open311 urban systems seminar webinar

8/2/2019 Open311 Urban Systems Seminar Webinar

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Philip Ashlock | Open311.org | March 2012

Open311Webinar


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OpenBlock

PlanningPress

Open311


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An open communication standard for

public services& local government

Open311


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911 for Emergency Action

311 for Emergent Action


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Illustration: Pitch Interactive

Appeared in What a Hundred Million Calls to 311 Reveal About New York by Steven Johnson in Wired Magazine


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Wedding Open Source to Government

Service Delivery

http://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/


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The Civic Long Tail


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Public bug trackers for real world problems


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Some Recent History


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Boston NYC Portland Pittsburgh

Reinventing the Wheel

Does every city need itsown app?


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Washington D.C. Open 311 APILaunches in Summer 2009


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Interoperability

Shareability

Consistency

Ubiquity

Efficiency

Benefits of an Open Standard


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Distributed innovation

API

API

API


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Open311GeoReportv2

Established March 2011


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Edmonton

Vancouver

Portland

San Francisco New York City

Washington D.C.

Toronto

Chicago

Boston

Baltimore

Miami

Philadelphia

Seattle

Bloomington

New Orleans

Tuscon

DominicanRepublic

Barnet

Southampton

New HavenGrand Rapids

Seehttp://wiki.open311.org/GeoReport_v2/Servers

St Louis

Houston
http://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servers


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GeoWebDNS or LoST

Open311 Client App

City or Jurisdiction

Open311AP

I

1. Check for available APIs

2. Return services/denitions

CRM

Adhoc Service

If no URI found, it could warn

user and allow for fall back toadhoc service or manual API

setting

4. Return request ID to track status

2. Returns API version & endpoint

1. Get service types

3. Submit report

One Open311 CRM can also

redirect requests to another.Routing can be done

internally and externally

City or Jurisdiction

Open311API

CRM

SR Agency

SR Agency

Open311 Client App

Other apps can seeand track too

Apps can interact with

multiple endpoints

Apps can interact with

multiple endpoints

5. Get status of ID

B. Service Discovery

C. Open311 GeoReport v2 API

A. Location to API Endpoint Mapping

6. Return current status

Service Discovery

- wait a few days -Open311

SR Agency

Open311

SR Agency

Open311

SR Agency

Open311

SR Agency

The app tries to determine which

API endpoint to use for thecurrent location. If found, URI is

returned

API

discovery

& workflow


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Open311 GeoReport v2 Stats

~35 city endpoints

~10 independent implementations

~ 8 vendor supported products

~ 5 open source servers

~ 4 open source clients

~ 5 client libraries

For details see:

http://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Support

http://wiki.open311.org/GeoReport_v2/Resources
http://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servershttp://wiki.open311.org/GeoReport_v2/Servers


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wiki.open311.org/Open_Source

Open311Open Source


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Open311 Dashboard


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Open311 Facebook App


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Open311 on Joget


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The Civic Network?


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A National 311 API?


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Looking Ahead


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Needs Improved docs (eg iodocs)

Validator


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Future

GeoReport 2.x & 3

Other APIs


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Inquiry API


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Asynchronous Inquirywith Status?


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What if anyone could answer?


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Issue Report: Request / Report

Inquiry: Ask / SearchIdeation: Answer / Suggest

wiki.civiccommons.org/Collaboration_Platforms

Patterns of Interaction


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Unify these interactions?


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Thanks!


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Open311www.open311.org

www.OpenPlans.org

i i
http://www.open311.org/http://www.openplans.org/http://www.openplans.org/http://www.openplans.org/http://openplans.org/http://www.open311.org/http://www.open311.org/

open311 urban systems seminar webinar

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