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omnichannel customer engagement maturity model

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Omnichannel Customer Engagement Maturity Model Stage 1 Stage 2 Stage 3 Stage 4 Orchestrate interactions across channels; proactively guide customers to the best experience Seamlessly move & continue transactions across channels Single repository of customer interactions from all channels Evaluate customer channels

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Page 1: Omnichannel Customer Engagement Maturity Model

Omnichannel Customer Engagement Maturity Model

Stage 1

Stage 2

Stage 3

Stage 4

Orchestrate

interactions across

channels; proactively

guide customers to

the best experienceSeamlessly move &

continue transactions

across channelsSingle repository of

customer interactions

from all channelsEvaluate customer

channels

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