neal reizer svp, product management...empowering exceptional care 2 673,000 patients served daily...

Neal ReizerSVP, Product Management

The HCHB impact

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673,000

Patients Served Daily

103M1

Annual Visits

130,000

Field Users

61,000

Back-Office Users

10 of 10

Top 10 Home Health

8 of 10

Top 10 Hospice 1. Annualized rate prior to PHE declaration.

And now, a word from our sponsor…

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-17% peak to trough

-17% peak to trough

And now, a word from our sponsor…

E M P O W E R I N G E X C E P T I O N A L C A R E ™ 4

-7% peak to trough

-2% peak to trough

And now, a word from our sponsor…

E M P O W E R I N G E X C E P T I O N A L C A R E ™ 5

-18% peak to trough

-20% peak to trough

We now return you to our regular program…

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1x

14x

Things your vendor doesn’t usually say…

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“If you listen to us, you’ll be fine”

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Mutual Learning

Training & Enhancement Requests

“We’re different”

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Peer Group

Go It Alone

“I just need it to do this”

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Operating Model

Technology

MA Relationships: Quality & Value

• Highly valuable data is maintained in your business partner solutions– Mine these data to facilitate data-driven negotiations with payors

• Focus on financial and clinical outcomes to demonstrate value – and don’t be afraid to ask for some of that value back

• You need these in place to enter into the partnership, not after.

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What’s in it for you

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“The integration of technology like OneMedList with Kindred at Home is enabled by Humana's integration with the Homecare Homebase electronic medical record and practice management system”

Humana CEO and President Bruce BroussardAs quoted in https://www.dig-in.com/news/fhir-at-core-of-humanas-strategy-for-data-sharing-with-providers

View from the outside

1. Continue your focus on efficient operations and quality outcomes• The payor doesn’t matter

2. Engage your partner and their ecosystem to constantly improve• Start with problems, not solutions

3. Repeat step 1 and 2• Bring your experience with other payors to the conversation

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