operating model design v1
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Designingthe
Operating Model
What is an Operating Model?
An Operating Model is made up of a set of Processes, Roles, Skills, Organisational Structures, People, Assets
and Technologies, aligned such that they deliver,Services [that meet the business need] in aconsistent, measurable and qualitative way.
Richard Tilley - Consulting, Managing, Delivering. April 2016
Enablers, Skills& Capabilities
Defined Services
Key Building Blocks, a high-level view
Defined Tools, Metrics & Measures
An Organisation
ProcessesFunctions
Org
anis
atio
nal R
evie
w a
ndC
apab
ility
Ass
essm
ents
Stra
tegy
and
Bus
ines
s Pr
iorit
ies
Richard Tilley - Consulting, Managing, Delivering. April 2016
Functions(consist of many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Functional Definition
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Process Definition
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Service Definition
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Organisational Definition
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functional Models, CoBIT,
ITIL, etc..
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Role Profiles, Grading Structures, Industry Role Evaluation &
Grading, etc… Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Job Descriptions, Skills Matrices, Talent
Management, Selection Processes, etc..
Role Profiles, Grading Structures, Industry Role Evaluation &
Grading, etc… Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
Functions(consist of many
activities)
Activities
Processes(are sequenced
activities)
Services(are delivered through Processes by Teams)
Teams(perform activities within processes)
People(perform one or
many Roles)
Roles(comprise many
activities)
Richard Tilley - Consulting, Managing, Delivering. April 2016
Key Building Blocks, a high-level view
Job Descriptions, Skills Matrices, Talent
Management, Selection Processes, etc..
Role Profiles, Grading Structures, Industry Role Evaluation &
Grading, etc… Functional Models, CoBIT,
ITIL, etc..
Processes, Procedures, Work Instructions, etc..
Service Definitions & Catalogues,
SLA’s, OLA’s, TPC’s, etc..
Team Structures & Hierarchies,
Workload Capacity, etc..
Richard Tilley
ConsultingManagingDelivering
Tel: +44 (0)7971 28 29 30Mail: richard.tilley@amorpheconsulting.co.uk
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