nanc report numbering oversight working group (nowg) july 16, 2009 co-chairs: laura dalton, verizon...
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NANC Report
Numbering Oversight Working Group(NOWG)
July 16, 2009
Co-Chairs:
Laura Dalton, Verizon Communications
Natalie McNamer, T-Mobile USA
Karen Riepenkroger, Sprint Nextel
07/16/2009 NOWG NANC Report 2
Contents
• Performance Rating Categories• NANPA and PA 2007 Performance Reports• NANPA and PA 2008 Performance Reports• NANPA Change Orders• PA Change Orders• 2009 Meeting Schedule
07/16/2009 NOWG NANC Report 3
Performance Report Rating Categories
Satisfaction Rating
Used when the NANPA and PA...
EXCEEDED
Exceeded performance requirement(s) Provided excellence above performance requirements and exceeded expectationsPerformance was well above requirements Decisions and recommendations exceeded requirements and expectations
MORE THAN MET
Met and often went beyond performance requirement(s)Provided more than what was required to be successfulPerformance was more than competent and reliable Decisions and recommendations usually exceeded requirements and expectations
MET
Met performance requirement(s)Met requirements in order to be considered successfulPerformance was competent and reliableDecisions and recommendations were within requirements and expectations
SOMETIMES MET
Sometimes met performance requirement (s)Was inconsistent in meeting performance requirementsPerformance was sometimes competent and reliableDecisions and recommendations were sometimes within requirements
NOT MET
Did not meet performance requirement(s). Administrative tasks and objectives were not within requirements in order to be considered successfulPerformance was unreliable and commitments were not metDecisions and recommendations were inconsistent with requirements
N/A Did not observe activity or does not apply to service provider/regulator
07/16/2009 NOWG NANC Report 4
2007 NANPA and PA Performance Reports
• 2007 NANPA and PA Performance Reports were approved by the NANC via email process in 2008
• 2007 Performance Rating for the NANPA was “More than Met”
• 2007 Performance Rating for the PA was “More than Met”
07/16/2009 NOWG NANC Report 5
Summary 2008 PA Performance Report
The PA’s annual performance assessment is based upon:
• 2008 Performance Feedback Survey
• Written comments and reports
• Annual Operational Review
• NOWG observations and interactions with the PA
07/16/2009 NOWG NANC Report 6
Summary 2008 PA Performance Report
The PA’s rating for the 2008 performance year was determined by the NOWG to be More than Met. This rating is defined below:
MORE THAN MET
Met and often went beyond performance requirement(s) Provided more than what was required to be
successful. Performance was more than competent and reliable. Decisions and recommendations usually exceeded
requirements and expectations.
07/16/2009 NOWG NANC Report 7
Summary 2008 PA Survey Respondents
The number of respondents to the 2008 PA Survey was up from 2007 for the regulators and down slightly from 2007 for the service providers. The following chart reflects the trend of respondents since the inception of the PA performance survey:
PA Annual Performance Review Volume of Responses 2008
32
71 68
55 53 50
1925 26 23
1725
0
10
20
30
40
50
60
70
80
2003 2004 2005 2006 2007 2008
Industry
Regulators
07/16/2009 NOWG NANC Report 8
Summary 2008 PA Performance Report
Pooling Administrator (Section A)
• There were four questions in this section to which respondents provided ratings. There were 80 cumulative responses rating PA’s performance as Exceeded, 60 cumulative responses as More than Met, 29 cumulative responses as Met, and one response as Sometimes Met.
Implementation Management (Section B)
• There were two questions in this section to which respondents provided ratings. There were 14 cumulative responses rating PA’s performance as Exceeded, 16 cumulative responses as More than Met, and 13 cumulative responses as Met.
07/16/2009 NOWG NANC Report 9
Summary 2008 PA Performance Report
Pooling Administration System (PAS) (Section C) • There were three questions in this section to which respondents provided
ratings. There were 63 cumulative responses rating PA’s performance as Exceeded, 72 cumulative responses as More than Met, 48 cumulative responses as Met, and three cumulative responses as Sometimes Met.
PA Website (Section D)
• There was one question in this section to which respondents provided ratings. There were 18 cumulative responses rating PA’s performance as Exceeded, 27 cumulative responses as More than Met, and 24 cumulative responses as Met.
07/16/2009 NOWG NANC Report 10
Summary 2008 PA Performance Report
Miscellaneous Pooling Administrator (PA) (Section E)
• There were four questions in this section to which respondents provided ratings. There were 70 cumulative responses rating PA’s performance as Exceeded, 70 cumulative responses as More than Met, 57 cumulative responses as Met, and two cumulative responses as Sometimes Met.
Overall Assessment of Pooling Administrator (PA) (Section F)
• There was one question in this section to which respondents provided ratings. There were 22 responses rating PA’s performance as Exceeded, 30 responses as More than Met, and 18 cumulative responses as Met.
07/16/2009 NOWG NANC Report 11
Summary 2008 PA Performance Report
Following is a summary of written comments that were provided by survey respondents:
Outstanding praise for the PA staff was a consistent theme throughout thesurvey:
• Supportive, responsive, prompt, and courteous• Extremely helpful, knowledgeable, and professional• Always a pleasure to work with• Provides exceptional service• Possesses a clear understanding of the process• Takes extra steps to assist and provide immediate answers to questions
.
07/16/2009 NOWG NANC Report 12
Summary 2008 PA Performance Report
Comments suggesting improvements were mostly isolated. Notable comments related to difficulties associated with:
• PA website data and navigation• Reclamation process and Part 4 submissions • PAS functionality when transitioning to the new enhanced PAS
system
.
07/16/2009 NOWG NANC Report 13
Summary – NOWG Observations2008 PA Performance Report
• The NOWG concluded that the written comments were not indicative of any consistent performance issues, and in many cases provided significant praise for individual PA staffers.
07/16/2009 NOWG NANC Report 14
Summary - Suggestions2008 PA Performance Report
The NOWG recommends that the PA focus on the following improvements:
• Continue to proactively manage rate center inventories to ensure resources are available when needed.
• Continue to consider process improvement suggestions provided by service providers and/or regulators in the survey comments.
• Continue customer focus.• In addition to the cumulative method of reporting block
reclamation, the NOWG recommends the PA provide a incremental block reclamation report.
• The NOWG recommends the PA prepare a monthly NANC report providing the NANC members with the current status of pooling activity.
07/16/2009 NOWG NANC Report 15
Summary 2008 NANPA Performance Report
The NANPA’s annual performance assessment is based upon:
• 2008 Performance Feedback Survey
• Written comments and reports
• Annual Operational Review
• NOWG observations and interactions with the NANPA
07/16/2009 NOWG NANC Report 16
Summary 2008 NANPA Performance Report
NANPA’s rating for the 2008 performance year was determined by consensus of the NOWG to be Exceeded. This rating is defined below:
EXCEEDED
Exceeded performance requirement(s) Provided excellence above performance requirements and
exceeded expectations Performance was well above requirements Decisions and recommendations exceeded requirements
and expectations
07/16/2009 NOWG NANC Report 17
Summary 2008 NANPA Survey Respondents
The number of respondents to the 2008 NANPA Survey was up from 2007 for regulators. The number of respondents from service providers and others was down in 2008 from 2007. The following chart reflects the trend of respondents since the inception of the NOWG performance survey:
NANPA Annual Performance Review Volume of Responses 2008
5068
26
140150
69
4736
15
3426
17 14 1626 30
22 20 21 21 20 27
0
20
40
60
80
100
120
140
160
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Industry
Regulators
07/16/2009 NOWG NANC Report 18
Summary 2008 NANPA Performance Report
CO (NXX) Administration (Section A) There were four questions in this section to which respondents provided ratings. There were 67 cumulative responses rating NANPA’s performance as Exceeded, 28 cumulative responses as More than Met, 17 cumulative responses as Met, and one response as Sometimes Met.
NPA Relief Planning (Section B)
There were four questions in this section to which respondents provided ratings. There were 76 cumulative responses rating NANPA’s performance in this section as Exceeded, 28 cumulative responses as More than Met, 14 cumulative responses as Met, and one response as Not Met.
Numbering Resource Utilization/Forecast (NRUF) (Section C)
There were four questions in this section to which respondents provided ratings. There were 67 cumulative responses rating NANPA’s performance in this section as Exceeded, 40 cumulative responses as More than Met, 23 cumulative responses as Met, and one response as Sometimes Met.
07/16/2009 NOWG NANC Report 19
Summary 2008 NANPA Performance Report
Other NANP Resources (Section D)
There was one question in this section to which respondents provided ratings. There were six cumulative responses rating NANPA’s performance in this section as Exceeded, five cumulative responses as More than Met, four cumulative responses as Met, and one response as Not Met.
NANP Administration System (NAS) (Section E)
There were two questions in this section to which respondents provided ratings. There were 48 cumulative responses rating NANPA’s performance in this section as Exceeded, 26 cumulative responses as More than Met, and 20 cumulative responses as Met.
07/16/2009 NOWG NANC Report 20
Summary 2008 NANPA Performance Report
NANPA Website (Section F)
There was one question in this section to which respondents provided ratings. There were 26 cumulative responses rating NANPA’s performance in this section as Exceeded, 13 cumulative responses as More than Met, 12 cumulative responses as Met, two cumulative responses as Sometimes Met, and one response as Not Met.
Overall Assessment of the NANPA (Section G)
There was one question in this section to which respondents provided ratings. There were 23 cumulative responses rating NANPA’s performance in this section as Exceeded, 21 cumulative responses as More than Met, and 10 cumulative responses as Met.
07/16/2009 NOWG NANC Report 21
Summary 2008 NANPA Performance Report
The following is a summary of written comments that were provided by survey respondents.
Significant praise for NANPA staff was a consistent theme throughout the survey. In many cases, the comments provided praise for individual staff members. The following recurring adjectives were used by multiple respondents to describe their experiences in working with the NANPA staff:
• Very helpful, pleasant, and friendly
• Knowledgeable, courteous, and patient
• Responsive, accurate, and professional
There were no recurring comments for suggested improvements.
Due to the vast majority of positive comments received, the NOWG concluded that the written comments indicated a high level of satisfaction experienced by those who interacted with the NANPA.
07/16/2009 NOWG NANC Report 22
Summary - NOWG Observations 2008 NANPA Performance Report
Consistent level of satisfaction revealed: • NANPA focuses on Customer Satisfaction• Significant praise for NANPA staff was a consistent theme throughout
the survey results• Cooperation with the NANC, NOWG, FCC and State Regulators• NANPA continued to display leadership, initiative, professionalism, and
expertise • Proactively introduced new INC issues and contributions
.
07/16/2009 NOWG NANC Report 23
Summary - NOWG Observations 2008 NANPA Performance Report
• The NANPA continued to effectively manage all aspects of NPA relief activity in 2008.
• Throughout 2008, the NANPA personnel continued to consistently exhibit their professionalism and expertise while performing NANPA duties.
07/16/2009 NOWG NANC Report 24
Performance Reports Approval
• NANC approval of 2008 Performance Reports
07/16/2009 NOWG NANC Report 25
NANPA Change Order Recommendations
Change Order Number Date Filed Summary Cost NOWG Status FCC Action
NANPA Implemented
Changes (Date)
16 9/17/2008
INC Issue 591: Change Timeline of
Part 1 / Part 3 Processing for
NANPA $9,504.00
NOWG recommendation to APPROVE to FCC
9/24/2008
FCC approved on 9/27/2008;
NOWG notified on 10/14/2008 11/17/2008
17 3/13/2009
INC Issue 613: Notification of a Service Provider
Missing the Part 4 Due Date $4,361.94
NOWG recommendation to APPROVE to FCC
3/26/2009
FCC approved on 4/8/2009; NOWG
notified on 4/28/2009 5/15/2009
18 3/13/2009
INC Issue 611: Augmenting the NRUF
Verfication Procedures $29,806.59
NOWG recommendation to APPROVE to FCC
3/26/2009
07/16/2009 NOWG NANC Report 26
PA Change Order Recommendations
Change Order
Number Date Filed Summary Cost NOWG Status FCC Action
PA Implemented
Changes (Date)
2 6/13/2008
INC Issue # 578 - Update TBPAG to
Limit Timeframe for Block Reservations 12,096.00
NOWG recommendation to APPROVE to FCC
6/30/2008
FCC approved on 7/2/2008;
NOWG informed by PA on 7/2/2008 9/27/2008
3 9/8/2008User-Proposed
Enhancements to PAS $20,736.00
NOWG recommendation to APPROVE to FCC
9/8/2008
FCC approved on 10/7/2008;
NOWG informed by PA on 10/14/2008 1/16/2009
4 9/17/2008
INC Issue #591 - Change Timeline of
Part 1 / Part 3 Processing for
NANPA $9,504.00
NOWG recommendation to APPROVE to FCC
9/24/2008
FCC approved on 10/7/2008;
NOWG informed by PA on 10/14/2008 11/14/2008
5 11/21/2008
INC Issue #602 - Checking returned block in the NPAC $33,837.00
NOWG recommendation to APPROVE to FCC
12/10/2008
FCC approved on 2/17/2009;
NOWG informed by PA on 2/19/2009 S/B 7/24/2009
07/16/2009 NOWG NANC Report 27
PA Change Order Recommendations (Continued)
Change Order
Number Date Filed Summary Cost NOWG Status FCC Action
PA Implemented
Changes (Date)
6 12/18/2008User-Proposed
Enhancements to PAS $18,188.00
NOWG recommendation to APPROVE to FCC
1/12/2009
FCC approved on 2/17/2009;
NOWG informed by PA on 2/19/2009 5/15/2009
7 1/10/2009
INC Issue # 592 - Changes to TBPAG
and COCAG for Mass update Modifications $14,987.00
NOWG recommendation to APPROVE to FCC
1/20/2009
FCC approved on 2/17/2009;
NOWG informed by PA on 2/19/2009 S/B 7/24/2009
8 3/20/2009
INC Issue #613 - Notification of an SP
missing the Part 4 Due Date $6,131.00
NOWG recommendation to APPROVE to FCC
3/26/2009
FCC approved on 4/9/2009;
NOWG informed by PA on 4/20/2009 5/15/2009
07/16/2009 NOWG NANC Report 28
NOWG 2009 Meeting Schedule
Contact any of the Co-Chairs for complete meeting or conference call details Karen.S.Riepenkroger@sprint.com or Laura.R.Dalton@Verizon.com or
Natalie.McNamer@t-Mobile.com (Other meetings for the NOWG may be scheduled as needed beyond what has been identified in this list)
Month Activity
July 21 PA Standing Agenda Call with NOWG - Conference Call 1pm ET, 1 hr
July 21 NANPA Standing Agenda Call with NOWG - Conference Call 2pm ET, 1 hr
August 13 PA Standing Agenda Call with NOWG - Conference Call 1pm ET, 1 hr
August 25 NANPA Standing Agenda Call with NOWG - Conference Call 2pm ET, 1 hr
September 15 NANPA Standing Agenda Call with NOWG - Conference Call 2pm ET, 1 hr
September 17 PA Standing Agenda Call with NOWG - Conference Call 1pm ET, 1 hr
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