nonverbal business communication
Post on 21-Jan-2016
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Nonverbal Business CommunicationFor My Friends in BSAD 101By Thomas Hilton
Topics
• Importance• Visual Communication• Aural Communication• Tactile Communication• Other Channels of Nonverbal
Communication• Some Concluding Thoughts
Importance
• Always more believable than verbal• Estimated proportion of credibility
– 10% Verbal– 90% Nonverbal
• “You never get a second chance to make a first impression”
• Culturally Dependent• Try it!
Visual Communication
• Facial Expressions• Arm and Hand Movements• Posture• Props
Visual CommunicationFacial Expressions
• Face– Direction– Mood
• Eyes– Contact– Direction
Visual CommunicationArm & Hand Movements
• Closed• Open• Choppy• Smooth• Lots• Little
Visual CommunicationPosture/Position
• Lower/higher• Straight/bent• Near/far
Visual CommunicationProps: Men’s Clothing• Coat• Shirt• Tie• Trousers• Belt• Socks• Shoes• Jewelry
Visual CommunicationProps: Women's Clothing
• Freer• Feminine, not
sexy• Analogous to
men's• Not boyish• Rule of 14
Visual CommunicationProps: Furniture
• Barrier• Crutch• Home base
Aural Communication
• Voice Volume• Voice Tone• Other
Tactile Communication
• Person-to-Person• Personal Space• Force of Touch• Location of Touch• The Handshake• Other Cultures
Environmental Communication
• Barriers• Distraction
s• Luxuries• Lighting
Concluding Thoughts
Nonverbal Communication…• Impacts Credibility• Connotes Membership• Connotes Intention• Impact is Inevitable
• So Manage It!
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