PC and Server Protection with Trend Micro Worry Free Business

Security

Troubleshooting Client Server Connectivity

Ian Thiele

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Agenda Team setup at Trend

Focus on the delivery team

Use of TCP for connecting end points to a central console

Making TCP connections

Troubleshooting

Summary and Questions

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Anti Malware Team versus Support Team

Cybercrime detectives

Collate Issues

Provide

Product updates

Scan Engines

Patterns

AV Team available in case

WFBS fails to clean

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Platform Experts

Agents for Clients and

Servers

Support and maintain

product infrastructure

Delivery of product updates,

scan engines and virus

patterns

Worry Free Server Console

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To receive updates agent must

have IP addresshave TCP port to talk to serverBe “online” to serveConnection to server

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Troubleshooting How to perform connection checks for Client/Server Security Agents

Server to client tests

Client to server tests

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Knowledgebase: Connection Checks

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Client agents could beAbsent from consolePresent but offlineShowing online, but actually unreachableUnable to receive updates

Problem definition

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? ?

Server to Client TestsTest with Ping, Telnet, HTTP

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Client to Server TestsTest with Ping, Telnet, HTTP

Default server Listening Port is 8059. It’s a real HTTP Port

Any Questions?

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