open311 urban systems seminar webinar
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Philip Ashlock | Open311.org | March 2012
Open311Webinar
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OpenBlock
PlanningPress
Open311
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An open communication standard for
public services& local government
Open311
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911 for Emergency Action
311 for Emergent Action
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Illustration: Pitch Interactive
Appeared in What a Hundred Million Calls to 311 Reveal About New York by Steven Johnson in Wired Magazine
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Wedding Open Source to Government
Service Delivery
http://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/
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The Civic Long Tail
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Public bug trackers for real world problems
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Some Recent History
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Boston NYC Portland Pittsburgh
Reinventing the Wheel
Does every city need itsown app?
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Washington D.C. Open 311 APILaunches in Summer 2009
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Interoperability
Shareability
Consistency
Ubiquity
Efficiency
Benefits of an Open Standard
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Distributed innovation
API
API
API
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Open311GeoReportv2
Established March 2011
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Edmonton
Vancouver
Portland
San Francisco New York City
Washington D.C.
Toronto
Chicago
Boston
Baltimore
Miami
Philadelphia
Seattle
Bloomington
New Orleans
Tuscon
DominicanRepublic
Barnet
Southampton
New HavenGrand Rapids
Seehttp://wiki.open311.org/GeoReport_v2/Servers
St Louis
Houston
http://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servers -
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GeoWebDNS or LoST
Open311 Client App
City or Jurisdiction
Open311AP
I
1. Check for available APIs
2. Return services/denitions
CRM
Adhoc Service
If no URI found, it could warn
user and allow for fall back toadhoc service or manual API
setting
4. Return request ID to track status
2. Returns API version & endpoint
1. Get service types
3. Submit report
One Open311 CRM can also
redirect requests to another.Routing can be done
internally and externally
City or Jurisdiction
Open311API
CRM
SR Agency
SR Agency
Open311 Client App
Other apps can seeand track too
Apps can interact with
multiple endpoints
Apps can interact with
multiple endpoints
5. Get status of ID
B. Service Discovery
C. Open311 GeoReport v2 API
A. Location to API Endpoint Mapping
6. Return current status
Service Discovery
- wait a few days -Open311
SR Agency
Open311
SR Agency
Open311
SR Agency
Open311
SR Agency
The app tries to determine which
API endpoint to use for thecurrent location. If found, URI is
returned
API
discovery
& workflow
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Open311 GeoReport v2 Stats
~35 city endpoints
~10 independent implementations
~ 8 vendor supported products
~ 5 open source servers
~ 4 open source clients
~ 5 client libraries
For details see:
http://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Support
http://wiki.open311.org/GeoReport_v2/Resources
http://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servers -
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wiki.open311.org/Open_Source
Open311Open Source
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Open311 Dashboard
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Open311 Facebook App
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Open311 on Joget
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The Civic Network?
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A National 311 API?
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Looking Ahead
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Needs Improved docs (eg iodocs)
Validator
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Future
GeoReport 2.x & 3
Other APIs
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Inquiry API
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Asynchronous Inquirywith Status?
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What if anyone could answer?
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Issue Report: Request / Report
Inquiry: Ask / SearchIdeation: Answer / Suggest
wiki.civiccommons.org/Collaboration_Platforms
Patterns of Interaction
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Unify these interactions?
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Thanks!
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Open311www.open311.org
www.OpenPlans.org
i i
http://www.open311.org/http://www.openplans.org/http://www.openplans.org/http://www.openplans.org/http://openplans.org/http://www.open311.org/http://www.open311.org/
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