patient journey management infographic
Post on 15-Apr-2017
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NURTURING A SUPERIOR PATIENT JOURNEY 2016 RESOLUTIONS
Great clinics strive constantly to connect patients and providers in the most caring, personal manner possible. It’s not just because patients expect to move seamlessly between mobile and physical worlds. It’s not just because they have more medical choices than ever. It’s not just because they inclined to pursue diagnostic and treatment information before ever stepping foot in your clinic. And it’s not just because the patient’s experience has financial ramifications for you.
Appointment Management | Mobile Virtual Queuing | Self-Service Check-in | Queue Management | Service Management | Digital Signage | Real-time Feedback
Qmatic invented the Patient Journey Management method in 2007 to help clinics increase productivity and profitability, and improve each engagement.
We know what creates a great patient experience, so we’ve put together a few New Year’s resolutions that will help you make sure every visit is productive, helpful and efficient.
THIS YEAR, KEEP YOUR PATIENTS IN GO.
CONSIDER THIS YOUR PRESCRIPTION FOR A HEALTHIER 2016.
It’s because you care.
Common Challenges for Clinics Lacking a Patient Journey
Management Strategy
Raise your expectations about the quality of service and satisfaction you provide
Lower your operating expenses by improving operational efficiencies
Improve satisfaction levels for staff members
Lower actual wait times and reduced perceived wait times
Relaxed, well informed patients Smart use of the facility to produce a pleasant, efficient environment
Productive meetings between qualified staff and patients
Reliable processes
Intelligent resource management
Efficient, expert patient care
Manageable staff work loads
Create a seamless and personal journey through all engagement points across web, mobile, and on site
Match patient needs with employee skills
Personalize the journey through patient identification
Reduce patient and employee effort with an integrated solution
Map patient journeys to allocate staff appropriately
Real-time and benchmark data to allocate staff based on wait times and patient volume
WHAT TO DO WHAT IT LOOKS LIKE HOW TO DO IT
24%LESS WAIT
SPACE AREA
25%IMPROVED
PRODUCTIVITY
70%REDUCED
WAIT TIMES
Appointments canceled
12%
Research clinics onlinebefore selecting
60%
Patients rate wait times as poor
65%
Appointments Rescheduled
35%
Qmatic Corporation 2400 Commerce Ave., Building 1100, Suite 100, Duluth, GA 30096770.817.4392
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