pc and server protection with trend micro worry free business security troubleshooting client server...
Post on 25-Dec-2015
216 Views
Preview:
TRANSCRIPT
PC and Server Protection with Trend Micro Worry Free Business
Security
Troubleshooting Client Server Connectivity
Ian Thiele
1
Agenda Team setup at Trend
Focus on the delivery team
Use of TCP for connecting end points to a central console
Making TCP connections
Troubleshooting
Summary and Questions
2
Anti Malware Team versus Support Team
Cybercrime detectives
Collate Issues
Provide
Product updates
Scan Engines
Patterns
AV Team available in case
WFBS fails to clean
3
Platform Experts
Agents for Clients and
Servers
Support and maintain
product infrastructure
Delivery of product updates,
scan engines and virus
patterns
Worry Free Server Console
4
To receive updates agent must
have IP addresshave TCP port to talk to serverBe “online” to serveConnection to server
5
66
777
Troubleshooting How to perform connection checks for Client/Server Security Agents
Server to client tests
Client to server tests
8
Knowledgebase: Connection Checks
9
Client agents could beAbsent from consolePresent but offlineShowing online, but actually unreachableUnable to receive updates
Problem definition
10
? ?
Server to Client TestsTest with Ping, Telnet, HTTP
11
12
Client to Server TestsTest with Ping, Telnet, HTTP
Default server Listening Port is 8059. It’s a real HTTP Port
Any Questions?
13
top related