osler june town hall

1

JUNE TOWN HALLJune 23, 2015

2

Submit now online at town.halls@williamosl

erhs.ca

QUESTIONS?

3

AGENDA

• Welcome• Organizational Update• Clinical Update• Staff Experience Survey

Results• Foundation Update• Questions & Suggestions

OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

4

OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N

5

STRATEGIC PLAN: OUR FIVE-YEAR ROADMAP

6

OSLER BY THE NUMBERS

5.3M+ interactions

725,000+ patient visits

210,600+ED visits

458,800outpatients

55,500+admissions

7,400babies born

7

2014-15 – PUTTING PATIENTS FIRST

Patient-Inspired Experience• Regional Call Centre• CPEO• Patient Concierge• HELP Volunteers• CARE Rounding

8

REDEVELOPMENT- STEPS ALONG THE JOURNEY

NewPeel Memorial

Peel Ground-Breaking

9

REDEVELOPMENT – STEPS ALONG THE JOURNEY

New Ancillary Services Building

New Etobicoke General

Visit from Minister of Health

10

2014-15 – THE YEAR OF PARTNERSHIPS

Setting the Stage for Change• Strategic Partnership

Committee• Joint QIP/ABP• Holiday Surge Planning• Palliative Pledge

11

725,000+ patients 458,800 outpatient

appointments 210,600+ ED visits 55,500+ patient

admissions 7,400+ babies

Thank You!

2014-15 OUTSTANDING ACHIEVEMENTS

Improve AccessAmbulatory Care Virtual CarePalliative

InnovateMSKVascularCord BloodStudent Apps

ExploreResearch StrategyGlobal Health

Help UnderservedHealth Links

12

2014-15 ANNUAL REPORT – READ ALL ABOUT IT

13

CLINICAL UPDATE: EXEMPLARY CARE IN EYES OF PATIENTS

Year 1 Year 3

14

CPP HIGHLIGHTS...

• Vascular Program• Health Links• CTAS 2 Redesign/Level IV

Trauma• Integrated & Virtual Mental

Health & Addictions• Medical Model of Care• Stroke

Strategy/Neurosciences• Bed Optimization

Strategies• Access to Ambulatory Care • MSK Centre of Excellence• Breast Program• Cataracts to EGH• NICHE level 3 & 4• Palliative Care Clinics….&

more!

15

WHAT’S AHEAD - SUPPORTING THE SHIFT

• Build on philosophy of innovation and leadership

• Support strategic investment

• Meet financial obligations

• Focus on most appropriate setting of services

• Support the shift to more scheduled outpatient activity and virtual visits

16

STAFF EXPERIENCE SURVEYS

48.6%Staff Response Rate

17

OVERALL RATING OF ENGAGEMENT

• Proud to tell others that I am part of the organization

• Values similar to the organization

• Organization inspires best job performance

• Satisfaction with current job

• Look forward to going to work

• Rate hospital as a place to work

18

AREAS OF STRENGTH, AREAS OF OPPORTUNITY

STRENGTHS

• Senior Management committed to high quality care

• Rate opportunity to make improvements in work

• Understand goals of organization

OPPORTUNITIES

• Rate recognition for good work

• Organization promotes staff health

and wellness

• Senior management acts on staff feedback

19

THE IMPACT TO PATIENTS IN THEIR OWN WORDS…

20

$15 MILLION MATCHING CHALLENGE

21

EMPLOYEE GIVING CAMPAIGN

22

Questions?

Submit now online at town.halls@williamoslerhs.ca

23

THANK YOU!

Please fill out the evaluation form and leave it on your chair or complete survey monkey online!

OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

24

OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N