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Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
NEWS FROM SAS
MATT JOYCE, SAS CANADA
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
CUSTOMER
LOYALTY
Building Customer Value
Better understand how customer is using our software & help get maximum value
Customer Retention
Organize Lunch and Learn sessions, workshops, WebEx events
Provide Awareness of SAS Training Courses
Escalate Tech Support tracks
Migration & modernization, ex to SAS 9.4
SAS Community
Provide Awareness of SAS Events such as Regional/Industry User Groups
Set up an In-House User Group
Build Online Community with SAS blogs, LinkedIn Groups, etc.
Matt JoyceCustomer Loyalty Executive
Tel: (403) 802 4474
Cell: (587)215 2529
Matthew.Joyce@sas.com
Account Engagement
Escalation
Knowledge Transfer
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
NEWS FROM SAS…
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
SAS SUPPORT STUFF
MATT JOYCE, SAS CANADA
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
SAS GLOBAL FORUM
• Let’s take a look at the sessions
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
CONTENT FROM
COMFORT
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
ON-DEMAND VIDEO
• Great video resources in near real-time (in some cases, in absolute real time!)
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
FREE TRAINING!
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
FREE TRAINING!
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
ON-DEMAND WEBINARS
• Found on the SAS.com website
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
SAS TUTORIALS
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
SAS TUTORIALS
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
SAS TALKS
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
SAS TALKS
• Check the archives for a HUGE list of talks
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
ASK THE EXPERTS
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
ASK THE EXPERTS
Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
THANK YOU
MATTHEW.JOYCE@SAS.COM
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