pando sis13

PandoSIS13

Scott McHugh

Agenda

• The Who, What, and Why of Pando

• Using Pando

• Roadmap

The Who, What, and Why of Pando

Pando

Helpdesk

Project Managemen

t

Asset Managemen

t Knowledge Base

Quick Tour

https://www.x2dev.net/pando

Helpdesk (1 of 6)

Setup:1. Contact X2 to set up your admin

account in Pando.2. Create users:

• Pando > Admin > Users

Helpdesk (2 of 6)

• Ticketso Loggingo Resolvingo Escalating

• Automatic notificationso Instanto Aging statistics

Helpdesk (3 of 6)

Submitting tickets from Aspen

Helpdesk (4 of 6)

Submitting tickets from Aspen1. Find your Aspen authentication code:

Pando > Admin > Preferences Remote Ticket Logging

Helpdesk (5 of 6)

Submitting tickets from Aspen2. Set code in Aspen:

District View > District > Preferences > Ticket Reporting

Helpdesk (6 of 6)

Submitting tickets from Aspen3. Grant privilege

District View > Admin > Security Roles

4. Customize reference tables (Optional)District View > Admin > Data Dictionary > Reference

Project Management

• Organizing tasks• Moving a ticket to a task

Asset Management

• Recording assets• Linking hardware and software

Knowledge Base

• Browsing

Recent Additions

• Tasks support activities and notifications• Ability to flag a ‘solution’• Online Help in Pando

Pando Roadmap Highlights

• Allow customization of ‘Report a Problem’ page in Aspen

• New ticket option: ‘Request more information’

• Pando portlet in Aspen

• Advanced triage routing rules

• License management – # deployed vs. available

• Scope KB and Resources by organization

• Community resource sharing

• Project management enhancements

Discussion

• What is the most compelling feature you’d like to see from the previous list?

• What features would you like to see that haven’t yet been mentioned?

Pando Roadmap (full)

https://www.x2dev.net/pando

Thank you.

smchugh@x2dev.com