performance thinking presentation

Performance ThinkingBased on Six Boxes Performance thinking

Iowa Quality Center Network Meeting

What is Performance Thinking? Behavior Work outputs Business

Results

Behavior Work Output

Business Result

The Goal – Improve Performance

Minimum Average Star

Upside Potential

Performance Chain

Behavior Influenc

esBehavior Work

OutputsBusiness Results

http://www.sixboxes.com/Performance-Chain.html?

Focus on Work Outputs

A product of behavior, NOT behavior A thing - Noun or noun phrase Countable one at a time Can use “a”, “ an” or “the” before it Meaningful as a plural noun Valuable contribution to the

organization

Behavior Influenc

esBehavior Work

OutputsBusiness Results

“Widget” (tire, tractor, seed)

P&L Report Safety Reduced Errors Home Run Meeting

Yes

Yes No No Yes No

Possible Work Output Yes/No

Check & Confirm – Work Outputs

Identify Work Outputs – Customer Diagram

Performer

Your Boss

CFO

ITEngineerin

g

Employees • Financial Report• ROI Calculation Sheet

• Monthly Report• Strategic Plan

• Project Charter• Project specifications

• Technical Specifications

• Training Class• Newsletter• Tuition Assistance

Customer Diagram Example

Build a Customer Diagram

Characteristic of the work output Easily agreed on Specific and concrete Aligned with Business Results,

Customer Requirements and/or Org Values

5 or fewer NOT a behavior

Criteria for a “Good” Work Output

6 Boxes

Environment

Individual

Behavior Influences Behavior Work

OutputsBusiness Results

http://www.sixboxes.com/Six-Boxes-Model.html?

Example

Behavior Influences Behavior Work

OutputsBusiness Results

6 Boxes

Reported in: P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54

35.3% 29% 11.3%

10.5% 7.5% 6.3%

Behavior Influences Behavior Work

OutputsBusiness Results

P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54

C. Binder, The Six Boxes®: A Descendent of Gilberts Behavior Engineering Model. Performance Improvement, 1998, 37(6), p 48-52

C. Binder, What’s so New about the Six Boxes® Model?. White paper from the Performance Thinking Network, www.sixboxes.com

C. Binder, A View from the Top: Human Performance in Organizations. White paper from the Performance Thinking Network, www.sixboxes.com

References