omnichannel customer engagement maturity model
Post on 17-Jul-2015
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Omnichannel Customer Engagement Maturity Model
Stage 1
Stage 2
Stage 3
Stage 4
Orchestrate
interactions across
channels; proactively
guide customers to
the best experienceSeamlessly move &
continue transactions
across channelsSingle repository of
customer interactions
from all channelsEvaluate customer
channels
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