neal reizer svp, product management...empowering exceptional care 2 673,000 patients served daily...
TRANSCRIPT
Neal ReizerSVP, Product Management
The HCHB impact
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 2
673,000
Patients Served Daily
103M1
Annual Visits
130,000
Field Users
61,000
Back-Office Users
10 of 10
Top 10 Home Health
8 of 10
Top 10 Hospice 1. Annualized rate prior to PHE declaration.
And now, a word from our sponsor…
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 3
-17% peak to trough
-17% peak to trough
And now, a word from our sponsor…
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 4
-7% peak to trough
-2% peak to trough
And now, a word from our sponsor…
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 5
-18% peak to trough
-20% peak to trough
We now return you to our regular program…
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 6
1x
14x
Things your vendor doesn’t usually say…
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 7
“If you listen to us, you’ll be fine”
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 8
Mutual Learning
Training & Enhancement Requests
“We’re different”
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 9
Peer Group
Go It Alone
“I just need it to do this”
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 10
Operating Model
Technology
MA Relationships: Quality & Value
• Highly valuable data is maintained in your business partner solutions– Mine these data to facilitate data-driven negotiations with payors
• Focus on financial and clinical outcomes to demonstrate value – and don’t be afraid to ask for some of that value back
• You need these in place to enter into the partnership, not after.
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 11
What’s in it for you
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 12
“The integration of technology like OneMedList with Kindred at Home is enabled by Humana's integration with the Homecare Homebase electronic medical record and practice management system”
Humana CEO and President Bruce BroussardAs quoted in https://www.dig-in.com/news/fhir-at-core-of-humanas-strategy-for-data-sharing-with-providers
View from the outside
1. Continue your focus on efficient operations and quality outcomes• The payor doesn’t matter
2. Engage your partner and their ecosystem to constantly improve• Start with problems, not solutions
3. Repeat step 1 and 2• Bring your experience with other payors to the conversation
E M P O W E R I N G E X C E P T I O N A L C A R E ™ 13