPERMARKETS
Barretto Minimart
No. 2 Rizal St., Barrio Barreto
Olongapo City, Zambales
Cherry Foodarama Congressional
Congressional Ave., Brgy. Bahay Toro
Quezon City
Colonnade Supermarket
82-90 Colon St., Cebu City
Damosa Market Basket
J.P. Laurel Ave., Lanang, Davao City
Farmers Market Arcade Araneta Center, Quezon City
[ 146 ] PSBank Annual Report 2011
Puregold Angeles
Miranda St., San Nicolas
Angeles City, Pampanga
Puregold Imus
Puregold Bldg., Cuevas Mall
Aguinaldo Highway, Imus, Cavite
Puregold Paco
Angel Linao St., Paco, Manila
Puregold Paso de Blas
Paso de Blas, Valenzuela City
Puregold Jr. San Dionisio
Berville Wet Market, Sucat Rd.
Brgy. San Dionisio, Sucat
Parañaque City
Rustans Katipunan
No. 333 Katipunan Ave., Brgy. Loyola
Quezon City
S&R Membership Shopping (Alabang)
Westgate Dev’t. Filinvest Corp. City
Alabang-Zapote Road, Alabang
Muntinlupa City
S&R Membership Shopping (Baclaran)
Bradco Ave., Aseana Business Park
Brgy. Baclaran, Parañaque City
S&R Membership Shopping (The Fort)
32nd St., 5th Ave., Fort Bonifacio
Global City, Taguig City
S&R Membership Shopping (Congressional)
30 Congressional Ave., Brgy. Ramon Magsaysay
Bago Bantay, Quezon City
Shopwise Antipolo
M.L. Quezon cor. Circumferential Rd.
Brgy. San Roque, Antipolo City
Shopwise Commonwealth
B17, Commonwealth Ave.
Diliman, Quezon City
Shopwise Cubao
Araneta Center, Cubao, Quezon City
Shopwise Makati
Pasong Tamo cor. Vito Cruz, Makati City
Shopwise San Pedro
National Highway, Brgy. Landayan
Pacita, San Pedro, Laguna
Shopwise Sucat
Dr. A. Santos Ave. cor. Sorina Drive
Sucat, Parañaque City
South Supermarket Lipa
Lipa City, Batangas
South Supermarket Los Baños
Los Baños, Laguna
South Supermarket Malolos
McArthur Highway, Malolos, Bulacan
South Supermarket Marikina
Golden Valley Commercial Center
522 J.P. Rizal St., Brgy. Malanday
Lamuan, Marikina City
South Supermarket Valenzuela
McArthur Highway, Karuhatan
Valenzuela City
Super 8 Angeles
Formerly Sto. Domingo Market
cor. McArthur Highway & Sto. Rosario St.
Brgy. Sto. Domingo, Angeles City
Super 8 Antipolo
SPI, Lores Country Plaza
Manuel L. Quezon Ext., Brgy. San Roque
Antipolo City, Rizal
Super 8 Baliwag
Dr. Gonzales cor. Poblacion St., Baliwag
Bulacan (former Aliw Cinema Complex)
Super 8 Biñan
C. Morales Commercial Complex
National Highway, San Antonio
Biñan, Laguna
Super 8 Caloocan
Rizal Ave. Ext., Caloocan City
Super 8 Caloocan Jackman
558-564 Rizal Ave. Ext., Caloocan City
Super 8 Guadalupe
G/F, Guadalupe Commercial Complex
Brgy. Nuevo, Guadalupe, EDSA
Makati City
Super 8 Masinag
Lenjul Commercial Complex
Marcos Highway cor. Sumulong Highway
Brgy. Mayamot, Masinag, Antipolo City
Super 8 Meycauayan Bulacan
McArthur Highway, Meycauayan
Bulacan
Super 8 Ortigas Extension
8005 Ortigas Ave. Ext., Brgy. Sta Lucia
Pasig City
Super 8 Pasay Libertad
2476-2478 Taft Ave., Brgy. San Roque
Pasay City
Super 8 San Pedro Laguna
L3 A2, Old National Highway
Brgy. San Antonio, San Pedro, Laguna
Super 8 Shaw
500 Shaw Bldg., Shaw Blvd.
Brgy. Pleasant Hills, Mandaluyong City
Super 8 Sta. Rosa
Balibago Commercial Complex
Balibago, Sta. Rosa, Laguna
Super 8 Tarlac
Uniwide Sales Warehouse Club
Tarlac Branch, Aquino Blvd., Tarlac City
Super Metro Mandaue
Ibabao St., Estancia, Mandaue City, Cebu
TOWN CENTERS
Blue Wave Macapagal
Macapagal, Metropolitan Park Complex
Pres. Diosdado Macapagal Blvd.
cor. EDSA Ext., Pasay City
Blue Wave Marikina
Sumulong Highway cor. G. Fernando Ave.
Sto. Niño, Marikina City
Clarkview Square
Don Juico cor. Narciso St.
Malabanias, Angeles City
Fields Plaza Complex
Fields Ave., Balibago, Angeles City
Forbes Town Center
Rizal Drive cor. West Crescent Park
The Fort, Taguig City
Harbour Square
Pedro Bukaneg St., CCP Complex, Manila
Liberty Center - Shaw
312 Shaw Blvd., Mandaluyong City
Lucky Chinatown - Cityplace Square
Calle Felipe cor. La Chambre St.
Brgy. 293, Zone 28, Binondo, Manila
McKinley Hill Piazza
Upper McKinley Rd., McKinley Town Center
Fort Bonifacio, Taguig City
PSBank Annual Report 2011 [ 147 ]
PSBank Offsite ATMs
Metrowalk Commercial ComplexMeralco Ave., Ugong, Pasig City
Molito Commercial ComplexANC Rd., Madrigal Business Park
Alabang, Muntinlupa City
Montalban Town Center
E. Rodriguez Highway, Brgy. San Jose
Rodriguez, Rizal
Newport City
100 Andrews Ave., Newport City
Cybertourism Zone, Pasay City
One Mango Avenue
Gen. Maxilom Ave., Cebu City
Paseo de Sta. Rosa
Brgy. Don Jose, Paseo de Sta. Rosa
Greenfield City, Sta. Rosa, Laguna
Times Plaza
U.N Ave. cor. Gen. Luna St., Manila
Zabarte Town Center 1 & 2
588 Camarin Rd. cor. Zabarte Rd.
North Caloocan City
THEME PARKS
Star City
CCP, Roxas Blvd., Pasay City
Enchanted Kingdom
San Lorenzo, South City of Santa Rosa
Laguna
Manila Ocean Park
Behind Quirino Grandstand
Luneta, Manila
OTHERS
ABS-CBN
ABS-CBN Broadcast Center
Sgt. E.A. Esguerra Ave. cor.
Mother Ignacia St., Quezon City
Anne Ting Cafe
18 Magsaysay Drive, Olongapo City
Budgetlane
Pastor Rd., Batangas City Proper
(beside New Market)
Colegio de San Juan de Letran - Calamba
Brgy. Bucal, Calamba, Laguna
Corinthian Hills
Temple Drive, Brgy. Ugong Norte
Quezon City
Eton Centris
EDSA cor. Quezon Ave.
Brgy. Pinyahan, Quezon City
Greenfield District IT Center 2
88 United St., Greenfield Corporate Center
Greenfield District, Mandaluyong City
Isabelle de Valenzuela
43 McArthur Highway, Valenzuela City
MACEA Walkway Phase 1 & 2
Washington SyCip Park
Legaspi Village, Makati City
Kalayaan Offsite ATM
PhilPlans Corporate Center
1012 North Triangle Drive
Bonifacio Global City, Taguig City
Telus Bldg.
Telus Bldg., Araneta Center
Cubao, Quezon City
Victoria Towers
78 Timog Ave. cor. Panay Ave., Quezon City
Offsite ATMs
[ 148 ] PSBank Annual Report 2011
LEGEND: ATM Remote Banking
Below are companies that accept payments through PSBank ATMs and PSBank Remote Banking, our 24/7 online facility.
UTILITIES
First Peak
Manila Water
Maynilad
Meralco
Primewater
Subicwater
Veco
TELECOMMUNICATIONS
BayanTel
Digitel
Eastern Telecoms
Globe Telecom
Globe Lines / Innove
PLDT
PT & T / Greendot
Smartcom / GSM
CREDIT CARDS
Allied Bank / PNB Card
American Express Platinum
Banco Filipino VISA
Bankard / RCBC / JCB International
BDO Credit Card
Chinatrust VISA Card
Citibank VISA / MasterCard
Diners Card / Security Bank Credit Cards
EastWest Card
HSBC Cards
Metrobank / PSBank Card
Metrobank MasterCard Dollar
Metrobank Unicard
Metrobank VISA Dollar
Metrobank VISA Peso
Standard Chartered VISA / MasterCard
Unionbank VISA Credit
LOANS
Chinatrust Salary Stretch
Citibank Savings Loan
Citifinancial Corp.
CityState Savings Bank
HSBC Personal Loan
PSBank Loans
Standard Chartered Loan
Sumisho Motor Finance Corporation
Toyota Financial Services Phils.
CABLE AND INTERNET
Destiny Cable-CATV
Destiny Cable-Internet
Infocom
MyDestiny / SBC
Planet CATV
SkyCable / HomeCable / ZPDee
SmartBro
INSURANCE
FG Financial, Inc.
Fortune Life
Fortune Care
Great Life Financial
Grepalife
Paramount Life
AXA Philippines
Pioneer Life, Inc.
PNB Life Insurance, Inc.
Prudential Life Plans
PruLife U.K. Insurance
CLUB MEMBERSHIPS
Alabang Country Club
CDC Mimosa
REAL ESTATE
Federal Land
IPM Realty
Rockwell Residential
SCHOOLS
DBTC Inc. - Cebu
La Salle Greenhills
Miriam College
University of San Jose
TRAVEL AND TOLL FEES
Cebu Pacific
Easytrip
e-Pass Skyway
GOVERNMENT
NSO Helpline Plus
SSS - Farmers and Fishermen
SSS - Non-working spouse
SSS CONT - OFW
SSS CONT - Self-employed
SSS CONT - Voluntary
CHARITIES AND NON-PROFITS
Bantay Bata
Church of Jesus Christ & Latter-Day Saints
FEBC Philippines
Knowledge Channel
Operation Smile Philippines
PAFP / Family Physicians
Piso Para sa Pasig
Resources for the Blind
World Vision
OTHERS
British Embassy
Directories Phils.
First Metro Securities Brokerage
Load.com.ph
Manila Memorial
Billers
PSBank Annual Report 2011 [ 149 ]
Metrobank Group
DOMESTIC SUBSIDIARIES AND AFFILIATES
FIRST METRO INVESTMENT CORPORATION
45/F, GT Tower International Ayala Ave.
cor. H.V. dela Costa St., Makati City
Tel. No. (02) 858-7900
ROBERTO JUANCHITO DISPO
President
FIRST METRO ASSET MANAGEMENT, INC.
18/F, PSBank Center, 777 Paseo de Roxas
cor. Sedeño St., Makati City
Tel. No. (02) 891-2860 to 65
AUGUSTO COSIO
President
FIRST METRO SECURITIES BROKERAGE
CORPORATION
18/F, PSBank Center, 777 Paseo de Roxas
cor. Sedeño St., Makati City
Tel. No. (02) 859-0600 to 02
GONZALO G. ORDONEZ
President
GLOBAL BUSINESS POWER CORPORATION
22/F, GT Tower International, Ayala Ave.
cor. H.V. dela Costa St., Makati City
Tel. No. (02) 818-5931 to 35
ARTHUR N. AGUILAR
President
PHILIPPINE AXA LIFE INSURANCE CORP.
Phil. AXA Life Center, Sen. Gil Puyat Ave.
cor. Tindalo St., Makati City
Tel. No. (02) 885-0101
SEVERINUS P.P. HERMANS
President
PHILIPPINE CHARTER INSURANCE CORP.
Ground & 2nd Floors, Skyland Plaza
Sen. Gil Puyat Ave., cor. Tindalo St.
Makati City
Tel. No. (02) 844-7044 to 54
MELECIO C. MALLILLIN
President
METROBANK CARD CORPORATION
Metrobank Card Corporation Center
6778 Ayala Ave., Makati City
Tel. No. (02) 870-0900
RIKO ABDURRAHMAN
President
ORIX METRO LEASING & FINANCE
CORPORATION
21/F, GT Tower International, Ayala Ave.
cor. H.V. dela Costa St., Makati City
Tel. No. (02) 858-8888
PROTACIO C. BANTAYAN, JR.
President
PHILIPPINE SAVINGS BANK
PSBank Center, 777 Paseo de Roxas Ave.
cor. Sedeño St., Legaspi Village, Makati City
Tel. No. (02) 885-8208
PASCUAL M. GARCIA III
President
SUMISHO MOTOR FINANCE CORPORATION
12/F, PSBank Center, 777 Paseo de Roxas Ave.
cor. Sedeño St., Legaspi Village, Makati City
ROLANDO A. RODRIGUEZ
President
TOYOTA FINANCIAL SERVICES PHILS. CORP.
32/F, GT Tower International, Ayala Ave.
cor. H.V. dela Costa St., Makati City
Tel. No. (02) 858-8500
MOTOTAKA SATO
President
TOYOTA MOTOR PHILIPPINES CORPORATION
31/F, GT Tower International, Ayala Ave.
cor. H.V. dela Costa St., Makati City
Tel. No. (02) 858-8200
MICHINOBU SUGATA
President
SMBC METRO INVESTMENT CORPORATION
20/F Rufino Pacific Tower, 6784 Ayala Ave.
cor. V. Rufino St., Makati City
Tel. No. (02) 811-0845 to 52
YASUHIRO OASHI
President
PARTNERS OF METROBANK
FEDERAL LAND, INC.
20/F, GT Tower International, Ayala Ave.
cor. H.V. dela Costa St., Makati City
Tel. No. (02) 898-8599
ALFRED V. TY
President
MANILA DOCTORS HOSPITAL
667 United Nations Ave., Ermita, Manila
Tel. No. (02) 524-3011
ANICETO M. SOBREPENA
President
MANILA TYTANA COLLEGES
Pres. Diosdado Macapagal Blvd.
Metropolitan Park, Pasay City
Tel. No. (02) 859-0888
SERGIO CAO
President
METROBANK FOUNDATION, INC.
4/F, Metrobank Plaza, Sen. Gil Puyat Ave.
Makati City
Tel. No. (02) 898-8000
ANICETO M. SOBREPENA
President
TOYOTA CUBAO, INCORPORATED
926 Aurora Blvd., Cubao, Quezon City
Tel. No. (02) 981-6168
LEO J. FERRERIA
President/General Manager
TOYOTA MANILA BAY CORPORATION
Metropolitan Park, Roxas Blvd.
cor. EDSA Extension Blvd., 2000 Pasay City
Tel. No. (02) 581-6168
HENRY SY
President/General Manager
DIRECTORY OF INTERNATIONAL OFFICES
ASIA PACIFIC
TAIWAN
MB-Taipei
George Tsai
General Manager
george.tsai@metrobank.com.tw
107 Chung Hsiao East Road, Sec. 4 Taipei
Taiwan 10690, Republic of China
Tel. No. 886 (2) 2776-6355
Fax No. 886 (2) 2721-1497
JAPAN
MB-Tokyo
Kenichi Katakura
General Manager
k-katakura@metrobank.co.jp
kenichi.katakura@metrobank.com.ph
mbtokyo@metrobank.com.ph
Moriji Matsuda
Full-Time Adviser
moriji.matsuda@metrobank.com.ph
1/F, Chiyoda First Bldg. 3-8-1, Nishi-Kanda
Chiyoda-ku Tokyo, Japan 101-0065
Tel. No. 81 (3) 3237-1403, 81 (3) 3237-6855
81 (3) 3237-0092 (2/F)
Fax No. 81 (3) 3237-1406, 81 (3) 3237-0399 (2/F)
~
~
[ 150 ] PSBank Annual Report 2011
MB-Osaka
Joseph Eric D. Pelaez
Branch Head
j-pelaez@metrobank.co.jp
joseph.pelaez@metrobank.com.ph
mbosaka@metrobank.co.jp
mbosaka@metrobank.com.ph
1/F, Honmachi Central Building 4-2-5
Honmachi, Chou-ku, Osaka, Japan 541-0053
Tel. No. 81 (6) 6252-1333
Fax No. 81 (6) 6252-2226
KOREA
MB-Seoul
Hae Won Seok
General Manager
hae.seok@metrobank.com.ph
mbseoul@metrobank.com.ph
2/F, Danam Bldg.
(formerly International Insurance Bldg.)
12,05 - Ka, Namdaemun-Ro, Chung-ku
Seoul, Korea 100-704
Tel. No. 82 (2) 779-2751 to 52
Fax No. 82 (2) 779-2750
MB-Pusan
Alfredo P. Valencia
Head
fred.valencia@metrobank.com.ph
mbpusan@metrobank.com.ph
8/F, Samsung Fire & Marine Insurance Bldg.
1205-22 Choryang 1 Dong, Dong-gu
Pusan, Korea 601-011
Tel. No. 82 ( 51) 462-1091 to 93
Fax No. 82 (51) 462-1090
CHINA
Metropolitan Bank (China) Ltd.
Lin Gui Xian
President
linguixian@metrobank.com.cn
35/F, Lianqiang Tower
No. 289 Jiangdongzhong Road
Jianye District 210019, Nanjing
People’s Republic of China
Tel. No. 86 (25) 6855-1888
MBCL - Nanjing Branch
Jin Jun (Emily Jin)
AVP/ Deputy General Manager
G/F, Lianqiang Tower
No. 289 Jiangdongzhong Road
Jianye District 210019, Nanjing
People’s Republic of China
Tel. No. 86 (25) 6858-4422
MBCL - Shanghai Branch
Dennis Suico
General Manager
dennis.suico@metrobank.com.ph
1/F, Metrobank Plaza, 1152 West Yan’an Road
Shanghai 200052 PROC
Tel. No. 86 (21) 6191-0799, 86 (21) 6191-0777
Fax No. 86 (21) 6191-0022, 86 (21) 6191-0711
MBCL - Changzhou Branch
Xuan Jianfang
General Manager
xuanjianfang@metrobank.com.cn
#8, 58 Tongjiangzhong Road, Xinbei District
Changzhou, Jiangsu
Tel. No. (0519) 88061616, (0519) 88061617
(0519) 88061618
MBCL - Shanghai Pudong Sub-Branch
Zhu, Ji (Winny Zhu)
AVP/ General Manager
Unit 103, 1/F, Quanhua Information Plaza
455 Fushan Road, Pudong District
Shanghai 200122 PROC
Tel. No. 86 (21) 6886-0008 ext no. 19
Fax No. 86 (21) 6886-0007
Metrobank Beijing Representative Office
Li Hong, Chief Representative
lihong@metrobank.com.cn
14/F, Rm 1410 Office Tower One
Henderson Center, 18 Jian Guo Men Nei St.
Beijing, PROC 100005
Tel. No. 86 (10) 6518-3359
Fax No. 86 (10) 6518-3358
HONG KONG
First Metro International
Investment Co., Ltd.
Alex C. Lim
Managing Director
aclim@firstmetrohk.com
fmiichk@netvigator.com
alex.lim@metrobank.com.ph
Head Office
Unit D ,15/F, United Centre Bldg.
95 Queensway Road, Hong Kong
Tel. No. (852) 2527-5019
Metrobank Hong Kong
Representative Office
Unit D, 15/F, United Centre Bldg.
95 Queensway Road, Hong Kong
Tel. No. (852) 2527-5019
Metro Remittance (Hong Kong), Limited
Eric Cheung
Managing Director
eric.cheunghc@mbrchk.com
Marlon B. Hernandez
General Manager
marlon.hernandez@metrobank.com.ph
marlon.hernandez@mbrchk.com
United Centre Office
unitedcentre@mbrchk.com
Julius F. Barcela
JAM, Operations Officer
juls.barcela@mbrchk.com
Shops 2038-2039, 2/F, United Centre
Shopping Arcade, 95 Queensway Road
Central Hong Kong, SAR
Tel. No. (852) 2856-0980
Fax No. (852) 2856-3902
Yuen Long Branch
yuenlong@mbrchk.com
Arnold A. Dela Luna
Supervisor
arnold.delaluna@mbrchk.com
Flat 2, 1/F, Hung Fook Building
No. 25-29 Tung Lok Street, Yuen Long
New Territories, Hong Kong SAR
Tel. No. (852) 2521-4965, (852) 2522-4593
Fax No. (852) 2442-0559
Worldwide House Branch
worldwide@mbrchk.com
Rolando V. Cobrado
Manager, Operations Officer
rolly.cobrado@mbrchk.com
Shop 201-206, 2/F, Worldwide House Plaza
No. 19 Des Voeux Road, Central Hong Kong
Tel. No. (852) 2877-9161
Fax No. (852) 2877-3569
Shatin Branch
shatin@mbrchk.com
Isabelo Lorenzo III
Supervisor
bel.lorenzo@mbrchk.com
Shop 104, Level 3, Shatin Lucky Plaza
No. 1-15 Wang Pok Street, Shatin
New Territories, Hong Kong SAR
Tel. No. (852) 2698-4809
Fax No. (852) 2698-4632
PSBank Annual Report 2011 [ 151 ]
Metrobank Group
Tsuen Wan Branch
tsuenwan@mbrchk.com
Angelito A. Noguera Jr.
Supervisor
jojo.noguera@mbrchk.com
Shop 305E, 3rd Floor, Nan Fung Centre
New Town Mall, Nos. 264-298 Castle Park Road
and Nos. 64-98 Sai Lau Kok Road, Tsuen Wan
New Territories, Hong Kong SAR
Tel. No. (852) 2498-6261
Fax No. (852) 2414-9102
Tseung Kwan O
tseungkwano@mbrchk.com
Jomae Romuar
Supervisor
Shop UG17, Maritime Bay Shopping Mall
18 Pui Shing Road, Tseung Kwan O
New Territories, Hong Kong
Tel No. (852) 2736-1311. (852) 2736-1566
Fax No. (852) 2736-1116
Causeway Bay Branch
causewaybay@mbrchk.com
Maria Teresa A. Cruz
Supervisor
tess.cruz@mbrchk.com
Shops 1 & 2, G/F, Haven Court
136-138 Leighton Road, Causeway Bay
Hong Kong SAR
Tel. No. (852) 2613-2130
Fax No. (852) 2613-1897
SINGAPORE
Metro Remittance Singapore Pte. Ltd.
Ma. Asuncion Charina C. Yap
General Manager
chary.yap@metrobank.com.ph
mbsingapore@metrobank.com.ph
304 Orchard Road, #03-30 Lucky Plaza
Singapore 238863
Tel. No. (65) 6734-4648, 65 6734-2748
Fax No. (65) 6734-7348
AMERICAS
MB-Guam
Lamberto M. Padilla, Jr.
Head
bong.padilla@metrobank.com.ph
mbguam@metrobankgu.com
1/F, Sunny Plaza Bldg.
125 Tun Jesus Crisostomo St., Tamuning
Guam 96913
Tel. No. 1 (671) 649-9555 to 57
Fax No. 1 (671) 649-9558
MB-New York
Ivan S. Atmaja
General Manager
ivan.atmaja@metrobankny.com
customerservice@metrobankny.com
10 East 53rd St., New York
New York 10022, U.S.A.
Tel. No. 1 ( 212) 832-0855 ext. 228
1 (212) 909-3665 (Direct Line)
Fax No. 1 (212) 223-0916
Metro Remittance Center, Inc. (U.S.A.)
Milagros S. Alegre
General Manager
mila.alegre@metroremitusa.com
Head Office
Juanita Rainbow
Marketing Officer
nitz.rainbow@metroremitusa.com
mrciflushing@metroremitusa.com
41-70 Main St., #A4 Flushing
New York 11355, U.S.A.
Tel. No. 1 (718) 463-7770, 1 (718) 463-0777
Fax No. 1 (888) 281-3743
Woodside Branch
Juanita Rainbow
Marketing Officer
nitz.rainbow@metroremitusa.com
mrciwoodside@metroremitusa.com
69-11 C Roosevelt Ave., Woodside
New York 11377, U.S.A.
Tel. No. 1 (718) 779-8519 to 20
Fax No. 1 (888) 302-9061
Niles (Chicago) Branch
Voltaire A. Gella
Operations Officer
voltaire.gella@metroremitusa.com
voltaire.gella@metrobank.com.ph
mrcichicago@metroremitusa.com
7315 West Dempster St., Niles
Illinois 60714, U.S.A.
Tel. No. 1 (847) 965-2368, 1 (847) 965-2415
Fax No. 1 (888) 493-1180
Metro Remittance (USA), Inc.
Achilles L. Bernal
Officer-in-Charge
achi.bernal@metroremitca.com
unioncity@metroremitca.com
Union City Office
32210 Alvarado Blvd., Union City
CA 94587, U.S.A.
Tel. No. 1 (510) 324-4300 to 01
Fax No. 1 (510) 324-4302
Artesia Branch
11700 South St., Ste. 203 Artesia
California, USA 90710
Tel. No. (562) 376-4010
Fax No. (562) 372-4011
Metro Remittance (Canada), Inc.
Mabelle C. Sia
Head
mcsia@metroremittance.ca
Vancouver@metroremittance.ca
Vancouver Office
4292 Fraser Street, Vancouver
British Columbia, Canada V5V 4G2
Tel. No. 1 (604) 874-3373
Fax No. 1 (604) 874-3374
Edgar D. Mararac
Head
edgar.mararac@metroremittance.ca
toronto@metroremittance.ca
Toronto Office
1466 Bathurst Street, Suite 108-A, Toronto
Ontario, Canada M5R 3S3
Tel. No. 1 (416) 532-9779, 1 (416) 532-3223
Fax No. 1 (416) 534-4040
MB Remittance Center (Hawaii) Ltd.
Ramon P. Nicdao
General Manager
mbremittance@mbrchawaii.com
ramon.nicdao@mbrchawaii.com
Kalihi (Honolulu) Office
2153 North King St., Suite 100-A
Honolulu, Hawaii 96819, U.S.A.
Tel. No. 1 (808) 841-9889 to 90
Fax No. 1 (808) 841-9891
Waipahu (Extension Office)
94-766 Farrington Hwy, Waipahu
Hawaii 96797, U.S.A.
Tel. No. 1 (808) 686-9377
Fax No. 1 (808) 686-9388
Metrobank Bahamas
John M. Lawrence
Acting President
john.lawrence@metrobankbahamas.com
2/F, New Providence Financial Center
East Bay Street P.O. Box CR-56766, Suite 700
Nassau, Bahamas
Tel. No. 1 (242) 677-1925
Fax No. 1 (242) 394-2142
[ 152 ] PSBank Annual Report 2011
EUROPE
Walter C. Lim
Region Head for Europe
walter.lim@metrobank.com.ph
walterlim@etisalat.blackberry.com
mbtcdxb@eim.ae
Mobile No. (97150) 456-7916
Fax No. (9714) 220-6113
ITALY
Metro Remittance (Italia) SpA - Rome
Ruby D. Soyosa
Head
rdsoyosa@metroremit.it
mri-rome@metroremit.it
mrit01-024@mail1.easynet.it
Via Del Viminale 43, 00184 Rome, Italy
Tel. No. 39 (06) 4891-3091, 39 (06) 4891-3095
Fax No. 39 (06) 4898-9882
Metro Remittance (Italia) SpA - Milan
Rodel C. Dimatulac
General Manager
rcdimatulac@metroremit.it
mri-milan@metroremit.it
mrit01-010@mail1.easynet.it
Via Victor Hugo 2, 20123 Milan, Italy
Tel. No. 39 (02) 8909-5225, 39 (02) 8698-4316
Fax No. 39 (02) 8029-8624
Metro Remittance (Italia) SpA- MDO
Extension Office
Viale delle Medaglie d’Oro123, 00136 Rome
Italy (opposite Philippine Embassy Rome)
Tel. No. 39 (06) 3903-1085
Fax No. 39 (06) 3976-3483
UNITED KINGDOM
Metro Remittance (UK) Limited
Maria Victoria R. Rocha
General Manager
metrorem@btconnect.com
mvrocha@metrorem.co.uk
1/F, 12 Kensington Church Street
London W8 4EP, United Kingdom
Tel. No. 44 (207) 368-4490
Fax No. 44 (207) 937-6140
SPAIN
Metro Remittance (Spain), S.A. - Madrid
Dante G. Mandahuyan
Country Manager
dmandayuhan@yahoo.com
C/ Tiziano 6 Local, 28039 Madrid, Spain
Tel/Fax No. 34 (91) 570-8817
Metro Remittance (Spain), S.A. - Barcelona
Vilma Grace E. De la Cruz
Operations Officer-Head
vilmagracedelacruz@yahoo.com
Calle Muntaner No. 3, 08001 Barcelona, Spain
Tel. No. 34 (93) 317-0361/0346
Fax No. 34 (93) 317-0630
AUSTRIA
MBTC Services GmbH
Olivia A. Urdl
Head
olive@mbtc.at
Singerstrasse 16/1, A-1010 Vienna, Austria
Tel. No. 43 (1) 512-2292/2248, 512-2229211-16
Fax No. 43 (1) 512-2259
MIDDLE EAST TIE-UPS
Allen D. Alcantara
Region Head for the Middle East
allen.alcantara@metrobank.com.ph
G/F, Annex Bldg., Metrobank Plaza
Sen. Gil Puyat Ave., Makati City 1200
c/o IOSG
Tel. No. 898-9886
Fax No. 817-7288
MB Riyadh Desk Office
Al-Rajhi Bank
Adorlito Z. Rosel
Marketing Officer
mbdesk_riyadh@awalnet.net.sa
lito.rosel@metrobank.com.ph
adorlito.rosel@yahoo.com
Al Malaz Center, Riyadh
Al Batha Exchange & Remittance Center
2/F, Manila Plaza, Al Batha District
P.O. Box 22022, Riyadh 11495, KSA
Tel. No. (9661) 291-2652, (9661) 405-0292
Fax No. (9661) 402-0722
Bank Al Bilad-Enjaz
Elmer G. Francisco
Marketing Officer
elmer.francisco@metrobank.com.ph
egfrancisco16@yahoo.com
Alseteen St., Al Malaz, P.O. Box 140
Riyadh-11411, KSA
Mobile No. (9665) 339-69542
MB Al Khobar Desk Office
Al-Rajhi Bank
Chito Belarmino Martin
Marketing Officer
mbdesk_khobar@awalnet.net.sa
mbdesk_khobar@metrobank.com.ph
chito.martin@metrobank.com.ph
Al Khobar Exchange & Remittance Center
1st Street cross King Khaled Bin Abdulaziz St.
Al Shamalia, Al Khobar
Kingdom of Saudi Arabia, P.O. Box 1391
Al Khobar, 31952, KSA
Tel. No. (9663) 897-6809, (9663) 897-7265
Fax No. (9663) 864-9758
MB Jeddah Desk Office
Al-Rajhi Bank
Ricardo B. Guiang
Marketing Officer
mbdesk_jeddah@awalnet.net.sa
mbdesk_jeddah@metrobank.com.ph
Jeddah Exchange & Remittance Center
2/F, Queen’s Building, King Abdul Azziz Road
Al Balad District, P.O. Box 605, Jeddah, KSA
Tel. No. (9662) 642-7151
Fax No. (9662) 643-8542
MB Abu Dhabi Desk Office
Al Ansari Exchange
Daniel Mana-ay
Marketing Officer
daniel.manaay@metrobank.com.ph
danielmanaay@yahoo.com
danielmanaay@etisalat.blackberry.com
Al Ansari Exchange
P.O. Box 325 Abu Dhabi, UAE
Mobile No. 00 (97150) 249-0520
Fax No. (9714) 2206113
Qatar Desk Office
Gulf Exchange Co.
Louie D. Navarro
Marketing Officer
mbtcqat@qatar.net.qa
louie.navarro@metrobank.com.ph
navarro_louie@yahoo.com
Gilbert C. Galang
Junior Marketing Assistant
gilbert.galang@metrobank.com.ph
Gulf Exchange Co.
P.O. Box 4847, Doha, Qatar
Mobile No. (974) 5537-2324
Fax No. (974) 44352199
PSBank Annual Report 2011 [ 153 ]
Metrobank Group
MB Dubai Desk Office
Al Ansari Exchange
Ryan O. Imperial
Marketing Officer
ryan.imperial@metrobank.com.ph
ryan.imperial@gmail.com
P.O. Box 39925, Dubai, UAE
Mobile No. 00 (97150) 3620583
Fax No. 00 (9714) 2206113
Al Dar For Exchange
Rodelito P. Macasaet
Marketing Officer
rodmacph1@yahoo.com
rodel.macasaet@metrobank.com.ph
Al Dar for Exchange
P.O.Box 24451, Doha, Qatar
Mobile No. (0917) 5779230
Kuwait Desk Office
Etemadco Exchange
Carroll D. Ong, Jr.
Marketing Officer
carroll.ongjr@metrobank.com.ph
mbtc.kuwait@gmail.com
Etemadco Exchange Co. W.L.L
G/F, Zaid Al Kazemi Bldg.
Mubarak Al Keabir St.
Darwasa Abdulrazzak, P.O. Box 20078
Safat, Kuwait
Mobile No. (9656) 6029672
MB Dubai Desk Office
Arab National Bank
Ceferino J. Chua
Marketing Officer
cef.chua@metrobank.com.ph
cefjchua@yahoo.com
Arab National Bank Bldg.
Mouraba St., P.O. Box 56921
Riyadh 11564, KSA
Mobile No. (9665) 06527813
MB Jubail Desk Office
Bank Al Bilad (Enjaz)
Raymundo D. Novela
Marketing Officer
raymundo.novela@metrobank.com.ph
raymond.novela@yahoo.com
Bank Al Bilad - Enjaz
Jubail Branch 303, Jeddah St., Jubail, KSA
Mobile No. (9665) 32262489
MB Riyadh Desk Office
Bank Al Bilad
Richard F. Gaffud
Marketing Officer
richard.gaffud@metrobank.com.ph
richardfgaffud@yahoo.com
Enjaz Money Remittance Al Batha Branch 153
c/o Bank Al Bilad Head Office
P.O. Box 140, Riyadh, Saudi Arabia 11411
Mobile No. (9665) 1392161
[ 154 ] PSBank Annual Report 2011
Shareholders' Information
CORPORATE INFORMATION
Philippine Savings Bank
PSBank Center
777 Paseo de Roxas corner Sedeño Street
Makati City 1226 Philippines
Tel No: (+632) 885-8208
Website: www.psbank.com.ph
ANNUAL SHAREHOLDERS’ MEETING
Friday, 27 April 2012, 4:00 p.m.
19th Floor PSBank Center
777 Paseo de Roxas corner Sedeño Street
Makati City 1226 Philippines
STOCK LISTING
Philippine Savings Bank (PSBank) common shares
are listed and traded at the Philippine Stock Exchange
under the ticker symbol “PSB”.
SHAREHOLDERS
The number of common shareholders of record
as of February 29, 2012 was 1,661.
MARKET INFORMATION
Following are the high and low closing prices of the PSB
shares as reported in the PSE for each quarter of the years
ending in 2010 and 2011:
ANNUAL REPORT IN SEC FORM 17-A
The financial report included in this report follows the
information contained in the Bank’s SEC form 17-A as
required by and submitted to the Securities and Exchange
Commission.
Copies of this report may be obtained free of charge upon
written request to the Office of the Finance Group Head.
SHAREHOLDER ASSISTANCE AND SERVICES
Investor and Media Relations
Finance Group
9th Floor PSBank Center
777 Paseo de Roxas corner Sedeño Street
Makati City 1226 Philippines
Tel: (+632) 885-8208
Fax: (+632) 885-8352
Email: investor@psbank.com.ph
Customer Service
Customer Service Division
6th Floor PSBank Center
777 Paseo de Roxas corner Sedeño Street
Makati City 1226 Philippines
Tel: (+632) 845-8888
Fax: (+632) 845-0048
Email: customerservice@psbank.com.ph
Stockholder Services
For inquiries regarding dividend payments,
change of address or account status:
Stock Transfer Department
Metrobank Trust Banking
17th Floor GT Tower International
6813 Ayala Avenue corner H.V. dela Costa Street
Makati City 1227 Philippines
Tel: (+632) 857-5696
Fax: (+632) 858-8010
ANNUAL REPORT PUBLICATION
Editorial Services: Writers Edge, Inc.
Portraiture Photography: Albert Labrador
Years
HIGH
2010
2011
LOW
2010
2011
Q1
58.00
64.50
53.00
62.00
Q2
55.00
64.50
49.00
62.50
Q3
55.00
71.00
50.00
63.00
Q4
65.00
85.00
52.00
70.00
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